About UPbook

UPbook Concierge is your Remote Front Desk team who is fully integrated into your practices process and software systems.

UPbook Concierge solves 3 key problems.

#1 Never interrupt a critical patient conversation again just to put someone on hold. UPbook Concierge is your dream support team who will answer all your overflow calls. #2 Never miss an appointment booking, as the highest number of missed calls to your practice is 1 hour before you open and 2 hours after you close.

The UPbook Concierge team will answer these otherwise missed calls for you, speaking with your patients, and scheduling their appointments into your software. #3 Re-activating lapsed patients is at the heart of your practice, but no-one likes to do these calls so they ar...


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5 Reviews of UPbook

Average User Ratings

Overall

4.6 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(3)

3

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

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Very likely

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Showing 1 - 5 of 5 results

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April 2021

Annamarie from Pet Doctor

Company Size: 11-50 employees

Industry: Veterinary

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

If you're not using UPbook you're missing out!

Our office is in LOVE with UPbook! Since we started using this software our call performance, client retention rate, overall revenue, and call to appointment conversion rates have literally skyrocketed.... The phone system offers all the features you could possible need and set up is a breeze. You and your staff have the option to listen to calls, assess them and make any needed changes or improvements in how your staff interacts with clients, especially your new clients. They're always adding new features to help make our job a little easier. The dashboard is very user friendly and customer support is absolutely outstanding. You can even set up goals and reward programs to help keep up the team moral. We are so glad we went with UPbook, it's been a real game changer for our clinic.

Pros

Almost instant conversion rate, Easy to navigate, Increased client retention rate, Option to listen to calls and assess where improvements need to be made. Set up goals and reward programs for staff.

Cons

To be honest, we have no cons to report at this time

Reasons for Choosing UPbook

The reviews, personal recommendations, price point, features, and of coarse the UPbook Team were amazing. We had a good feeling about them and their products

April 2021

Ray from Dogwood Animal Hospital

Company Size: 11-50 employees

Industry: Veterinary

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Improvement of customer service

Pros

Recording phone calls is a must to stay on top of our employees, and make sure the customer is being taken care of. The ability to review calls, especially if a problem occurred, helps to improve the customer satisfaction. The recent addition of a texting option using the same telephone number has helped the receptionist in confirming appointments. It's also reaching the younger demographic of clients who prefer texting rather than phone calls. We implemented a reward system as well to reward our receptionist who consistently book our new client calls.

Cons

The software is still developing. I haven't found anything I don't like.

Reasons for Choosing UPbook

It was recommended by our mentor.

April 2021

Cindy from Animal Care Center

Company Size: 11-50 employees

Industry: Veterinary

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2021

UpBook Review

It took about 3 months to get the system set up the way we wanted. It had a few glitches but they were all solved.

Pros

Ability to put several (4) calls on hold at one time, large screen, easy to read.

Cons

It was a bit glitchy at first. There were issues with specific phones that ended up being a simple fix, but it took a while to get to the solution. Sometimes we have echoing voices on calls and it does drop calls sometimes.

Reasons for Choosing UPbook

DVM Elite

Reasons for Switching to UPbook

Upbooks works with DVM Elite

April 2021

Kelly from Tuscan Ridge Animal Hospital

Company Size: 11-50 employees

Industry: Veterinary

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

UPbook is fantastic!

Using UPbook has enabled us to have limitless phone lines and we never miss a phone call.

Pros

UPbook has helped me grow my business significantly. The start up process was relatively simple, the features of the program are numerous and easy to use and UPbook's customer service is dedicated to helping my business succeed.

Cons

The original phones that were installed for my business had some significant issues that translated into poor audio as well as dropped calls. UPbook did provide significant technical support & worked to resolve this problem. In the end we were given a new phone system which resolved the issues.

April 2021

Cheryl from Peterborough West Animal Hospi

Company Size: 11-50 employees

Industry: Veterinary

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Upbooks has been a saviour during these crazy times

The service is excellent. Whenever we have an issue they address it right away!

Pros

We love the ease of use as well as the answer service when we are unable to get to the phone.

Cons

We do get some mistakes on the messages that are taken