All Vagaro Reviews

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Christie

1 employee

Used more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed March 2021

Makes My Business & Life Scheduling Much Easier

User Profile

Axel

Verified reviewer

Automotive, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

It's great but unnecessary

It's awesome really really awesome but like I said is not necessary for small companys, maybe if you grow up in the future it is a better idea. Is your decision.

PROS

It's a good option for organize all the company schedule, there are so many functions for all, anyone can use this and is not necessary to know about this software, is so intuitive.

CONS

I really thing that is unnecessary beacuse you can do a lot of this things in other app for free, but some functions are only in this app that made it better. If you don't have the money for pay this, I really recommend use your phone calendar or something like that.

Reason for choosing Vagaro

free

Reasons for switching to Vagaro

It's free

Vendor Response

Hello Axel. We appreciate the review. We'll definitely take your feedback into consideration.

Replied August 2022

Raiza Jika

Health, Wellness and Fitness, 1 employee

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

All in one business software

PROS

It is very easy to use. Everything I need to run my small business into one software. Booking, Website builder, Domain, and many more features.

CONS

The website builder is very limited. I am limited on adjusting the contents.

Reason for choosing Vagaro

It's all-in-one software without breaking the bank. A must for a startup small business.

User Profile

Julie

Verified reviewer

Hospital & Health Care, 5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2023

Excellent time management tool for startups and SMEs

Through the years, I've tried a number of other online scheduling tools, but Vagaro is far and away the finest option for companies of any size. Vagaro has considered every detail, including cost, usability, online tutorial videos, quality customer service, and a plethora of customizable features like gift card and credit card integration, as well as email and marketing tools.

PROS

Excellent service is a major selling point for me. Their instant messaging service is quick and simple to use. The program is constantly updated, making it seem better and better while improving its functionality.

CONS

I'm not sure I have many complaints because they seem to listen to their consumers and address any issues that arise. The biggest challenge has been teaching customers how to properly pronounce the name.

Reasons for switching to Vagaro

Clients' willingness to take charge of their own appointment scheduling over the Internet has grown over time. Vagaro's user-friendly technology makes hiring additional scheduling help unnecessary.

Dre Daniel

Real Estate, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

FUNCTIONALITY

2

Reviewed November 2023

Marketing platform with lots of tools for ease to schedule haircuts e.t.c

PROS

An Avenue to showcase and connect with people that wants you want to offer a business service to

CONS

Not yet in popular demand. I feel vagaro needs to do more by making more publishes to attract the public

Kacie

Health, Wellness and Fitness, 1 employee

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Great user friendly online booking system!

This booking site is extremely beneficial and crucial to me running my business.

PROS

This process walks you through step by step on how to set everything up which makes this a breeze and does not stress you out!

CONS

Some more detailed videos would be helpful.

Reason for choosing Vagaro

I have used it at another job and this felt way a user friendly way to go.

Roxann

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Satisfied Customer

I love Vagaro and have been using you guys for almost 10 years

PROS

I love that they take over as my receptionist. I don't have the means of hiring an extra person. Vagaro, does all the work. It always me to schedule all my appointment. Reminds my customers/clients of up coming appointments. Reports are easy to run, for my commission employees.

CONS

Online Scheduling. I know it works well for most people, but it does not work well for my company.

Reasons for switching to Vagaro

They did not work with what I needed especially when I gained employees

Misha

Education Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed November 2023

Scheduling Made Easy

I haven't had many issues with Vagaro, I just wish the app was a bit sleeker, like I mentioned above.

PROS

I like that you're able to see changes in real time.

CONS

I think the Vagaro app can be more modern/sleek.

Reason for choosing Vagaro

Pricing was better with Vagaro and fit my needs

Kimberly

Consumer Services, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

The Ultimate Business Companion for Salon Pros

Vagaro has been an absolute game-changer for me and my business. Its accessibility, user-friendliness, top-notch customer support, and valuable tutorials have made it an indispensable tool in my day-to-day operations. Whether you're a seasoned professional or just starting out, I highly recommend giving Vagaro a try – it's a game-changer for anyone in the service industry.

PROS

One of the standout features of Vagaro is its incredible accessibility. Whether I'm at home or on the road, I can effortlessly access my calendar and see my entire schedule at a glance. The platform is super easy to navigate, making it a breeze to set up appointments, manage client information, and handle all aspects of my business. And if ever I do run into a hurdle, their customer service team is there to assist. Vagaro offers an extensive library of tutorials that have been incredibly helpful in mastering the platform. These tutorials cover a wide range of topics and have been like a personal guide, helping me make the most out of Vagaro's features. Another feature I've especially come to appreciate is Vagaro's credit card processing service. It's seamless and efficient, making it an excellent option to collect deposits from new clients. It not only simplifies the payment process but also adds a layer of professionalism to my business. This online booking platform has truly transformed the way I manage my business.

CONS

The functionality of this software and app fit my needs as a salon owner, but if I had to share anything that could be perceived as a negative, it would have to be that the software itself could be aesthetically better and I wish clocking in & out via the app was easier.

Heather

Cosmetics, 2-10 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2023

Vagaro is my best tool for running my business

I love Vagaro! Any issues I thought I had were user error and customer service helped me through them easily.

PROS

I had a list of needs for my online booking platform. I tried others. I resisted Vagaro because I thought they catered to hair salons while I run an esthetics salon. But I gave in, and after getting over my intimidation, I discovered it was exactly what I needed! Even better, they keep improving as I grow, so I am not wasting valuable time looking for another platform to fill the gaps.

CONS

Um. So far, I don't have any real cons to list.

Reason for choosing Vagaro

Vagaro checks more boxes than the others, and with time they add even more tools.

Reasons for switching to Vagaro

I wasn't satisfied with the product

Melody

Cosmetics, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Best Salon POS yet

Vagaro has help me solve payroll issues, appointment setting and calendar for employees. It help simplify work for salon receptionist.

PROS

Customer service has been impeccable for me. The willingness to adhere to customers needs and their vast ability to adapt to changing of the industry is a huge plus. Buy now pay later is a great way to now upsell high end products.

CONS

The Pricing on text marketing I think is costly.

Reason for choosing Vagaro

Cost efficient

Kelly

Medical Practice, 1 employee

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2020

Vagaro Helped control by business

this program has made my business run so smoothly, with out having to reinvent the wheel. I love that no matter what the future hold, I can add on as i grow, or as my needs change, and its SO affordable.

PROS

I finally have the ease of doing that I am best at. I have NEVER liked the "paperwork" of my business, and Vagaro has allowed to excel at being a business owner but with out spending the insane amount of time I was use to using to keep my business running. I love that its like having my own personal assistant!!

CONS

there are so many features, that sometimes i have a hard time locating a setting change, or a feature I need to use, without help. I do love that I can ask them.

Reason for choosing Vagaro

I chose Vagaro because i could get all the features I wanted and the cost was minimal. I also wanted to have 24/7 support.

Reasons for switching to Vagaro

I needed something that was more comprehensive and addressed all my business needs, and vagaro does just that.

Vendor Response

Hi Kelly, we just wanted to thank you for your kind feedback. We are so glad that you love the software, and thankful to have you as one of our Vagaro Businesses!

Replied June 2020

JENNIFER

Recreational Facilities and Services, 1 employee

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed June 2021

Fantastic for this one-woman show

Very affordable booking/confirmation system, credit card processing, inventory management and reports included, these are my baseline needs and Vagaro fulfills them 90% well. They were very helpful when signing up and helped me import most of my needed info, not perfectly, but pretty well. That is the end of actual human interaction though and sometimes an actual HUMAN customer service conversation by phone would be appreciated.

PROS

Very easy to use on both desktop and mobile; great price for what you get, especially for a small or individual practice--calendar, email/sms confirmations, online booking (if you choose to use that); reports (though either I haven't found some yet or they could be improved, i.e. I accept checks and it gives me a total for check deposit, but not the # of checks); integrated payment system takes clear and fair CC fees out as they occur, COVID clean checkout can send signature/gratuity page to clients mobile; a la carte pricing, i.e. I needed "forms" for sending COVID forms, but can cancel that portion anytime and save $10/mo if not needed; Inventory management--could be improved, but for around $30/mo, can't be beat from what I've found.

CONS

Deposit reports: how many checks are in the total that I need to deposit for a period of time? Would save me from adding all checks manually to see if amounts match; Inventory: To adjust current inventory items, it seems I need to do it item by item... they have a "mass edit", but I have never figured out how to get it to work for me and I HAVE contacted support about this issue, the back and forth chat is exhausting and sometimes you need to step away from the computer for a reason and the chat ends. Pricing on Service items: There should be a button to allow the pricing to show in the Appt and/or confirmation emails, if I want the price to show, I have to make it part of the Service title, thus when my prices change, I have to change each of those titles manually. I have clients who like to prewrite checks and they need to easily know the price ahead of time.

Reason for choosing Vagaro

Inventory management was the big reason, I don't believe either of the above had them at the time....

Reasons for switching to Vagaro

Booker was great for the individual or small business when they first came on the scene, now their minimum price (with fantastic features, online booking/sales whether you want them or not) is $129/month, that is ridiculous for one person to pay and they didn't want to work with me even though I'd been with them for over 10 years (when it was $25/month for an individual to have all of those things). I understand inflation, but clearly they only wanted to work with larger accounts and that is their business decision to make.

Melinda

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2021

Vagaro is an INCREDIBLE deal & service!

Vagaro is hands down the best!! We thought we needed to switch to Mindbody recently (because a handful of nearby studios used them), and we were back in just TWO weeks because Mindbody's software and customer service were unbelievably awful. Vagaro has superior customer service, intuitive system use, MUCH better user-interface, and overall an excellent staff and customer experience! Our clients were SO happy when we switched back to Vagaro :)

PROS

It's easy to use, customer service is always available and helpful (even if they can't solve your request right away, they get back to you), our customers LOVE the ease of the program, and it's actually affordable!

CONS

I do wish you could check people in to a class and if someone didn't show, it would register as like 7/8 in the class count after checkout so we could see the "realtime" class attendance.

Reason for choosing Vagaro

Affordability, customer service, and better product.

Reasons for switching to Vagaro

Vagaro has superior customer service, intuitive system use, MUCH better user-interface, and overall an excellent staff and customer experience! Our clients were SO happy when we switched back to Vagaro :)

Vendor Response

Hi Melinda, we just wanted to thank you for your kind feedback. We are so glad that you and your clients love the software, and thankful to have you as one of our Vagaro Businesses!

Replied March 2021

Elise

Cosmetics, 1 employee

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Vagaro is a key component to my small business.

Overall Vagaro is a great system that helps my small business run smoothly. And I love how easy customer service is to get a hold of.

PROS

I have been using Vagaro for almost 6 years and still love it! As a small business owner is it challenging to juggle all roles of a business; owner, service provider, secretary ,customer service, book keeper, etc. Vagaro really helps in taking a lot of the day to day operations off my shoulders. The online booking and appointment reminders are amazing and save me so much valuable time! And having access to my business data at just the click of a button is amazing.

CONS

One of my least favorite features is having to pay a swipe fee for each credit card transaction on top of my monthly fee. And paying extra to utilize other features such as online gift card purchasing. It would be nice if everything was one flat fee each month.

Reason for choosing Vagaro

Vagaro has better customer service and is easier to operate.

Cristene A

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2020

Best fit for a diverse business with an unbeatable price.

Overall my experience has been Wonderful. I seem to find more ways to expand, streamilne and save time every time I log in.

PROS

Vagaro has such wonderful functionality, its very user friendly, and the updates and offerings that were implemented to serve users during the pandemic have been absolutely outstanding. The multi use calendar has been a very valuable asset to myself and staff and the combined inventory tracking, checkout features, and marketing tools have streamlined my business. Using Vagaro has saved me time, frustration and has increased our professional presence in our community. One of the the best features is the unbeatable price. I haven't found any platform that has satisfied our needs as diverse Holistic Wellness Center with room to grow.

CONS

I wish I could print my address list to a label so I can send old fashioned b-day cards. When I create my marketing blasts the finger scroll jumps very quickly leaving the user to have to manually us the scroll to the right. Very minimal issues to even speak about.

Reason for choosing Vagaro

User friendly, cost, and functionality. Vagaro seems like it has heart, and really cares about helping the user/business organize, streamline and grow.

Reasons for switching to Vagaro

Mostly cost, but I didn't need the specific features I was paying for, and it was difficult to learn the program

Vendor Response

Hi Cristene, we just wanted to thank you for your kind feedback. We are so glad that you love the software, and thankful to have you as one of our Vagaro Businesses!

Replied June 2020

Jennifer

Apparel & Fashion, 1 employee

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

vagaro

Everything has always been great since i have been using this app. I have tried others and this is the BEST in my opinion!

PROS

I love how easy this app is.. My clients LOVE the reminders and I LOVE I don't have to send them! Through COVID this company has been amazing!!!

CONS

I love everything I haven't had any issues at all..

Reason for choosing Vagaro

very easy to use. The price is great ..and the appointment reminders are awesome

Reasons for switching to Vagaro

The salon I was in switched to this and we all went in on it and i have been happy with it.

Vendor Response

Hi Jennifer, thank you so much for your feedback. We greatly appreciate that you took the time to share your experience with our Software. Thanks for being a Vagaro Business!

Replied August 2020

Sara

Consumer Services, 1 employee

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Great Booking System

It has over all been pretty great especially now that they give notice when updates are happening and the system goes down.

PROS

The Customer service has quick response and my customers find it user friendly

CONS

Well first of all I know over 1000 stylist use this yet our industry is not listed in the pick an industry choice. So in case you don't know it is called the beauty industry, not cosmetics and not consumer services. Any how I do wish the reports were more streamlined some how I do feel like I always need to go to a different screen to find out different reports.

Reason for choosing Vagaro

Recommended by my salon coach [SENSITIVE CONTENT HIDDEN]

Reasons for switching to Vagaro

To include retail sales and better service options.

Vendor Response

Hi Sara, thank you for sharing your feedback. We appreciate it so much. We are grateful to have you as a Business on Vagaro!

Replied December 2020

Benjamin

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING: