About TravelBank

TravelBank is a cloud-based expense reporting solution for corporate travel. It helps small and midsize businesses to manage flights, accommodations and other travel expenses, and also provides automated expense reports and direct deposit reimbursements.

Employees can enter expenses manually or by uploading images of receipts with a mobile phone camera. Users can sync credit cards and bank accounts with the solution to expedite reimbursement, and TravelBank also offers multi-currency support. TravelBank also enables users to book flights at corporate rates.

Additionally, TravelBank prompts employees to use less expensive services and calculates savings based on employee purchases. Integrations include various third-party accounting applications s...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

101 Reviews of TravelBank

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(74)

74

4 stars

(24)

24

3 stars

(2)

2

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 101 results

March 2018

Niara from Founder Shield

Verified Reviewer

Company Size: 11-50 employees

Industry: Insurance

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

March 2018

Quick but sometimes confusing

Pros

Its an easy way to get reimbursed. I know that once I submit a charge, it will seamlessly be taken care of on the back end

Cons

Sometimes the expense report vs individual charges gets confusing. I'll create a charge but cannot figure out how to put it in an expense report to submit it or how to submit it without using a whole report (I don't have many expenses so I am often only submitting one charge)

Response from Travelator

Replied March 2018

Thanks for the review Niara! You can submit expenses directly from the main "Expenses" screen by tapping "Submit" in the top-right on mobile, or clicking the 3-dot menu in the top-right on desktop; this will directly generate a report named "General Expenses" and submit it to your manager, and works great if you just have a few expenses each month. To assign expenses to a report, all you have to do is create a new report first from the "Reports" section of the menu. You can then create expenses directly from the new report you've just created. Also, each time you create a new expense from the main "Expenses" screen you can choose to assign it to any open Report. Hope that helps and let us know any time you have further questions or feedback!

April 2020

Brian from Moss Enterprises

Company Size: 2-10 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Perfect for keeping my records organized

With TravelBank, I do not have to worry about losing receipts.

Pros

It is very easy to simply photo my receipts and move on as I am traveling for my job. I love the simple way I can get a report with all the receipt photos at the end of the month. This makes it very easy to email to my office manager.

Cons

I wish there was a function that made it a bit easier at the end of the month for a single user. My company does not use the service system wide, so I have to put myself in as the employee and administrator. After I submit my month for approval, I have to approve it myself. Not a big deal, though.

February 2019

Steve from StreamSets

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

3.0

Functionality

1.0

February 2019

Why TravelBank sucks

Pros

The chat feature is okay. Representatives will respond fairly quickly.

Cons

When booking my flight to Bahrain, the following happened: 1. They only booked 4 of the 6 legs I requested, leaving my final destination as Kuwait City rather than Bahrain 2. They didn't add my frequent flyer number to the reservation as I had requested 3. My preferred airlines disappeared from the list the day I went to make my reservation. After waiting several hours, one of the airlines returned literally minutes before I was heading out of the office on a vacation. 4. My selected itinerary was originally in budget, but after entering my details and clicking the confirm button, the price magically jumped $200 and required my manager to approve. 5. Seat selection was not available on all legs, and the ones I selected were ignored when the system made my reservation.

Response from Travelator

Replied February 2019

Steve, we¿re so sorry about this difficult experience, as it¿s certainly not up to our standards. Your Customer Success Manager will work with you directly on making this up to you, and also rest assured that everything we¿ve learned from this situation will go towards improving the future experience for you and all of our other users. Please don¿t hesitate to reach out any time for any further feedback or questions!

June 2020

Douglas from Vegas Enterprises

Company Size: 2-10 employees

Industry: Apparel & Fashion

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

June 2020

TravelBank nice!!

Pros

Simplicity! The ease of taking pictures and uploading.

Cons

I want to be able to select the dates for my expense report. It expenses whatever is logged at the moment

April 2020

Kajol from Linqia

Company Size: 51-200 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

April 2020

Great software, difficult to figure out

Great!

Pros

I like the ability to book travel within and do expenses at the same time, very convenient.

Cons

Very hard to submit an expense, it needs to be first sent then added to a report then another step, slower than other softwares I have used.