Engageware Software

About Engageware

Engageware (formerly TimeTrade SilverCloud) provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency. ...
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Twelve core capabilities working in tandem to ensure that you’re connecting with prospects and customers through marketing campaigns, acquiring them during your sales process, and retaining them to increase customer lifetime value.

Engageware User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

4

Functionality

4

Showing 1 - 5 of 67 reviews

User Profile

Alex

Verified reviewer

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Functionality

out of 5

August 2018

This is THE booking solution for small businesses and entrepreneurs

Since I've started using TimeTrade I've been able to more easily book and have appointments kept with clients. It's very easy for both the user and the client to input information for the calls. Nice to be able to integrate it into websites and social media! Overall, definitely recommend! You can't really beat the price.

Pros

After you have it set up, it works seamlessly without you having to do much. You can set many different types and lengths of appointments/calls. It's easy to create and adjust the times you're available for the different appointments/calls. It automatically sends you and the other person emails about the calls AND a reminder email! If you connect it to your calendar, it auto-inputs your meetings so you're never double-booked! Amazing pricing.

Cons

It can be a little confusing to set up and the tutorial videos don't always address all your issues.

Anonymous

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2018

Been using the tool for over 5-years. It has made booking meetings so much easier.

The time it saves not having to sending emails back &forth trying to sync calendars when trying to book a meeting. How easy it is to create different booking options.

Pros

How easy it is to create different booking options. I created 6 different options to book meetings depending on the type of meeting I would like to schedule. Really like the new feature that will block out 5-minutes after a call so you do not schedule calls back-to-back.

Cons

Wish you could change the time zone for a point in time. For example, if I am traveling to a tradeshow in a different state (PST) and I am sending out meeting invites to prospects, I would like the calendar invite to show the time in the time zone I will be in and not the time zone I am currently in (EST).

Response from TimeTrade Systems

Thanks for the thoughtful review. We are thrilled you're getting such great value from TimeTrade. Also, we'll make sure that this feature request is considered in a future product release.

Replied May 2018

Sheri

Company size: 1 employee

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

September 2018

Absolutely no customer support response in 4 days. Left me hanging

My clients love the simplicity of the program and I like the cost. For 6 years, things have been going good. I never liked that I had to email for help instead of calling, but they always managed to resolve any glitches I experienced. Lately, however, I have been having a lot more serious problems that affect my business and when I reach out for help I get zero replies from them. It's been days and I've heard nothing back from them. MY clients literally can't schedule at available times because they won't show as available. This scheduler is not allowing my clients to schedule with me and they don't seem to care. I don't even know how to get me money back because there's no way to contact them.

Pros

I liked the price and simplicity of the program.

Cons

There is no phone number for customer support, so when there's a problem you can't talk to anyone. I've had a few problems in the last six years and I had to submit a request for help. They fixed the glitch each time. However, I've been having more serious problems lately and when I submitted a request for help ticket, I got an automated response saying they received my request but I am getting zero response. They've completely left me hanging. It looks like I will be forced to find a new program that actually allows my clients to schedule with me.

Anonymous

Company size: 501-1,000 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2018

TimeTrade- Easy solution to customer interactions

Pros

The round robin option has made life very easy for our shared customer experience team. It's also very easy as a manager to see how people's days are being spent and the impact these interactions are having on our customer experience as a whole. Our customers, even those that are less technical, have little trouble understanding this tool and how they can use it to schedule time with our team.

Cons

It would be beneficial to get more robust reporting and data that we can match back to tasks in Outlook and SFDC. We are able to export data to get the views and reporting we need but a dashboard view that is easily shared with users of management's choosing would go a long way towards visibility and transparence of the team's activities.

Anonymous

Company size: 201-500 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Functionality

out of 5

March 2019

An excellent scheduling tool for the Higher Ed space

Pros

Our office uses TimeTrade to schedule meetings with prospective applicants to our graduate programs, as well as facilitate online interviews with select candidates. TimeTrade is great because it allows our recruiters to select their individual availability and share only those times & dates with applicants. The TimeTrade links are sent out of our CRM in automated emails, making the interview registration process streamlined and seamless.

Cons

At this point, we do not have TimeTrade integrated with our CRM, so we're forced to manage the data in two separate systems. This can be challenging for our recruiters, who want to look in one place and be able to see everything.

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