--- title: "WellnessLiving Software Reviews, Demo & Pricing - 2026" description: "Review of WellnessLiving Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/appointment-scheduling/wellnessliving-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Gym Management Software](https://www.softwareadvice.com/gym-management/) / WellnessLiving Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/appointment-scheduling/wellnessliving-profile/reviews/)[Alternatives](https://www.softwareadvice.com/appointment-scheduling/wellnessliving-profile/alternatives/) # WellnessLiving Review From $69-$349/month 4 plans Wondering if WellnessLiving is right for your organization? Our Gym Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview WellnessLiving 4.4 [(613)](https://www.softwareadvice.com/appointment-scheduling/wellnessliving-profile/reviews/) Pricing Starting at $69.00 flat rate per month ### About WellnessLiving WellnessLiving is a cloud-based business management solution for wellness studios of all sizes. The key features of the solution include online booking, payments, class scheduling and marketing management. WellnessLiving features online booking which allows students to book classes online in available time slots. With automated reminders, users can send email and text reminders to students so that they are aware of the class time. It provides an online store, which enables users to list custom courses on business websites. This functionality allows students to register for courses and make online payments for class fees and merchandise. WellnessLiving offers campaign management capabilities, which enables businesses to send automated email and text campaign messages for targeting customer acquisition and retention. It also offers a mobile application for Android and iOS devices. WellnessLiving offers services on a monthly subscription basis that includes support via email, phone and through online demo videos and knowledge base. Wondering if WellnessLiving is right for your organization? Our Gym Management Software selection experts can help you in 15 minutes or less. ## WellnessLiving User Interface ## Popular WellnessLiving Alternatives Main Product WellnessLiving 4.4 [(614)](https://www.softwareadvice.com/appointment-scheduling/wellnessliving-profile/reviews/) Ratings Breakdown - 4.27Ease of use - 4.22Value for money - 4.31Customer support - 4.27Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Goldie](https://www.softwareadvice.com/salon/goldie-profile/) 4.8 [(1173)](https://www.softwareadvice.com/salon/goldie-profile/reviews/) Ratings Breakdown - 4.81Ease of use - 4.65Value for money - 4.75Customer support - 4.62Functionality Pricing Starting at $19.99 per month Get Price Alternative Product [Vagaro](https://www.softwareadvice.com/medical/vagaro-profile/) 4.7 [(3692)](https://www.softwareadvice.com/medical/vagaro-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.65Value for money - 4.63Customer support - 4.55Functionality Pricing Starting at $23.99 per month Get Price Alternative Product [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/) 4.6 [(1490)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.40Value for money - 4.59Customer support - 4.35Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Acuity Scheduling](https://www.softwareadvice.com/medical/acuity-profile/) 4.8 [(5775)](https://www.softwareadvice.com/medical/acuity-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.65Value for money - 4.65Customer support - 4.65Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [GlossGenius](https://www.softwareadvice.com/scheduling/glossgenius-profile/) 4.8 [(351)](https://www.softwareadvice.com/scheduling/glossgenius-profile/reviews/) Ratings Breakdown - 4.83Ease of use - 4.74Value for money - 4.74Customer support - 4.68Functionality Pricing Starting at $24.00 per month Get Price ## WellnessLiving Pros and Cons We analyzed 613 verified reviews for WellnessLiving to find out what actual users really think. Select to learn more Responsive And Helpful Support Team WellnessLiving offers highly responsive customer support, with a team that is quick to address questions and resolve issues. Users appreciate the friendly, knowledgeable staff and the variety of support options, including phone, chat, and virtual meetings. Ongoing updates and training resources further enhance the support experience. Intuitive And Customizable Interface The platform features a modern, user-friendly interface that is easy to navigate for both staff and clients. Customization options, clear layouts, and attractive design make daily tasks straightforward. Users highlight the intuitive experience and ability to personalize features to fit business needs. Robust Client Management Tools WellnessLiving streamlines client communication and management with built-in messaging, easy scheduling, and accessible client apps. Users value the ability to track client history, manage memberships, and provide consistent support, making it easier to engage and retain clients of all tech levels. Complex And Costly Payment System Users report hidden fees, confusing billing, and unreliable payment processing. Issues include slow deposits, account management difficulties, and extra charges for basic features. Many find the system time-consuming to manage and costly for both businesses and clients. Rising And Unpredictable Costs Many users are frustrated by frequent price increases and extra charges for features. The cost structure can feel unclear, with add-ons and upgrades quickly raising expenses. Some feel the overall value does not match the high and growing price. Limited And Unreliable Email Tools The email automation system is seen as difficult to set up, lacking in customization, and prone to glitches. Users struggle with sending timely emails, managing notifications, and integrating images, leading to frustration and missed communications with clients. ## WellnessLiving Pricing and Plans WellnessLiving has four plans. Starter is $69.00/mo billed monthly. Business is $199.00/mo billed monthly. BusinessPro is $349.00/mo billed monthly. Enterprise is custom-priced. Starter $69.00 flat rate, per month Starter plan includes: - Branded Client Web Portal - Achieve™ Client App - Elevate™ Staff App - Explorer™ Business Listing - Staff Widget - Store Widget - 50 Reports - 2-way Conversational SMS Pay Per SMS - 5 Staff Members Business $199.00 flat rate, per month Business plan includes: - Advanced CRM With Custom Fields - Achieve Client App - Basic - 75 Reports - Review Widget - Lead Capture Widget - Event Widget - Appointment Widget - Schedule Widget BusinessPro $349.00 flat rate, per month BusinessPro plan includes: - Website Widget Tools - Wellnessliving Directory - Wellnessliving Promote - Custom Website - Groupon - Interactive Graphs - Leaderboard - Lead Magnet Drip Campaigns - Mailchimp and Constantcontact Enterprise Custom Quote Available. Enterprise plan includes: - Staff Permissions - Syndicate Reviews Through Google - Task Manager - Transformation Log - Unlimited Staff Members - Wait Lists - Website Widget Tools Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does WellnessLiving pricing compare to alternatives? WellnessLiving's starting price is $69.00/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | WellnessLiving4.4[(613)](https://www.softwareadvice.com/appointment-scheduling/wellnessliving-profile/reviews/) | $69.00 /mo | Not available | Not available | 4.2 | | [Goldie](https://www.softwareadvice.com/salon/goldie-profile/)4.8[(1,173)](https://www.softwareadvice.com/salon/goldie-profile/reviews/) | $19.99 /mo | Not available | Available | 4.6 | | [Vagaro](https://www.softwareadvice.com/medical/vagaro-profile/)4.7[(3,692)](https://www.softwareadvice.com/medical/vagaro-profile/reviews/) | $23.99 /mo | Available | Not available | 4.6 | | [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/)4.6[(1,490)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/) | $39.00 /mo | Available | Not available | 4.4 | | [Acuity Scheduling](https://www.softwareadvice.com/medical/acuity-profile/)4.8[(5,775)](https://www.softwareadvice.com/medical/acuity-profile/reviews/) | $20.00 /mo | Available | Not available | 4.6 | WellnessLiving4.4[(613)](https://www.softwareadvice.com/appointment-scheduling/wellnessliving-profile/reviews/) * * * Starting price $69.00 /mo Free trial Not available Free version Not available Value For Money 4.2 - [Goldie](https://www.softwareadvice.com/salon/goldie-profile/)4.8[(1,173)](https://www.softwareadvice.com/salon/goldie-profile/reviews/) * * * Starting price $19.99 /mo Free trial Not available Free version Available Value For Money 4.6 - [Vagaro](https://www.softwareadvice.com/medical/vagaro-profile/)4.7[(3,692)](https://www.softwareadvice.com/medical/vagaro-profile/reviews/) * * * Starting price $23.99 /mo Free trial Available Free version Not available Value For Money 4.6 - [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/)4.6[(1,490)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/) * * * Starting price $39.00 /mo Free trial Available Free version Not available Value For Money 4.4 - [Acuity Scheduling](https://www.softwareadvice.com/medical/acuity-profile/)4.8[(5,775)](https://www.softwareadvice.com/medical/acuity-profile/reviews/) * * * Starting price $20.00 /mo Free trial Available Free version Not available Value For Money 4.6 ## WellnessLiving Features - Popular features found in Gym Management Billing & Invoicing Class Scheduling For Gyms Membership Management - More features of WellnessLiving Access Controls/Permissions Accounting ACH Payment Processing Activity Dashboard Activity Tracking Alerts/Notifications API Application Management Appointment Management Appointment Scheduling Attendance Management Attendance Tracking Automated Scheduling Availability Management Barcode/Ticket Scanning Belt Ranking Classification Booking Management Booth Rental Management Calendar Management Calendar Sync Capacity Management Class Management Client Database Client Management Client Portal Client Profiles Collaboration Tools Commission Management Committee Management Communication Management Confirmations/Reminders Contact Database Contact Management Contract/License Management Costume Management Credit Card Management Credit Card Processing CRM Customer Accounts Customer Database Customer History Customer Mobile App Customer Surveys Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Data Import/Export Debit/Credit Card Processing Discount Management Document Management Drag & Drop Dues Management Electronic Payments Email Management Email Marketing Email Reminders Email Templates Employee Management Enrollments/Onboarding Event Calendar Event Management Event Scheduling Facility Scheduling Faculty/Staff Management Financial Management For Barbershops For Dance Studios For Martial Arts For Salons and Spas For Yoga/Pilates Studios Gift Card Management Group Scheduling In-Person Payments Instructor Management Inventory Management Inventory Tracking Lead Generation Loyalty Program Marketing Automation Marketing Management Member Communication Member Database Member Directory Member Portal Membership Renewals Member Types Mobile Access Mobile Alerts Mobile App Mobile Booking Multi-Location Multiple User Accounts Online Booking Online Payments Online Registration Online Store Order Management Parent/Student Portal Payment Processing Payroll & Commissions Payroll Management Performance Metrics Point of Sale (POS) Practice Log Practice Management Progress Tracking Promotions Management Purchase Order Management Purchasing & Receiving Push Notifications Ratings/Reviews Real-Time Data Real-Time Reporting Recurring Appointments Recurring/Subscription Billing Referral Tracking Registration Management Reminders Repertoire Management Reporting/Analytics Reporting & Statistics Reputation Management Rescheduling Resource Scheduling Rewards Program Room Booking Scheduling Self Check-In/Check-Out Self Service Portal SMS Marketing SMS Messaging SMS Reminders SOAP notes Social Media Integration Staff Management Student Management Surveys & Feedback Task Management Task Scheduling Team Management Template Management Third-Party Integrations Time & Expense Tracking Training Management Transaction History Vendor Management Visitor Management Wait List Management Website Integration Website Management ## WellnessLiving Integrations Zoom Workplace Integration rated 4.7 from 24 reviews Google Calendar Integration rated 4.4 from 13 reviews Constant Contact Integration rated 3.4 from 10 reviews QuickBooks Online Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review See all 10 integrations ## WellnessLiving User Reviews ## WellnessLiving customer ratings - Overall rating: 4.4/5 - Total reviews: 613 ### Rating distribution - 5 stars: 434 reviews (71%) - 4 stars: 85 reviews (14%) - 3 stars: 22 reviews (4%) - 2 stars: 26 reviews (4%) - 1 star: 46 reviews (8%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.2/5 - Customer support: 4.3/5 - Functionality: 4.3/5 --- ### $3,439 Customer Payment Missing — Over 3 Weeks Without Resolution or Accountability - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Our experience with WellnessLiving has been extremely disappointing, particularly regarding payment processing and customer support. As a business owner, I trusted WellnessLiving to manage our customer transactions accurately and reliably. Unfortunately, we are currently dealing with a serious financial issue involving $3,439 that was withdrawn from a customer's bank account but never deposited into our business account. WellnessLiving marked the transaction as voided, yet the customer's bank statement shows the withdrawal. We have spent more than three weeks communicating with their support team and have provided all requested financial documentation, including statements from both banks. Despite our cooperation and repeated follow-ups, we have received no satisfactory resolution or clear explanation of where the funds went. What makes this particularly concerning is the apparent lack of urgency and ownership. When a business reports thousands of dollars in missing payments, it should not have to spend weeks chasing customer support for answers. This situation has created unnecessary financial concerns, wasted valuable business time, and significantly undermined our confidence in the platform. I would strongly caution other business owners to carefully consider WellnessLiving's payment processing reliability and dispute-resolution support before committing to the platform. We are still waiting for an explanation and resolution regarding the missing $3,439. If WellnessLiving resolves this matter, I will update this review accordingly. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros WellnessLiving offers a variety of features for appointment scheduling, client management, and payment processing in one platform. However, these conveniences are overshadowed by our experience with a serious unresolved payment processing issue and the lack of effective customer support. #### Cons Extremely poor customer support, lack of accountability, and serious concerns about payment processing reliability. A customer paid $3,439 through WellnessLiving. The funds were withdrawn from the customer's bank account, but WellnessLiving's system marked the transaction as voided, and our business never received the money. For more than three weeks, we have been trying to resolve this issue. WellnessLiving requested bank statements from both our customer and our business, which we provided. Despite submitting all requested documentation, the issue remains unresolved. The most frustrating part is the repeated delays, lack of transparency, and inability to provide a clear explanation of what happened to the funds. A payment discrepancy of this magnitude should be treated with urgency, especially when supporting financial documentation has already been provided. This experience has significantly damaged our trust in WellnessLiving. --- ### WellnessLiving Helps My Studio Thrive - Overall rating: 5/5 - Reviewer: Nicole C. - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered It has been a very positive experience using WellnessLiving. I am running my business solo, and the system helps to keep me on track. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros WellnessLiving elps to seamlessly run my business with helpful integrations, automations and mobile booking app. #### Cons I have not had a single negative experience using WellnessLiving- I have no complaints or cons to mention. --- ### Would Never Recommend. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered We have had a terrible time throughout onboarding and launching our studio use. WellnessLiving really needs to focus on simplifying their system's interface and significantly improving their support teams. It has a lot of potential, but right now, the complexity combined with poor support makes it incredibly difficult to recommend. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I have yet to have a positive experience. After a year of using their software, I am at a complete loss. I used Mindbody for over a decade and thought anything would be better, then I walked into the landmine of Wellness Living. #### Cons The onboarding and launch process was incredibly frustrating. The system is far too complicated and has a steep learning curve that makes daily studio operations harder than they should be. To make matters worse, the customer support teams across the board are struggling to provide the timely or effective help needed to navigate these complexities. #### Vendor response Hi Sarah, Thank you for taking the time to share your feedback. We're truly sorry to hear that your onboarding and overall experience with WellnessLiving has not met your expectations. We understand how frustrating it can be when you're trying to launch and grow your studio and the platform feels more complex than anticipated. Your feedback regarding onboarding, usability, and support is important to us. We'd appreciate the opportunity to better understand your experience and work toward a resolution. A senior member of our Onboarding team will be reaching out to you shortly to discuss your concerns and see how we can best assist you. Best regards, Benjamin K. Replied July 2026 --- ### Making things right? - Overall rating: 4/5 - Reviewer: Jeff R. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered While searching for new software, they reached out to me and seem to be working hard to keep my business and make things right. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The company is working hard to earn my business back, and I am changing my score based on that. I will update again if things continue to move in the right direction. #### Cons Since writing this review, the company has given me a lower rate, lowered my merchant fees, and given me a dedicated email I can reach out to if I’m not getting a quick response. #### Vendor response Hi Jeff, Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations. Your feedback is important to us, and we'd appreciate the opportunity to better understand your concerns and review your experience in more detail. A senior member of our Customer Success team will be reaching out to you shortly to discuss your feedback and explore how we can best assist you. Best regards, Benjamin K. Replied June 2026 --- ### [sensitive content hidden] the Customer Success Manager is great - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience has been a mix. On the positive side, my Customer Success Manager, [sensitive content hidden], was personally helpful and genuinely advocated for me when it came to resolving billing and consolidated billing issues. I appreciated that level of support. However, I've been frustrated by hidden fees that were added over time, especially annual fees that weren't clearly disclosed upfront. I also don't appreciate that new add-ons get added to my account automatically, expecting me to opt out of something I never asked for in the first place. That part of the experience has left a bad taste. So while the support team can be great, the company's approach to fees and automatic add-ons needs improvement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros What I liked most about WellnessLiving is the level of personalized support I received from my Customer Success Manager, [sensitive content hidden]. He genuinely listened to my concerns and worked hard with the merchant team behind the scenes to make things right. On top of that, consolidated billing was activated on my account as requested, which has simplified my monthly accounting significantly. It's rare to find a platform where the support team actually advocates for you rather than just giving generic answers. #### Cons What I liked least about WellnessLiving was not appreciating the hidden fees that were added on over time, especially the annual fees. Also, new add-ons should not be added on and expect us to take them off when we never asked for them to begin with. #### Vendor response Hi Phil, Thank you for taking the time to share your honest feedback. We appreciate both your recognition of the support you received and your candid comments regarding your concerns. We're delighted to hear that your Customer Success Manager was able to advocate on your behalf and assist with resolving your billing concerns, including the activation of consolidated billing to simplify your accounting processes. Providing personalized support and helping our clients succeed is something we take great pride in. We also appreciate your feedback regarding fees and automatic add-ons. Transparency is important to us, and feedback like yours helps us evaluate how we communicate product updates, pricing changes, and new features to our clients. Thank you again for your partnership and for providing balanced feedback that helps us continue to improve. Best regards, Benjamin K. Replied June 2026 --- ### Digitalizzare il tutoraggio: Professionalità e automazione. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Primary/ Secondary Education - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Invece di gestire le lezioni private tramite il classico scambio di messaggi su WhatsApp — che frammenta il tempo e crea confusione — il docente configura un portale dove lo studente può vedere esattamente quali slot sono liberi. Ogni lezione prenotata genera automaticamente una notifica (email o SMS) e, se previsto, il materiale didattico di Diritto o il link per la lezione online viene inviato preventivamente. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Il principale beneficio di WellnessLiving per un professionista è la gestione autonoma dell'agenda. Poter offrire agli studenti (o alle loro famiglie) una piattaforma dove visualizzare le disponibilità, prenotare in autonomia le lezioni private ed effettuare pagamenti (o gestire pacchetti di ore) riduce drasticamente il tempo dedicato alla logistica via chat o email. L'integrazione di notifiche automatiche (promemoria per le lezioni) aiuta inoltre a minimizzare le disdette dell'ultimo minuto. #### Cons Lo svantaggio principale è la sproporzione tra lo strumento e le esigenze di un singolo docente. WellnessLiving è una soluzione pensata per strutture aziendali (palestre, centri con più dipendenti/sedi), il che la rende sovrabbondante di funzionalità (come gestione abbonamenti complessi, marketing avanzato o pagamenti ricorrenti di tipo commerciale) che potrebbero risultare superflue o eccessivamente costose per chi si occupa solo di lezioni private, rendendo l'interfaccia meno immediata rispetto a calendari semplificati. #### Vendor response Hi Augusto, we're delighted to hear that WellnessLiving has helped streamline your scheduling process, allowing students to easily view availability, book lessons, manage payments, and receive automated reminders. It's great to know these features have helped reduce administrative work and create a smoother experience for both you and your students We also appreciate your honest feedback regarding the breadth of features available within the platform. WellnessLiving is designed to support businesses of all sizes, from independent instructors to multi-location enterprises, and we understand that some of the more advanced functionality may feel overwhelming or unnecessary depending on your business needs. Feedback like yours is valuable as we continue to improve the user experience and make the platform more intuitive for all users. Thank you for choosing WellnessLiving and for sharing how the platform has helped modernize your lesson management process. Best regards, Benjamin K. Replied June 2026 --- ### DO NOT SIGN A CONTRACT, you'll be sorry with NO assistance when you need it. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Disappointing and frustrating. I was overpromised on features that are unorganized and don't function. *Tech support comes literally 3 days after my call, text, and email requests for immediate help. I have lost members and clients during this time. *They told me so many things would transfer from my existing software to WL, but hardly any of it did - now I'm constantly using a spreadsheet for member credits, client credits, and gift certificates. *Software seems in its infancy, lots of idiotic things (I couldn't call tech support from my personal phone as it wasn't listed as a staff phone - who wants to tie up a business line for a half hour at a time to end up getting dropped and never called back- and who is calling tech support that doesn't need tech support anyway)(calendar frequently has days and days of the week wrong - others say the app is ALWAYS like that, but I've seen it correct frequently)(A client can only pay for another client's services with credits they have IF a relationship between the clients was created BEFORE the appointments were booked - they obviously never worked at a spa before deciding to set up their software like that) *I can't use membership features like promised *The app for scheduling CONSISTENTLY shows the wrong day and day of the week (for example, the 19th will have a dot showing it is today, Wednesday - when today is in fact, a Tuesday the 19th) The calendar on the actual cloud software frequently does this as well. How can their main calendar be wrong all the time? This causes a lot of trouble for our receptionists. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The option for add-on services at the point of booking, Text confirmations (which is an add-on marketing feature that costs more than the software), User interface was attractive, and to be honest I liked all the "yes" answers I was getting from their client support SALES TEAM before the tech team set me straight that those things weren't possible. #### Cons **COMPLETE LACK OF TECH SUPPORT - Minimum 24hr delay in response from a live person. Usually about 3-5 days, sometimes more. They say you are able to call their 800# for immediate help, and it ALWAYS takes over 24hrs. "We have a higher than normal volume..." They have NO client support available. I can't stress this enough. *Forced to use Paragon payment processing (Nuvei) and any credit card equipment MUST be purchased through WL, and not anywhere else. *Any assistance from problems with the set up of your software (which was done under THEIR advice) must be handled in a single 30min tech support block usually happening 4 days after their initial response (which took 3-5 days) *I constantly get ads to upgrade to their Ai bundle, the pop up frequently blocks what I need to see to actually do my job *You can't contact tech support without saying NO to the Ai at least 6 times. Then it asks if you want a human, you say yes, then it makes you continue to chat with the bot answering questions that were ALL answered in the chat they forced you to have with the chat bot initially. *The constant funneling me to Ai instead of a person. I get 4 emails pushing me to use their Ai features or add ons for every 1 that is answering a problem I have. *Not intuitive to people that have used similar industry specific software for years. *Takes FOREVER to check anyone out, click here, click there, go to store, click item, click add, click check out, click method, click, click, click, Client is annoyed long before the process is finished. *I have been using WL for over 6months, and every time I talk with tech support, they tell me I can't have the function I'm trying to have because of the way my appointments are set up (They knew exactly what my business was and how it functioned and guided me to set things up the way they are, BUT their software can't handle simple things like a client sharing a monetary or session credit with another client) Clients do like to gift each other session passes/credits they aren't able to use, but WL doesn't allow it. *Seems like this is more a program for a place that only holds group classes- class booking may work okay, but not individual appointments. STYLISTS, LMTs, Estheticians, Reiki, and other practicioners, STAY AWAY - this may work for yoga or dance classes, but it's not for anyone that does 1:1 time booking. *Adding photos to your store for products or services is awkward, different things require different dimensions, IDK why a haircut would have a different size for the image than a meditation session; both seem like services. but one is always cropped poorly and one is small, there is no rhyme or reason for how it is set up. *With all the lack of client support, it is not the decent value for money I though it would be when I unfortunately signed the contract. *Not sure why, but one of my text alerts just randomly quit coming, they still have not figured this out or fixed it, it's been a month now. *You can not use WL from a phone, and the app is incredibly limited. You can't expand the screen to show the days calendar without rescheduling any appointment you touch. #### Vendor response Hi Sally, Thank you for taking the time to share your detailed feedback. We’re sorry to hear about the challenges you’ve experienced. A senior member of our Customer Success team will be reaching out to you shortly to better understand your experience and discuss your concerns further. Best regards, Benjamin K. Replied June 2026 --- ### They don't let you cancel - do NOT recommend - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered This is not a company that operates in integrity, and therefore I would not recommend it to anyone. They are stealing money from me after I've tried to cancel. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I used the WellnessLiving software for almost two years. While using it, I didn't have any major complaints except missing functionality and complexity. #### Cons Once I decided to leave WellnessLiving, the cancellation process was a complete nightmare. There is no information about how to cancel listed anywhere. I had to get on a call and ask what the process was. I had to ask the rep multiple times because they kept dodging the question and trying to sell me on staying. I finally found out that you need to give written notice at least 30 days prior to your contract expiration or you will automatically renew. I did that and the email was completely ignored. I sent the notice on February 26th and it is now April 21st and they still have not processed the cancellation. I've tried emailing and calling the support number and I get NO response. I'm starting to think the customer success/support team doesn't actually exist. They have kept charging me so now I will need to file fraud claims with my bank to get the money back and stop any future charges from this company. #### Vendor response Hi Katie, We’re truly sorry to hear about your experience. This is not the experience we want for our clients. We take your feedback very seriously, and we would like to ensure this is reviewed as quickly as possible. A senior member of our Customer Success team will be reaching out to you shortly to better understand what happened and to address your concerns directly. Best regards, Benjamin K. Replied April 2026 --- ### Wish I hadn’t Switched to this platform - Overall rating: 3/5 - Reviewer: Christine H. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service was poor in that I was paying for custom app, yet the company never came through with something that worked properly. Customer service was poor. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I switched to WellnessLiving to add an automated marketing email to my customer experience: welcome emails, reminder emails, refresh emails. #### Cons There were promises of a custom app to streamline the scheduling experience for my clients. The app never worked correctly and I felt that I lost business. #### Vendor response Hi Christine, Thank you for sharing your feedback. We’re glad to hear that the automated marketing features like welcome, reminder, and refresh emails brought value to your customer experience. We’re very sorry to hear about your experience with the custom app and the impact it had on your business. That’s certainly not the experience we aim to provide. A senior customer success team member will connect with you shortly to understand your experience in detail and address it effectively. Best regards, Benjamin K. Replied April 2026 --- ### WellnessLiving Love - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I feel I have had a good experience with WellnessLiving. Even with long wait times and difficulty resolving issues, everything is taken care of! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros WellnessLiving has good management tools for memberships, staff, and marketing and interfaces easy to navigate. #### Cons There were long wait times for support or difficulty resolving complex issues. the setup process is time-consuming. #### Vendor response Thank you for sharing your experience! We’re glad to hear that you find the platform easy to navigate and that the management tools for memberships, staff, and marketing are helping support your business. We also appreciate your honest feedback regarding wait times and resolving more complex issues. We understand how important timely and effective support is, and your input helps us continue improving in these areas. It’s great to know that despite these challenges, your overall experience has been positive and that your concerns have been resolved. If you ever need assistance optimizing your setup or navigating more advanced features, our team is always here to help. Best regards, Benjamin K. 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