WellnessLiving

RATING:

4.3

(455)

About WellnessLiving

WellnessLiving is a cloud-based business management solution for wellness studios of all sizes. The key features of the solution include online booking, payments, class scheduling and marketing management. WellnessLiving features online booking which allows students to book classes online in available time slots. With automated reminders, users can send email and text reminders to students so that they are aware of their class time. WellnessLiving features an online store, which enables users to list their courses on business websites. This functionality allows students to register for courses and make online payments for class fees and merchandise. WellnessLiving features campaign management which enables businesses to send automated email and text campaign messages...

WellnessLiving Pricing

Starter: $89.00/mo. Basic: $129.00/mo. Business: $159.00/mo. Enterprise: Contact WellnessLiving for pricing.

Starting price: 

$89.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Keep your business top of mind for your clients by using your custom branded app to help streamline and increase online bookings, promote your business and engage your membership.

WellnessLiving Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for WellnessLiving

1 - 5 of 454 Reviews

Kaysan

2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed December 2023

WellnessLiving Review: Get Started & Don't Look Back.

User Profile

Chris

Verified reviewer

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2018

Migrated from MindBody, not happy with pricing, app, limitations on billing, Ezidebit fees, Support

Streamlined my business and this software are integrated with my website, Facebook, a customised app, just to say the least.

PROS

Graphical interface, simplicity with managing a class, group sessions and appointments. Switching from MindBody was so easy as functionality appears to be similar but in almost every service, much better! They make it simple! Sending SMS or txt messages within Australia is included, well free, as it's bundled in my monthly fee. My team have all picked up how to use the new platform without any formal training! The support is responsive and quick, reporting is fantastic and I am finding new reports even now to help me with managing and running my business. There seems to be a higher level of knowledge within the WellNess Living support teams also, rather than just basic call centre people at MindBody that don't seem to know the product and escalate almost every time you call. I initially thought I would save money by switching to Wellness Living, and I certainly have, but I have also tightened up my cash flow thanks to the enhanced functionality, with my staff more empowered to ensure clients are paid up as well as the app allowing for very easy payment of outstanding balances in just a few clicks. Payment plan functionality is new and fantastic, so I can't forget to bill a client say every week to pay off a past debt or lump sum payment over a period of time. The interface for MindBody is old school and the accounts section gave me a headache, often with clients confused with receipts and invoices. Far prefer the new colourful graphical interface and the simplicity!

CONS

I thought being in Australia would cause concerns with support queries due to my time zone, however, the online knowledge base has been fantastic with short videos to show how to do things and because the support team have been fast, combined with having an easy transition to this new platform, I cant say this has been a real problem. I didn't realise how much I could learn from short video's, and so quickly. The customisable SMS's and emails required a little work to suit my business. I personalised the new client 'Welcome SMS' to include a direct link to a page on my website as well as include a link to an app for the "Gift Receipt" SMS and email, but I guess this would be more setup / configuration concerns that one would go through initially?

Vendor Response

Hey Chris! Thanks for leaving your awesome review. At WellnessLiving, we understand that your success is our success, and that business owners like yourself need your management software to work perfectly for and with your business, no matter where you are in the world. That is why we have put so much energy into creating the right solution with the right features for you, and making sure that everything always works exactly how you need to grow your business in the direction you want. Thanks again for your review and we look forward to helping you streamline your business even more in the coming months!

Replied January 2018

Tembi

E-Learning, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

A Solution for Music Schools

PROS

I like the reports that you can generate to give you the performance of classes, events, and appointments. I also like the easy membership auto-renewal features. The ability to set permission levels for users is another wonderful feature.

CONS

WellnessLiving can be technical when navigating the platform however, they have excellent technical support who will walk you through step by step. Their online knowledge base is full of helpful information and solutions.

Reasons for switching to WellnessLiving

I was searching for a more robust system and something that was more user-friendly.

Vendor Response

Hey Tembi, Thank you for your positive review! We greatly appreciate your trust in WellnessLiving as your new software provider for your music school. We're thrilled to be the perfect all-in-one solution for music schools and are excited to hear how our comprehensive reporting system, membership auto-renewal, and customizable permission levels have been valuable for your business. We understand that while our system may require some time to navigate, we're here to make the learning process as smooth as possible. Our Customer Solutions Team is dedicated to guiding you through every step and ensuring you feel comfortable using our platform. It's fantastic to hear that you're finding our Knowledge Base to be a helpful resource hub. It's packed with hundreds of articles providing detailed instructions to help maximize the use of our software. Also, remember to check out our Community Forum! It's a wonderful place to share your insights, provide feedback, and even request new features or enhancements you'd like to see in our future updates. Here's the link to our Community Forum: https://community.wellnessliving.com/page/home/ If you ever need further assistance or have additional questions, please don't hesitate to reach out to us at support@wellnessliving.com. Thank you again for sharing your positive experience. We're committed to continually improving and providing top-notch service. Warm regards, Stuart D. (Customer Advocate)

Replied November 2023

T

Alternative Medicine, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed February 2024

Find another system! this review is from a user of 8 (long) years with WL

they are not the best software and we have tried to love them tried to give them time to fix the issues (8 years long enough, you think?), but they are slow moving to fix things and fast moving to add upgrades that are untested and don't work when you try to implement them anyway. You have to pay for services you don't use nor plan to ever use and you cannot trust that any part of their system will work on any given day. its hugely unreliable. Sometimes appointments show up as paid and sometimes they don't. Sometimes you can send an email and sometimes you can't. Some days everyone gets their texts and the next day the same students don't. sometimes the classes are deducted from the pass and sometimes they aren't. The worst is when you call support they act like your issue is false and that it's not happening on their end and the system is perfect. oh-but since you are experiencing an issue (they don't believe is happening) here is a time consuming and confusing workaround to use. They will never fix the issue. and if they do, trust me the fix is temporary! it will be messed up on the next update. we hold our breaths (that's actually funny when you teach yoga) when WL says hey- update coming! we are like OH NO, whats going to go wrong this time? and how many hours will we have to use to fix it, workaround it and convince support hi, there is a major issue with the system...again. I am writing this review right now because there was another update last Tuesday and a patch fix today and I needed to send out a timed email at noon today, and the system wouldn't even give me the option to send an email at all today. LOL , my partner was like, well what did you expect? and I was like but the email looked so nice, too bad no one will ever see it. :( and I don't want another business to go through what we have been through. Life is too short to use a software that works only when it feels like working. find something else. But if you like troubleshooting and that makes you happy, then this is your best bet for that - you will be very busy! LOL

PROS

I like that I can take care of class passes, appointments. and sometimes it works, when it works its great, when it doesn't-well, the rest of the story is later.

CONS

emails don't work when you need them, updates are not tested at all and cause huge issue upon release. Sales reports are consistently a few dollars off. depends if are you using 2 different computers, different browsers maybe a phone... we crack up. I always ask my partner can you give me the approximate sales today? Its never accurate, ever. Sales tax report is no longer accurate. it was for a couple of years, but the latest update changed that too. Merging duplicate clients and the ability to keep a current client data base is impossible. Updated clients is the heart of a small business. and our poor little biz heart is totally outdated. 1/3 of our client list is outdated because WL won't update their merging system. you must pray (if you pray) that your future clients have never used WL elsewhere in their past.. that old account will be a forever account even if the client WANTS you to update their info. you can't. you will either have duplicate clients or outdated lists. its your choice which style of confusing client lists you prefer. at least WL gives you a choice there, LOL.

Reasons for switching to WellnessLiving

8 years ago the only yoga studio software that allowed clients to pay online was Wellness living. we had no choice but to switch to them. we have stayed becasue they were affordable. But they are raising they are prices, so we are looking for something else that, well, works and we aren't even asking for that much, We are really just asking for the system to do what is sold to us that it does. WL does not match their sales pitch.

Vendor Response

Dear T, We apologize for the frustrations you've experienced with our platform. We understand the critical importance of reliable email functionality and accurate reporting for businesses like yours. We're actively investigating the issues regarding email delivery, updates causing unexpected problems, and inaccuracies in sales and tax reports. Regarding client data management, we hear the challenges you've faced with merging duplicate clients and maintaining an up-to-date database. We're dedicated to improving our systems in this area. Your remarks about our support experience are concerning and not reflective of the standard of service we aim to provide. We will address this internally to ensure all customers receive the proper assistance needed. Please know that your feedback is being taken seriously, and we are actively working to address the issues you've highlighted. If you have any further concerns or suggestions, please contact us directly. Warm regards, Joanna S

Replied February 2024

john

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Wellness Living sets a new standard in the Customer Relation Management business

As previous stated, please take a look at the Pros

PROS

From pricing to onboarding (data migration) to implementation to support the WL platform is hands down the best system on the market. Any business owner would be a fool not to take a look at their offering. After 5 years, they continue to be the standard by which I gauge any other CRM platforms that try to win my business and network.

CONS

Recently speaking it is becoming difficult to get support on the phone. This is a first in the 5+ years that i have been with WL.

Reason for choosing WellnessLiving

As previous stated, please take a look at the Pros. The other would be platforms did not meet the standard that WL provided.

Vendor Response

Hey John, Thank you so much for taking the time to share your fantastic review! We're thrilled to hear about your extraordinary experience with WellnessLiving and appreciate your kind words about our platform, from pricing and onboarding to your launch date and ongoing support. It's fantastic to know that we continue to set the standard for your business needs in the CRM industry. We apologize for any challenges you've encountered recently in reaching our support team over the phone. Your feedback is crucial, and we're actively working to enhance our response times. To address your concern promptly, we encourage you to call and leave a voicemail. Alternatively, you can send an email to support@wellnessliving.com with a detailed description of your concern. Once again, thank you for your glowing review and for being a valued part of the WellnessLiving community. Warm regards, Tony F. (Customer Advocate)

Replied November 2023