About muse.ai

muse.ai is an artificial intelligence solution designed to help businesses store, share and embed video or audio files on a unified interface. The platform enables administrators to include custom logos and subtitles in visuals and stream them via Chromecast or AirPlay.

Managers can create public, private or unlisted collections and privately share password-protected videos with individuals using a centralized dashboard. muse.ai provides a search functionality, allowing teams to find speeches, objects, texts, actions, sounds and concepts across different clips. Additionally, operators can create labels, edit transcriptions and index videos to optimize content according to the requirement of search engines.

muse.ai offers an application programming interfa...


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6 Reviews of muse.ai

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(3)

3

4 stars

(2)

2

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 6 of 6 results

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February 2021

Joseph from Media Nui

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Finally, the search for an inexpensive, quality, fast video host is over!

Pros

The speed. Videos upload fast, they get loaded fast and they play fast. Never a buffering delay.

Cons

I would have preferred a little more ease and player options for video collections, but customer support ALWAYS answered my questions promptly, provided valuable assistance and solved issued in a flash.

Reasons for Choosing muse.ai

I was talking with my cousin about my video host problems and she suggested Muse, a service she had been using and was very happy with it. To tell you the truth, I wasn't expecting much but was blown away at the speed, ease of use and customer support.

Reasons for Switching to muse.ai

I was using Kaptiwa which was supposed to be designed for marketers but when I needed it, it was buggy. There were times when I could not make a video go from private to public or make changes. I also tried Vimeo and subscribed to them for a year but it's costly.

September 2020

Osama from NurulQuran

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

September 2020

Fast and inexpensive Video CMS

We have an mobile app, NurulQuran Audio, that displays videos. So we were considering a VPS or Vimeo to host the MP4 files. Muse.ai does a good job delivering the video files. You have to ask them to give you the shortcut to the get the direct links to the files.

Pros

Muse.ai is a simple online software to organize, display, and share your videos. It comes with 500 GB of storage and unlimited bandwidth. Price is a huge plus point, and it is one of the top inexpensive software coming at $5 to $4 a month. Muse is quite fast in uploads and analyzing the files. User controls are fast and easy. I also noticed that it resumes uploads. It has some artificial intelligence like detecting text, faces, objects, and speech. Since most of our videos are in Arabic or Urdu, so I did not find them useful. Muse.ai does not have ads or any watermarks on your videos. Customer service chat is quick and helpful. However, sending a message from the dashboard panel did not get me any response. It has an API that could come in handy when creating your own mobile app. It has collections to organize video into categories. They can be displayed in a public page (channel) like muse.ai/Quran

Cons

My biggest complaint is that it should give viewers the option to download low resolution versions of the videos. However, online chat did give me a workaround. Other minor things that should be added are: Add Videos as favorites. More keyboard shortcuts. Arabic and Urdu AI analysis. Change default option for visibility.

Reasons for Choosing muse.ai

Lower Price

January 2021

Mathieu from Formlabs

Company Size: 501-1,000 employees

Industry: Design

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

January 2021

Terrible customer support

Muse.ai didn't have a free trial mode but they did mention that they would cover refunds in 72 hours if the product. I have decided to pay for it to give it a try, and their service does do a good job at what it does, it just didn't do exactly what i needed. So i reached out to customer support and it's been by far the worst support I've received. It's now been weeks, with many follow up emails, and I'm not hearing back from them and I still didn't get a refund. It's now been well over 72 hours and I wouldn't be surprised if they refuse me the refund because of it. I would avoid this service entirely because of the extremely poor, or even non-existant, customer support.

Pros

Easy to upload videos and generate links for embeds.

Cons

Customer support seems to be non-existant. I've reached out many times without answers.

February 2021

Katie from Katie Woodland

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Great product, service and functionality

I am shifting all my videos from YouTube to muse so that I can have no interruptions or ads randomly showing up at the end!

Pros

I love the ease of use and 'slick' design of the interface.

Cons

There is a problem with using the embed feature on my membership site. Customer service were extremely helpful and gave me a few workarounds. But unfortunately, only the 'basic' embed actually remains stable and this doesn't fit inside the container properly.

Reasons for Switching to muse.ai

YouTubes continuously changing policies and over-reaching censorship of alternative voices - even those who are experts in their fields!

February 2021

Brandon from day dreamer

Company Size: 1 employee

Industry: Design

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Feels Good

Great!

Pros

Some ups and downs finding the downs to be my error :) They will work with you all the way. Love the product.

Cons

I think overall it has bee a very good experience

Reasons for Switching to muse.ai

Cost too much, wasn't what I was looking for. didn't do what I needed them to do.

January 2021

Jason from Jones Learning Solutions

Company Size: 2-10 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Good low cost video hosting with nice features

Pros

- Easy and fast service - Similar to other video cdns - voice to text is accurate - service is quick to answer and add new features

Cons

- Works well for what it is, not sure what would need to be different