YouCanBook.me

RATING:

4.6

(328)

About YouCanBook.me

YouCanBook.me is a web-based scheduling software designed to help businesses manage customer bookings from a single calendar. Key features include appointment reminders, group scheduling, customizable branding, automated scheduling, online payments, automatic time zone detection and mobile access. Teams using YouCanBook.me can set up weekly schedules or customize them according to requirements and add padding between multiple appointments. The application allows enterprises to send branded and customizable email and SMS reminders, include information entered by customers in the bookings and send automated follow-up emails to clients. Additionally, managers can view the availability of team members and accept or reject bookings proposed by customers. YouCanBo...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

YouCanBook.me Pricing

The cost is $12 per calendar monthly, $10.80 per calendar/month when billed yearly, $9.60 per calendar / month when billed in 2 years

Starting price: 

$12.00 per month

Free trial: 

Available

Free version: 

Available

Delight customers with the best booking experience
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YouCanBook.me Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for YouCanBook.me

1 - 5 of 327 Reviews

User Profile

Sara

Verified reviewer

Higher Education, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Absolutely a Life Saver!

10/10 would recommend this. The benefits: you can utilize the free version for student bookings and still have a variety of features to choose from to customize their experience during bookings; you can control your calendar or sync it up to your work calendar so your available times already populate. It works so, so well with Google Calendar. We have had hundreds upon hundreds of bookings over the years in advising per advisor and we have never run into any issues or outages. I cannot speak enough about how knowledgeable their customer service staff are, either, they are just absolute gems.

PROS

Don't even read this review- just test this out, it's AMAZING! I cannot speak highly enough about this product. I am part of the team which selected this as our booking tool to use, and we have utilized both the free and paid products. I need to say this up front: this company has hands down the BEST customer service team. I have never in my life experienced such great customer service from a booking site. The speed of replies in amazing- service is awesome. Our team utilizes this for students to book appointments with their academic advisors for academic plans, form signing, general inquiries, etc,. The ability to customise your booking features in insane to me. You can select available times, dates, booking length of time, and customize what your customer base sees when they search through your available dates calendar area for times, and once they book there are a variety of options to choose from. We have data that we do need for tracking as far as student ID numbers, appointment type, etc, and YouCanBook me lets us track that with ease, when previously we would have to go through digital calendars and HAND COUNT and track this data. This has saved us so much time and is such a wonderful and easy tool for our students to use too. One of the best features we have gotten feedback on is the appointment reminder via e-mail or text message. For students who use technology daily this is something they appreciate as it's a quick notification for them during their busy days.

CONS

Nothing, the paid and free versions each have so many cool things to use! You can also request to test out feature of the paid version. Like I stated before, their customer service team is just so fantastic so anything you might run into they can assist with. Truly, this is a wonderful program that I will be using for years to come, it's just so easy to use and so great for bookings.

Rob

Verified reviewer

Music, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed February 2021

Good UX and Functionality from a Gradually Improving Company

Overall, it's a product that I am happy with. My clients are also happy with it. It was simple to start and I'm willing to chalk up my sole hiccup in that area to a growing company with a new product. Support has been great, and I would like to see the improvements continue. It's a great UI with a nice dashboard and admin experience, but in the future I'd appreciate a focus on hiding some of the "back end" style features in the booking customization section.

PROS

The simplicity and elegance of administering it is my favorite part about the software. Setting up a form was a breeze, and managing the calendar and appointment system was very self-explanatory. No articles needed. Linking it to my other calendars was comparable to competing products. It also seems to offer a good user experience for my clients, from what they have told me. Regarding the company, customer support is very responsive, helpful, and they appear to be improving the software over time. I also appreciate that they have a robust free trial as it gave me a good understanding of what the product offered and to make sure I enjoyed the company's approach to improvement and support.

CONS

Features wise, I feel like the booking process and customization of it could be a little more flexible. It was easy to set up, sure, but we are in an interesting time where customers and leads might be coming from all sorts of different places with lots of different contact preferences and I'd love to see it reflect that more. Also, it may sound minor, but the fields are given abbreviations in {BRACKETS} and such, whereas a product like Typeform just obscures that more "back end" style stuff. I didn't feel like this choice was particularly helpful in this case. Lastly, once everything is running it's great, but when I initially set up my calendars there were a few things that would show up wrong or get de-synchronized (edits on my dashboard don't show properly on the calendar). Support was very quick to help fix this and get it working again, but I thought I'd mention it as the possible caveat to the rest of the onboarding process being so easy.

Reason for choosing YouCanBook.me

I felt like YouCanBook.me offered a better free trial than Calendly at the time, one which would let me explore the product to a greater extent in case I ever need to go to a premium/team model and work it into a group setting.

Kimberly

Staffing and Recruiting, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed February 2019

Not great for people who have limited availability

PROS

It's easy to sync availability with a calendar, such as google calendars. You can customize the booking fields to help understand your client before the meeting itself.

CONS

Booking times are not very customizable. You're limited to specific time blocks with similarly spaced padding (if you have 30 minute booking windows, if you want padding between meetings you also have to have those be 30 minutes). With this tool, you end up either overbooking or underbooking and its hard to strike a balance.

Vendor Response

Thanks for leaving a review! Booking times do depend on the slot lengths you have set up on your booking page. The customization on this is explained here - many of our users choose the "flexible" option: https://support.youcanbook.me/article/386-setting-your-booking-duration

Replied September 2019

Tim

Marketing and Advertising, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed November 2019

Great for most uses

It's been positive overall. We're still using it, although a few times we've looked for alternatives that could serve us better, but so far we haven't really found one.

PROS

There's a lot of features that are more than sufficient for most people. We especially like the automated follow-ups and all the integrations with Zapier.

CONS

We have a team of people who are booked for consultations through YouCanBook.me. It works ok for our purposes, but we're regularly bumping into limitations for teams. We also wish we could use time-sensitive coupons for discounts on our consulting sessions with the service.

Reasons for switching to YouCanBook.me

Setster felt like an inactive project. Years went by without any updates or improvements and it became less user friendly as people's expectations for good design grew online.

Josue

Human Resources, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

I can't live without it

I honestly can't think of my workflow without it.

PROS

It's easy to use and effective, as an administrator, the set-up is a breeze, and for the users, it's really easy to get a hold of the service, there are a ton of features you can customize, from the fields your client has to fill, to the custom email/text notifications you can get.

CONS

The UI can get some upgrades, and it would be nice to have more stock themes options.

Reasons for switching to YouCanBook.me

I just feel more in control using Youcanbook.me