About Fraxion


Fraxion is a cloud-based spend management solution that helps users automate the purchase lifecycle. Key features include expense claims management, travel and expenses, accounts payable and more.

Fraxion’s spend management tools include configurable spending rules that enable users to authorize expenditures before they are incurred. Fraxion also helps users manage request creation, quoting, approvals, purchase order generation and invoice processing

The software helps users to track where purchases were made as well as purchase prices. Users can submit claims from a mobile device, including receipts and supporting documents. The reimbursement process can be configured based on company policy rules and approval thresholds.

Pricing is per month. Support is provided over the phone, via email and through an online help desk.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

20 Reviews of Fraxion

Average User Ratings

Overall

4.10 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(6)

4 stars

(11)

3 stars

(2)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

Showing 1-10 of 20 reviews

January 2019

Henk from LAW FOR ALL

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2019

Frax review

Pros

Ease of access - on multiple devices, replaces old (physical) paper process, multiple users able to transact, history of requests - functions as a great database to refer to when needed, exporting function (to multiple formats) replaces manual capturing for budgeting purposes, custom function provides great flexibility.

Cons

Dashboard not able to be customised for our company specifically - who doesnt necessarily make use of all functions, dashboard also not customizable in order to change icons according to request flow, small practical "issues".

June 2018

Anita from Nisshinbo Automotive Mfg., inc.

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2018

Time saver, generates clear & clean-looking purchase orders.

Time savings. Ability to involve more people in the purchasing process.

Pros

Ability to e-mail purchase orders directly from eReq to a supplier. Ability to upload attachments (quotations, drawings etc). Show audit trail of when & by whom eReq was initiated/edited/approved/PO created and when & where it was sent. Customizable privileges to different classes of users.

Cons

Some of the setup is tedious and not necessarily most intuitive (luckily the customer service has been pleasant & professional to deal with). Software updates can end up being lengthy processes.

May 2018

Graig from Goodwill Easter Seals Miami Valley

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

May 2018

Overall good product and price. Has been a favorable experience and has helped our organization.

See previous part of survey for this answer.

Pros

Flexibility and reliability of routing. Audit trails and notes. One location to store all information on a purchase. Linkage to our accounting software. Visibility into where a request resides. Much less paper.

Cons

Primary features and functions meet our needs. Some items we wish were different: Would like option for our AP clerk to determine the GL code for a purchase rather than having requester learn our codes and determine the proper one. Occasional errors in accounting software when importing information if another user is in accounting system (has to do with batching). Would like to run reports by GL code. Would like ability for a requester or approver to route outside normal routing to another user for an approval and then back to continue normal routing.

January 2018

Jared from The Production Network

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Could not be happier with this software.

Pros

Very intuitive interface. Most users were able to pick up how to use it with minimal training. Previously we were using WebApps in Microsoft Dynamics SL to enter purchase order requests, and the interface was so difficult people simply stopped submitting purchase orders. With eRequester, we have nearly 100% compliance.

Cons

We are a project management company. eRequester (like most purchasing software) uses departmental approval routing. On projects, it would be nice if the approval routing could shift to a project basis, rather than departmental. It would need to pull who the project manager is from our ERP software, and set the routing to go to that person instead, so no small feat. But, that's my one complaint.

February 2019

Elsabé from Board of Healthcare Funders of Southern Africa

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

February 2019

Speed it up

Approval of purchase requests has been speeded up tremendously. The linking of invoices to orders means any irregularities that are flagged through email alert notifications allows us to investigate these immediately.

Pros

Before Fraxion we could not access our procurement system while out of the office and all purchase requests were handled manually. Now the automated approval system has streamlined both the procurement and invoice accounts payable processes.

Cons

The software does not support the decimal system.

April 2018

James from IDU

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

An excellent solution that resolves the disjointed processes typically involved in procurement.

Pros

The application is very affordable. State of the art technology and well thought out features help make this product a pleasure to use. Being cloud based is a big plus, as there are no concerns around installation and upgrades of the software.

Cons

There are no cons. The system delivers a solid workflow process that is easy to maintain and use. The email alerts work extremely well. The supporting documentation tools are great.

June 2018

Lissa from Human Longevity, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

Initiate PO requests, Administrator of eRequester

Tracking of requests and the use of the approval process. Also the ability to attach documents as support for purchase request.

Pros

Easy to view status of requests and locate by searches. Also the ability to view where the request stands in the approval routing.

Cons

The ability to toggle back and forth between searches. Would like to set up a defaults, such as when looking at active users and not having to view inactive users. Would like the ability to choose inactive users when needed and only see active users.

January 2018

Brent from City of Benton, Arkansas

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

We transitioned from paper-based to eRequester. It was smooth and easy.

Department heads can see where the request is throughout the process from purchase to payment of the invoice. It has streamlined our process tremendously. Only one department out of 14 resisted at first, now all are onboard. Excellent product. Highly recommend.

Pros

One central location for all records. Ease of use. Transparency it provides to users. Decrease in the use of paper.

Cons

Having to purchase the blanket PO module separately. We couldn't afford it. Having it would make a world of difference.

January 2018

Ryan from Classic Hotels & Resorts

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Purchasing software cant get any better

ease of use, out of office routing, Sage integration

Pros

There a few great things about eRequester. 1. It integrates perfectly with Sage, our finance platform. 2. Its out-of-office routing is really straight forward to setup and implement. 3. The support is second to none. We have had a catastrophic failure of the virtual environment it was sitting on, and their support worked with me for 3 days to get it rebuilt from an old backup, and whenever I need some help making a change, they are always willing to help

Cons

There isn't much to not like about this. I suppose the biggest thing is that it can be slightly overwhelming at times. There is a ton of customization with it, so if you are not 100% sure of what you need changed, you will need to call support, which is extremely helpful

July 2018

Sean from Cube Workspace

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

July 2018

Fraxion has been a great tool for our business to digitize our purchasing process.

Pros

Cost effective and largely functional off the shelf. Enables decentralisation of this function to our various branches.

Cons

Does not integrate with Sage evolution natively. Issues have arisen caused by date formatting dependant on browser and system settings. Some issues with the order in which users perform certain functions or else workflow does not function correctly.

Response from Fraxion of

Replied October 2018

Hi Sean, Thank you for your feedback. We look forward to deploying our automated integration module, which will address your Sage integration concern. Our free automatic upgrades will be released shortly with great enhancements. We would like to hear more about your workflow comments as we have generally found our workflows to be extremely flexible, one of our team members will contact you to discuss this soon.

November 2018