--- title: "Bonsai Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Bonsai. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Bonsai is a good fit for you!" source_url: "https://www.softwareadvice.com/architecture/bonsai-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Time Tracking Software](https://www.softwareadvice.com/project-management/time-tracking-comparison/) / [Bonsai](https://www.softwareadvice.com/architecture/bonsai-profile/) / Bonsai Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/architecture/bonsai-profile/) Reviews [Alternatives](https://www.softwareadvice.com/architecture/bonsai-profile/alternatives/) # Bonsai User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 95 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 73 reviews (77%) - 4 stars: 15 reviews (16%) - 3 stars: 2 reviews (2%) - 2 stars: 2 reviews (2%) - 1 star: 3 reviews (3%) ### Most mentioned pros - I like the ability to attach a pdf to the invoice (like bank wire information if the client prefers to pay with that over a credit card payment). - Bonsai has everything you need to run a freelancer or small business operation all in the same UI, without having to add apps or move into different interfaces. - Bonsai has everything that we are looking for with our company, Invoicing, security and the electronic signatures which we are very excited for. ### Most mentioned cons - Bookkeping automatically logs processing fees as expenses and can track other manually inputted expenses but cannot track multiple bank accounts / check writing, payroll, etc. - It also doesn't seem to have features suitable to handle businesses with high volume of anything (no way to track/run reports) Although there are options to add "team" members for a monthly fee, Bonsai doesn't really recognize that a business owner might need to set user permissions or have employees involved in some but not every aspect of a business. - Horrible experience, they have their system setup to auto charge you after the trial expires and don't send any sort of email notifications to let you know you're trial is being paid. ## Bonsai customer reviews Showing reviews 1-25 of 95 (page 1). ### Bonsai Is The Best All-Around Product For Managing a Freelancer / Small Business - Overall rating: 5/5 - Reviewer: David C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been using Bonsai for over five years now and over that time have taken a look at the competition to see if maybe they're better or cheaper. Spoiler alert: they're not! Bonsai has everything you need to run a freelancer or small business operation all in the same UI, without having to add apps or move into different interfaces. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've tried just about all the products out there for managing proposals, contracts, invoicing and more as a freelancer, and Bonsai is still the one for me. It's priced less than the competition but gives you more features, and the UI is much better than others. #### Cons The mobile app is great for viewing things and doing quick adds. About the main thing that it doesn't do as well is time tracking—can't be as granular on the project specifics in the mobile app as I can on the desktop app. #### Reasons for choosing Bonsai Many of the competing products didn't have as much ability to offer clients granular options in proposals and didn't let me put in as much content on the proposals—just single line items instead of paragraphs. Some platforms required adding apps (often at extra cost) to do things that are natively built in to the Bonsai UI. Just a much better overall user experience for me as the freelancer and also for my clients. --- ### Hello Bonsai a stable proposal platform that can use AI - Overall rating: 5/5 - Reviewer: Ibrahim B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it is a stable platform and has been constantly updated. I hope they will focus on agencies rather than freelancers. I also hope they would integrate other payment software for flexibility #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bonsai Is an All-Around great platform for a marketing agency. Its winning point is its proposals and upsell capability #### Cons Still Lacks Native Integrations. It sends you to Zapier for many. I Also Wish they would integrate AI for workflow like many other competitors. #### Reasons for choosing Bonsai It's stable with the least amount of bugs for the price point. --- ### Great interface, poor quality, money grabbing company - Overall rating: 3/5 - Reviewer: Brandon B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered If you’re a freelancer looking for something to get started very quickly, then Bonsai will be great. If you are growing beyond that, I would consider looking elsewhere. They are not scaling to support that type of customer, and it’s too easy for them to find new ways to grab more money for the same or fewer features, some of which don’t work. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Bonsai makes it easy to get started as a freelancer. Proposals, contracts, and payment processing is made easy. #### Cons In the 5 years I’ve been using Bonsai, they have introduced only two net new product features. One of which is Bonsai Payments, which is a competitor to Stripe, which they already supported. The second, Bonsai Tax, which stripped some existing and included functionality from the original offering and turned it into an add on feature for an extra $100/year. They have revamped some existing features, but they lack execution, and there are very obvious gaps in product requirements that have yet to be filled. I report a new bug almost every single time I log in, and every single time it’s confirmed by the product team. They’ve raised prices by >150% in only a few years and not improved the platform enough to warrant that. --- ### Bonsai is the easiest CRM I've ever used! - Overall rating: 5/5 - Reviewer: Lauren E. - Verified reviewer: Yes - Industry: Legal Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 9/10. I just started my business and tried several other CRM platforms for days and got no where. With Bonsai, I had my entire set up done in less than an hour. It's very intuitive and easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Bonsai is user friendly yet it has all the necessary features and is uncomplicated. I am able to integrate the needed applications to conduct business and keep everything in one place. #### Cons Bonsai integrates with my google calendar and gmail. This allows me to use it to send/receive emails and to schedule, however it doesn't allow me to view my calendar or email box. This is not as much of an issue regarding emails but having to navigate outside of the program for the calendar is not the best functionality. The other con is that I cannot preview the client portal as they see it; this function would make it simple to walk them through it when onboarding them (or to create a video doing so). #### Reasons for choosing Bonsai Odoo was noisy and required knowledge of how it works to set up. Bonsai was simple yet offered the integrations and features I needed. #### Reasons for switching to Bonsai Ease of use. Click up had all these work arounds that were difficult to integrate. Bonsai is user friendly and very intuitive. This means as my team grows, no training will be required. --- ### Best project management tool for our agency! - Overall rating: 5/5 - Reviewer: Emeline B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Bonsai has significantly boosted our team's productivity, allowing us to focus more on delivering quality services to our clients. We highly recommend it to any agency or other type of small business looking to improve their business processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a creative agency of over 15+ professionals, Bonsai has transformed our workflow. We started using them when we were only 2 people on the team, and we used Bonsai only for a few features at the beginning (proposals, contracts and invoicing). But as our team grew to nearly 20 people now, we started needing more features, and surprisingly, Bonsai grew as well and launched the features we needed like project management and budgeting, team resource planning and business profitability overview. It made our operations more efficient by simplifying the overall project management process and working with clients. We also tested a few other tools in the meantime but Bonsai was the only one that hit the sweet spot of easiness of use and a comprehensive list of features that seem to be specifically built for agency workflows. Additionally, the customer support is top-notch, always responsive and knowledgeable. #### Cons The only thing I'd suggest is to have maybe a little bit more design/structure control over client portal. #### Reasons for switching to Bonsai Bonsai is very easy to use, our whole team likes it, simple client and project management, also the workflows are just what we were looking for. Clean interface, and has a very affordable pricing compared with competitors. --- ### Try it, it's been helpful - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered It's been really great for contracts, project tracking, and invoices #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It made starting my business so much easier! #### Cons Some of the screens were a bit counterintuitive. #### Reasons for choosing Bonsai it had so many efficient products and aspects --- ### Bonsai Review - Overall rating: 5/5 - Reviewer: Bryanna O. - Verified reviewer: Yes - Industry: Chemicals - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Bonsai has been lovely so far. We can create estimates to send to our customers, invoices and even get the signature electronically! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What we like best about Bonsai is that it is basically a one stop shop! Bonsai has everything that we are looking for with our company, Invoicing, security and the electronic signatures which we are very excited for. #### Cons There really is not anything that we least like about Bonsai. If i were to say anything at all it would be that we don't use everything they have to offer, which we will, we just haven't gotten there yet. --- ### Never give up , doit better - Overall rating: 4/5 - Reviewer: Rodney M. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Well since I was victim of scam , I have been doing and learning a lot in how install the right app in mi IMac , you should doit as well #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Very recently to this but I will give good tips, what exactly is what I like most and what is not good this app #### Cons In the begging is a little complicate when you do the first installation , so I almost quick , but I got good advice from friends --- ### Excellent for freelancers! (& Teams) - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Facilities Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Overall my experience has been great! This software has saved me a lot of time because I can individually manage all of my projects aspects from this one software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I like most about Bonsai is I can visually see all my work projects, together all on one one page. #### Cons I have only used Bonsai for a short time period and have yet to find something that I dislike about Bonsai. --- ### Great for invoicing - Overall rating: 4/5 - Reviewer: Katie S. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used monthly for free trial - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Bonsai is a strong all in one system for freelancers and small service teams who want to run proposals contracts and payments without juggling multiple apps. It is quick to learn and it keeps cash flow and client communication organized. If you need heavy duty CRM or full accounting features you will still pair it with other tools but for everyday operations it delivers a smooth streamlined experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Bonsai brings proposals contracts invoicing and time tracking into one clean workspace. The templates and e signature make it fast to send professional paperwork. I like the recurring invoices retainers and automatic payment reminders. The client portal keeps messages files and approvals in one place which cuts down on email ping pong. #### Cons Pricing can climb as you add teammates or advanced features. Project management is fine for simple tasks but it is not as deep as a dedicated tool. Report customization is limited and invoice layouts do not offer a lot of design freedom. Multi currency and tax settings may require manual tweaks if you work across regions. --- ### All-in-One Tool! - Overall rating: 4/5 - Reviewer: Heldor G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Using Bonsai has been a smooth ride, it is user-friendly and well-designed, though pricing may be a concern for some. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The automated workflows save a lot of time, and the pre-built contract templates are a great feature! #### Cons The pricing can be a bit high, especially since some advanced features require higher-tier plans. --- ### Always Raving about bonsai - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Media Production - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. That being said, the exceptional customer service from Bonsai's team has made a real difference in my experience. They are always available to answer my questions and provide support, which is a rare find in today's digital landscape.Overall, I would recommend Bonsai to any freelancer or small business owner who values high-quality customer service and wants to streamline their workflow. While the price may be on the higher side, the time and effort saved on invoicing and contract management may make it worth it for some. However, those looking for more comprehensive proposal creation and onboarding features may want to explore other options. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Bonsai has truly been a game-changer for my freelance business. As a solo entrepreneur, I was struggling to keep track of my finances, contracts, and invoicing, which took up way too much of my time and energy. But ever since I started using Bonsai, everything has become so much more streamlined and effortless.Bonsai's user-friendly platform and intuitive features have made it easy for me to create and customize professional contracts and invoices that perfectly match my branding. Their built-in time tracking tool is a lifesaver, allowing me to track my hours and bill my clients accurately without any hassle.What really sets Bonsai apart, however, is their exceptional customer service. Their team is always available to answer my questions and provide support, and they go above and beyond to make sure that I am happy with their product.Overall, I cannot recommend Bonsai enough to any freelancers or small business owners out there who want to streamline their workflow and save time. Thanks to Bonsai, I have more time and energy to focus on what really matters - growing my business and serving my clients. #### Cons Bonsai has been a helpful tool for my freelance business, but it does come at a higher price point compared to some of its competitors. While the user-friendly platform and built-in time tracking features have saved me time and effort on invoicing and contract management, I do wish that Bonsai could do more in terms of proposal creation and onboarding new clients. --- ### Bonsai is a Great Service for Freelancers and Small Businesses - Overall rating: 5/5 - Reviewer: Travis A. - Verified reviewer: Yes - Industry: Motion Pictures and Film - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, Bonsai provides a great service for Freelancers and Small Businesses. They have all the tools and resources needed to conduct business and get paid. Their invoices are very straightforward so as not to confuse the client's when they receive their invoice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Bonsai has all the tools a freelancer, or small business, may need to contract work. #### Cons Sometimes it takes a few days to get a response from Bonsai's customer service reps but they have a forms page that has a lot of answers. This form can answer most of the questions you have so you don't have to contact customer service reps. #### Reasons for switching to Bonsai The previous product I used would take up to 20% of the funds I was earning. From my experience so far, the only time Bonsai takes any of the funds you earn is if you use "Instant Pay", which only takes 1.5%, or if you're getting paid by a client that pays in a different currency (i.e. CAD to USD). --- ### Easy mode for Invoices, Contracts, and Time Tracking - Overall rating: 5/5 - Reviewer: Eric S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Super easy interface for on boarding clients; creating custom contracts and project proposals and then managing them ongoing; sending recurring invoices and expenses. #### Cons Editing recurring invoices could be made more intuitive and easier to manage. --- ### Bonsai is great for a software agency - Overall rating: 5/5 - Reviewer: Lars S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Bonsai staff took the time to answer our questions in a virtual meeting and explained the ins and outs of the system. After we got to use the system for a week we had another call and they answered all our questions. The system itself is clean, works awesomely and is extremely customisable to our own needs. I would recommend Bonsai. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I believe bonsai offers us a unique CRM en planning system that is extremely well integrated with expense management, invoicing, contracting and much more. #### Cons Pricing model is a bit steep for starting European Businesses however it absolutely beats having to pay for multiple systems that in the end do the same that Bonsai can but takes a lot more work. --- ### Everyone Needs a Bonsai - Overall rating: 5/5 - Reviewer: Jonathan H. - Verified reviewer: Yes - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Pain-free experience all around. Easy to log in, easy to find, easy to access the tools and products I need. In a matter of a few clicks. I had one issue with accessing Bonsai on the desktop app, contacted support and received a response and a solution in less than 30 minutes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As the sole operator of my company, I don't have time to reinvent the wheel on the lifecycle from proposal submission to invoice generation from disparate and disaggregated sources. Bonsai is responsive to the time-crunched business owner like myself. The average turnaround time working with some clients from contract agreement to invoice generation and sign-off has been about 5 days. If you are a business owner who is also working for smaller organizations who need to get a project off the ground ASAP, then Bonsai is for you! #### Cons The legalese in the contracts, and the inability to make more substantive edits in this regard is a small negative - particularly when working with organizations who might not be as familiar with your business. --- ### I am OBSESSED!! - Overall rating: 5/5 - Reviewer: Danielle B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I refer all my clients and followers to use Bonsai #### Cons There are still some features missing that could enhance the business even more, like NDA's and employee contracts #### Reasons for choosing Bonsai Better rates, more user friendly and more cost efficient and easy to use with my clients. #### Reasons for switching to Bonsai Not user-friendly, fast or efficient. --- ### Great for Freelancers and Software Development Agencies - Overall rating: 5/5 - Reviewer: Marquise D. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I love Bonsai and it is a great value for all that is included. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software makes it super easy for me to write up contracts for my clients, collect their payments, and keep track of my existing clients along with potential leads. If you are a freelancer and you need templates for contracts and proposals, I would say this Bonsai is worth it for that alone, but when you add in the ability to collect client payments.....You can't beat it. #### Cons I believe that Bonsai is constantly improving its software and features. The only dislike I have with Bonsai is that you cannot get instant pay right away, and starting out it will take 7-10 business days to receive your payouts. --- ### bonsai review 2023-03-27 - Overall rating: 5/5 - Reviewer: Jason P. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Time tracking is much easier on Bonsai rather than writing in on a piece of paper and having a chance of losing it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and easy to track management #### Cons Mobile app could be fixed with some issues (for the timer, you must press the "x" button for it to save the hours in a given project timer. #### Reasons for choosing Bonsai Cheaper and simple --- ### Great Product - Overall rating: 5/5 - Reviewer: Jonathan M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bonsai has one of the best platforms for proposals and has changed the game for our business #### Cons The cost for the platform seems to keep rising and is a touch much for having a lot of functions that we dont use. --- ### Perfect for my Business! - Overall rating: 5/5 - Reviewer: Adrienne M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Bonsai is very easy for me to use and helps make running an efficient business a breeze. #### Cons No complaints. Bonsai has worked great for what my business needs. --- ### educational - Overall rating: 5/5 - Reviewer: James G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to learn when it comes to choosing your new business tool. #### Cons expensive when it comes to choosing your new business tool need more trial periods --- ### Amazing project management system - Overall rating: 5/5 - Reviewer: Camille E. - Verified reviewer: Yes - Industry: Graphic Design - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I enjoy using the proposal and contract feature. I am able to send my clients a detailed proposal about my services and prices and have them easily sign a contract to protect myself and the client. #### Cons I wish the scheduling feature was more customizable as far as blocking off time or opening a specific date without having to open that day of the week entirely. --- ### Business Owner's Best Friend - Overall rating: 5/5 - Reviewer: Kaitlyn J. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's super user-friendly! The interface is also super smooth! #### Cons Nothing! I've been using it for a couple months now and it's perfect! I do hope that I can add a custom contract and not have to use a template some day! --- ### My review of Bonsai - Overall rating: 4/5 - Reviewer: Pouria N. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. its alright,. theres a lot that could be imptoved #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simplicity of it. The invoices send out automatically. #### Cons The accounting feature is bad. It doesntautomatically categorize and you cant set rules or project revenue and expenses. #### Reasons for switching to Bonsai simple software ## More reviews [Next reviews](https://www.softwareadvice.com/architecture/bonsai-profile/reviews/?page=2) --- Bonsai Reviews, Pros and Cons - 2026 Software Advice