YellowSchedule

RATING:

4.66

(82)

About YellowSchedule

YellowSchedule is a web-based multi-user scheduling software designed to help therapists, physiotherapists, chiropractors, driving instructors, fitness instructors and salons manage appointment bookings. Key features include automated scheduling, calendar sync, appointment reminders, recurring appointments, group scheduling, online payments and room booking management. Teams using YellowSchedule can create and change appointments, schedule recurring appointments and customize default appointment length and time intervals. The application allows new and existing clients to schedule appointments directly from business websites via the booking widget. Additionally, the real-time communication system enables users to take HIPAA-compliant video appointments, send ad-hoc...

YellowSchedule Pricing

Starting price: 

$29.95 per month

Free trial: 

Available

Free version: 

Not Available

YellowSchedule booking card entry
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YellowSchedule Reviews

Overall Rating

4.66

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 82 reviews

Shaunta

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

May 2017

Amazing & Phenomenal

Pros

What I love the most about Yellow Schedule is the fact that this service it is not limited to service based industries. If you work in an industry that requires you to set aside time for an individual; then Yellow Schedule is a must have. Yellow Schedule insures that your time is maximized wisely by allowing you to set up to five reminders for different days delivered via e-mail and or text. Once a person confirms you have a record of confirmation. Another amazing thing about Yellow Schedule is the customer service. If there is an issue or something you don't understand someone will contact you immediately and work with you to fix the problem.

Andrea

Company size: 2-10 employees

Industry: Mental Health Care

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

September 2019

Yellow Schedule

Pros

1. Affordable 2. Great customer service - I've always gotten a very quick resolve and response back 3. Nice app for phone, nice to be able to text from it as well 4. Taking payments is great 5. Reminders work - patients love it 6. Awesome integration with website

Cons

1. Mostly aesthetic - could look a bit nicer, less clunky 2. Sometimes the dates on the phone app do not line up with a client's actual last appointment 3. On the phone app, you can only see your personal schedule, you cannot see another employees (needed as a boss) 4. When someone cancels, it still sends out a reminder to them about the appointment, so they will press cancel again. Once they cancel, I think they should not get any more reminders. It can be confusing. 5. Wish you also accepted other payment methods beyond Stripe - sometimes it just doesn't accept certain cards, so I have to use a separate paypal account. 6. HSA cards and some random credit cards don't seem to be accepted

Reasons for switching to YellowSchedule

Price and customer care.

Dr. Michelle

Time used: Free Trial

Review Source: Capterra 

EASE OF USE

3

CUSTOMER SUPPORT

3

February 2016

It Makes being Organized so Much Easier!

I like the ease of scheduling my clients appointments. I just have to tap the date and time I want and click on my clients name and their appointment is scheduled. The reminders are very helpful also! My clients are reminded automatically about their appointments and I do not have to worry about calling them. The YellowSchedule has made my life more organized and efficient!

Adam

Company size: 11-50 employees

Industry: Mental Health Care

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

August 2019

Priced high

It worked for our organization but when it came time to cut costs, YellowSchedule was almost immediately eliminated.

Pros

What I liked most about the software was the feature which allows back and forth communication with clients through the software. I could essentially text with my clients without having to provide my phone number. Furthermore, they could reply directly to the text reminders to confirm or cancel their appointments. This was helpful in many cases when clients forgot or double booked themselves and had to cancel.

Cons

The price point was too high. Also the app was not user friendly. I found comparable software for a fraction of the price. I will admit however that I have not found comparable software for the price I want which also has the features I named above.

Response from YellowSchedule

Hi Adam, Thanks for your feedback. We're sorry to hear that you felt the price point was too high, however it's worth bearing in mind that our pricing includes SMS reminders which can really add up if you're paying for them separately. We've recently added HIPAA Compliant Staff Chat, a Waiting List, Patient Intake Forms and Treatment Notes. So we believe we pack a punch for a very reasonable cost. If you're still missing the features you mentioned feel free to come back and discuss with us. Kind regards,

Replied August 2019

Lori

Company size: 2-10 employees

Industry: Medical Practice

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

September 2019

User-friendly

Pretty much seamless appointment scheduling, reminders and now EMR. Occasionally have issues and the time change with customer support results in us having to wait a day or two for a response but other than that has been great.

Pros

Automated appointment scheduling. Very happy with the new implementation of simple SOAP EMR. This enables me to keep notes as close to what I was doing before without having to try to fit notes into pre-fabricated boxes.

Cons

Need automated wait list option.Have needed support to sort out how to download patient contact information.

Reasons for choosing YellowSchedule

Simplicity and cost

Reasons for switching to YellowSchedule

Cost, simplicity, Less work for the patient (one click)

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