Appointy Software

SUBPAR!!

Pros

The system was somewhat easy to get started but not in all areas.

Cons

Have the time the system and the mobile app don't link up. 75% of the time customers can't pay online because of a glitch in the system. Sometimes the site doesn't work or even link up with your pay online source to see if the customer has even paid. I've had more customer complaints than i care to deal with.

Pros

We have a very busy Customer Success representative that is always booking with Clients. This keeps appointments very organized and timed correctly.

Cons

Wish there was a bit more screening capabilities on clients who book an appointment to be sure there are qualified or relevant meetings made.

Pros

This software is easy to use for scheduling. This is a necessary tool to help you stay organized and on the right track. I especially love the Social media feature since I'm not well versed in that area.

Cons

The customizeable features can stand to be a bit more user-friendly.

Pros

It's easy to use and had a very clean User Interface and User Experience.

Cons

It's lacking the ability to schedule appointments for couples massage.

Pros

My work schedule is quite erratic and I’m often running from one part of the office to the other side of the building. Aside from my projects and day-to-day tasks, I have weekly meetings with staff and other employees. I’m so glad we have Appointy which is a software that manages appointments. With Appointy, I can oversee my schedule in one system and not get sidetracked with other matters. This system links to my Google calendar and even helps me with booking rooms for our meetings. I get a reminder each time and the software also checks to see if I need to make a recurring appointment.

Cons

There were a couple of times wherein there were glitches when I used the application on my phone, but other than that, I didn’t encounter anymore problems afterwards. It has been very useful for me.

Pros

I am able to retain my customers, all the while attracting new ones . All from the same app.

Cons

It sometimes slows down at startup, but an update usually resolves it.

Pros

I really like the reminders. Also, the software is really user-friendly.

Cons

There is nothing negative about this software at all.

Pros

It allows automatic scheduling. It also allows group scheduling and appointment scheduling. The calendar sync allows our employees to be up-to-date with the monthly agenda and tentative meeting schedules.

Cons

The inability to track or schedule leaves and absences is a great setback. It would really be nice if this software can also track time in and out.

It's been short but fine. It seems to be an effective tool if and will probably do wonders for those needing to provide users with opportunities to book a service from you.

Pros

I am always looking to see what apps or programs are available for teachers/staff to be able to book/schedule time with me. I've used Appointy sparingly and have noticed a few things. I like the option features and breakdown of services and times. There is a lot of flexibility there. I also like how they are now integrated with Google. The data, analytics, and reporting features/tools are really good. Great way to analyze results.

Cons

Not sure this is a major concern for all, but for me, in education, its just not quite what I am looking for. I need to be able to set my day by class periods with hallway/buffer times built within. Im also not selling a service, so this seems more geared to business.

Outrageously horrible

Pros

Google maps integration (but that hardly works)

Cons

Double bookings, manual sync that does not work unless you upgrade. Nothing works, not even the manual features they offer under the Plus plan that is suppose to sync with Google calendar one way. It does not update the google calendar at all. I even blocked my calendar directly in the Appointy system and the blocked time was still showing on google maps direct booking. Tech support is not helpful at all and does not address my issue. Cannot get a dedicated person to help me. I have chatted with 5 people today.

Pros

We love the fact customer's choose which time works for them. It saves so much confusion and we have not yet had one scheduling conflict.

Cons

We have not yet ran into any significant problems. I will update accordingly if so.

Solution for scheduling when phone engagement is not possible or desired.

Pros

High Tech Solution to scheduling appointments,
Provides client with control over when they come in for an appointment,
Can set up boundaries and restrictions on scheduling,
Does not show calendar details to client

Cons

Takes quite a while to set up,
Setting up Calendar scheduling restrictions is cumbersome,
Could be more intuitive than it is

Pros

We use this for scheduling meetings with an outside partner organization. Great to be able to schedule meetings without any back and forth.

Cons

Users need to be on top of making sure their calendars are successfully integrated with this software. There were times that I would schedule a meeting, then have to cancel it, but since I had canceled it via appointly and not my home calendar, I have to go in to physically change or cancel the appointment.

good scheduling tool

Pros

I have been using appointy for my every appointments in my personal business classes. Having a free trial has helped me to try and see if its best suitable for my business and it has been a pleasure using the service.

Cons

Would love to see some improvements in the UI and UX of the platform, as it is quite hard to reach the desired option for a particular option.

Pros

Appointy allows our office to allow scheduling via online channels such as Facebook. Having this interaction on social media has been a huge benefit.

Cons

So far, this software has met our expectations. It did take a little while to get used to it once we switched, but for the better!

Pros

The core functionality of the software is impressive and full of features when considering the value. We love the fact we can manage an entire team and setup appointments with customers easily. We can also add custom questions to specific services to collect vital pre-call information.

Cons

The UI is cramming a lot of features into one place. It takes many clicks to get from one place to another or find your way around. I guess that's a side-effect of providing so much for a low monthly price point. Luckily, there is an improved v4.0 UI coming soon that promised a better experience. *fingers crossed*

It work but when you need to make changes it is impossible to reach tech support. And they claim you can reach them 24/7. Such a lie.

Cons

Almost inpossible to reach tech support. Instead you get to leave a voice mail and they never return your call.Can not reach tech support. I have been calling for 2 months. I just called 10 time today. Nobody will answer the phone

Automation which results Time savings for my team.

Pros

I'm usually someone who likes to troubleshoot my own issues as it tends to be faster. But for appointy, their support is as good as having a specialist on staff. Not only do they respond quickly and professionally, they think for my business and help me pre-empt problems. They share best practices with me and help me find the best solution. In many cases, they simply make the changes for me.

Cons

There isn't much to dislike about appointy. The software is made to be easy to use yet powerful. If I have to point out one thing, it's the membership system. It's working with a small problem being that once the membership is used up, the client is unable to purchase more sessions at regular prices. Having said that, for the amount that I'm paying, this is already very worth while. I'm sure they will rectify it in the coming version.

Pros

I have been using Appointy for 2 years now. Many great features for a free product. My clients seem to be able to use it, as most of my bookings now come through Appointy. No one has ever told me "I am calling because I can't figure out how to book online." Really like the Google Calendar integration.
Now that my business is taking off I plan to upgrade to the paid version. I would like to further customize the client contact points, which is limited in the free version.

Cons

I am not automatically logged in when I go to the website, and before I can log in I get a customer service pop-up chat window asking me why I have come to Appointy. Its just a little annoying to be asked the same question every day. That said, they've let me use this software for free for 2 years, so trying to engage me once a day is not too high a price to pay. :)

Pros

Impressive Customer Service. Very quick response time and very helpful.
A lot of the default settings are already very useful
easy to customize your page

Cons

100% customization not possible,