ChargeOver Software


 

ChargeOver is a cloud-based standalone billing and invoicing solution designed for businesses across all industries. The platform offers functionalities including standard or customized reporting, a self-service customer portal, billing or invoicing set-up options, as well as branding options for billing-related communications.

ChargeOver gives real-time visibility into business metrics such as open balances, lifetime values, churn, recurring revenue and customer averages. Additionally, the platform supports payment processors so customers can choose the one as per their needs.

ChargeOver is PCI compliant and integrates with QuickBooks and Xero accounting solutions. Price is per active customer per month. Users can personalize billing, invoice communications, and configure custom emails based on customers’ actions. The solution is suitable for companies that run a recurring billing or subscription-billing model for the businesses.

ChargeOver offers guidance and training materials in addition to a phone, Skype and email support.

 

ChargeOver - Customer view
 
  • ChargeOver - Customer view
    Customer view
  • ChargeOver - Add new customer
    Add new customer
  • ChargeOver - Add new recurring package
    Add new recurring package
  • ChargeOver - Dunning and collections
    Dunning and collections
  • ChargeOver - Failed payments report
    Failed payments report
  • ChargeOver - Upcoming invoices
    Upcoming invoices
Supported Operating System(s):
Web browser (OS agnostic)

60 Reviews of ChargeOver

 

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Software Advice Reviews (2)
More Reviews (58)

Showing 1-2 of 2

Jehan from Noon Dalton
Specialty: Other

April 2016

April 2016

Saves us TONS of time and money

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This product helps my accountant save so much time with not only emailing bills, but the automatically chasing down the client through reminder emails and letting the client process the credit card or ACH. One of the top things I have found is the responsiveness of Keith and his support staff. They are extremely attentive which is very rare with growing Saas companies.

Likes Least

Occasionally the custom reports they have made for us break with upgrades however once reported they are fixed quickly. I am just happy they have helped us create custom reports for our needs though!

Recommendations

This was the only solution that did everything and allowed us to 1) Use our own payment processor 2) connect with both desktop and quickbooks online 3) manage our recurring charges in a very efficient way. The ROI of this product blows their competition out of the water.

 
 

Jeff from Great Dental Websites
Specialty: Marketing Services

April 2016

April 2016

Finally a recurring billing platform with the functionality we need.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Feature set is excellent.
Pricing is fair and clear.
Support is there when we need it

Likes Least

not many complaints
API documentation could be a bit better, but support fills in the gaps

Recommendations

Give it a shot, we compared this to chargebee, recurly, and others and love it!

 
 
 
Showing 1-20 of 58

Casey from Advanced Security Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Great Software, Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Overall, ChargeOver has helped simplify our auto-billing process. The technical support & customer service we have received is top notch. We will definitely recommend ChargeOver to anyone looking for recurring billing software.

Pros

ChargeOver is very simple and so easy to navigate. It has everything we want in an auto-billing software and the customer support is outstanding. We mentioned that it would be helpful to include an invoice due date on the pdf invoice for our customers because we have net-15 payment terms. ChargeOver made it happen with the next software update. So impressed! We also love that ChargeOver will automatically email customers when their card is expiring soon, their payment was declined, they need to update their payment information, etc. This saves so much time on our admin side and takes the stress out of remembering to do this ourselves.

Cons

There are some settings within ChargeOver where you have to contact your account administrators to activate them. For example, ChargeOver gives the option to have custom fields show up on invoices; however when I filled out the field, it didn't show up at all on our invoices. It wasn't until I contacted our representative at ChargeOver that I realized we had to request to have these custom fields activated. The positive in all of this is that ChargeOver has the ability to customize your experience with the software and your customer's experience, you just have to ask!

Review Source: Capterra
 

Clinton from Rain
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Pretty Good Billing Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I would recommend this program based on my experience so far with Chargeover

Pros

You can create custom reports and have them send it to you on a regular basis

Cons

Sometimes the information saved does not always translate to the software so mistakes have been made

Review Source: Capterra
 

Mario from Castellon Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Effortless Billing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Billing time and AR turnover.

Pros

Ease of use, reduction of billing time and faster AR turnover.

Cons

Encountered some user errors that required resolution with help of Customer Service.

Review Source: Capterra
 

Amanda from CampBrain
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Couldn't be happier with my choice!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Integration and Time saving were my objectives as well as added functionality and I've achieved almost everything within a short period of time with everything else on the way. Super happy with my choice!

Pros

ChargeOver either does everything I want it to , or the support team work hard to quickly find a solution to whatever it is that I'm missing. I love how customizable everything is, how much of my time is saved by so many automated procedures, the customer service which is honestly outstanding, the ease of use and intuitive nature of everything, how I can have both my USD and CAD accounts combined ( but then split in reports where necessary) , the awesome dunning, the list goes on! I'm constantly raving about this product! It's made my job an absolute pleasure!

Cons

Currently the only thing I'm really missing is the ability to send out invoice due soon reminders, but I'm confident that one day soon they are going to let me know that that too is supported , as they always do with every client request sooner or later! I'm not sure this even belongs in the " What I like least" section - there isn't anything I don't like about it. It evolves to fit its customers needs. What's not to like about that?! :)

Review Source: Capterra
 

Jonathan from SimsUshare / Equipment Simulations LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

The right solution for my small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I had a company handle my sales for several years, then the company was acquired and I needed to take over quickly. A friend told me about ChargeOver and the flat fee based on customers, since I was a little wary of other software that charged a percentage of revenue. The migration team have all been super-responsive and helpful in getting my systems over to ChargeOver. I could not be more pleased, especially because it has a lot of great features I thought I would have to sacrifice because of the lower cost.

Pros

A lot of functionality and value for the cost; Data migration team has been wonderful; The cost is a flat fee instead of percent of revenue; integrates with many services; Interface is clean and intuitive

Cons

there are one or two things I would like to add, but have been assured that the dev team is notified and may offer fix in the future

Review Source: Capterra

  Response: ChargeOver, ChargeOver

Date: September 2018

September 2018

 

Thanks Jonathan! Welcome aboard!

 

Jordan from Repair Dispatch
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great Product, Great Value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The price point is great and it has all the features you need. Compared to the other options out there these guys are by far the best bang for your buck!

Cons

The only things I would improve is the UI a little but that's just me.

Review Source: Capterra

  Response: ChargeOver, ChargeOver

Date: August 2018

August 2018

 

Thank you for the review and feedback Jordan!

 


July 2018

July 2018

Huge relief to FINALLY fine automatic recurring billing that works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saves us a huge amount of time chasing clients for payment and reduces non-payment or delinquent payment.

Pros

Really easy to use and navigate between customers, screens, subscriptions, payment methods. Integration with QBO is key for us, and works pretty well, though not perfectly. Some advanced functionality - for example around sales taxes and discounts for ACH payment - are really helpful. Most of all, I like that it WORKS without bugs (I was burned by previous software), and can be used for recurring payments, recurring invoices and reminders for folks that pay manually online or by check, and supports things like discounts, pro-rated charges, and invoices that contain both an installment payment (scheduled to run for a set number of installments) and a regular recurring subscription (that goes on in perpetuity).

Cons

Integration with QBO doesn't always work perfectly - particularly for sales tax, and credits back to client accounts.

Review Source: Capterra
 

Andrew from Rush Tech Support

June 2018

June 2018

Perfect Solution to Avoid Accounts Receivable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I don't have to have an employee dedicated to accounts receivable anymore. Customers can self serve and we don't have to remember to bill them individually. It is all automated

Pros

Automated email reminders and the ability for customers to change their own billing information is very helpful.

Cons

Poor mobile accessibility can be a deal breaker for most. It is very bad. I believe they are working on it and their customer support is incredible, but I spoke to them about it about 6 months ago and it's still bad.

Review Source: Capterra

  Response: ChargeOver, ChargeOver

Date: June 2018

June 2018

 

Thank you Andrew!

 

Prabha from The DVCC Ltd
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2018

June 2018

Overall experience with Chargeover has been an excellent so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is extremely simple to use. It has very user friendly screens.
It was very easy to set up and integrate with our existing systems.
Their customer service is brilliant

Cons

There is nothing specifically a con that we have at the moment. Our systems have smoothly integrated and are working fine

Review Source: Capterra

  Response: ChargeOver, ChargeOver

Date: June 2018

June 2018

 

Thanks for the great review! We're happy to have you aboard!

 

Eugene from Extra Vital Science
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Rely on this system with your billing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

First of all, I like this system because I can implement it in both my businesses, the first one is a successful marketing enterprise where I am one of the investors and which exists more than five years already, and the second one is just my own private company with only eight employees which were open only about half of the year ago and everything still ahead. So ChargeOver is suitable for both this businesses. And secondly I like this software because of friendly supporting team which always understands your needs.

Cons

There is nothing really bad I noticed yet. I mean, everything is really fine, just take a look, pricing system is loyal to any number of clients that you have, supporting team, in fact, helps you, no lags no problems so, for now, I am satisfied.

Review Source: GetApp
 

Russell from Mockup Science Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Makes your work a lot easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like using ChargeOver. The service is simple, it fits well into our software and provides our customers with a convenient single payment system. ChargeOver helps me to integrate all my payment processor and simplifies control over receivables. We are using ChargeOver for our yearly product renewals. An excellent customer support team helped us solve our problems, and we returned to work very quickly. Also, ChargeOver is easy to install and integrate with your own services.

Cons

Sometimes with updates, user reports start to make mistakes, but they are always fixed quickly. We also wrote in support and the developers wrote us personal reports specifically for our needs.

Review Source: GetApp
 

Zenia

April 2018

April 2018

Software that saves you time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

One of the biggest automatic payment software I've ever used. Before that, I tried about five before I found ChargeOver and realize that this is the best and exactly what I need. Very good support team, which effectively solves all problems. Easy to use, the software has many integrations. The main advantage is that the price is very affordable. I save my time and energy, while automating the process. If I make all payment transactions with customers manually, I would be lagging behind for several months in the productivity of my work. Thanks to ChargeOver everything is automated and fast, easy to see, even such nuances as whose card has not passed. Very remarkable time saving.

Cons

In general, everything is in order, but sometimes the payment system is slow. It will be great if the speed is better, it will make my work faster. But I like the idea of ​​raising our incomes

Review Source: GetApp
 

Tyler from Rain Retail Software

February 2017

February 2017

Great software to manage recurring billing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use this software at our SASS company to charge the one time setup fee but also set up recurring billing for all of our customers. When we do run into issues, the support staff is great at reaching out and resolving our issues.

Great software for the price.

Review Source: Capterra
 

Karly from Karly Brady

January 2017

January 2017

Nicely done

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was so wonderful.. I was so happy with the services and the experience. I will definitely tell others about it!

Pros

It's so awesome!

Cons

Haven't found any

Advice to Others

Not right now

Review Source: Capterra
 

Serge from Serge Protector
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Feature rich platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Chargeover is modern platform that allows me to send automated billing and makes my business very efficient.

Pros

Automated billing

Cons

Support only during business hours

Review Source: Capterra
 

Ty from Rain

January 2017

January 2017

Pretty Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There were a few things I wished I could do (like charge multiple invoices) that recent updates have fixed and I know the few remaining suggestions I have will be remedied soon.

Review Source: Capterra
 

Jeff from Great Dental Websites

January 2017

January 2017

Man I love ChargeOver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ChargeOver is constantly improved, and the service is personal. The company is big enough to be a reliable partner and small enough to still have your voice heard and influence product decisions.

Review Source: Capterra

  Response: ChargeOver, ChargeOver

Date: January 2017

January 2017

 

Thanks for the great review Jeff!

 

Brady from Rain Retail Software
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Brady's ChargeOver Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using ChargeOver for about 9 month's. It has been the easiest to use that I have found. It is much easier to search for specific customers to see where they are at with their payments. I love the payment summary page which outlines the total opportunity. The recent History is awesome which tracks everything you have viewed recently. You can easily lookup invoices & Payments from the Home screen. Overall, my experience using ChargeOver has been awesome and I would recommend it to everyone looking for subscription and recurring billing.

Pros

Recurring billing and ease of use. Very intuitive. Recent History.

Cons

Search struggles at times pulling up the right customers by keyword. Not all the time but sometimes.

Review Source: Capterra

  Response: ChargeOver, ChargeOver

Date: January 2017

January 2017

 

Thanks for the review Brady! We have some new new search updates coming down the pipeline.

 

Nia from Caribbean Commerce Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

It's very easy to use Chargeover. I love the platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'm fairly new to the Chargeover platform but it is very easy to use and I love the platform. Chargeover allows for easy navigation.

Pros

I love how easy it is to view, update and navigate through customer invoices.

Cons

I do not encounter much problems with the software.

Advice to Others

Keep up the great work!

Review Source: Capterra
 

Eric from Rain

January 2017

January 2017

Very Easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've found that chargeover is very easy to use. Interface is easy and intuitive. Would recommend to anyone!

Pros

It is intuitive

Cons

Nothing

Advice to Others

No

Review Source: Capterra

  Response: ChargeOver, ChargeOver

Date: January 2017

January 2017

 

Thanks for the Five-Star review Eric!

 
 
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