





Call Center Dashboard






Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8About Dundas BI
Dundas BI, from Dundas Data Visualization, is a browser-based business intelligence and data visualization platform that includes integrated dashboards, reporting tools, and data analytics. It provides end users the ability to create interactive, customizable dashboards, build their own reports, run ad-hoc queries and analyze and drill-down into their data and performance metrics.
The Dundas BI platform is flexible, allowing users to connect and integrate with any data source in real-time, on any device. With the touch-based interface and responsive design, users can create and view dashboards and reports on any device from desktop to mobile.
Dundas BI can support companies of various deployment sizes and across industry ...
Call Center Dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8Average User Ratings
Overall
Ease-of-use
4.0
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
June 2019
Christopher from Aptiv
Company Size: 10,000+ employees
Industry: Automotive
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2019
Affordable, flexible solution for manufacturing operations BI
We needed a self-service BI solution that would cover manufacturing operations dashboards and use cases. We wanted a tool that would allow for the distribution of centralized common dashboards but also allow for self-service customization. It needed to connect to multiple disparate data sources, and provide native ETL. It also needed to allow for real-time refresh capability. Finally, it needed to be affordable and scalable to our global operations footprint. DundasBI was the only solution that checked all of these boxes, and so far the tool has been a great help to reducing external spend and internal, custom-coded solutions.
Pros
-Real-time dashboard refresh capability -Built-in ETL -Flexible seat types and affordable licensing -Superior flexibility and customization, without the need for coding -Out of the box performance and usage tracking
Cons
Customization and flexibility come at the cost of a steeper learning curve compared to other solutions.
Reasons for Choosing Dundas BI
The other products did not meet one or more of the main requirements we had for our BI solution. DundasBI met all of them.
January 2020
Anonymous
Company Size: 51-200 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Amazing Experience for Your Dashboard's Users
The Creation GUI is very quirky, but the results are well worth putting up with it. I have never had an idea that I could not eventually create (sometimes, some java script is needed). The fact that they expose all of their API tools to the end user is amazing, and allows you to create some awesome things.
Pros
- Support team is very helpful with basic use cases. - After a dashboard has been created, it looks great and works well for the end user. - People with zero programming experience are able to create dashboards.
Cons
(All very minor things, which might be addressed in future updates) - Data cube creation, metric sets, and dashboards must be created using their GUI- they cannot be generated using scripts or edited as script. - You cannot copy and paste sections of one dashboard or datacube to another. - Data cube nodes cannot be copied. - All programming scripts are stored in an sql database, which means you cannot use version control systems (such as Git Hub).
Reasons for Switching to Dundas BI
- *Security*: Power BI forces you to host your warehoused data on their cloud service if you want multiple users to access it. Dundas BI keeps your data on-site. - *Live Updates*: Power BI required the data to be warehoused, and the refresh time's granularity was in units of 10 minutes. Dundas BI displays current data from your data sources every time you trigger a refresh (such as changing a filter on the dashboard) or can be set to automatically refresh with a granularity of 1 second. - *Visual Appeal*: The charts from Dundas BI look much better, and changes are animated (by default). - *Documentation*: Dundas BI has very good EASY TO FIND documentation for 95% of the things you will want to do, as for the other 5%- their support staff can help you out. Power BI on the other hand requires either taking a class you pay for- or many hours of scouring message boards. Their documentation is very incomplete and sometimes even wrong.
March 2021
Rachel from Signature Performance
Company Size: 1,001-5,000 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2021
Great Value, Strong Feature Set
Pros
Built in time period over period analysis, built in correlation matrices, ability to auto export data in various forms to excel, pdf, or other formats.
Cons
There is no "undo" button on some pages,which makes error recovery more difficult. However, the company has already indicated they are working on a fix for this.
Reasons for Choosing Dundas BI
Price, feature set, amazing support, kindness, and knowledge from staff.
Reasons for Switching to Dundas BI
Tableau was good for us for several years, however, it lacked features we needed that are seemingly pretty basic. The price and flexibility with user licenses made our decision even easier.
July 2017
John-Arne from Schlumberger
Company Size: 10,000+ employees
Industry: Utilities
Time Used: More than 2 years
Ease-of-use
2.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
July 2017
Promising, good and high potential but not there yet
Dundas BI is a very good contender in the BI segment and has great potential. At the moment it is a tool for developers proficient with JavaScript and not recommended for end users. There are great potential with DBI. Unfortunately v4 got the wrong focus on non-essential upgrades thus put the bar high for version 5. To compete with Power BI, Tableau and QlikView DBI need much improvement on user-friendliness. If DBI can be really improved on administration and formatting and keeping the flexibility it will surpass most of it's competitors.
Pros
Relatively easy to get started and creating visualizations and dashboards. The scorecard, which is a kind of repeating panel is brilliant and undervalued. The report is a great addition which makes DBI an all-in-one BI tool. Dashboard layers and pop-ups enhances the experience. Data driven notification adds to a useful experience. ETL cube with data warehouse has powerful transformations and much capabilities. The open API with JavaScript makes it flexible beyond expectations.
Cons
Project and file and content management is amongst the worst in class! This need to be completely changed in v5! It's a frustrating experience to organize content. Auto save is okay, but need to be able to decide where. Check in /out is over-used and add frustration to developing dashboards. Poor cube management; need option to process multiple cubes and have incremential processing as option. Need an equation writer for those who is not proficient in JavaScript. Need more formulas for metric sets. Hidden metric sets in dashboards are a bad idea. Properties tab need complete re-organization.
March 2021
Ole Christian from Noria
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2021
Flexible BI solution
Pros
Super flexible Very good data preparation features Dashboard functionality You can do everything related to BI and analytics in Dundas, because of the flexible architecture
Cons
Working with large tables (as a data visualization) can be a little bit of a pain The report designer seems a little outdated and is not very user friendly to use
Reasons for Choosing Dundas BI
Because of the flexibility in Dundas and also in terms of price/value Dundas seems to us like to best solution. Also their sales/support team was outstanding in the process