About TimeTrade

TimeTrade is a cloud-based appointment scheduling solution that caters to businesses across industries such as retail, banking, financial services, marketing, consumer services and more. Key features include a central dashboard, room booking management, recurring appointments, group scheduling, calendar sync and multi-location support.

TimeTrade allows users to schedule appointments via multiple channels that include web, SMS, voice and customer-facing mobile applications. Users can also cancel appointments, select appointment topics and locations, check waiting times and send users reminders for their upcoming appointments.

Additionally, TimeTrade features an interactive voice response (IVR) system and helps users to keep track of double bookings. Th...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

65 Reviews of TimeTrade

Average User Ratings

Overall

4.22 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(30)

30

4 stars

(26)

26

3 stars

(4)

4

2 stars

(3)

3

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 65 results

August 2018

Alex from Social Media Management

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

August 2018

This is THE booking solution for small businesses and entrepreneurs

Since I've started using TimeTrade I've been able to more easily book and have appointments kept with clients. It's very easy for both the user and the client to input information for the calls. Nice to be able to integrate it into websites and social media! Overall, definitely recommend! You can't really beat the price.

Pros

After you have it set up, it works seamlessly without you having to do much. You can set many different types and lengths of appointments/calls. It's easy to create and adjust the times you're available for the different appointments/calls. It automatically sends you and the other person emails about the calls AND a reminder email! If you connect it to your calendar, it auto-inputs your meetings so you're never double-booked! Amazing pricing.

Cons

It can be a little confusing to set up and the tutorial videos don't always address all your issues.

May 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2018

Been using the tool for over 5-years. It has made booking meetings so much easier.

The time it saves not having to sending emails back &forth trying to sync calendars when trying to book a meeting. How easy it is to create different booking options.

Pros

How easy it is to create different booking options. I created 6 different options to book meetings depending on the type of meeting I would like to schedule. Really like the new feature that will block out 5-minutes after a call so you do not schedule calls back-to-back.

Cons

Wish you could change the time zone for a point in time. For example, if I am traveling to a tradeshow in a different state (PST) and I am sending out meeting invites to prospects, I would like the calendar invite to show the time in the time zone I will be in and not the time zone I am currently in (EST).

Response from TimeTrade Systems

Replied May 2018

Thanks for the thoughtful review. We are thrilled you're getting such great value from TimeTrade. Also, we'll make sure that this feature request is considered in a future product release.

September 2018

Sheri from Therapy with Sheri

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

1.0

Functionality

2.0

September 2018

Absolutely no customer support response in 4 days. Left me hanging

My clients love the simplicity of the program and I like the cost. For 6 years, things have been going good. I never liked that I had to email for help instead of calling, but they always managed to resolve any glitches I experienced. Lately, however, I have been having a lot more serious problems that affect my business and when I reach out for help I get zero replies from them. It's been days and I've heard nothing back from them. MY clients literally can't schedule at available times because they won't show as available. This scheduler is not allowing my clients to schedule with me and they don't seem to care. I don't even know how to get me money back because there's no way to contact them.

Pros

I liked the price and simplicity of the program.

Cons

There is no phone number for customer support, so when there's a problem you can't talk to anyone. I've had a few problems in the last six years and I had to submit a request for help. They fixed the glitch each time. However, I've been having more serious problems lately and when I submitted a request for help ticket, I got an automated response saying they received my request but I am getting zero response. They've completely left me hanging. It looks like I will be forced to find a new program that actually allows my clients to schedule with me.

February 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

TimeTrade- Easy solution to customer interactions

Pros

The round robin option has made life very easy for our shared customer experience team. It's also very easy as a manager to see how people's days are being spent and the impact these interactions are having on our customer experience as a whole. Our customers, even those that are less technical, have little trouble understanding this tool and how they can use it to schedule time with our team.

Cons

It would be beneficial to get more robust reporting and data that we can match back to tasks in Outlook and SFDC. We are able to export data to get the views and reporting we need but a dashboard view that is easily shared with users of management's choosing would go a long way towards visibility and transparence of the team's activities.

July 2018

Brendan from Norrth Star Consultants of Texas

Company Size: 1,001-5,000 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2018

The best return on year I have ever made in my life.

Save an estimated hundred hours per year.

Pros

This has been a game changer for me as an advisor. I have always battled with scheduling in a day and age where people are so busy and hard to get a hold of. I have turned 100 hours of calling/scheduling per year into e-mail links so people can book what they want when they want it. Phone tag has almost been completely eliminated. You do the math for yourself on what you spend following up with people booking appointments.

Cons

There are no complaints - I have some issues from time to time with my Outlook integration but I spend less than an hour per year on updates and getting my IT to help so still the return is ASTRONOMICAL on my money.