About TimeTrade


TimeTrade is a cloud-based appointment scheduling solution that caters to businesses across industries such as retail, banking, financial services, marketing, consumer services and more. Key features include a central dashboard, room booking management, recurring appointments, group scheduling, calendar sync and multi-location support.

TimeTrade allows users to schedule appointments via multiple channels that include web, SMS, voice and customer-facing mobile applications. Users can also cancel appointments, select appointment topics and locations, check waiting times and send users reminders for their upcoming appointments.

Additionally, TimeTrade features an interactive voice response (IVR) system and helps users to keep track of double bookings. The solution also supports integration with various customer relationship management (CRM), marketing automation and customer service systems.

Services are offered on an annual or monthly subscription basis that includes support via phone, email and online product videos and data sheets.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

60 Reviews of TimeTrade

Average User Ratings

Overall

4.27 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(30)

4 stars

(23)

3 stars

(2)

2 stars

(3)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 60 reviews

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May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2018

Been using the tool for over 5-years. It has made booking meetings so much easier.

The time it saves not having to sending emails back &forth trying to sync calendars when trying to book a meeting. How easy it is to create different booking options.

Pros

How easy it is to create different booking options. I created 6 different options to book meetings depending on the type of meeting I would like to schedule. Really like the new feature that will block out 5-minutes after a call so you do not schedule calls back-to-back.

Cons

Wish you could change the time zone for a point in time. For example, if I am traveling to a tradeshow in a different state (PST) and I am sending out meeting invites to prospects, I would like the calendar invite to show the time in the time zone I will be in and not the time zone I am currently in (EST).

Response from TimeTrade Systems of TimeTrade Systems

Replied May 2018

Thanks for the thoughtful review. We are thrilled you're getting such great value from TimeTrade. Also, we'll make sure that this feature request is considered in a future product release.

February 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

TimeTrade- Easy solution to customer interactions

Pros

The round robin option has made life very easy for our shared customer experience team. It's also very easy as a manager to see how people's days are being spent and the impact these interactions are having on our customer experience as a whole. Our customers, even those that are less technical, have little trouble understanding this tool and how they can use it to schedule time with our team.

Cons

It would be beneficial to get more robust reporting and data that we can match back to tasks in Outlook and SFDC. We are able to export data to get the views and reporting we need but a dashboard view that is easily shared with users of management's choosing would go a long way towards visibility and transparence of the team's activities.

July 2018

Brendan from Norrth Star Consultants of Texas

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2018

The best return on year I have ever made in my life.

Save an estimated hundred hours per year.

Pros

This has been a game changer for me as an advisor. I have always battled with scheduling in a day and age where people are so busy and hard to get a hold of. I have turned 100 hours of calling/scheduling per year into e-mail links so people can book what they want when they want it. Phone tag has almost been completely eliminated. You do the math for yourself on what you spend following up with people booking appointments.

Cons

There are no complaints - I have some issues from time to time with my Outlook integration but I spend less than an hour per year on updates and getting my IT to help so still the return is ASTRONOMICAL on my money.

April 2015

Brad from Advanced Massage Healthcare, Inc.

Review Source: Capterra


Ease-of-use

3.0

Customer support

4.0

April 2015

First and Only Online Scheduler for 8 years

Has been the best option for our multi-therapist, multi-room business for years. We got into the enterprise version prior to all the format updates that are currently presented by TimeTrade, so it has remained extremely, competitively priced for us for the amount of flexibility and user control it offers. Any time I have contacted customer service, I have had direct contact with a specific sales and service rep that has always been willing to help fulfill my request. Any time I have had difficulty creating scheduling scenarios, they have adequately educated me on what can and cannot be done within the system based on how it was originally formatted. I have EXTREME flexibility in changing service and therapist and room scenarios as my business has adapted over the years. It is a "rules-based" format, which requires somewhat of a "programmers" approach to its setup, modifications and maintenance. Managing the back-end requires basic programming and workflow concepts, but is extremely consistent. The version I have been using is not for the novice who is unwilling to learn its programming concepts. However, the more you work with it, you will discover the near endless scenarios and adaptations you can create with it. I will never even come close to using even 10% of its full potential. But, at the same time, I can make it as simplified or complex as I want, anytime I want. Downtime has been very minimal. Nearly all problems have been user-created rather than system-created. There is a reason they serve Fortune 500 companies successfully. If you want super-simple, there are many other options out there. If you want a robust, adaptable system for a competitive price, then TimeTrade is at least worth considering; especially if you are serving multiple people in multiple locations.

June 2018

Cecelia from NeighborWorks Homeownership Sacramento

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2018

We logged our time in this system. It was convenient system.

Convenience of using it while not at work, if you forget to do your timecard. You don't have to go into the office.

Pros

Time trade is a good system to use to log in your time. If your away from the office you can log onto your home computer or phone to update your time when you are away from the office. I used this system for 3 + year. The system is easy to use and convenient.

Cons

I was a task when you forgot to log your time and you tried to do it on your phone or home computer. It was mostly the user not remembering passwords.

August 2018

Alex from Social Media Management

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

August 2018

This is THE booking solution for small businesses and entrepreneurs

Since I've started using TimeTrade I've been able to more easily book and have appointments kept with clients. It's very easy for both the user and the client to input information for the calls. Nice to be able to integrate it into websites and social media! Overall, definitely recommend! You can't really beat the price.

Pros

After you have it set up, it works seamlessly without you having to do much.
You can set many different types and lengths of appointments/calls.
It's easy to create and adjust the times you're available for the different appointments/calls.
It automatically sends you and the other person emails about the calls AND a reminder email!
If you connect it to your calendar, it auto-inputs your meetings so you're never double-booked!
Amazing pricing.

Cons

It can be a little confusing to set up and the tutorial videos don't always address all your issues.

April 2018

Jim from CIB Group Services, LLC

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

For a recruiting firm it's a godsend for scheduling candidate interviews

Pros

Synchronizes with iCal and outlook calendar. Makes it easy to provide job candidate access to my calendar for 30 minute time slot to schedule phone interviews. Also use it with clients to schedule intro meetings, recruiting intake calls, and really for any business meeting setup.

Cons

A little quirky to set up your Calendar access and restrict availability for times you do not want people to set up meetings. Disappointing it doesn't synchronize with Outlook for Mac calendar.

August 2018

Emilia from GHL Systems Berhad

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2018

Timetrade makes scheduling appointments more organized.

Timetrade makes it so easy for clients to schedule support sessions with me and eliminates a process which used to involve a lot of back and forth emails between myself and multiple clients. Saving me time,which I now dedicate better to supporting my organizations clients and customers.

Pros

Timetrade has a simple user interface,which has made it enjoyable for me to use .It integrates with my email calender ,allowing clients and customers schedule meetings and consultations with me easily.

Cons

I once attempted using calenders from my two email accounts with Timetrade and ran into hardtimes, as there was no way for me to specify which of the email calender I wanted clients to schedule for.

January 2019

Gwenette from Northern Kentucky University

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

January 2019

Works well for its purpose

I have used TimeTrade at two university jobs now, and it works fine for its purpose. I think it makes more sense to use this in a financial or sales industry. It appears that if you buy a license for your entire company, everyone must use the same parameters. At my current job, we have individual licenses, so I can tailor it to my choices.

Pros

It has good documentation on how to set up appointments in the system.

Cons

It wasn't automatically intuitive. I had to dig around in the customer service files for the tutorials. Also, that customer service info seems to be at a different site than where you set the appointment parameters, so I was initially confused. I wonder whether that could be streamlined.

September 2018

Sheri from Therapy with Sheri

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3.0

Customer support

1.0

Functionality

2.0

September 2018

Absolutely no customer support response in 4 days. Left me hanging

My clients love the simplicity of the program and I like the cost. For 6 years, things have been going good. I never liked that I had to email for help instead of calling, but they always managed to resolve any glitches I experienced. Lately, however, I have been having a lot more serious problems that affect my business and when I reach out for help I get zero replies from them. It's been days and I've heard nothing back from them. MY clients literally can't schedule at available times because they won't show as available. This scheduler is not allowing my clients to schedule with me and they don't seem to care. I don't even know how to get me money back because there's no way to contact them.

Pros

I liked the price and simplicity of the program.

Cons

There is no phone number for customer support, so when there's a problem you can't talk to anyone. I've had a few problems in the last six years and I had to submit a request for help. They fixed the glitch each time. However, I've been having more serious problems lately and when I submitted a request for help ticket, I got an automated response saying they received my request but I am getting zero response. They've completely left me hanging. It looks like I will be forced to find a new program that actually allows my clients to schedule with me.

July 2016

Ariana from Citrix

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

Even better over time

I wanted to set up all of my calendar appointments as video meetings and it was very easy to set up custom meetings/instructions. This is very beneficial when prospecting and the customer is too busy to check their calendar. I send them an email introduction and encourage them to click HERE to schedule a meeting with me. I am surprised on how many meetings I am scheduling from this and am seeing an increase each month. I am pleasantly surprised about the decreasing number of "no-shows" for my meetings. I believe that Time Trade has increased the professional relationship with my prospects. Asking them to book an appointment per my availability, reinforces that my time is valuable. I had a question regarding my account and was contacted very quickly regarding my inquiry. In fact, he used my Time Trade link to check my availability schedule our call! I am impressed with the customer service.

Pros

How easy it was to set up Outlook and the custom appointment links.

Cons

This is just nit picking but, the admin site could use an aesthetic update. I would like to see more of the page being used without scrolling/adjusting to see all of your activities/appointment details.

December 2016

Mark from PlanVision

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

December 2016

Time Trade works well for me

I have been using TimeTrade for 3 years now and it does what I want it to do. Provides quite an of flexibility in offering different schedules and seems to be very easy for my clients and prospects to use as well.

Pros

Pretty easy to use and also easy for my clients to use as well.

Cons

Doesn't integrate with my Gmail calendar as easily as I would like.

March 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

March 2019

An excellent scheduling tool for the Higher Ed space

Pros

Our office uses TimeTrade to schedule meetings with prospective applicants to our graduate programs, as well as facilitate online interviews with select candidates. TimeTrade is great because it allows our recruiters to select their individual availability and share only those times & dates with applicants. The TimeTrade links are sent out of our CRM in automated emails, making the interview registration process streamlined and seamless.

Cons

At this point, we do not have TimeTrade integrated with our CRM, so we're forced to manage the data in two separate systems. This can be challenging for our recruiters, who want to look in one place and be able to see everything.

August 2018

Adanne from BusiN Consulting

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2018

Timetrade makes my life a whole lot easier.

It primarily saves me time ,which I would normally spend on exchanging emails trying to confirm the best time schedule for a meeting appointment.

Pros

Timetrade eliminates the process of calling and exchanging multiple emails before a meeting appointment is booked.It is easy to use and I personally had a fast learning curve when I was first introduced to it.
I like how I am able to create multiple booking options ,depending on the type of meeting appointment I will like to schedule.

Cons

The user interface why manageably intuitive has an outdated design.I do not think this in anyway affects the experience of the user though ; at least it didn't affect my daily experience.

February 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

3.0

Value for money