--- title: "Cresta Software Reviews, Demo & Pricing - 2026" description: "Review of Cresta Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/artificial-intelligence/cresta-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Sales Enablement Software](https://www.softwareadvice.com/crm/sales-enablement-comparison/) / Cresta Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Cresta Review Custom quote 1 plan Wondering if Cresta is right for your organization? Our Sales Enablement Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Cresta 5.0 [(2)](https://www.softwareadvice.com/quality-assurance/cresta-profile/#reviews) Pricing Pricing available upon request ### About Cresta Cresta is a cloud-based real-time AI contact center for customer service and live chat. Cresta combines artificial intelligence-enabled tools and natural language processing with advanced human coaching to achieve real-time matching of agents’ performance with the specific needs of each customer or opportunity. With features, such as visualizations, scoring, and coaching, Cresta enables users to gain valuable insights across businesses and implement smarter decisions based on current, historical, or predicted data. Wondering if Cresta is right for your organization? Our Sales Enablement Software selection experts can help you in 15 minutes or less. ## Cresta User Interface ## Popular Cresta Alternatives Main Product Cresta 5.0 [(2)](https://www.softwareadvice.com/quality-assurance/cresta-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 4.50Value for money - 5.0Customer support - 5.0Functionality Pricing Available upon request Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(885)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.63Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(919)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.52Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [CallHippo](https://www.softwareadvice.com/call-center/callhippo-profile/) 4.4 [(691)](https://www.softwareadvice.com/call-center/callhippo-profile/reviews/) Ratings Breakdown - 4.41Ease of use - 4.18Value for money - 4.58Customer support - 4.34Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price ## Cresta Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Cresta Features - Popular features found in Sales Enablement Collaboration Tools Content Library CRM Integration Email Management Engagement Tracking Lead Scoring Performance Management Sales Planning Workflow Automation - More features of Cresta Activity Dashboard AI/Machine Learning Alerts/Escalation Archiving & Retention Automated Responses Automatic Transcription Call Recording Call Tracking Metrics Chatbot Chat/Messaging Content Management Content Sharing Conversation Intelligence Data Visualization For Sales Teams/Organizations Generative AI Live Chat Machine Learning Meeting Management Monitoring Natural Language Processing On-Demand Recording Opportunity Management Performance Metrics Prioritization Quality Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Recommendations Reporting/Analytics Reporting & Statistics Sales Onboarding & Training Sentiment Analysis Tagging Third-Party Integrations Visual Analytics Workflow Management ## Cresta Integrations TeamSupport Integration rated undefined from -1 review Twilio Integration rated undefined from -1 review Five9 Integration rated undefined from -1 review Gladly Integration rated undefined from -1 review 8x8 Work Integration rated undefined from -1 review Amazon Connect Integration rated undefined from -1 review See all 30 integrations ## Cresta User Reviews ## Cresta customer ratings - Overall rating: 5/5 - Total reviews: 2 ### Rating distribution - 5 stars: 2 reviews (100%) - 4 stars: 0 reviews (0%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 5/5 - Value for money: 4.5/5 - Customer support: 5/5 - Functionality: 5/5 --- Have you used Cresta and would like to share your experience with others? ### value for money and amazing customer support - Overall rating: 5/5 - Reviewer: palak n. - Verified reviewer: Yes - Industry: Banking - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. cresta is really good experince till now.. its been few months i am using .. no major complaints as such. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros cresta helps in call quality and helps in randomly in incorrect words.. it helps in right prounciatuon of words.. and most liked its easy to use. #### Cons LEAST abou cresta is sometimes it lags behind.. sometimes we need to restart it again and again. it doest get updated automatically. --- ### Cresta AI solution for call centers - Overall rating: 5/5 - Reviewer: Roberto S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's a really good AI option, especially for call centers #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Live alerts Supervisor live monitoring and interactions #### Cons Still missing some features (but they prioritize them when requested) #### Reasons for switching to Cresta Used Juno to record calls and provide feedback to the call center agent --- Showing 1 - 2 of 2 Reviews ## Other Top Recommended Sales Enablement Software [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18808) Recently recommended **71** times [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) **4.5** (506) Recently recommended **62** times [Rolldog](https://www.softwareadvice.com/marketing/rolldog-complete-profile/) **4.9** (33) Recently recommended **34** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (6996) Recently recommended **19** times Stuck Between Options? 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