Overall very happy.

Before I set up my business I had discussed program integration with my accountant in order to create a seemless process for both parties. This allows my tracking to be transparent which in turn allows the accounting side to work in unison without fault. This is what I like most about Synergy. No fuss.

As it is a one-stop shop for a business, from workflow management to business management, it can take some getting used to as there are quite a few moving pieces. But once you get a hang of it you can't really do without it.

Synergy allows us to track our time more effectively and handle client requests with greater speed.

The ability to see exactly what time and bills are assigned to each invoice is amazing, and really helped the architects understand what my accounting department does.

The integration with QuickBooks in the US needs some work. This remains a pain point for us. Bills have to be entered twice, and that's time we can't use for something better.

It is useful to track work and assess workload of the team.

- The timer option in the time sheets has the potential to be much more useful. The timer could directly fill in the time sheet, in addition to what is already in that task to that dat. Then the timer would be a much more useful function (at least the option for this to be the case).- In the time sheets, there should be the option to copy and paste tasks (not the times) from previous weeks, to save having to fill it in each week when the project is ongoing. There should also be the option to copy and paste the tasks on the same week to be able to make minor changes, so one does not need to fill it in from the top down each time. These can be applied to both the time sheets and the expenses.

I like the live chat option where I can speak to an agent / not and AI and get real life responses and solutions

The interface can feel a bit overwhelming

Synergy is very user friendly, the ease of the financial management of projects is a very positive feature. The dashboard is informative at a glance and the analytics side of the program is useful for Directors and Administrators.

There isn't currently a function to include billing entities under a parent company, however I am hoping this is on the list for a future Synergy roll out.