Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
5.0 / 5
Functionality
4.5 / 5
Pros
"It's easy to use for my clients and staff in our Clinic. The best option that i like the most is that reminds our clients appointment automatically. "
"I loved the customer service and access to the tech support. I loved that is was an all in one and I could go paperless with this new scheduler. "
"The ease of use and clarity provided through various options for example colour coding of services."
Cons
"Some clients had difficulty at first because we changed systems and this one presented differently although in the end much better."
"The inability at this point to search clients by dependants is somewhat frustrating to work around but they are working on this we have been told."
"I don't like that it gets buggy with other browsers and its mobile interface is slower. My clients had trouble booking and navigating their appointments. "
Yocale Reviews
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December 2019
Lisa from Moonshadow Medical Massage
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2019
Yocal is a Good company
Yocale is an all-in-one scheduling system, and for trying to include every bell and whistle, they do a pretty good job. I can't say enough about the development team. You will be working with professionals who are kind, knowledgeable, competent and accessible. They work hard to resolve any issue that arises. The entire app has continuously been improved since I started with them. The scheduler does work best with Chrome, which sometimes presents problems with other browsers, and mobile interfaces. If you have more than one location you really can't beat the bang for your buck that Yocale provides. I give it 4.5 stars and suggest that the main way it could be improved is to pair down some of the features and allow companies to choose what they want a la carte. This might make it more manageable and stream lined for smaller companies.
Pros
I loved the customer service and access to the tech support. I loved that is was an all in one and I could go paperless with this new scheduler.
Cons
I don't like that it gets buggy with other browsers and its mobile interface is slower. My clients had trouble booking and navigating their appointments.
Reasons for Switching to Yocale
More bang for my buck- plus you offered online soap notes... a very desirable feature.
April 2017
Loreen from beauty by PREEN
Company Size: 1 employee
Industry: Cosmetics
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2017
Great Experience!
Yocale is the first online booking system I have used and it has been a great experience -- from set up to now having used the system for almost a year. There have been some minor hiccups along the way, but the team was always dedicated to looking into the problem or a fix was already in the works. I have referred a few people to use Yocale and I will continue to do so!
Pros
That is Canadian based! So many of the leading competitors are from the US. The tech support has been great and I also find the system easy to use. New updates are always being released for more features which has been very useful as well.
Cons
There were some hiccups with client reminders (my clients have become reliant on these reminders) which resulted in some confusion. Some features that would be great for my business are still being developed -- this is really the only reason I would look elsewhere.
January 2019
Kevin from Emerald Advisor Group
Company Size: 2-10 employees
Industry: Financial Services
Time Used: Less than 6 months
Review Source
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
January 2019
poor service
Be very careful before you choose them as you may be stuck with them for a very long time
Pros
price is good, that is all. there are no other qualities that are good.. nice website and easy to setup
Cons
no support at all. i tested them as a vendor for Google Places and cannot turn them off. Google tells me to contact Yocal saying that Yocal must remove me. Everytime I email Yocal, they say i am removed but I am not.
May 2017
Susan from Edgemont Massage Therapy
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2017
This company goes the distance in customer service. Any issues we ever had were dealt with quickly.
Additional features as well as better service.
Pros
The people behind the product work so hard to meet our requests and deal with any issues that come up. They are prompt in responding to our clients' needs which is fantastic.
Cons
Some clients had difficulty at first because we changed systems and this one presented differently although in the end much better.
July 2016
Sherry from Medic Laser
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2016
Medic laser
Congratulations !!!! I'm so happy with my Yocale program' You and all Yocale team working hard to satisfy and support your clients. this is an incredible program that makes my job easier. I as a Yocale client am happy with the service you provide. I believe Yocale deserve this award and wish you more success. Congratulations to all Yocale team :)
Pros
It's easy to use for my clients and staff in our Clinic. The best option that i like the most is that reminds our clients appointment automatically.
July 2017
Dayna from Noah's Barque
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2017
overall great to use and friendly people super willing to customize our interface
Pros
The ease of use and clarity provided through various options for example colour coding of services.
Cons
The inability at this point to search clients by dependants is somewhat frustrating to work around but they are working on this we have been told.
December 2015
Holli from Holli Husband RMT
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
December 2015
I love it!
I switched to Yocale last year because of it's online marketing as well as the ease of it's features (and it's Canadian) I love Yocale, My clients love the system and express how happy they are about how easy it is to use... often. It's simple and straight forward, for them and I, which is great, I don't have to spend hours on the phone any more booking people in or explaining the system, Yocale has a help number for clients to call if help is needed. Personally, the customer service has gone above and beyond to be in touch, when I have had a question.
April 2017
Sima from Sima Mazarei Notary Public
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2017
THANK YOU YOCALE
Yocale is the BEST! I love Yocale, my clients can book an appointment 24/7 and get notifications anytime an appointment is booked, cancelled or changed. I have a list of all my clients with their contact information and history of all their appointments and cancellations. the list goes on and on. last but not least their customer service is above and beyond helpful THANK YOU YOCALE
June 2019
Chara from Chara Marie
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2019
Heck yes
Advertising and booking being completed while I work. Dream come true.
Pros
So easy to use. Saves time. Great support team.
Cons
Takes a little time to set up, but so does everything else that works well.
August 2015
Yeganeh from Multi care health clinic
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
August 2015
Very powerful yet easy to use all in one online booking and marketing
Yocale is a very easy to use but powerful cloud based software. What makes it standout are the business management features such as invoicing, client relationship management, notes/charts, reporting, marketing etc. customer service has been great. Price point is very competitive.
April 2017
Alan from Alan Schmalzbauer RMT
Company Size: 1 employee
Industry: Medical Practice
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
April 2017
Great software at an even greater price point
I have enjoyed using this software for the past year. Price is just right and has most of the features I was used to from Mindbody. Overall very pleased
May 2018
JOEL from VIEWPOINT OPTICAL
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Functionality
5.0
May 2018
SO VERY SLOW TO LOAD
Pros
OPTIONS TO SCHEDULE. PRETTY COLORS. REASONBLY GOOD TECH SUPPORT. THEY RESPOND TO QUESTIONS IN A REASONABLE TIME
Cons
IT IS PAINFULLY SLOW TO LOAD AND TO SHOW YOU THE CALENDAR. You can wait and wait as the wheel turns...
April 2017
Kira from Kira Lynne, Life Coach and Counsellor
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2017
Yocale Review
Aside from a few glitches, and a slow loading speed at times, I've been very happy with this software, particularly the customer service. My questions are always answered quickly, and Yocale works hard to find answers and resolutions in a timely manner. Thank you!
December 2015
Iman from Tootoonchi Chiropractic Inc.
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
December 2015
Great Online Booking Software for Chiropractic Offices
Great scheduling software that makes online booking easy for chiropractic patients and reduces No Shows significantly!! Patients are able to Book, re-Schedule, Cancel appointments during after hours making office schedule always up-to-date!!
September 2016
Nima from Rayonnant Imaging
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2016
It is time and cost saver!
A very successful and hard working team came up with this brilliant solution. Thanks you and wish you success.
November 2015
Sam from Global Physio Centre
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
November 2015
One of the best!
This is a full feature and sophisticated online booking software yet easy to use. Great for a serious jobs!
December 2015
Ali from Tootoonchi Chiropractic Inc
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
December 2015
Easy, fast, convenient scheduling
This software has made it easier, faster, and more convenient scheduling for our patients and staff!