# WellnessLiving Software Reviews, Demo & Pricing - 2026

> Review of WellnessLiving Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Source: https://www.softwareadvice.com/appointment-scheduling/wellnessliving-profile/

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WellnessLiving

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Overview

[Reviews](https://www.softwareadvice.com/appointment-scheduling/wellnessliving-profile/reviews/)[Alternatives](https://www.softwareadvice.com/appointment-scheduling/wellnessliving-profile/alternatives/)

# WellnessLiving Review

From $69-$349/month 4 plans

Wondering if WellnessLiving is right for your organization?

Our Scheduling Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pros and Cons
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   User Reviews
    
-   Popular Comparisons
    

## Overview

WellnessLiving

4.4

[(612)](https://www.softwareadvice.com/appointment-scheduling/wellnessliving-profile/reviews/)

FrontRunner 2026

Pricing

Starting at $69.00 flat rate per month

### About WellnessLiving

WellnessLiving is a cloud-based business management solution for wellness studios of all sizes. The key features of the solution include online booking, payments, class scheduling and marketing management.

WellnessLiving features online booking which allows students to book classes online in available time slots. With automated reminders, users can send email and text reminders to students so that they are aware of the class time. It provides an online store, which enables users to list custom courses on business websites. This functionality allows students to register for courses and make online payments for class fees and merchandise.

WellnessLiving offers campaign management capabilities, which enables businesses to send automated email and text campaign messages for targeting customer acquisition and retention. It also offers a mobile application for Android and iOS devices. WellnessLiving offers services on a monthly subscription basis that includes support via email, phone and through online demo videos and knowledge base.

Wondering if WellnessLiving is right for your organization?

Our Scheduling Software selection experts can help you in 15 minutes or less.

## WellnessLiving User Interface

## Popular WellnessLiving Alternatives

Main Product

WellnessLiving

4.4

[(612)](https://www.softwareadvice.com/appointment-scheduling/wellnessliving-profile/reviews/)

Ratings Breakdown

-   4.27Ease of use
-   4.22Value for money
-   4.31Customer support
-   4.27Functionality

Pricing

Starting at $69.00 per month

Get Price

Alternative Product

[Google Workspace](https://www.softwareadvice.com/marketing/google-workspace-profile/)

4.7

[(17629)](https://www.softwareadvice.com/marketing/google-workspace-profile/reviews/)

Ratings Breakdown

-   4.64Ease of use
-   4.59Value for money
-   4.27Customer support
-   4.63Functionality

Pricing

Starting at $7.00 per month

Get Price

Alternative Product

[Jobber](https://www.softwareadvice.com/field-service/jobber-profile/)

4.6

[(1467)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/)

Ratings Breakdown

-   4.62Ease of use
-   4.40Value for money
-   4.59Customer support
-   4.35Functionality

Pricing

Starting at $39.00 per month

Get Price

Alternative Product

[Acuity Scheduling](https://www.softwareadvice.com/medical/acuity-profile/)

4.8

[(5749)](https://www.softwareadvice.com/medical/acuity-profile/reviews/)

Ratings Breakdown

-   4.63Ease of use
-   4.65Value for money
-   4.65Customer support
-   4.65Functionality

Pricing

Starting at $20.00 per month

Get Price

Alternative Product

[Vagaro](https://www.softwareadvice.com/medical/vagaro-profile/)

4.7

[(3644)](https://www.softwareadvice.com/medical/vagaro-profile/reviews/)

Ratings Breakdown

-   4.62Ease of use
-   4.65Value for money
-   4.63Customer support
-   4.55Functionality

Pricing

Starting at $23.99 per month

Get Price

Alternative Product

[Mindbody](https://www.softwareadvice.com/gymnastics/mindbody-profile/)

4.0

[(2993)](https://www.softwareadvice.com/gymnastics/mindbody-profile/reviews/)

Ratings Breakdown

-   3.87Ease of use
-   3.63Value for money
-   3.82Customer support
-   4.00Functionality

Pricing

Starting at $79.00 per month

Get Price

## WellnessLiving Pros and Cons

We analyzed 612 verified reviews for WellnessLiving to find out what actual users really think.

Select to learn more

Responsive And Helpful Support Team

WellnessLiving offers highly responsive customer support, with a team that is quick to address questions and resolve issues. Users appreciate the friendly, knowledgeable staff and the variety of support options, including phone, chat, and virtual meetings. Ongoing updates and training resources further enhance the support experience.

Intuitive And Customizable Interface

The platform features a modern, user-friendly interface that is easy to navigate for both staff and clients. Customization options, clear layouts, and attractive design make daily tasks straightforward. Users highlight the intuitive experience and ability to personalize features to fit business needs.

Robust Client Management Tools

WellnessLiving streamlines client communication and management with built-in messaging, easy scheduling, and accessible client apps. Users value the ability to track client history, manage memberships, and provide consistent support, making it easier to engage and retain clients of all tech levels.

Complex And Costly Payment System

Users report hidden fees, confusing billing, and unreliable payment processing. Issues include slow deposits, account management difficulties, and extra charges for basic features. Many find the system time-consuming to manage and costly for both businesses and clients.

Rising And Unpredictable Costs

Many users are frustrated by frequent price increases and extra charges for features. The cost structure can feel unclear, with add-ons and upgrades quickly raising expenses. Some feel the overall value does not match the high and growing price.

Limited And Unreliable Email Tools

The email automation system is seen as difficult to set up, lacking in customization, and prone to glitches. Users struggle with sending timely emails, managing notifications, and integrating images, leading to frustration and missed communications with clients.

## WellnessLiving Pricing and Plans

Starting price: $69.00 per month

Free Trial

Free Version

Starter

$69.00

flat rate, per month

Plan includes:

-   Explorer™ Business Listing
-   Elevate™ Staff App
-   Achieve™ Client App
-   Branded Client Web Portal
-   5 Staff Members
-   2-way Conversational SMS Pay Per SMS
-   50 Reports
-   Store Widget
-   Staff Widget

Business

$199.00

flat rate, per month

Plan includes:

-   75 Reports
-   Achieve Client App - Basic
-   Advanced CRM With Custom Fields
-   Schedule Widget
-   Appointment Widget
-   Event Widget
-   Lead Capture Widget
-   Review Widget

BusinessPro

$349.00

flat rate, per month

Plan includes:

-   Groupon
-   Interactive Graphs
-   Leaderboard
-   Lead Magnet Drip Campaigns
-   Mailchimp and Constantcontact
-   Website Widget Tools
-   Wellnessliving Directory
-   Wellnessliving Promote
-   Custom Website

Enterprise

Pricing available upon request

Plan includes:

-   Staff Permissions
-   Syndicate Reviews Through Google
-   Task Manager
-   Transformation Log
-   Unlimited Staff Members
-   Wait Lists
-   Website Widget Tools

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

## WellnessLiving Features

-   Popular features found in Scheduling
    
    Alerts/Notifications
    
    Appointment Scheduling
    
    Automated Scheduling
    
    Calendar Sync
    
    Customer Database
    
    Group Scheduling
    
    Mobile Access
    
    Reminders
    
    Self Service Portal
    
    Timesheet Management
    
-   More features of WellnessLiving
    
    Access Controls/Permissions
    
    Accounting
    
    ACH Payment Processing
    
    Activities Booking
    
    Activity Dashboard
    
    Activity Tracking
    
    API
    
    Application Management
    
    Appointment Management
    
    Assessment Management
    
    Attendance Management
    
    Attendance Tracking
    
    Automated Responses
    
    Availability Management
    
    Barcode/Ticket Scanning
    
    Before & After Pictures
    
    Belt Ranking Classification
    
    Billing & Invoicing
    
    Booking Management
    
    Booking Notes
    
    Booth Rental Management
    
    Calendar Management
    
    Calendar/Reminder System
    
    Call Reminders
    
    Capacity Management
    
    Certification Tracking
    
    Claims Management
    
    Class Management
    
    Class Scheduling
    
    Client Database
    
    Client Management
    
    Client Portal
    
    Client Profiles
    
    Collaboration Tools
    
    Commission Management
    
    Committee Management
    
    Communication Management
    
    Confirmations/Reminders
    
    Contact Database
    
    Contact Management
    
    Contract/License Management
    
    Costume Management
    
    Credit Card Management
    
    Credit Card Processing
    
    CRM
    
    Customer Accounts
    
    Customer History
    
    Customer Mobile App
    
    Customer Support
    
    Customer Surveys
    
    Customizable Branding
    
    Customizable Fields
    
    Customizable Forms
    
    Customizable Reports
    
    Customizable Templates
    
    Data Import/Export
    
    Debit/Credit Card Processing
    
    Discount Management
    
    Document Management
    
    Drag & Drop
    
    Dues Management
    
    eCommerce Management
    
    Electronic Payments
    
    Email Management
    
    Email Marketing
    
    Email Reminders
    
    Email Templates
    
    Employee Management
    
    Employee Scheduling
    
    Enrollments/Onboarding
    
    Event Calendar
    
    Event Management
    
    Event Scheduling
    
    Exercise Library
    
    Facility Scheduling
    
    Faculty/Staff Management
    
    Financial Management
    
    Fitness Assessments
    
    For Barbershops
    
    For Dance Studios
    
    For Gyms
    
    For Martial Arts
    
    For Medical Spas
    
    For Physical Therapy
    
    For Salons and Spas
    
    For Yoga/Pilates Studios
    
    Gift Card Management
    
    Group Reservations
    
    HIPAA Compliant
    
    Hybrid Trainer
    
    In-Person Payments
    
    In-person Trainer
    
    Instructor Management
    
    Inventory Management
    
    Inventory Tracking
    
    Lead Generation
    
    Loyalty Program
    
    Marketing Automation
    
    Marketing Management
    
    Member Accounts
    
    Member Communication
    
    Member Database
    
    Member Directory
    
    Member Portal
    
    Membership Management
    
    Membership Renewals
    
    Member Types
    
    Mobile Alerts
    
    Mobile App
    
    Mobile Booking
    
    Multi-Location
    
    Multiple User Accounts
    
    Online Booking
    
    Online Payments
    
    Online Registration
    
    Online Store
    
    Online Trainer
    
    Order Management
    
    Parent/Student Portal
    
    Patient Portal
    
    Payment Processing
    
    Payment Reminders
    
    Payroll & Commissions
    
    Payroll Management
    
    Performance Metrics
    
    Point of Sale (POS)
    
    Practice Log
    
    Practice Management
    
    Progress Notes
    
    Progress Tracking
    
    Promotions Management
    
    Purchase Order Management
    
    Purchasing & Receiving
    
    Push Notifications
    
    Rate Management
    
    Ratings/Reviews
    
    Real-Time Data
    
    Real-Time Notifications
    
    Real-Time Reporting
    
    Real-time Scheduling
    
    Real-Time Updates
    
    Recurring Appointments
    
    Recurring/Subscription Billing
    
    Referral Tracking
    
    Registration Management
    
    Repertoire Management
    
    Reporting/Analytics
    
    Reporting & Statistics
    
    Reputation Management
    
    Rescheduling
    
    Resource Scheduling
    
    Rewards Program
    
    Room Booking
    
    Sales Reports
    
    Scheduling
    
    Secure Login
    
    Self Check-In/Check-Out
    
    SMS Marketing
    
    SMS Messaging
    
    SMS Reminders
    
    SOAP notes
    
    Social Media Integration
    
    Staff Management
    
    Student Management
    
    Surveys & Feedback
    
    Task Management
    
    Task Scheduling
    
    Team Management
    
    Template Management
    
    Third-Party Integrations
    
    Time & Expense Tracking
    
    Training Management
    
    Transaction History
    
    Treatment Packages
    
    Two-Way Communication
    
    Vendor Management
    
    Visitor Management
    
    Wait List Management
    
    Website Integration
    
    Website Management
    

## WellnessLiving Integrations

Mailchimp

Integration rated 4.6 from 34 reviews

Zoom Workplace

Integration rated 4.7 from 24 reviews

Google Calendar

Integration rated 4.4 from 13 reviews

Constant Contact

Integration rated 3.4 from 10 reviews

QuickBooks Online

Integration rated undefined from -1 review

WordPress

Integration rated undefined from -1 review

See all 11 integrations

## WellnessLiving User Reviews

Overall Rating

4.4

Ratings Breakdown

5

71%

4

14%

3

4%

2

4%

1

8%

Secondary Ratings

Ease of Use

4.3

Value for money

4.2

Customer support

4.3

Functionality

4.3

Gareth N.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2026

Wellness Living is the best!

5

Amazing! Couldn't ask for a better software partner! The software has all the needed functions and more.

Ratings Breakdown

5

Ease of use

4

Value for money

5

Customer support

5

Functionality

Pros:

I love their incredible customer service & multiple software functions that allow me to run my yoga & fitness studio.

Cons:

nothing. Even when there is a issue or not a function that we need, that are always on it. The correct issue, offer incredible support and build new functions around what businesses need.

Reasons for choosing WellnessLiving

It fit our requirements better than the other options

Vendor Response

Hi Gareth, Thank you so much for the wonderful review! We are thrilled to hear that WellnessLiving has been a great fit for running your yoga and fitness studio. It is especially great to know that our customer service and the wide range of features are helping support your day to day operations. We truly appreciate your recognition of our team’s efforts to address issues quickly and continuously improve the platform based on the needs of businesses like yours. Feedback like yours motivates us to keep building tools that help studios grow and operate smoothly. Best regards, Benjamin K.

Replied March 2026

Read More

PN

Phil N.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2026

\[sensitive content hidden\] the Customer Success Manager is great

4

Overall, my experience has been a mix. On the positive side, my Customer Success Manager, \[sensitive content hidden\], was personally helpful and genuinely advocated for me when it came to resolving billing and consolidated billing issues. I appreciated that level of support. However, I've been frustrated by hidden fees that were added over time, especially annual fees that weren't clearly disclosed upfront. I also don't appreciate that new add-ons get added to my account automatically, expecting me to opt out of something I never asked for in the first place. That part of the experience has left a bad taste. So while the support team can be great, the company's approach to fees and automatic add-ons needs improvement.

Ratings Breakdown

4

Ease of use

3

Value for money

4

Customer support

3

Functionality

Pros:

What I liked most about WellnessLiving is the level of personalized support I received from my Customer Success Manager, \[sensitive content hidden\]. He genuinely listened to my concerns and worked hard with the merchant team behind the scenes to make things right. On top of that, consolidated billing was activated on my account as requested, which has simplified my monthly accounting significantly. It's rare to find a platform where the support team actually advocates for you rather than just giving generic answers.

Cons:

What I liked least about WellnessLiving was not appreciating the hidden fees that were added on over time, especially the annual fees. Also, new add-ons should not be added on and expect us to take them off when we never asked for them to begin with.

Reasons for choosing WellnessLiving

I didnt know any of time until lately, I may consider switching if fees are rising and hiddens fees not being told

Reasons for switching to WellnessLiving

was not up to date with many features i needed

Vendor Response

Hi Phil, Thank you for taking the time to share your honest feedback. We appreciate both your recognition of the support you received and your candid comments regarding your concerns. We're delighted to hear that your Customer Success Manager was able to advocate on your behalf and assist with resolving your billing concerns, including the activation of consolidated billing to simplify your accounting processes. Providing personalized support and helping our clients succeed is something we take great pride in. We also appreciate your feedback regarding fees and automatic add-ons. Transparency is important to us, and feedback like yours helps us evaluate how we communicate product updates, pricing changes, and new features to our clients. Thank you again for your partnership and for providing balanced feedback that helps us continue to improve. Best regards, Benjamin K.

Replied June 2026

Read More

Laura A.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2026

I am glad I made the switch!

5

Previously 4

I am definitely satisfied with the overall functioning. I think it is user-friendly, and when I have questions, the A. I bot always offers me the right answer.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

I like the weekly training virtual sessions so I can use the software to its full potential. I like being able to have multiple schedule widgets, and I appreciate the patience from the staff.

Cons:

There is not much to dislike; however, I do wish the User Apps had fewer glitches. That has been recurrent but not terrible.

Reasons for switching to WellnessLiving

Initially, pricing, but now I am glad I did so, because I like Wellnessliving features way better

Read More

Sally G.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2026

DO NOT SIGN A CONTRACT, you'll be sorry with NO assistance when you need it.

1

Disappointing and frustrating. I was overpromised on features that are unorganized and don't function. \*Tech support comes literally 3 days after my call, text, and email requests for immediate help. I have lost members and clients during this time. \*They told me so many things would transfer from my existing software to WL, but hardly any of it did - now I'm constantly using a spreadsheet for member credits, client credits, and gift certificates. \*Software seems in its infancy, lots of idiotic things (I couldn't call tech support from my personal phone as it wasn't listed as a staff phone - who wants to tie up a business line for a half hour at a time to end up getting dropped and never called back- and who is calling tech support that doesn't need tech support anyway)(calendar frequently has days and days of the week wrong - others say the app is ALWAYS like that, but I've seen it correct frequently)(A client can only pay for another client's services with credits they have IF a relationship between the clients was created BEFORE the appointments were booked - they obviously never worked at a spa before deciding to set up their software like that) \*I can't use membership features like promised \*The app for scheduling CONSISTENTLY shows the wrong day and day of the week (for example, the 19th will have a dot showing it is today, Wednesday - when today is in fact, a Tuesday the 19th) The calendar on the actual cloud software frequently does this as well. How can their main calendar be wrong all the time? This causes a lot of trouble for our receptionists.

Ratings Breakdown

3

Ease of use

1

Value for money

1

Customer support

2

Functionality

Pros:

The option for add-on services at the point of booking, Text confirmations (which is an add-on marketing feature that costs more than the software), User interface was attractive, and to be honest I liked all the "yes" answers I was getting from their client support SALES TEAM before the tech team set me straight that those things weren't possible.

Cons:

\*\*COMPLETE LACK OF TECH SUPPORT - Minimum 24hr delay in response from a live person. Usually about 3-5 days, sometimes more. They say you are able to call their 800# for immediate help, and it ALWAYS takes over 24hrs. "We have a higher than normal volume..." They have NO client support available. I can't stress this enough. \*Forced to use Paragon payment processing (Nuvei) and any credit card equipment MUST be purchased through WL, and not anywhere else. \*Any assistance from problems with the set up of your software (which was done under THEIR advice) must be handled in a single 30min tech support block usually happening 4 days after their initial response (which took 3-5 days) \*I constantly get ads to upgrade to their Ai bundle, the pop up frequently blocks what I need to see to actually do my job \*You can't contact tech support without saying NO to the Ai at least 6 times. Then it asks if you want a human, you say yes, then it makes you continue to chat with the bot answering questions that were ALL answered in the chat they forced you to have with the chat bot initially. \*The constant funneling me to Ai instead of a person. I get 4 emails pushing me to use their Ai features or add ons for every 1 that is answering a problem I have. \*Not intuitive to people that have used similar industry specific software for years. \*Takes FOREVER to check anyone out, click here, click there, go to store, click item, click add, click check out, click method, click, click, click, Client is annoyed long before the process is finished. \*I have been using WL for over 6months, and every time I talk with tech support, they tell me I can't have the function I'm trying to have because of the way my appointments are set up (They knew exactly what my business was and how it functioned and guided me to set things up the way they are, BUT their software can't handle simple things like a client sharing a monetary or session credit with another client) Clients do like to gift each other session passes/credits they aren't able to use, but WL doesn't allow it. \*Seems like this is more a program for a place that only holds group classes- class booking may work okay, but not individual appointments. STYLISTS, LMTs, Estheticians, Reiki, and other practicioners, STAY AWAY - this may work for yoga or dance classes, but it's not for anyone that does 1:1 time booking. \*Adding photos to your store for products or services is awkward, different things require different dimensions, IDK why a haircut would have a different size for the image than a meditation session; both seem like services. but one is always cropped poorly and one is small, there is no rhyme or reason for how it is set up. \*With all the lack of client support, it is not the decent value for money I though it would be when I unfortunately signed the contract. \*Not sure why, but one of my text alerts just randomly quit coming, they still have not figured this out or fixed it, it's been a month now. \*You can not use WL from a phone, and the app is incredibly limited. You can't expand the screen to show the days calendar without rescheduling any appointment you touch.

Reasons for choosing WellnessLiving

Momence was too aggressive with their sales and I needed to switch to a software that would handle more, so I jumped in and signed on and regret it now.

Reasons for switching to WellnessLiving

Appt confirmation texts, adding more staff to my schedule without additional charges

Vendor Response

Hi Sally, Thank you for taking the time to share your detailed feedback. We’re sorry to hear about the challenges you’ve experienced. A senior member of our Customer Success team will be reaching out to you shortly to better understand your experience and discuss your concerns further. Best regards, Benjamin K.

Replied June 2026

Read More

Melissa S.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2026

Happy and Loyal customer.

5

I am a happy customer and would reccomend them to anyone in need of booking and billing software. I highlight the customer serviec.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

I compared many software companies when I opened up my yoga studio and WellnessLiving by far had the best customer service.

Cons:

I still have a hard time sometimes with freezing memberships and adjusting future billing cycles but whenever I call with my questions they are patient and walk me through the steps.

Reasons for choosing WellnessLiving

I received better customer service from WL and the price is better.

Vendor Response

Hi Melissa, thank you for sharing your experience and for choosing WellnessLiving for your yoga studio. We truly appreciate the time you took to compare platforms and are grateful that our customer service and value stood out to you. We are glad to hear that our team has been patient and supportive when assisting you with freezing memberships and adjusting future billing cycles. These workflows can sometimes feel complex, and your feedback helps us continue improving clarity and ease of use. Our team is always happy to walk through these steps with you and ensure everything is set up correctly for your business. It means a lot to us that you would recommend WellnessLiving to others and highlight our customer service. Supporting studio owners like you is exactly why we do what we do. Best regards, Benjamin K.

Replied February 2026

Read More

Sarah L.

Verified reviewer

Recreational Facilities and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed July 2026

Would Never Recommend.

1

We have had a terrible time throughout onboarding and launching our studio use. WellnessLiving really needs to focus on simplifying their system's interface and significantly improving their support teams. It has a lot of potential, but right now, the complexity combined with poor support makes it incredibly difficult to recommend.

Ratings Breakdown

1

Ease of use

1

Value for money

1

Customer support

1

Functionality

Pros:

I have yet to have a positive experience. After a year of using their software, I am at a complete loss. I used Mindbody for over a decade and thought anything would be better, then I walked into the landmine of Wellness Living.

Cons:

The onboarding and launch process was incredibly frustrating. The system is far too complicated and has a steep learning curve that makes daily studio operations harder than they should be. To make matters worse, the customer support teams across the board are struggling to provide the timely or effective help needed to navigate these complexities.

Reasons for choosing WellnessLiving

A studio we know used it and the sales team promised us collaborative and helpful support teams.

Reasons for switching to WellnessLiving

Client complaints of software and app usage.

Read More

KG

Katie G.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2026

They don't let you cancel - do NOT recommend

1

This is not a company that operates in integrity, and therefore I would not recommend it to anyone. They are stealing money from me after I've tried to cancel.

Ratings Breakdown

2

Ease of use

1

Value for money

1

Customer support

2

Functionality

Pros:

I used the WellnessLiving software for almost two years. While using it, I didn't have any major complaints except missing functionality and complexity.

Cons:

Once I decided to leave WellnessLiving, the cancellation process was a complete nightmare. There is no information about how to cancel listed anywhere. I had to get on a call and ask what the process was. I had to ask the rep multiple times because they kept dodging the question and trying to sell me on staying. I finally found out that you need to give written notice at least 30 days prior to your contract expiration or you will automatically renew. I did that and the email was completely ignored. I sent the notice on February 26th and it is now April 21st and they still have not processed the cancellation. I've tried emailing and calling the support number and I get NO response. I'm starting to think the customer success/support team doesn't actually exist. They have kept charging me so now I will need to file fraud claims with my bank to get the money back and stop any future charges from this company.

Reasons for choosing WellnessLiving

MindBody was too expensive and WellnessLiving seemed like it had all of the functionality I needed.

Vendor Response

Hi Katie, We’re truly sorry to hear about your experience. This is not the experience we want for our clients. We take your feedback very seriously, and we would like to ensure this is reviewed as quickly as possible. A senior member of our Customer Success team will be reaching out to you shortly to better understand what happened and to address your concerns directly. Best regards, Benjamin K.

Replied April 2026

Read More

VR

Verified

Reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2026

RUN FROM THIS SOFTWARE

1

Wellness Living was great when it was a new software, but now it is a money-hungry corporation. Right up there with the worst of them. High credit card processing fees, many software issues, horrible support, bad software updates, it gets very messy once you've been with them for years due to not being able to delete or archive anything. After 9 years with them, I cannot wait to be finally done; that is when they stop begging me to stay, and finally terminate this auto-renewal contract that I am stuck paying until the end of the year.

Ratings Breakdown

1

Ease of use

1

Value for money

1

Customer support

1

Functionality

Pros:

The look and feel of the software on the back end. Software was great at first now is awful. DONT GET THIS SOFTWARE.

Cons:

I have been with Wellness Living since 2018. In the beginning, it was great I have now terminated my contract due to a lot of issues and loss of income and clients. You cannot delete or archive anything. They do software updates that will create more work for you and your team without addressing current software issues. The review integration has never worked properly to connect to your marketing pages. The rewards points have never worked properly for redemption. The contract that you sign is on auto-renewal. When you try and cancel it they will make it extremely difficult to terminate. Your actual contract is not what you sign its the terms and use located on their website. When they increase your fees annually, you don't get a notification, and you will not be notified when your contract is up for renewal. They make it extremely difficult to terminate and will refuse to remove your business.

Reasons for switching to WellnessLiving

At the time MindBody was over priced and Wellness Living was a new software for a lesser expense with more features.

Vendor Response

Thank you for sharing your feedback. We are sorry to hear about your experience and understand your frustration. We take every concern with utmost seriousness. Please contact us at support@wellnessliving.com so we can review your account in detail and assist further. Best regards, Benjamin K.

Replied March 2026

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SL

Shane L.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 6 months

Review source

Reviewed April 2026

Happy with Wellness Living

5

It's a bit overwhelming at first but the onboarding is good, and there's good customer support. The AI assistant is solid and appreciated.

Ratings Breakdown

4

Ease of use

4

Value for money

5

Customer support

5

Functionality

Pros:

Wellness Living has a good AI assistant, \[sensitive content hidden\]. During and after completing onboarding, I have leaned heavily on Isaac for new issues, and reminders of things I've been show.

Cons:

Wellness Living is quite extensive and not as intuitive as I might like. I'll get used to it but, for example, it would be nice to be able to duplicate appointments like I am able to in Google Calendar. You can duplicate appointment types, but not calendar appointments.

Reasons for choosing WellnessLiving

Features and pricing, although I'm not totally sure about both as I never used MindBody. I also had a recommendation from a colleague.

Vendor Response

Hi Shane, Thank you for sharing your experience! We’re glad to hear that onboarding went well and that our AI assistant has been helpful in guiding you through new tasks and reminders. It’s great to know that you’re finding value in the support available as you get more familiar with the platform. We also appreciate your honest feedback about the learning curve and appointment duplication. With a feature-rich system, it can feel extensive at first, and suggestions like yours are incredibly helpful as we continue improving usability and workflow efficiency. If you’d ever like help optimizing your setup or exploring ways to streamline your scheduling, our team would be happy to assist. Our 24/7 support team is always here to help and reachable at support@wellnessliving.com! Best regards,

Replied April 2026

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KC

Kristen C.

Verified reviewer

Performing Arts

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Love this software

5

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

My studio has used WellnessLiving since we opened in 2022. I love that it's a software that we can grow into. Customer service gets back to me quickly when I need it, and my students really enjoy our personalized app. It's great to have so many different ways for my students to book classes, rentals, and other services. I've recommended it to two of my other studio \[sensitive content hidden\] friends already!

Cons:

Some of the transactions or reports can be a bit clunky. All the information is available, but sometimes it doesn't feel super intuitive.

Reasons for choosing WellnessLiving

I didn't like the interface of MindBody. JackRabbit lacked the functionality I wanted

Vendor Response

Hi Kristen, Thank you so much for taking the time to share your experience! We’re thrilled to hear that WellnessLiving has supported your studio’s growth since opening in 2022 and that both you and your students are enjoying the personalized app and flexible booking options. It means a lot that you’ve even recommended us to other studio owners, we truly appreciate your trust and confidence in our platform. We also value your feedback regarding transactions and reports. Our team is always working on making features more intuitive and seamless, so your input helps guide future improvements. We’re so glad to have you as part of the WellnessLiving community and look forward to supporting your studio for many more years to come! Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Marylee B.

Replied October 2025

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Showing 1 - 10 of 612 Reviews

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