Salesforce Platform Software


 

Salesforce Platform is an enterprise platform-as-a-service (PaaS) solution that allows developers to build and deploy cloud applications. The platform provides tools and services to automate business processes, integrate with external applications and provide a responsive layout to users.

Users can run and manage apps written in open languages like Ruby, Java and PHP using Salesforce and Heroku. Heroku Enterprise provides collaboration functionality, enterprise-grade support and control features to users.

Salesforce Lightning Design System provides guides and code to developers for building apps. Users can deliver apps by using reusable building blocks including maps, calendars, buttons and number-entry forms. The platform allows users to build enterprise applications by dragging and dropping components into the Lightning App Builder. Users can also modify data-object relationships with a schema builder.

Users can connect their apps with external data sources by using Lighting Connect. Support is provided via video tutorials, an online forum and over the phone.

 

Salesforce Platform - Lightning App Builder
 
  • Salesforce Platform - Lightning App Builder
    Lightning App Builder
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

117 Reviews of Salesforce Platform

 

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Software Advice Reviews (66)
More Reviews (51)

Showing 1-20 of 66

Galen from Quest Technology Management
Specialty: IT Services
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Very dependable and easy to pull information for prospecting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Salesforce is a great software for tracking prospects and current accounts. Loved the ability to schedule evens

Cons

Nothing negative to say about Salesforce. it was a tremendous tool for me and my colleagues for over 7 years.

Review Source
 
 

Mark from Red Chili Web Design
Specialty: IT Services
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Favorite CRM Period!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Salesforce has been our favorite CRM for so many reasons over the years. It's been absolutely critical to building a strong foundation in our organization with building our customer relationships. Hands down this is the best!

Cons

I had a bit of issues initially getting set up. At the same time it felt like the sales rep was unable to help with technical issues, and their support line was limited. Still, this was just a small hiccup as we launched forward with speed right after!

Review Source
 
 

Felipe from Grouper SpA
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Salesforce platform review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think it would be a great solution if they work in the user interface

Pros

The solution is very complete in the management and control tools. Delivering detailed information for decision making

Cons


147/5000
the solution for the selling user is very complex in its use and does not motivate the sales force to use it as a facilitator for their activities

Review Source
 
 

Brian from Kelly Services
Specialty: IT Services
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

almost perfect CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Salesforce is a great CRM. You are able to track the full sales cycle, from leads to wins to dispatching of produce or service. You can customize the fields your company needs, and remove the ones you don't need.

Cons

If you are new to CRM, you can easily get overwhelmed with all the options. With saying that, if Salesforce is your first CRM and you try others, you will find most, if not all, fall short.

Review Source
 
 

DYLAN from TR
Specialty: IT Services
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2018

September 2018

Challenging

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I'd prefer something smooth and easy to use. Salesforce is the best of all the mediocre tools available. Not saying much.

Pros

There's a ton of information available...it's everywhere. Your company can integrate its system with Salesforce pretty well. It's easy to do and the breadth of information available is excellent.

Cons

It's slow. Difficult to navigate. The user interface definitely needs an upgrade. The same set of information can be found multiple times and you have no idea what's right.

Review Source
 
 

Bob from Albuquerque Windustrial
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Outside Sales

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to setup but maybe not as easy as some of the others. This is a nice program and would fit most peoples needs. Great features and a lot of apps.

Cons

Could not connect to mail server so we could not use 2-way sync or calendar sync but this was our tech issue not theirs.

Review Source
 
 

Shibu from Tata
Specialty: IT Services
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2018

May 2018

Outstanding cloud-based platform for Custom application development and prepackaged CRM functionality for all types of business needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

No hardware purchase cost and no hardware maintenance cost, big plus
Very easy to use and learn for business user and developers
Pre-packaged components and widgets speedup the development effort and timelines.
Minimal coding for application development
Effective cloud platform for small and large enterprise
End to end life-cycle management from website(site.com) to data management
Very good documentation for user and developers.
Awesome effort from Salesforce team by conducting webinar on new features and components

Cons

Nothing to complain as Salesforce improved lot with the new releases, however search results are still clumsy.

Review Source
 
 

Samanth from Moakler Wealth Management
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

First introduction to Campaigns

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Marketing includes simple campaign management capabilities such as account segmentation, target list generation, lead source tracking and packaged reports. This was my first introduction to campaigns and it was a comfortable transition from our old software. Again, I used it in a past position not currently.

Cons

The software comes with a high price tag that is not suitable to a company our size but I would definitely try it again once we grow.

Review Source
 
 

Rajesh from Damco
Specialty: IT Services
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Best Customer success tool for your business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Please make it more interactive by using different reports and charts.

Pros

I like to build sales app with this platform.it becomes my first choice to use as it is very easy to use and configure.it is a matured product for customer relationship.

Cons

No deep drill on data .one can not dig deep into data and check required details .we can not see data reports in more interactive way.

Review Source
 
 

Kate from locateinv.com
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Powerful product if you know how to use it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall the system is great, and helps us a lot with productivity and sales. But you'll need to know their language and structure for setting up anything customized to your organization, and you should hope you don't need help from their support team, as the team is generally useless. We've had billing issues last 6+ months, dealt with customer service reps who knew less than we did, and had our account manager change every 2 months or so because the turnover is so high.

Pros

Lots of features, easy to use once it is set up, plenty of options for add-ons and integrations with other systems

Cons

Additional features can be pricey, customer service is terrible, they'll charge you for everything additional

Review Source
 
 

Jeffrey from Baptist Health
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

Salesforce can be a robust CRM and Sales management tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a great platform for managing a dispersed sales team. If you have the resources and funding available this can be a valuable tool to help drive sales in your organization.

Pros

There is no software to buy. You get the Salesforce platform and all of their continual updates. You can also extensively customize your site to meet your specific business needs. Since the platform is in the cloud everything stays in sync. There are many 3rd party solutions you can tie into.

Cons

The monthly subscription fees need to be considered for the amount of users you have. You will likely need to have a developer in your business or hire out a contractor to build your site. Depending on complexity this can get expensive.

Review Source
 
 

Kartikk from UnitedLex Corporation
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Great Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Has all the features that are needed. The tool can be easily customized as per your internal workflows and processes.

Cons

Difficult to export large reports and data sets. Dashboards and analytics can be improved by increasing the number of different ways the data can be combined and analysed.

Review Source
 
 

Nate from TMACOG
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Decent Web Based CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

To me it feels like a decent middle of the road option for growing firms that don't want a major outlay in cost to develop a CRM system, but still need to be able to customize their CRM to meet their needs.

Pros

Its not bad for what you get. Allows for a decent amount of customization. You can get it fairly close to setup on how you want to use it. Can access your information from anywhere due to it being in the cloud. Does have a lot of modules that can further customize the interface, but some of them do get rather pricey.

Cons

Is it a subscription based model. so you'll have to look elsewhere if you want a one time up front payment. Interface can be slow to load at times depending on your internet speed. Support is generally ok, but sometimes responses can be 24-48 hours.

Review Source
 
 

Raewyn from Team FF
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Big and feature rich

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Salesforce has grown over the years into a mega platform and so it has something for everyone, but you need to really understand your requirements to ensure it's the best fit for your organisation.

Cons

It can be overwhelming if you don't know what you need or want to build. The User experience has improved but I feel is still behind some competitor products.

Review Source
 
 

Aimee from Computer Software
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Easier to use than most

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This system keeps everything organized. From leads to customer service calls. Its nice having everything all in one tab and organized

Cons

Sometimes updates cause issues but not much I can say that I don't like. I've used it for about 7 yrs now

Review Source
 
 

Jake from Cord Media Company
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

A Marketer administrating a clients Saleforce CRM for Lead Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product, can see why there's such a huge following of people that support the system.

Pros

Lot of features, very robust, and has many ways you can customize the platform to fit the needs of a specific business.

Cons

Sometimes its bit difficult to navigate around to where you need to go to resolve an issue. The free content that helps one better understand the platform requires a form fill to then be contacted by a sales person for a product you already own.

Review Source
 
 

Ajay from Uber
Specialty: IT Services
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

Salesforce Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use platform, ability to track cases, document storage, central repository, used by many clients

Cons

Not as intuitive for newer user, requires intermediate level of training, Can potentially be expensive to use for non enterprise users

Review Source
 
 

Brandon from Uber
Specialty: IT Services
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

Amazing CRM

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Salesforce has a majority of the details I need to retain on file for my customers in one simple place.

Cons

I don't like that a few of our data portals aren't able to sync with the salesforce platform. I'm sure down the road a lot more portals will be able to sync with the network.

Review Source
 
 

Henry from Goettl Air Conditioning
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

It Gets The Job Done

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It has an incredible range of customizations to improve your workflow. You can perform really narrow-ended searches to pull up leads relevant to you.

Cons

By the same vein mentioned above, the ability to customize so greatly may confuse those not familiar with the software or its full capabilities.

Review Source
 
 

Chet from Insurance
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Tried multiple this is good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Good for sales and tracking customers nice and easy to use with awesome functions. Overall the best one I tried

Cons

Data entry is a bit repetitive but that may just be me not fully understating the product yet. I'm sure I will figure it out.

Review Source
 
 
 
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Showing 1-20 of 51

Jessica from Business School
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Fantastic Multi-faceted Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fantastic overall experience. Has changed how we collect and approve documents. Easy to aggregate data and sort tasks.

Pros

Very easy to create and build in. Great user interface and easy to re-format when working on different pieces of a report/ data set.

Cons

I have had no issues with the platform thus far.

Review Source: Capterra
 

Elissa from Adjust
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

A strong, easier-to-use upgrade

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I was not one of the decision makers for this product, so I haven't tried competitors and don't know if any of them work better, but Lightning seems to be comprehensive and functional.

Pros

Compared to Salesforce Classic, Lightning definitely looks cleaner and feel simpler to use. I mainly use Lightning to view the status and progress of feature requests, and find that the information is laid out clearly and concisely. Lightning isn't the most beautiful UI but I'm able to find what I need.

Cons

After using Salesforce Classic, it's a little hard to get used to Lightning, which doesn't have all of the same functionality. It can be a little annoying to have to switch back to classic to access certain features (like article management, which is either unavailable or very hard to find in Lightning).

Review Source: Capterra
 


November 2018

November 2018

Great for organization but needs better functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The detailed reports I can run for my leads.

Cons

It's not easy to navigate and is very confusing at times. My company upgraded to the lightening but the classic version is much easier to navigate. This one is very difficult.

Review Source: Capterra
 


November 2018

November 2018

Modern simple to use but very improvable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My personal experience has been satisfactory the only thing that the transition has been a bit slow but this can be something internal to my company

Pros

This application is being implemented in my company recently to record reports and orders of services. It is very easy to use and simple. It has very practical options that help optimize processes in a single click and in some cases automatically.
It has several areas of opportunity

Cons

It has several areas of opportunity. since for very large transnational companies the adaptation of this new aplicaicon is a little difficult, since improvements have to be made little by little. A company not of this magnitude will undoubtedly have an excellent application

Review Source: Capterra
 


November 2018

November 2018

The Best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best platform for a growing business from an operations standpoint.

Cons

A lot to learn and sometimes feels pricey.

Review Source: Capterra
 


October 2018

October 2018

Good But Could Be Better

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

This program is extremely helpful for storing information, keeping track of clients, and using these tools to assist another co-worker if you are not familiar with a client's needs. It is also a great central access point with remote/field reps that may not have access to specific reports, files, data, etc.

Pros

The search feature is good, it pulls everything associated with what you are looking for.

Cons

Sometimes there are serious delays. The program will need to reset and what ever you just did does not save. The email link does not carry over the information from the email. It will log the email with the title but will not transfer the body of the email into Lightening. Not sure if this is specific to my job's version or not.

Certain aspects of the program convert back to the original Salesforce Classic look

Review Source: Capterra
 

Philipp N. from [New York] Know Go Conference
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Great CRM if you know how to use it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a CRM salesforce allows us to track our pipeline and report it to management and the board. For me personally, as I work in marketing it allows me to see leads that we captured through our forms and where these leads come from. From there inbound leads can be assigned to sales managers.
If you are a small company that does not need too many features etc, one of the smaller vendors in the marketplace is recommendable too.

Pros

Salesforce is the go-to CRM and market leader for a reason: solid lead and pipeline management. I like the integration with outlook and the depth of reporting features.

Cons

It takes some time to learn how to use it. Also the settings around standard lead fields and different lead views are confusing to me.

Review Source: Capterra
 

Erikka from Choice Hotels
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Salesforce Lightning

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's a really great tool for mobile users. Salesforce Classic isn't as user friendly. I work on a sales team and we depend on Salesforce Lightning.

Cons

Not all fields are always functional on my mobile but this may be a problem within our company and how we have SF configured.

Review Source: Capterra
 

Justin from PowellsWood Garden
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Lightning Platform has revolutionized our small non profit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are so grateful for Lightning Platform. It was the perfect remedy to help us build a stronger community.

Pros

I love that Salesforce can seem to handle all of communication needs. It generates an endless amounts of reports and has enabled us to take our small non profit to the next level with donations, donor communication, and membership.

Cons

Salesforce is difficult to learn without a personal coach. I read a lot and watched youtube videos but I am pretty sure I am still not accessing all that it has to offer.

Review Source: Capterra
 


September 2018

September 2018

Salesforce Lightning Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

good

Pros

we can easily manage pipeline using custom reports and dashboards.
you can set auto email delivery of reports
out of the box integrations with many leading applications
navigation made easy compared to Classic version

Cons

its very expensive
steep learning curve
estimation features missing

Review Source: Capterra
 


September 2018

September 2018

Lightning is okay

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Lightning give salesforce an updated log and some additional features. It’s nice to look at, and it also seems easier to learn/use effectively.

Cons

While it does look nice, I didn’t notice any other substantial changes from another salesforce platform to lightning. Unless you specifically need it for something, I’m not sure if it’s worth paying extra.

Review Source: Capterra
 


September 2018

September 2018

SalesForce Lightning

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's a great database for all current and potential members. Great for organizing new leads and upgrade leads with current members.

Cons

There can be a slight learning curve, but once you get past that SalesForce Lightning is pretty user friendly.

Review Source: Capterra
 

Randall from Computer Software
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Lightning Platform for Software Developers

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I have found this software to be fun to work with. It takes a different approach than anything else that I've worked with previously, so it keeps you engaged and entertained. I would highly recommend learning this software to other developers wanting to work with enterprise customers.

Pros

Lots of resources to help you get started with this platform. All of the prebuilt components are documented well in the Salesforce documentation, and it is extremely easy to get started with developing. Trailhead is extremely helpful in introducing the concepts that are important to developing for the Lightning Platform, so it is not hard to know where to go next in your learning journey. The other benefit is that it is extremely popular and there is a lack of qualified developers, so the barrier to entry through learning about the Lightning Platform is lower than it is with other technologies.

Cons

There is a relatively steep learning curve because it is VERY opinionated. In addition to learning the Lightning framework, there are many other pieces that you will be required to learn. Apex and SLDS are two examples of that. You won't be proficient in Lightning Platform development unless you have all of the pieces.

Review Source: Capterra
 


September 2018

September 2018

Great but Trouble Seeing Old Files

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The layout is fresh and a bit more simple to find things

Cons

I do have to revert to the old platform to find some of the files and contracts from the past.

Review Source: Capterra
 

Ryan from GoKnock
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Keeps me organized

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Keeps me organized with all the leads I have been following up on. Super simple to see where each of the leads are in on the sales process.

Cons

It can get a bit confusing with all the additional apps.

Review Source: Capterra
 


September 2018

September 2018

State of the Art Dashboards & Reporting

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

As the salesforce classic platform is going away, we are slowly switching to lightning. We use the platform to manage accounts, user stories and test results, and create reports and dashboards.

Pros

The ability to create and customize dashboards is much improved in this platform vs. salesforce classic. The features for report creation and the ability to create custom filters for reports is also better than the previous platform. The platform allows you to create interactive, professional looking dashboards for any of the data stored in salesforce . It provides the ability to create executive summary dashboards with the ability to drill down to obtain specific details.

Cons

I prefer the layout for account and user management in the classic version. The layout is a lot different in this platform and takes time to adapt.

Review Source: Capterra
 


September 2018

September 2018

Lightning is the best way to use Salesforce in the cloud

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Having always loved the functionality of Salesforce but not enjoying the readability of Salesforce, Lightning breathed some new life into the product. Lightning brings your reps closer to having that amazing sales experience and improving quality. It makes it so easy to understand where your assets are located and how best to interact with them. Salesforce has always had a strong hold on the marketplace in terms of functionality, and now they are finally taking over in terms of flexibility.

Cons

Like Salesforce Classic, Lightning is still built on the same platform that can at times be confusing and complex to setup.

Review Source: Capterra
 

Sean from Road Scholar
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Salesforce At a Not-For Profit

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Salesforce is very stable, we rarely encounter any bugs in day to day use.

Cons

Lots of dead space in some of our screens, lots of white, poor accessibility options.

Review Source: Capterra
 

Donald from Agriculture Financial Services Corporation
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

Using Salesforce successfully as a front end for our customers to connect with.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Salesforce Lightning Platform provided a very clean interface to setup for our customers to log into and update and/or submit their information. It was successfully integrated with our legacy systems and even the complicated business rules are handled in a clean way. Once created our employees are also able to login but only complete very basic tasks, for complicated items our legacy system is still used. Overall the process has been smooth.

Cons

The system still has a few bugs, a little over a year after launch, and sometimes goes down, but this maybe due to the connections with legacy systems. There were few items added to start but over time the integration team has been adding more functionality.

Review Source: Capterra
 

Nancy Jo from Knect365
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

July 2018

July 2018

Not great with analytics

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

CRM System keeping clients organized.

Pros

It is an easy to navigate program. Rolling over calls to the next day needs to be a feature. It is fairly easy to use

Cons

pulling reports are hard. I am not sure if that is because of how my company set up the system or not. If I want to send an email campaign blast out it is very confusing and therefore walk away from it

Review Source: Capterra
 
 
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