# inconnect Software Reviews, Demo & Pricing - 2026 > Review of inconnect Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / inconnect Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # inconnect 2026: Benefits, Features & Pricing Wondering if inconnect is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview inconnect 3.9 [(19)](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/#reviews) Pricing Starting at $1.00 per month ### About inconnect Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichannel Contact Center is a cloud-based contact management solution that helps bring together all customer touchpoints through omnichannel communication. inConcert Omnichannel Contact Center includes all the tools needed for successful high-demand contact center operations. The solution is engineered to deliver excellence in performance and customer experience, from traditional yet powerful dialers and IVRs to innovative omnichannel chatbots, voice portals, speech analytics and WFM, all powered by artificial intelligence (AI). It is the only platform in its category offering native integration to all existing business applications, designed to deliver added capabilities as and when the user needs them. Wondering if inconnect is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## inconnect User Interface ## Popular inconnect Alternatives Main Product inconnect 3.9 [(19)](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/#reviews) Ratings Breakdown - 4.11Ease of use - 4.13Value for money - 3.74Customer support - 4.32Functionality Pricing Starting at $1.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) 4.5 [(387)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.48Value for money - 4.51Customer support - 4.51Functionality Pricing Starting at $90.00 per month Get Price Alternative Product [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) 4.8 [(325)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.69Value for money - 4.78Customer support - 4.74Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) 4.6 [(142)](https://www.softwareadvice.com/product/171343-Readymode/reviews/) Ratings Breakdown - 4.66Ease of use - 4.49Value for money - 4.46Customer support - 4.58Functionality Pricing Starting at $199.00 per month Get Price ## inconnect Pricing and Plans Starting price: $1.00 per month Free Trial Free Version Basic $1.00 flat rate, per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## inconnect Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of inconnect A/B Testing Access Controls/Permissions Activity Dashboard Activity Tracking Ad hoc Query Ad hoc Reporting AI Copilot AI/Machine Learning Alerts/Escalation Alerts/Notifications Answering Machine Detection API Appointment Management Appointment Scheduling Archiving & Retention Audience Targeting Audio Capture Augmented Analytics Auto-Dialer Automated Responses Automated Routing Automatic Call Distribution Automatic Outbound Dialer Autoresponders Blended Call Center Callback Scheduling Call Center Management Call Disposition Call List Management Call Reporting Call Scheduling Call Tagging Call Tracking Call Tracking Metrics Call Transcription Call Transfer Call Whispering Campaign Analytics Campaign Management Campaign Scheduling Campaign Segmentation Canned Responses Chatbot Chat/Messaging Chat Transcript Code-free Development Collaboration Tools Communication Management Compliance Management Computer Telephony Integration Conferencing Configurable Workflow Contact Database Contextual Guidance Conversion Tracking Customer Communication Customer Database Customer Experience Management Customer History Customer Segmentation Customer Service Analytics Customer Support Customer Surveys Customizable Branding Customizable Caller ID Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Creation Data Connectors Data Extraction Data Import/Export Data Mapping Data Security Data Storage Management Data Synchronization Data Transformation Data Visualization Document Management Document Storage Drag & Drop Email Automation Email Management Email Templates Email Tracking Engagement Tracking Event Triggered Actions Feedback Management File Transfer For Cloud Phone Systems For Developers For eCommerce For Sales/Marketing For Sales Teams/Organizations Geotargeting Help Desk Management Inbound Call Center Integrations Management Intent Recognition Interaction Tracking Interactive Content Key Performance Indicators Keyword Tracking Knowledge Base Management Language Detection Lead Capture Lead Distribution Lead Generation Lead Management Lead Nurturing Lead Qualification Live Chat Machine Learning Manual Dialer Marketing Automation Message Personalization Metadata Management Mobile Access Monitoring Multi-Campaign Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Management Multi-Channel Marketing Multi-Language Multiple Data Sources Multi-User Collaboration Natural Language Processing Offline Form OLAP On-Demand Communications On-Demand Recording One-to-One Messaging Open Rate Tracking Outbound Call Center PBX Performance Management Performance Metrics Personalization Pipeline Reports Power Dialer Pre-Configured Bot Predictive Analytics Predictive Dialer Pre-recorded Messages Preview Dialer Product Recommendations Progressive Dialer Prospecting Tools Publishing/Sharing Quality Management Real-Time Analytics Real-time Consumer-facing Chat Real-time Conversations Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Recording Reporting & Statistics ROI Tracking Role-Based Permissions Sales Forecasting Sales Pipeline Management Scheduled Messaging Scheduled Recording Scorecards Search/Filter Segmentation Self Service Data Preparation Self Service Portal Sentiment Analysis Shared Contacts Single Sign On SMS Messaging Social Media Integration Speech Recognition Speech Synthesis Speech-to-Text Analysis Support Ticket Management Surveys & Feedback Tagging Task Management Template Management Text Analysis Text to Speech Third-Party Integrations ## inconnect Integrations WhatsApp Integration rated undefined from -1 review Instagram Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review YouTube Integration rated undefined from -1 review SMS Marketing Services Integration rated undefined from -1 review ## inconnect User Reviews Overall Rating 3.9 Ratings Breakdown 5 21% 4 58% 3 16% 2 5% 1 0% Secondary Ratings Ease of Use 4.1 Value for money 4.1 Customer support 3.7 Functionality 4.3 Have you used inconnect and would like to share your experience with others? Daniel B. Verified reviewer Information Technology and Services 5001-10000 employees Used daily for more than 2 years Review source Reviewed June 2021 Excellent omnichannel platform 5 Easy implementation and simple maintenance. It does not require a lot of technical knowledge, real-time reports. A multitude of APIs ... in general it is an excellent software Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Price, product quality, commercial attention, support Cons: Nothing, it is a product that continues to evolve over the years, fully recommended Read More VR Verified Reviewer Telecommunications 11-50 employees Used monthly for free trial Review source Reviewed November 2022 A good runner up in a very competitive market 4 A very good experience, but an extra hand in the deployment proccess can be apreciated Ratings Breakdown 3 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: The developer teams are very good, this guys can integrate anything to anyone Cons: Maybe they need more presence in they objetive markets like America Reasons for choosing inconnect I dont choice inConcert, just used the free trial a couple months Read More RE Reda E. Verified reviewer Marketing and Advertising 201-500 employees Used daily for more than 2 years Review source Reviewed February 2023 A very complete product, but very difficult to configure 3 Ratings Breakdown 1 Ease of use 1 Customer support 2 Functionality Pros: Good inconming interaction managementOmnichannelBots Cons: Very difficult to configure. You are forced to ask the hotline to help you for topics that are very simple with other products like Vocalcom or Nixxis.Hotline is slow to respond Read More ML Michel L. Verified reviewer Government Administration 51-200 employees Used daily for more than 2 years Review source Reviewed September 2025 Una plataforma confiable y en evolución 4 En general, mi experiencia con Inconnect ha sido buena. Es una plataforma confiable que permite gestionar diversas campañas de manera centralizada, optimizando el trabajo, y además se perciben mejoras constantes en los productos ofrecidos. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Lo que más me ha gustado de Inconnect es la facilidad que brinda para gestionar y trabajar en las diferentes campañas dentro de una misma plataforma, lo que hace que el trabajo sea más ágil y organizado. Cons: es que en ocasiones se producen desconexiones repentinas y algunas fallas intermitentes en la conexión con las cuentas de correo, lo que puede interrumpir el flujo de trabajo. Read More MR Miguel R. Verified reviewer Higher Education 51-200 employees Used daily for less than 2 years Reviewed September 2025 Valoración Inconnect 4 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Es muy flexible. Permite diferentes tipos de configuración. Es un producto robusto y confiable con un buen equipo detrás. Cons: A veces es difícil de configurar dadas todas las opciones que tienes. Los desarrollos no son todo lo rápidos que nos gustaría Read More PC PAULO C. Verified reviewer Textiles 51-200 employees Used daily for more than 2 years Reviewed September 2025 Potencia Omnicanal 5 Es una plataforma completa, poderosa y tecnológicamente avanzada: omnicanalidad, automatización, seguridad, integración… Ratings Breakdown 5 Ease of use 3 Value for money 4 Customer support 5 Functionality Pros: Omnicanalidad total, monitoreo en tiempo real, integraciones/API, seguridad top, respaldo de una empresa consolidada. Cons: Configuración compleja, soporte a veces un poco lento, curva de aprendizaje empinada, posibles cuelgues y lentitudes. Read More VR Verified Reviewer Banking 1001-5000 employees Used weekly for more than 2 years Reviewed September 2025 Mi experiencia con Inconnet 4 La experiencia obtenida en este proceso ha sido realmente satisfactoria, cumpliendo ampliamente con las expectativas planteadas. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Hace de la omnicanalidad en el contacto con el cliente una realidad tangible, eficiente y orientada a mejorar la experiencia. Cons: Para la habilitación de nuevas campañas, actualmente tenemos una marcada dependencia del soporte técnico, lo cual limita la agilidad. Read More Marcelo B. Verified reviewer Used weekly for more than 2 years Review source Reviewed June 2018 is a very nice software to adminstrations very intuitive 4 the benefit are great because the business are happy to increase the contact and makes campaign of telesales or give support. the contactation growup like 50% with this software Ratings Breakdown 5 Ease of use 4 Value for money 2 Customer support 5 Functionality Pros: the easy way to configure everything on the campaigns (inboud and outbound) chat, blendinng call, outbound engine etc Cons: the support is very deficient the are good but the are to slow to answer to the issues that you explain Read More AS Alberto Elías S. Information Services 5001-10000 employees Used daily for less than 12 months Review source Reviewed July 2017 Performs very well, very good features, outstanding customer service. 4 Excellent product at a good price. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: 1 .- We are getting better results in our operation than with our previous system. 2 .- The system is evolving rapidly and incorporating new features that we can really use. 3 .- The system is reliable, and well designed. Intuitive and easy to use. 3 .- The service is just great. They really understand the need to work side by side with their clients in order to drive customer satisfaction up. This is specially important during the adoption process. Cons: They have their own way of doing things. Most of the time their service is great, but sometimes we need information or support that could be considered very basic, but for some reason is hard to get with inConcert. In certain specific situations (very rare), they could be very rigid. Read More JM Jose M. Used unspecified for unspecified Review source Reviewed January 2017 Very performant and omnichannel 5 Is a very good software, flexible, open, friendly, that helps your productivity. Cloud or in your server. Includes everything! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Read More Showing 1 - 10 of 19 Reviews Load More Reviews ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **5** times [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (142) Recently recommended **5** times Stuck Between Options? 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