# Capacity Software Reviews, Demo & Pricing - 2026 > Review of Capacity Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/artificial-intelligence/capacity-profile/ --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Capacity Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/artificial-intelligence/capacity-profile/reviews/)[Alternatives](https://www.softwareadvice.com/artificial-intelligence/capacity-profile/alternatives/) # Capacity Review From $25,000/year 1 plan Wondering if Capacity is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Capacity 4.5 [(14)](https://www.softwareadvice.com/artificial-intelligence/capacity-profile/reviews/) Pricing Starting at $25,000.00 per year ### About Capacity Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workflows and business processes for finance, insurance, manufacturing, software and education industries. Capacity's core features include an integrated AI chatbot with language processing, a dynamic knowledge base, robotic processing automation(RPA) for automated workflows, and a co-pilot console for additional customer or employee service. With Capacity's AI chatbot, businesses can empower their employees to automate any tasks and streamline their workflows using AI chat language processing and RPA. Capacity's chatbot allows users to get the right knowledge or assistance across different systems such as MS Teams, Confluence, company's intranet and etc., with just a single statement or question. Using Capacity's drag and drop workflow builder along with robotic processing automation users can build, optimize, and automate workflows for any sort of tasks from customer service support to new hire on-boarding. Capacity is able to capture knowledge and automate tasks across 50+ apps including JIRA, SalesForce, Outlook, and many more.With Capacity developer platfor... m, users are able to manage API connections to all integrated applications using a toggle off/on switch, no dev team required. Capacity also comes with an intelligent and customizable knowledge base that centralizes all company information and makes knowledge easier to find. For knowledge base management, businesses are able to customize and organize company knowledge with a drop and drag editor, determine user access with role-based permissions, and integrate their knowledge base with Active Directory for IT governance. Wondering if Capacity is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Capacity User Interface ## Popular Capacity Alternatives Main Product Capacity 4.5 [(14)](https://www.softwareadvice.com/artificial-intelligence/capacity-profile/reviews/) Ratings Breakdown - 4.29Ease of use - 4.22Value for money - 4.58Customer support - 4.07Functionality Pricing Starting at $25000.00 per year Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4086)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(997)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Hiver](https://www.softwareadvice.com/crm/hiver-profile/) 4.7 [(148)](https://www.softwareadvice.com/crm/hiver-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.55Value for money - 4.63Customer support - 4.56Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [TeamSupport](https://www.softwareadvice.com/crm/teamsupport-profile/) 4.5 [(848)](https://www.softwareadvice.com/crm/teamsupport-profile/reviews/) Ratings Breakdown - 4.43Ease of use - 4.38Value for money - 4.50Customer support - 4.30Functionality Pricing Starting at $29.00 per month Get Price ## Capacity Pricing and Plans Starting price: $25,000.00 per year Free Trial Free Version Basic $25,000.00 per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Capacity Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Capacity Activity Tracking Agent Governance AI Copilot AI/Machine Learning AI‑Powered Candidate Screening Alerts/Notifications Analytics API Approval Process Control Attended Automation Autonomous Task Execution Autoresponders Business Process Automation Business Process Control Calendar Management Catalog Management Chatbot Chat/Messaging CMDB Code-free Development Communication Management Complaint Monitoring Compliance Management Content Management Contextual Guidance Conversational AI CRM Customer Engagement Customer Segmentation Customer Support Customizable Branding Customizable Dashboard Dashboard Data Storage Management Data Visualization Decision Support Document Management Document Storage Drag & Drop Email Management Escalation Management Event Triggered Actions Feedback Management For Developers For eCommerce Forms Management For Sales Teams/Organizations Full Text Search Graphical Workflow Editor Health Score HR Automation HR System Integration Incident Management Integration into Third Party Applications Intent Recognition Interaction Tracking Interview & Scheduling Agent IT Asset Management Knowledge Base Management Knowledge Management Live Chat Machine Learning Mobile Access Mobile App Multi-Channel Data Collection Multi-Language Natural Language Processing Negative Feedback Management No-Code Onboarding Optical Character Recognition Performance Metrics Policy Enforcement Pre-Configured Bot Predictive Analytics Proactive Intervention Proactive Tasking Process Builder Process Change Tracking Process Modeling & Designing Projections Project Workflow Queue Management Real-Time Chat Remote Access/Control Reporting & Statistics Role-Based Permissions Search/Filter Secure Data Storage Sentiment Analysis Speech Recognition Support Ticket Management Support Ticket Tracking Survey/Poll Management Surveys & Feedback Task Management Text Analysis Text Editing Third-Party Integration Third-Party Integrations Ticket Management Unattended Automation Usage Tracking/Analytics Virtual Personal Assistant (VPA) Visual Analytics Workflow Automation Workflow Configuration ## Capacity Integrations HubSpot Marketing Hub Integration rated undefined from -1 review OneDrive Integration rated undefined from -1 review Jira Integration rated undefined from -1 review Google Drive Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review See all 26 integrations ## Capacity User Reviews Overall Rating 4.5 Ratings Breakdown 5 64% 4 21% 3 14% 2 0% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 4.2 Customer support 4.6 Functionality 4.1 SD Sherea D. Verified reviewer Non-Profit Organization Management 2-10 employees Used daily for less than 12 months Review source Reviewed November 2019 Capacity’s Knowledge Management Solution 5 We are very happy with Capacity’s Knowledge Management Solution. When we recognized that our team was fielding the same questions repeatedly, we knew we needed to implement a solution to field and resolve the never-ending cavalcade of questions about available courses, sponsorship opportunities, or enrollment requirements. We are now able to rely on Capacity to provide the right answers to our customers and potential customers. Our leadership can now focus their attention on long-term goals of our organization. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The Capacity team has been wonderful. The customer support team is always responsive and helpful. We are thrilled to offer 24/7 support to customers and potential customers, and they can get the answers they need at their fingertips. Cons: We would like to offer live chat to our customers who need additional support. We talked to the Capacity team, and this feature is rolling out soon. Vendor Response Thank you so much for the kind words. We are happy to hear that your team is successfully using Capacity and providing support to your customers 24/7. We appreciate the suggestion to offer live chat. Our team will be rolling out this feature soon, and we can't wait for you to add it to your site. Thank you for being a valued customer. Replied November 2019 Read More AH Alyssa H. Verified reviewer Real Estate 10000+ employees Used weekly for less than 6 months Review source Reviewed November 2019 Valuable Time Saver 5 Fantastic and quick which is just the way I like to operate. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: 1) There is not a limit to enter different phrases for a dialogue. Ex.: "John's Favorite Pen" is the dialogue, but I might say one day "What is John's Favorite Pen". Capacity allows you to enter and connect different phrases for one dialogue. 2) When entering in a dialogue, you can hyperlink which comes in handy when you cannot remember a link and you need it on the fly. 3) The price point for this product is extremely fair. 4) Customer Support is attentive and more than willing to approve functionality and the end user's experience! Cons: 1) None at this time. Please note, this takes a little bit of time to set up in order to get the most out of this product. Trust me it is worth the 30 - 60 min. doing so. You can also work with customer support to use their Excel template to enter in all of the information and then toss it into Capacity in order to save time creating a new dialogue one by one. Reasons for switching to Capacity I don't want to have to remember the file path. The efficiency Capacity offers was clear this was the right product over any. Vendor Response Thank you so much for the kind words! It's amazing how effective simple access to knowledge can be when you're used to having to hunt to the ends of the earth for simple things! We really appreciate your feedback on setup time. It is something we're working to optimize. Expect to see a faster onboarding and setup process in the coming weeks. Replied November 2019 Read More KK Kirsten K. Verified reviewer Insurance 51-200 employees Used daily for less than 2 years Review source Reviewed May 2020 Great concept but needed more work before release 3 Ratings Breakdown 3 Ease of use 1 Value for money 2 Customer support 1 Functionality Pros: The integration was fairly easy with our website. After several months of fine tuning, the program was able to begin learning some of the questions customers asked. Cons: We asked for a live chat feature for a year before it was offered. Our previous rep with the company was poor at communicating. We never were able to get the After the Login feature available through our website. Vendor Response Thank you so much for your feedback. We're working hard to make Capacity better every day and we're glad you find it simple to use. Our product is constantly evolving, and we appreciate your suggestions on new features. We'll continue to reach out for additional feedback from your team as we plan our product roadmap. Replied May 2020 Read More VR Verified Reviewer Marketing and Advertising Self-Employed Used daily for less than 6 months Review source Reviewed April 2023 Capacity: An AI-powered team collaboration software with intuitive features 5 Overall, Capacity is an AI-powered team collaboration software platform that offers intuitive features for teams looking to improve their productivity and efficiency. While there are some limitations, such as limited customization and team management features, the platform's AI-powered virtual assistant, seamless integrations, and advanced reporting and analytics make it a valuable tool for businesses of all sizes. However, the platform's limited pricing options and support options may make it less accessible to some teams. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: AI-powered virtual assistant: Capacity's AI-powered virtual assistant can help teams automate tasks, manage projects, and provide contextual responses to queries, increasing team productivity and efficiency.Intuitive features: The software has an intuitive and easy-to-use interface, allowing teams to collaborate efficiently and effectively.Seamless integrations: Capacity integrates with other popular software platforms, such as Slack and Microsoft Teams, making it easy to incorporate into existing workflows.Advanced reporting and analytics: The platform provides detailed reporting and analytics, allowing teams to monitor their productivity and measure their success. Cons: Limited customization options: While Capacity offers some customization options, it may not provide enough flexibility for some businesses' specific needs.Limited team management features: Capacity may not provide enough features to manage teams effectively, such as task assignment, time tracking, and performance monitoring.Limited pricing options: Capacity's pricing may be limiting for smaller businesses or teams with limited budgets.Limited support options: The platform's support options may be limited or costly, making it difficult for some teams to get help when needed. Read More JD Jake D. Verified reviewer Hospital & Health Care 501-1000 employees Used daily for less than 12 months Review source Reviewed November 2019 You'll never have to answer a question twice. Use Capacity - a great AI platform 5 With our growth, we need partners that help us scale. Capacity is a great partner for that growth. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: Our team appreciates how Capacity is a more customizable chatbot with natural language processing, so you can focus on answering each question once. Many departments (Reception, Billing, Admin, Leadership, HR, Payroll) are asked multiple questions each day, so it's helpful to store, organize, and access that knowledge with Capacity. Cons: Of course, like any knowledge platform, you need to take some time for the initial set up and ongoing improvements. That applies to any AI platform or chatbot. To Capacity's credit, they continue to improve the user-interface and add new functionality both for users and admins. Reasons for switching to Capacity The Capacity system is more customizable and has natural language processing. Vendor Response Thank you so much for the kind words! We are happy to hear that your team is reaping the benefits of Capacity. We really appreciate your feedback on setup time. It is something we're working to optimize. Expect to see a faster onboarding and setup process in the coming weeks. Replied November 2019 Read More AH Alyssa H. Verified reviewer Staffing and Recruiting 201-500 employees Used weekly for less than 2 years Review source Reviewed May 2020 Great concept - Wonderful staff 4 Our overall experience has been great! Great team to work with and they really helped set us up or configure our platform with any updates. Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 3 Functionality Pros: Capacity is easy to use and to set up. The customer support at Capacity is also amazing and they are incredibly helpful. If we ever have questions or issues they respond extremely fast. The integration through our internal messaging system, Slack, has also been great! Cons: I do feel that reliability could be improved. There have been times where, when asked a question, the bot will just not respond or will connect with an unapplicable answer. While this doesn't happen often, it would improve reliability if it didn't happen at all. It would also be nice if you could set up a new user on your side rather than having to email Capacity and ask them to set up a new user. Reasons for choosing Capacity N/A Vendor Response Thank you so much for your feedback! We're working hard to make Capacity better every day. We're happy to hear that Capacity was easy to implement and simple to use. We will share your positive feedback with our Customer Support team. We are continually improving our product, and we appreciate your feedback and suggestions for future features. Replied May 2020 Read More JD Jelle D. Verified reviewer Computer Software 2-10 employees Used daily for less than 6 months Review source Reviewed May 2022 Powerful software 5 My overall experience is simply great Ratings Breakdown 4 Ease of use 5 Customer support 4 Functionality Pros: The UI of Capacity is one of my favourites, their customer service is very friendly and has responded quickly to my teams needs. It's easy to get started with too, including new users. Cons: I can't think of anything that I dislike about Capacity, it might not be the best match for you if you want to use it for a big company. I'm looking forward to having more functionalities! Vendor Response Thanks Jelle! We're always adding to the product and look forward to providing everything you and your team need to automate support for customers and teams! Replied June 2022 Read More SM Santino M. Verified reviewer Education Management 1001-5000 employees Used daily for less than 12 months Review source Reviewed May 2022 Capacity Review 4 Ratings Breakdown 4 Ease of use 4 Functionality Pros: A highly customizable chatbot, its intuitiveness allows for reduced times when answering repetitive questions. Very easy to use and integrate into websites. The customer support team is very knowledgeable and aided greatly with the few queries that came up. Cons: No major issues were experienced with Capacity to this point. Read More JG Jeremy G. Verified reviewer Financial Services 501-1000 employees Used daily for less than 6 months Review source Reviewed March 2020 LeaderOne Co-pilot review 5 I have enjoyed working with Capacity so far. The people have been very informative and helpful. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: This software is simple to use on the back end. It has integrated well to this point and hopefully will continue to do so in the future. I like that they are continuously working on features such as guided conversations to make front end usage easier. Cons: I wish the software would offer a tool to click through the questions within a folder. Some folders have 100+ questions and to move on to the next one in the folder, I have to go back to the folder and scroll all the way down to the next question to edit it. It would be nice if there was a way to toggle through the questions without having to dig through the whole folder repeatedly. Vendor Response Thank you so much for your feedback! We're working hard to make Capacity better every day and we're glad you find it simple to use. Replied March 2020 Read More NA Nicole A. Verified reviewer Financial Services 201-500 employees Used other for less than 12 months Review source Reviewed May 2020 Great tool for the new decade! 5 \[SENSITIVE CONTENT HIDDEN\] and the Capacity team has been great and VERY patient with us as we went through some transitions during our onboarding. They're always available to help and answer our questions and great to work with. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We're in the process of ironing out the last few kinks before launching but I know that it will cut back the amount of emails I receive daily with redundant questions that sometimes take up hours of my day/week just answering. Looking forward to having a go-to "point person" per-se for people to quickly ask their questions to. Cons: I don't have any negatives to say right now - just hope that everything runs smoothly after we officially launch to the company :) Vendor Response We appreciate your feedback! We are confident that you will be very pleased with the results once you officially launch our platform. As always, please reach out to our Customer Success team if you need anything at all throughout the process. Replied May 2020 Read More Showing 1 - 10 of 14 Reviews [See All Reviews](https://www.softwareadvice.com/artificial-intelligence/capacity-profile/reviews/) ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (294) Recently recommended **13** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (765) Recently recommended **11** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4086) Recently recommended **9** times [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) **4.5** (825) Recently recommended **4** times Stuck Between Options? 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