Overall I am a very happy Treatwell partner, and customer. (and also have managed to book some fab appointments for myself on there too!) I always highly recommend the system to lots of people! It's a no brainer, you need to be online and Treatwell certainly help you do that.

Its super easy to use, on the go and on laptop too. It has some really great tools and functions - customers can book with ease, and as a business owner you can manage everything in one place.

There are some reporting tools that it still needs, some added features would be great such as consultation forms, deposit function but I feel that Treatwell evolve and add great features often.

I have been using it for a few years. Now but find it quite expensive. Other competitors are cheaper. The main thing stopping me moving is I have good reviews which I don’t want to lose. However this is under review as I am trying to keep cost down.

Great customer service and easy to use. Great feature with too rated

High commission AND high monthly fees. Other platforms such as Fresha are much cheaper. The only reason I have stayed so long is because of my reviews.

Connect is now very annoying with all bookings to check out and penalties for cancelling appointments even though client emailed me to cancel it.

It has a calendar online, that is about it.

The whole process is standardised to a point where clients thinks that I am just a branch of treatwell salon and demand procedures done in other 'branches'. There is no option to block bookings without preparing or taking deposits, that is extremely annoying. Recently treatwell allowed cancellations in hours notice and no payment for those lost bookings made by not serious people. I can't block unwanted clients, another annoying thing. If treatwell wouldn't be that aggressive on on marketing to a point where competition on Google doesn't make financial sense, I would go away. Still, I dislike every moment I have to use it to make My Business going

Diverse of people use treatwell so you will get a varried clientele

Payments sometimes are not on the accurate date think on the 16 or 17th regardless we should be paid. And treatwell needs to stop bombarding customers with booking reminders for example if i tap a client by accident and move thir appointment down by 5 mins they will get a text stating your booking has been changed this is unnecessary

Biggest problem when starting self-employeed is gaining new customers, I have found treatwell amazing at attracting new clients and as my reviews and business have grown so have the amount of bookings received through treatwell. The system is easy to use and customer service team have been great with any quieries. Has Definetly helped my business grow and attract clients. Even regular clients love the ease of being able to book on the go, 24/7.

Very easy to set up and use. I like the notifications straight to my phone and email so I am aware straight away when a booking has been made. Easy to see reports on income. Can use on my phone/app or work computer. Allows 24/7 bookings.

No form of deposit. It is flexible for clients (which is great) but also allows for last minute cancellations or no shows. They do have prepaid which helps limit the amount of no shows but they can still not turn up with no consequence, leaving gaps in your day.

it would be great if the booking system could sync with our salon 1Q system so that we aren’t running 2 separate booking systems. or even an option to copy the calendar so it can be forwarded on to our receptionist when i’m not in the salon .

That it generates new business and brings clients to my business. However i do find the first time client percentage quite high as it usually means i make no profit at all (occasionally out of pocket) on the first treatment . This is ok if the client is returning but if they are passing through the city it’s not financially viable. Also it’s sometimes necessary to change an appointment time without this having an adverse effect on ratings as clients choose a time but it means i can’t fit somebody in before or after the treatment meaning it impacts how many bookings i can take.

I do find the first time client percentage quite high as it usually means i make no profit at all (occasionally out of pocket) on the first treatment . This is ok if the client is returning but if they are passing through the city it’s not financially viable. Also it’s sometimes necessary to change an appointment time without this having an adverse effect on ratings as clients choose a time but it means i can’t fit somebody in before or after the treatment meaning it impacts how many bookings i can take. The fact clients can leave anonymous reviews..they don’t help resolve an issue and sometimes they aren’t directly related to my service . I would also like a deposit option so that it reduces the risk of no shows .

I have built a close relationship with the brand and have fallen in love with the product more and more over time. I can't see my business working without it. I love the fact that we get daily new clients and that by using Treatwell I have managed to grow my business faster and expected. I can't wait to open my second location and work together with Treatwell to help me grow it.

Treatwell is an essential tool for my business. Whether you are starting a new business or have an existing one, with Treatwell I have managed to grow my company within the last 6 months. Grow my team and get them busy at the same time. Using their booking software is so simple and helpful since all new clients that book through treatwell market will come directly to your treatwellpro system. You can manage all bookings directly from your phone app or using the cloud system on your PC. Stylist can also have their own log in and the app on theirs phones so it saves them time knowing what bookings they have coming up and prepare for their day .

I like all the features of the system. Looking forward to new features and updates for the future

Cannot describe how amazing Treatwell is. in response to the many negative reviews below, you need to bear in mind that the availability of the salon is real time and when the availability is accurate there is never a problem. There is no such thing as inacurate or double bookings. When I receive a booking from a client I receive a push notification, 2 emails and a text all on my phone. Clearly there are many salons who do not keep accurate diaries therefore this is not treatwells fault but people feel the need to blame Treatwell. I would still have a business without Treatwell but I wouldn't be anywhere near as busy. The booking software is always accurate and there's no such thing as bookings not coming through to the salon. This is just salons failing to take responsibility for not being organised which Treatwell make clear when you join. I absolutely love Treatwell and I am proud to be part of this company. As a Treatwell partner, if you keep everything accurate there will never be problems with bookings. Very highly recommended

Love to have the ability to add pictures of work to client records.

I feel very lucky to have come across Treatwell a couple of years ago and decided to start using their app to help growing my business. It has helped me to fill a lot of empty slots, and to be found by lots of new clients. ABSOLUTELY RECOMMENDED! especially if you are a solo massage therapist trying to build your business!

it is very easy to use, and the CUSTOMER SERVICE is OUTSTANDING! Very responsive and always able to help with any enquiries or issues. It is like having a personal support team!

I have 3 locations supported by treatwell and it would be nice to be able to book a client who visited only 1 venue in a different clinic without having to re-create a profile and copy/paste their details.

Easy booking system. Great platform to gain customer satisfaction.

High percentage on first client booking. Monthly fee. Don’t have package or treatment course options

My overall experience is good. Treatwell connect has kept me from having double bookings and saved me time on some of my daily tasks which helps tremendously when I am busy.

1. Easy to book and access appointments with the touch of a finger via phone or computer. 2. All client information and previous visits quickly available at a glance. 3. Even when clients list themselves as anonymous for publication if reviews, the system notifies a venue of who left a review, which allows positive appreciation to be shown. 4. The capability for the software to notify the venue of new bookings or cancellations via multiple modes as well as the automatic client confirmations and reminders are very helpful. 5. Support staff for Treatwell are friendly, professional and helpful.

1. When an appointment duration is not in a 30 min configuration the following availability scheduling is off and leaves out all of the times actually available to clients for booking. 2. If a client books one type of service but it is changed to a different one due to consultation, the resulting client review shows for the originally booked service that the client never received, despite the change. Invoicing also shows the original and therefore is not a correct tax/ accounting tool for the business. 3. The software is advertised by Treatwell as being able to recognise any previously entered client, however it only recognises an exact spelling of a client's full name. Any other variations are not recognised, nor is the client's telephone number even if entered exactly.

Treatwell Connect has definitely increased clients to my salon which was the aim in getting it. However the cost has crept up just recently and a monthly fee over and above commissions was not what I signed up for, and would have made me think differently.

It's ease of use. Easy to see appointments.

There are some things I can't do myself on my page and so have to contact Treatwell Customer Services.

Treatwell is a good platform for gaining new clients however their customer service is quite poor and their fees are very high

Very easy to use and understand. The dash board is very easy to use and has great features

I find creating the treatment menu difficult and time consuming

Great booking service and are very helpful to resolve any problems which may arise.

Fantastic systems for Internet & Phone apps So easy to read and make adjustments to appointments if any customer //client which to reschedule if necessary . High quality software. Software for ease of use

I do not think there is at present any hick cup with the existing and new software. I am sure there will be additions and perhaps they may not be as useful as it is now. Some of Treatwell clients change their details and this is very hard to recognise that they are customers who have used our services and are not new.

I have been with treatwell since the very beginning when it was wahanda and then treatwell I can only say what a great efficient company to put my business on

Nothing it’s all great I can work the software with confidence

I really enjoyed having the income boost in January. Just liking the clarity and simplicity

Very easy to use and access. Can use so many features in one place, if I need to contact a client or Treatwell staff it’s quick and simple. Can also send out e-blasts and manage my schedule any time I need to

Sometimes it’s not easy to find a precise time when using the app on a mobile.

Treatwell has helped my company to grow and build our regular customer base. The software is so easy to use, our clients love It and the customer support is always here when you need them. Thank you Treatwell!

Receiving payments only on two week basis. It is very hard for small business to wait so long to receive the payment

I get more clients

More clients and some become regulars. Good benefit

Can't tailor it more to my business needs and a big % And it adds up wgen you're a small business. Not enough tear structurw

I have enjoyed my experience with treatwell cant wait to see what they add next as they are always improving things or adding new features which always improves user experiences.

I love the features that enable you to do everything from this one one app like reports, marketing and crm

Its annoying that the reports count cancelled and no show clients in the overall performance reports such as sales

Very user friendly, good customer support

Missng some functions, but very minor inconvenience

Easy to use and very useful appointment reminder texts and emails for clients.

There is no cancellation list facility, this is frustrating for clients and disappointing for me as most other calendar management software now has this very useful facility.

It’s my second company, and always perfect

I love everything it’s easy to use and convenient

Nothing, it’s very good for my small business

I love Treatwell. Been using them for years and wouldn’t go anywhere else

The software really helps me run my business efficiently

Nothing. This software is amazing. I love it

Easy to use and quick to get around. I like when I can see and reply to reviews, send notifications to my clients

Easy to use, can add ons yourself, great for reviews

Not all emails provided can be used to send emails to clients.

Overall is the service and support are very good indeed

Very effective and easy to use, you can access from anywhere and any device.

The fees are quite high if you aren’t premium account