Pretty much seamless appointment scheduling, reminders and now EMR. Occasionally have issues and the time change with customer support results in us having to wait a day or two for a response but other than that has been great.

Automated appointment scheduling. Very happy with the new implementation of simple SOAP EMR. This enables me to keep notes as close to what I was doing before without having to try to fit notes into pre-fabricated boxes.

Need automated wait list option.Have needed support to sort out how to download patient contact information.

1. Affordable 2. Great customer service - I've always gotten a very quick resolve and response back 3. Nice app for phone, nice to be able to text from it as well 4. Taking payments is great 5. Reminders work - patients love it 6. Awesome integration with website

1. Mostly aesthetic - could look a bit nicer, less clunky 2. Sometimes the dates on the phone app do not line up with a client's actual last appointment 3. On the phone app, you can only see your personal schedule, you cannot see another employees (needed as a boss) 4. When someone cancels, it still sends out a reminder to them about the appointment, so they will press cancel again. Once they cancel, I think they should not get any more reminders. It can be confusing. 5. Wish you also accepted other payment methods beyond Stripe - sometimes it just doesn't accept certain cards, so I have to use a separate paypal account. 6. HSA cards and some random credit cards don't seem to be accepted

I like the ease of scheduling my clients appointments. I just have to tap the date and time I want and click on my clients name and their appointment is scheduled. The reminders are very helpful also! My clients are reminded automatically about their appointments and I do not have to worry about calling them. The YellowSchedule has made my life more organized and efficient!

It worked for our organization but when it came time to cut costs, YellowSchedule was almost immediately eliminated.

What I liked most about the software was the feature which allows back and forth communication with clients through the software. I could essentially text with my clients without having to provide my phone number. Furthermore, they could reply directly to the text reminders to confirm or cancel their appointments. This was helpful in many cases when clients forgot or double booked themselves and had to cancel.

The price point was too high. Also the app was not user friendly. I found comparable software for a fraction of the price. I will admit however that I have not found comparable software for the price I want which also has the features I named above.

I was an early adopter of YellowSchedule and have been using it for over 3 years now. I honestly could not live without it. I am a driving instructor, on the road all day so unable to deal with phone queries and I operate as a one man band. The online booking facility is FABULOUS for me and my pupils as it allows them to check my availability and book lessons without having to wait for the end of the day for me to be able to call them back. It also means I don't have to spend my evenings playing catch-up with loads of phone messages about lesson bookings! The SMS reminders before a lesson are a real god send - teenagers are not the best at remembering lessons booked a week or so in advance and often make other plans, forgetting they have a lesson booked!! The SMS reminder either gives them time to re-arrange their other plans or to let me know they cannot make it, giving me time to sell their slot to someone else. Before YellowSchedule I had a real problem with "no shows" where I would drive to pick a pupil up and find they were not there as they had forgotten their lesson - a real cost to me in terms of fuel and time to get there plus lost income from the lesson which I could have sold to someone else IF I knew they weren't going to attend. Since YellowSchedule my No Shows have reduced to virtually ZERO (I've had one in 3 years - they confirmed their appointment 24 hours before, but still forgot!) At least I was able to charge them for the lesson as I had their confirmation that they would be attending! The team behind YellowSchedule are very friendly and approachable and very quick to respond to any issues or queries I have ever had. I cannot recommend YellowSchedule highly enough!