



Item repair order




Supported Operating System(s):
Windows 7, Windows 8, Windows 10About R.O. Writer
R.O. Writer is an on-premise auto shop management solution suitable for small to midsize businesses. It is compatible with Windows operating systems and provides tools to manage time tracking, service writing, accounting and inventory.
Users can draft estimates, schedule work orders and accept payment from customers through a single interface. Communication tools assist with customer outreach. R.O. Writer includes an employee time clock to track technicians' time and calculate their efficiency. It can further schedule an appointment with the technician and send appointment reminders through email.
A Smart eCat tool integrates with part suppliers and allows shops to make purchases. Users can search for parts and order online. R.O. Writer enables ...
Item repair order
Supported Operating System(s):
Windows 7, Windows 8, Windows 10Average User Ratings
Overall
Ease-of-use
4.0
Value for money
3.5
Customer support
3.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
January 2019
Erich from Euromotive, LLC
Company Size: 2-10 employees
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Great system for the European repair industry
Pros
I pushed for RO Writer when we decided to open our own shop due to the great experience I had at another shop. The system is well built and is VERY customizable so we can build it more to our everyday use. I like the fact that is integrates World Pac as that is our main parts source. My partners have only been working with the system for a few days and already love the overall simplicity of it and how relatively intuitive it is. The scheduler is another great feature so we are able to see what we have at a glance. We also like the training that comes along with getting the program as they make sure that you understand the basics of the system and provide plenty of guidance time and time for any questions. Customer support has been great so far and sales was a great experience as we were only sold what we were looking for and did not feel pressured to get anything we didn't need.
Cons
The only real issue we have at the moment with RO Writer is the accounting software integration is provided by a third-party vendor. This requires an additional up front cost and then a monthly fee thereafter so RO Writer can integrate with Quickbooks. It would be nice if RO Writer would offer this integration with the system rather than having a third party vendor, but at the same time RO Writer makes a great product.
March 2019
Kevin from CincoAuto
Company Size: 11-50 employees
Industry: Automotive
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
RO Writer 2019 Gen 2 Migration
My workflow has improved significantly since the migration / upgrade. My employees are using the software far more effectively. We even took advantage of training that RO Writer offers and it has been a breath of fresh air for us. In conclusion, I had issues with my previous set up, RO Writer made promises that If i upgraded to Generation 2, a lot of my issues would be eliminated. I appreciate that they were right and that they made it incredibly easy.
Pros
1. Had problems with querying data (IE History) Was told that this issue would go away if I migrated to Generation 2. I was skeptical. RO Writer was absolutely correct. Looking up info is now incredibly fast thanks to the SQL Server back end. 2. Sales, Install and Training called me WHEN they said they would and everything worked around my schedule, couldn't have asked for it to go better. The team was fantastic. 3. I have several different POS systems. RO Writer is my favorite when it comes to ease of use, hands down.
Cons
I honestly don't have any cons to list here. I am upset that I didn't migrate to Generation 2 sooner.
July 2019
Dean from Simmons Automotive
Company Size: 2-10 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Customer support
1.0
Functionality
4.0
July 2019
Was decent, then bad, then abysmal
9 years of honeymoon promises, updates, new sales reps, always promises and no delivery. For the last 5 years I averaged over 20 hours per both on tech support calls. That should say enough right there.
Pros
Details. You want reports, you got ‘em.
Cons
Almost everything else. Just gets worse with each iteration.
Reasons for Switching to R.O. Writer
More functionality and recommended by my then ATI coach. Huge mistake.
September 2019
Keith from Liberty Equipment
Company Size: 11-50 employees
Industry: Automotive
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2019
RO Writer easy to use
The day to day use of RO Writer has become a natural part of our days.
Pros
Very easy to use, integrates with Quickbooks, easy to make labor lines to suite customer complaints, very customizable, has a DVI system that allows techs to attach pictures to RO.; allows text communications between service writers and tech which increase efficiencies. Has text capabilities from Service writer to customer and allows customer to text back for increased approval times; etc.
Cons
It is not designed to manage a large inventory (works great on a small inventory)
Reasons for Choosing R.O. Writer
Was the easiest to use and had AR, AP, Inventory, Reporting and customer retention all in one package
Reasons for Switching to R.O. Writer
Polaris was a doss type system and would not have taken us into any future. With the future of technology changing so quickly, companies have to change too. Researching and testing various work order type software, RO Writer was a good choice to fit our business model.
August 2018
Larry from ATS, Inc. dba Cavalier Automotive
Company Size: 2-10 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
1.0
Functionality
3.0
August 2018
RO Writer seen its beter days
It brought me to a new level of business understanding, I have simply out grown this program
Pros
It worked great for years, definately contributed to the growth of my biusiness. Once you use it it has some good logic and flow. It was a definate improvement over what i came from.
Cons
SUIPPORT, SUPPORT, SUPPORT, to much down time waiting on support. when there is a windows update it kills your license, not everytime and not on every computer. Database corruption wore us out. Spent thousands of dollars in hardware improvement only to find out it was a software issue.