Appointy Software

Pros

I really like the reminders. Also, the software is really user-friendly.

Cons

There is nothing negative about this software at all.

Pros

It allows automatic scheduling. It also allows group scheduling and appointment scheduling. The calendar sync allows our employees to be up-to-date with the monthly agenda and tentative meeting schedules.

Cons

The inability to track or schedule leaves and absences is a great setback. It would really be nice if this software can also track time in and out.

It's been short but fine. It seems to be an effective tool if and will probably do wonders for those needing to provide users with opportunities to book a service from you.

Pros

I am always looking to see what apps or programs are available for teachers/staff to be able to book/schedule time with me. I've used Appointy sparingly and have noticed a few things. I like the option features and breakdown of services and times. There is a lot of flexibility there. I also like how they are now integrated with Google. The data, analytics, and reporting features/tools are really good. Great way to analyze results.

Cons

Not sure this is a major concern for all, but for me, in education, its just not quite what I am looking for. I need to be able to set my day by class periods with hallway/buffer times built within. Im also not selling a service, so this seems more geared to business.

Outrageously horrible

Pros

Google maps integration (but that hardly works)

Cons

Double bookings, manual sync that does not work unless you upgrade. Nothing works, not even the manual features they offer under the Plus plan that is suppose to sync with Google calendar one way. It does not update the google calendar at all. I even blocked my calendar directly in the Appointy system and the blocked time was still showing on google maps direct booking. Tech support is not helpful at all and does not address my issue. Cannot get a dedicated person to help me. I have chatted with 5 people today.

Pros

We love the fact customer's choose which time works for them. It saves so much confusion and we have not yet had one scheduling conflict.

Cons

We have not yet ran into any significant problems. I will update accordingly if so.

Solution for scheduling when phone engagement is not possible or desired.

Pros

High Tech Solution to scheduling appointments,
Provides client with control over when they come in for an appointment,
Can set up boundaries and restrictions on scheduling,
Does not show calendar details to client

Cons

Takes quite a while to set up,
Setting up Calendar scheduling restrictions is cumbersome,
Could be more intuitive than it is

Pros

We use this for scheduling meetings with an outside partner organization. Great to be able to schedule meetings without any back and forth.

Cons

Users need to be on top of making sure their calendars are successfully integrated with this software. There were times that I would schedule a meeting, then have to cancel it, but since I had canceled it via appointly and not my home calendar, I have to go in to physically change or cancel the appointment.

good scheduling tool

Pros

I have been using appointy for my every appointments in my personal business classes. Having a free trial has helped me to try and see if its best suitable for my business and it has been a pleasure using the service.

Cons

Would love to see some improvements in the UI and UX of the platform, as it is quite hard to reach the desired option for a particular option.

Pros

Appointy allows our office to allow scheduling via online channels such as Facebook. Having this interaction on social media has been a huge benefit.

Cons

So far, this software has met our expectations. It did take a little while to get used to it once we switched, but for the better!

Pros

The core functionality of the software is impressive and full of features when considering the value. We love the fact we can manage an entire team and setup appointments with customers easily. We can also add custom questions to specific services to collect vital pre-call information.

Cons

The UI is cramming a lot of features into one place. It takes many clicks to get from one place to another or find your way around. I guess that's a side-effect of providing so much for a low monthly price point. Luckily, there is an improved v4.0 UI coming soon that promised a better experience. *fingers crossed*

It work but when you need to make changes it is impossible to reach tech support. And they claim you can reach them 24/7. Such a lie.

Cons

Almost inpossible to reach tech support. Instead you get to leave a voice mail and they never return your call.Can not reach tech support. I have been calling for 2 months. I just called 10 time today. Nobody will answer the phone

Automation which results Time savings for my team.

Pros

I'm usually someone who likes to troubleshoot my own issues as it tends to be faster. But for appointy, their support is as good as having a specialist on staff. Not only do they respond quickly and professionally, they think for my business and help me pre-empt problems. They share best practices with me and help me find the best solution. In many cases, they simply make the changes for me.

Cons

There isn't much to dislike about appointy. The software is made to be easy to use yet powerful. If I have to point out one thing, it's the membership system. It's working with a small problem being that once the membership is used up, the client is unable to purchase more sessions at regular prices. Having said that, for the amount that I'm paying, this is already very worth while. I'm sure they will rectify it in the coming version.

Pros

I have been using Appointy for 2 years now. Many great features for a free product. My clients seem to be able to use it, as most of my bookings now come through Appointy. No one has ever told me "I am calling because I can't figure out how to book online." Really like the Google Calendar integration.
Now that my business is taking off I plan to upgrade to the paid version. I would like to further customize the client contact points, which is limited in the free version.

Cons

I am not automatically logged in when I go to the website, and before I can log in I get a customer service pop-up chat window asking me why I have come to Appointy. Its just a little annoying to be asked the same question every day. That said, they've let me use this software for free for 2 years, so trying to engage me once a day is not too high a price to pay. :)

Pros

Impressive Customer Service. Very quick response time and very helpful.
A lot of the default settings are already very useful
easy to customize your page

Cons

100% customization not possible,

Pros

Chat support helps, I try to get more customers, it's too early to tell you more about the benefits (more customers)

Cons

The translation must be good and ready, customers should be kept. I still hope to receive a better translation.

Online bookings and staff able to check their schedules via app

Pros

As the software does not meet our needs entirely, we have compromised on some things. I have trialled over 38 software companies and Appointy had the best customer service , so we chose them

Cons

We do sibling bookings and a lot of repeat business- the software does not cater for that especially well. But we have managed to work around it

Happy customers, and less frazzled staff!!!

Pros

It's easy to use, and looks good!!! It's has helped our business already and it's only been live about three weeks. Our biggest complaint from our customers has been booking. Having to wait for a call back and not being able to plan their day was a BIG problem.

Cons

I'd like more filters for running reports, and notifications when a purchased package has run out or is close to running out would save the day! :)

Pros

Customer support in setting up was great. The system is intuitive and easy to use. Would definitely recommend it.

Pros

Super easy to use and the free online set up assistance is superb. Within the first week I had 5 new clients schedule with me which was a huge increase from before when they had to call or email.

Cons

The service is meeting all of my needs for the most part. My only hope is that they will soon offer the ability to attach specific forms to be filled out by my clients for specific visits. But even without that this service has already given me more time to work on what I love during day and less time on admin functions.

There are so many features that its tough to find where everything is and how to do it. But that's where their excellent customer service comes in.

Pros

Customer service is hands down the best. Super friendly, responsive and HELPFUL. When I had trouble finding a feature, customer service helped me find it and in many cases made the change for me!