About R.O. Writer

R.O. Writer is an on-premise auto shop management solution suitable for small to midsize businesses. It is compatible with Windows operating systems and provides tools to manage time tracking, service writing, accounting and inventory.

Users can draft estimates, schedule work orders and accept payment from customers through a single interface. Communication tools assist with customer outreach. R.O. Writer includes an employee time clock to track technicians' time and calculate their efficiency. It can further schedule an appointment with the technician and send appointment reminders through email.

A Smart eCat tool integrates with part suppliers and allows shops to make purchases. Users can search for parts and order online.  R.O. Writer enables ...


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Supported Operating System(s):

Windows 7, Windows 8, Windows 10

58 Reviews of R.O. Writer

Average User Ratings

Overall

3.76 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(32)

32

4 stars

(7)

7

3 stars

(4)

4

2 stars

(3)

3

1 stars

(12)

12

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 58 results

January 2019

Erich from Euromotive, LLC

Company Size: 2-10 employees

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Great system for the European repair industry

Pros

I pushed for RO Writer when we decided to open our own shop due to the great experience I had at another shop. The system is well built and is VERY customizable so we can build it more to our everyday use. I like the fact that is integrates World Pac as that is our main parts source. My partners have only been working with the system for a few days and already love the overall simplicity of it and how relatively intuitive it is. The scheduler is another great feature so we are able to see what we have at a glance. We also like the training that comes along with getting the program as they make sure that you understand the basics of the system and provide plenty of guidance time and time for any questions. Customer support has been great so far and sales was a great experience as we were only sold what we were looking for and did not feel pressured to get anything we didn't need.

Cons

The only real issue we have at the moment with RO Writer is the accounting software integration is provided by a third-party vendor. This requires an additional up front cost and then a monthly fee thereafter so RO Writer can integrate with Quickbooks. It would be nice if RO Writer would offer this integration with the system rather than having a third party vendor, but at the same time RO Writer makes a great product.

September 2019

Keith from Liberty Equipment

Company Size: 11-50 employees

Industry: Automotive

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

RO Writer easy to use

The day to day use of RO Writer has become a natural part of our days.

Pros

Very easy to use, integrates with Quickbooks, easy to make labor lines to suite customer complaints, very customizable, has a DVI system that allows techs to attach pictures to RO.; allows text communications between service writers and tech which increase efficiencies. Has text capabilities from Service writer to customer and allows customer to text back for increased approval times; etc.

Cons

It is not designed to manage a large inventory (works great on a small inventory)

Reasons for Choosing R.O. Writer

Was the easiest to use and had AR, AP, Inventory, Reporting and customer retention all in one package

June 2020

Jarrod from Legacy Automotive

Company Size: 2-10 employees

Industry: Automotive

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Legacy Automotive

A C has been fantastic. He made the switch over process seamless. Software is doing exactly what we want and look forward to future updates.

Pros

Simple to use. If you can read it's self explanatory.

Cons

Almost too basic in some areas. Example: maybe a more modern look instead of blocky 2000s era software.

Reasons for Choosing R.O. Writer

Familiar with it. Been using it for years.

July 2019

Dean from Simmons Automotive

Company Size: 2-10 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

4.0

July 2019

Was decent, then bad, then abysmal

9 years of honeymoon promises, updates, new sales reps, always promises and no delivery. For the last 5 years I averaged over 20 hours per both on tech support calls. That should say enough right there.

Pros

Details. You want reports, you got ‘em.

Cons

Almost everything else. Just gets worse with each iteration.

August 2018

Larry from ATS, Inc. dba Cavalier Automotive

Company Size: 2-10 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

August 2018

RO Writer seen its beter days

It brought me to a new level of business understanding, I have simply out grown this program

Pros

It worked great for years, definately contributed to the growth of my biusiness. Once you use it it has some good logic and flow. It was a definate improvement over what i came from.

Cons

SUIPPORT, SUPPORT, SUPPORT, to much down time waiting on support. when there is a windows update it kills your license, not everytime and not on every computer. Database corruption wore us out. Spent thousands of dollars in hardware improvement only to find out it was a software issue.