All Vagaro Reviews

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Christie

1 employee

Used more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed March 2021

Makes My Business & Life Scheduling Much Easier

User Profile

Eleanor

Verified reviewer

Professional Training & Coaching, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed January 2024

Best Online Scheduler

PROS

Constantly improving, user-friendly, great features

CONS

There isn't anything I dislike about Vagaro.

Betty

Medical Practice, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Easy to use

very nice I really like the program. It's easy to use and has most things that you need.

PROS

My clients and myself love the reminders. It's easy to use.

CONS

I wish we could put a person's name in to find a gift certificate. Also, wish we could have another color for personal time off besides brown. but really I guess it doesn't matter that much. the most I don't' care for is the soap notes, it needs to be more professional looking when printed out. the best soap notes program I used was win city soap notes they were very professional looking and easy to use. Printed out very nicely. unfortunate they are not in business any longer. I use clinic Sense which is ok.

Reasons for switching to Vagaro

this was easier and nicer and had the credit card payment option which my last one did not.

Anonymous

2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed January 2024

Vagaro is not for me

PROS

I liked the ease of seeing everything all together in vagaro

CONS

I do not like the integration and the nickel and dime for all the features.

Fidelis

Environmental Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Reliever tool. I feel connected to the best option.

You can send reminders to your clients and it is easy to reach the right audience for your job.Its an easy hack for great success.

PROS

Vagaro is the most definitely the perfect choice for everyone else who would want to take his or her brand in another level.I use it for my fitness program and bookings.You can confidently communicate with your trainers and clients through phones with the ease use vagara and the best part of it , everything is done for free.

CONS

No complains about it so far so vagaro has done wonders for me.

Reasons for switching to Vagaro

Was looking for the best among all and Vagaro is the real deal.

Krista

Health, Wellness and Fitness, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Satisfied Customer

Overall, I am very pleased with Vagaro and how it simplifies my salon duties, client reminders and easy client booking/rebooking.

PROS

The simplicity of booking appointments and set up of salon services/menu

CONS

building the website took me more time than I would have liked.

Ester

Cosmetics, 2-10 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2024

Vagaro Surveys

Overall Vagaro is pretty easy to use. A person just needs to learn the SW and it will help maneuver the site

PROS

The easy of finding information I need to communicate with my contractors and clients

CONS

When I have other IT changes that Vagaro does not provide

Reason for choosing Vagaro

lull Spa in Seattle recommended me to Vagaro.

Anonymous

2-10 employees

Used daily for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Best booking site there is!

PROS

So easy to use! Self explanatory. Has a lot of features to choose from.

CONS

Could be a tad cheaper compared to other booking sites.

Reason for choosing Vagaro

I saw another business use it and had to give it a try.

Rashawn

Health, Wellness and Fitness, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

So far so good

PROS

I like the easy ability for me or my clients to book appointments. everything is self explanatory. and when I need help Vagaro staff is always available and there's tutorials on everything.

CONS

The instructions for the credit car processor needs better instructions.

User Profile

Melissa

Verified reviewer

Alternative Medicine, 1 employee

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2024

Loving the Online abilities with this Marketing product and so much more under one platform!

So far so good all seems and appears to be going well and I look forward to seeing how much this helps my business run so much smoother!

PROS

Convenience that all is being kept in one place to track!

CONS

Little Time consuming to set up by self.

Roy

Legal Services, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed February 2024

Scheduling done right

PROS

It schedules appointments fast and easy with a solid UI.

CONS

Found it can be difficult to find vendors not in my area to book with.

Klaus

Sports, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed July 2021

I lost customers and money because Vagaro is unreliable and faulty in lots of ways.

Don't waste your time. Customer service made me believe that issues have been resolved on numerous occasions when they actually were not solved at all and I kept losing money. Vagaro is advertised to be a management solution for salons as well as fitness studios, yoga studios and alike. I used it to run my yoga and fitness studio. Vagaro is not at all suitable for fitness businesses. The app simply does not serve the needs to handle class bookings, recurring memberships and collection of fees, discounts as well as prepaid punch cards in a way it helps you as a business owner. I spent a lot of time to build workarounds for features that were supposed to work, but actually never worked the way they were intended. Customers regularily get confused by the way pricing for memberships is shown on the sales pages, which either drives them away or they need to call the business to purchase something. I lost lots of customers as well as money because of the many issues the app has. For the entire last month the software sent out receipts to my customers, but never collected associated fees. Customer support confirmed that vagaro software caused this, but they refused to reimburse me or do anything about it. They put it off by sending me an email, saying that vagaro is not able to compensate me for the lost money.

PROS

+ Visual appealing user interface + Seemed to work for a fitness studio (but it is not) + Has a booking mobile App

CONS

- Unreliable features. You never know if something is working or not. - You need to figure out lots of workarounds to accomplish doing simple things that Vagaro is supposed to handle for you - Customer Support is no help, I got lied to several times.

Reason for choosing Vagaro

Vagaro seemed to be more polished and has a better booking schedule for classes.

Reasons for switching to Vagaro

Vagaro seemed to be more polished and has a better booking schedule for classes. With mindbody some of the must-have features for my business are only available with the highest tier (most expensive) membership.

Marissa

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2022

After 7 years with another booking software, we switched to Vagaro in 2019 and have been very happy

We really like Vagaro. We have improved/streamlined our online booking thanks to it.

PROS

The interface is easy to navigate and is much more client-user friendly than other booking software. And Daily Deals are great!

CONS

Vagaro still doesn't have a lot of little features/extensions that would make doing business even easier, but they keep adding new things, which is helpful.

Reason for choosing Vagaro

Vagaro had better features.

Reasons for switching to Vagaro

Booker's interface was very rudimentary. The site was regularly down for maintenance, making it difficult to schedule or check out clients standing in front of us! And the cost kept going up for no additional features or services.

HEATHER

Cosmetics, 1 employee

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Smart choice

PROS

I love how easy the setup is. Vagaro walks you through every part of the software so you know exactly what to do and how to use it. Additional features are more advance. Love the build in marketing features and how easy it was to link to my personal website.

CONS

cost of additional features. started at $25/ month now to get everything I need I was close to what I was paying for other software companies. However, the customer service is far better.

Reason for choosing Vagaro

Customer service, easy to use. updated marketing. looks more professional than others.

Reasons for switching to Vagaro

price/ outdated. harder to do marketing through their software. too many steps. lots of error codes and it got to the point almost everyday something was wrong.

Vendor Response

Hello Heather, We are very pleased to hear you are happy with our software and our Support team! You are correct, the price does incrementally increase with the level of use - Vagaro is $25 a month for a single user and $10 for each additional user on your account up to seven total users. Anything above and beyond seven users are free. We also offer premium features such as credit card processing, email & text marketing, online forms and check-in app which attract an additional fee. Our Support staff is here to answer any additional questions you may have or walk you through the full functionality of the software, to ensure you are getting the most value for your money. Don't hesitate to reach out to us via phone at (925) 464-1932, or send an email to support@vagaro.com and one of our agents will respond quickly. Regards, Dan C.

Replied January 2020

Michelle

Alternative Medicine, 1 employee

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2020

Vagaro Cares About Customer Service/Support

Overall experience, great value for what they offer, outstanding customer service/support that you can actually talk to over the phone and money maker option.

PROS

The fact that I can get a LIVE human being on the phone to help me with just about anything I need relating to the site. The folks in customer care and always patient, kind and helpful...even when I have grumpier days. Grateful to these wonderful beings!

CONS

Well, I really would like it to integrate with a virtual receptionist like www.ruby.com As my business has grown, I'd love to be able to have this feature available to further help myself and my clientele. I also would prefer that the booking function automatically NOT allow for a customer to book sections that I've blocked off for time in between clients. The customer sees something different from what I see right now regarding this piece and we need to be on the same page with this.

Reason for choosing Vagaro

By the time Schedulicity came out, I was already with Vagaro. Appointments Plus had some great offerings but they nickel and dime you for things like text reminder for your clients which, as a solo practitioner, can really add up and hurt my bottom line.

Reasons for switching to Vagaro

They didn't offer human customer support. They only offered email support. Other companies have lost my business when they don't have an actual person I can reach with a question about how to use their software. This is an important piece for ANY business to have. A.I. or a bot isn't the same and actually cheapens the quality of ANY experience with a company I'm trusting to help me with a critical part of my business...online booking of my clients.

Vendor Response

Hi Michelle, we just wanted to say thank you so much for your feedback. We love that you are enjoying our software and are happy to help any time you have questions. Thank you!

Replied March 2020

Nashira

Health, Wellness and Fitness, 1 employee

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

Best appointment app out there

I am fully satisfied with Vagaro.

PROS

You get the biggest bang for your buck with this app. I have tried a few others in the past and paid way too much for features that Vagaro not only charges an affordable price for but the set up in easy and self explanatory that you don't really need to call into tech support. I have also tried several of different types of marketing on various platforms but Vagaro has one that I have gotten plenty of clients from. Their forms is amazing, you can do intake forms and send out surveys and given that we are going through a pandemic its an easy way to get fast feedback from you clients without being in front of them. Everything is basically customizable without being too overwhelming with their features. You can literally tailor it to your business needs without being forced to have a feature and pay for it just because it falls in a certain category. Keep up the good work Vagaro!

CONS

Sending an invoice for a future appointment. Sometimes we get booked for chair events in the future and the company hiring us requests to pay a day or two before the event.

Reasons for switching to Vagaro

Mindbody charges a high price to not only use the platform but to make any additions to it as well (feature, forms, emails/texts). Vagaro has an unbundled price and allows you to add these different features for a small additional fee that can add up but its still affordable in comparison. I believe Vagaro was the perfect switch for me and the only thing I miss about Mindbody was the view of the schedule. It was a bit easier on the eyes compared to the view of the schedule on Vagaro. I don't have any suggestions on how to fix it though so it isn't a complaint but just a suggestion.

Vendor Response

Hi Nashira, thank you for sharing your feedback. We appreciate it so much. We are grateful to have you as a Business on Vagaro!

Replied May 2020

Cristene A

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2020

Best fit for a diverse business with an unbeatable price.

Overall my experience has been Wonderful. I seem to find more ways to expand, streamilne and save time every time I log in.

PROS

Vagaro has such wonderful functionality, its very user friendly, and the updates and offerings that were implemented to serve users during the pandemic have been absolutely outstanding. The multi use calendar has been a very valuable asset to myself and staff and the combined inventory tracking, checkout features, and marketing tools have streamlined my business. Using Vagaro has saved me time, frustration and has increased our professional presence in our community. One of the the best features is the unbeatable price. I haven't found any platform that has satisfied our needs as diverse Holistic Wellness Center with room to grow.

CONS

I wish I could print my address list to a label so I can send old fashioned b-day cards. When I create my marketing blasts the finger scroll jumps very quickly leaving the user to have to manually us the scroll to the right. Very minimal issues to even speak about.

Reason for choosing Vagaro

User friendly, cost, and functionality. Vagaro seems like it has heart, and really cares about helping the user/business organize, streamline and grow.

Reasons for switching to Vagaro

Mostly cost, but I didn't need the specific features I was paying for, and it was difficult to learn the program

Vendor Response

Hi Cristene, we just wanted to thank you for your kind feedback. We are so glad that you love the software, and thankful to have you as one of our Vagaro Businesses!

Replied June 2020

Mary

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Features & functionality

PROS

Vagaro keeps all of my client information, services, products, reports and finances very well organized. I've used this software for over 5 years now and my favorite thing is, it's forever changing (for the better of course). I honestly have no complaints with the way it runs, however, if I'd like to see a change all I have to do is make a request and they take it under consideration. Obviously not every suggestion can be accommodated; but for the most part it just keeps getting better and better for a very reasonable price.

CONS

I wish when a customer decides they want to opt-out from receiving email marketing from one salon it wouldn't affect another. When a different business uses vagaro but the client has been to someone else and chose not receive email marketing they don't receive mine.

Reason for choosing Vagaro

Convenience at first. Where I was renting it was already being used. Now I own my own spa and don't share with anyone but continue to use it because I'm extremely satisfied with customer service and fuctionality.

Vendor Response

Hi Mary, we greatly appreciate your kind review. Thank you for letting us know what you love about Vagaro!

Replied November 2020

Amy

Health, Wellness and Fitness, 1 employee

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2020

Best value for features, support level & price

I researched/test run softwares for 2 years, after working in the industry and already using several different ones including for other industries. Vagaro hands down offers the best product for the money with additional features than most that allow for things like customizable memberships and rewards programs. Their service email/call system could be much better organized to be efficient & effective. If they allowed for the reps to manage a portfolio of clients with direct email/phone for questions instead of the constant "zone defense" approach it would fit the company goals and values much better. The customer service reps, however, are generally pretty awesome and committed to resolving the issues. Everyone's time would better spent in a focussed system opposed to the chaotic approach they currently have.

PROS

Best feature offerings which can be customized fairly easily. Excellent price for the value. Live customer support is essential, while this could be better in how it is set up Vagaro staff care about doing good, thorough work to be helpful. That is like gold as a business owner when trying to trouble shoot so this is their strongest asset in my mind.

CONS

The platforms, and even features, are inconsistent on how things are seen & done. For instance, creating a gift certificate through "reports" with a discount shows up on your quarterly reports differently than if you create a gift certificate through the "check out" screen and do the same discount there. Also, the application is different than the desktop in so many little ways that make a big collective difference. --I would love it if they cleaned up their current features to be streamlined. Having beta testers who are business people that actually use their software would reveal SO many little things that make a big difference to my daily "clean ups" for all the goofiness that they don't seem to realize exists in their software. I have suggested this idea at least 10 times to reps.

Reason for choosing Vagaro

I used Square Appointments between Massagebook and Vagaro. I still use Square for my email marketing as I like it much more than Vagaro's. Square is wonderful with fantastic service as well. They are just limited and do not offer the HIPPA compliance, intake forms, memberships, rewards program that Vagaro does.

Reasons for switching to Vagaro

MB is okay but the software limitations made all kinds of important things confusing like financial reports. For years I gave them thoughtful feedback but there was never an investment in the software improving in the slightest way. Vagaro is the opposite of this, constantly implementing customer feedback.

Vendor Response

Hi Amy, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you think.

Replied December 2020

Yeefah

Cosmetics, 1 employee

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2021

Best CMS for Single Chair salons

PROS

It's easy to use. The basic service is enough to operate a business. To give your business a boost, add on services are offered at a reasonable price. The customer service is outstanding and readily available 14 hours a day M-S.

CONS

Some of the add ons I might have appreciated in the base price like some of the other systems do. You can't open days up in the schedule if they are not your regular days without opening them up to infinity. For instance, if I work only Tuesdays and I want to work 1 Monday a month. I cant just open that one Monday, I have to open all Mondays in the system or manually blockout the Mondays I don't want to work.

Reason for choosing Vagaro

The customer service was not as available as Vagaro. There were some services that booksy did not offer that Vagaro did.

Reasons for switching to Vagaro

I had a lot of problems using this CMS software. The cost of the service was high and the problems many. It didn't make sense to keep paying that much for problems. It did not feel like it was designed well for spas, salons or barbershops. There were a lot of things vital to my needs that I could not do

Vendor Response

Hi Yeefah, we just wanted to say thank you so much for your feedback. We love that you are enjoying our software and are happy to help any time you have questions. Thank you!

Replied January 2021

Michele

Individual & Family Services, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2021

Vagaro at Take Two Salon

What I appreciate most is the great customer service. I also appreciate that the "request for a feature" is actively monitored and new features are constantly rolled out. I appreciate that we are able to speak to the same support reps consistantly vs calling a call center where you can get different reps on each call and often need to explain your issue from the beginning. And they are super friendly.

PROS

Vagaro iseasy to use, easy to train, and offers fair pricing.

CONS

If a client has a Vagaro profile but is new to my salon I have no choice but to accept their existing profile because you can not use the same email for a new profile. That should be an option as some clients may need a new profile for these services vs other service they obtain elsewhere

Reason for choosing Vagaro

Ease of use. We are a new salon, first time salon owner. This was our transition from an appoint book with manual entries. The training and support Vagaro provides is great.

Reasons for switching to Vagaro

At the time, Phorest has some things to work out being that their were difference between UK and US based salons. Also their pricing was much higher.

Vendor Response

Hi Michele, we just wanted to thank you for your kind feedback. We are so glad that you are enjoying the software, and thankful to have you as one of our Vagaro Businesses!

Replied May 2021

Valerie

Cosmetics, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Responsive Customer Service & Support

Very good

PROS

I have been using Vagaro for well over twelve years. They have come so far in the features they offer. What I think is pretty amazing is their ability to respond and implement user feature requests. All of their features are user friendly and the support chats are easy to use and provide answers to solve any issues or questions you have.

CONS

There are a few fine details in the email marketing campaigns that need to be updates such as customizing the automations a bit more. In particular, I'd like automated emails to go our every year to my clients rather than the option maxing out at six months. Other than that, we still love Vagaro.

Reason for choosing Vagaro

Their conversion process was rediculous their features weren't as good and their prices for better features weren't worth it.

Reasons for switching to Vagaro

The system we were using was cumbersome, outdated and didn't meet our needs at all or where we were headed as a company.

Maria

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2016

Excellent Booking System !

I really love this booking system . I find it easy to use and reliable. I also love the chat feature. If I don't understand something or need help with something or just plain forgot how to do something Vagaro tech support is there to help. I first got it because I needed a website ASAP to look professional. I also needed a reliable booking system for myself and my clients. it has increased client retention and clients that did not like to book in advance no do so because they don't have to remember to call and then play phone tag until we get to talk. I am a sole proprietor. Even good people forget appointments , with the 3 reminders that clients get its hard to forget to come in. If they still do forget or no show you can check with Vagaro to see if the text actually went through. I had a client that said she never got the message. She seemed honest but I did not see how that could be possible. I checked with Vagaro and there was an issue with her phone service. I don't do this with everyone, but in this case she really did not get the message. I do love that wen a client confirms the appointment the color in the appointment book changes to orange . If not I call them up. I love how it keeps track of what I do and what the clients get. I also love that I can set rules for online booking. I have mine set to 48 hour advance booking notice and then I have to approve it. But its possible to have same day booking open as well or not at all. I can keep track of how I I take payment cash or credit or check. The gift certificates are wondeful too. You can have a little creativity with them. Now and then someone will call when I am closed for a gift. I can send them a gift certificate through email. You can also do email blasts. I think a text blast would be great too, although they don't offer this at the moment. .

PROS

The ease of use, and the fact that clients get repeat reminders. It has increased client retention. It also shows new clients that I am serious about the business. The website was so easy to set up.

CONS

It does not work with Square. I was using Square before I started with Vagaro. I love Square too. I think the ability to text blast would be great. I know it takes me days to read my own email. A text is read that day. I do wish I had more space on the website. I do offer more services than the average cosmetologist. I also wish there was an easier way to get products that I sell into Vagaro. I think this should be something that Booking systems and beauty companies work on together. it would be great if you could just dropa Dermalogica App into Vagaro. When prices change all products are updated. and so on . Any product line that a salon or spa could use should have something to just ad in easy peasy.

Kaysan

Hospital & Health Care, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Varago software is a great value for the price you pay to obtain it.

The receptionist at our health center is able to navigate effortlessly through the Vagaro CSR interface, while multi-tasking. The clean and intuitive layout is very user friendly for our staff. We are able to gather all a customer details in a few minutes. We can setup accounts quickly in book an appointment in record time. It is impressive how seamlessly a customer and our staff could access the schedule and details of all our wellness staff.Our customers are able to pull up appointments on their phones easily, and I noticed how organized the interface is. The appointment details are neatly displayed, including the date, time, and services, and confirmation of services are instantly sent out without delay. When it comes time to pay, our receptionist can process the transaction smoothly using the integrated payment features of the CSR system. We can offer a printed receipt and an email confirmation, which was a nice touch for my records.Throughout the entire process, I was impressed with the efficiency and accuracy of the Vagaro CSR system. It was clear that the software was designed with both the staff and customers in mind.

PROS

The software is easy to use. It integrates easier with all social media platforms and google calendar, which is critical because so many people use Gmail and google browsers regularly. It's cheaper than Mindbody and they provide everything you need in order to setup a successful health and wellness center especially if you do massages and facials etc. Vagaro allows you to rebook an appointment on the spot from your phone, iPad or desktop, which is super convenient.

CONS

It was really hard to setup the services based on how our packages our billed etc., but the technical support was very helpful. The biggest issue was the compatibility of the payment processing machine. We had a hard time trying to integrate it with our Wi-Fi network and eventually had to change to a hard-wired connection instead of Bluetooth. The trouble shooting took too long and figuring out a solution was too time consuming. But the problem was unique to us, and not one you would normally see doing integrations.

Reason for choosing Vagaro

It's cheaper and the software is better designed with both the staff and customers in mind than their competitors.

Julie

Performing Arts, 2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed August 2022

Do Not Use

PROS

Cost of the service compared to others on the market, such as MindBody.

CONS

Vagaro Support is the worst I've ever worked with. We have been working on getting our small business on Vagaro's platform since April. It is now Aug, & we are still not up and running. Everything we are doing is Out-of-the-Box. No customization. However, support has not been able to complete our import, so we've been paying a monthly fee since April for a service we cannot use. They are horrible at responding to requests for status updates. I'll email support multiple times and they don't respond for weeks, if at all. The only time I can make any headway on our import is if I work on it myself, or when I start calling them daily (sometimes 2x/day). Then we make a little progress only to begin the cycle again a few days later with me being ghosted. If you're looking to use Vagaro for your business, don't. We are at the point where we are willing to take the sunk cost on the money & significant amount of time we have put into this and start over with one of Vagaro's competitors, such as MindBody.

Vendor Response

We apologize for your experience; we take matters like this very seriously and want to let you know we are committed to providing excellent customer service. The import process exists to quickly onboard customers coming from other software, in this case the files you sent were custom, so it did not work with any of our (out of the box) automated processes. We provided a Sample File to show the required format, but we never received the data in the correct format. Despite this, our team began making adjustments on your behalf, in an effort to get the data in the proper format. While typical responses occurred next business day, a change of management occurred on your end which did cause some additional delays. Delays could have been avoided entirely had we been provided data in the supplied format; management changes had not occurred, and updates to your terminology were not regularly changed between responses from your business.

Replied October 2022

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