Showing 1-20 of 38 products
Promapp is a cloud-based business process management solution that enables large and midsize businesses to create and share process knowledge using a centralized repository. The solution is suitable for various industries including... Read more
Digital Business Transformation Suite is a business process management (BPM) suite that provides businesses several digitization and management programs within a single platform. The solution can be deployed either on-premise or hosted... Read more
Asset Panda is a cloud-based platform for facility managers that offers a suite of applications including asset tracking and maintenance management. It is compatible with Windows, Mac, iPad, iPhone and can be used from anywhere while... Read more
CWA Process & QM Suite is a cloud-based business process management (BPM) suite that helps companies to manage the workflow of their employees. The software provides tools for resource modelling, process optimization and publication... Read more
Aha! is a cloud-based project management solution for small, midsize and large enterprises. It caters to industries including education, energy, finance, government, legal, IT services, marketing, medical, non-profit and others. Primary... Read more
Housecall Pro is a cloud-based field service management app for service professionals to automate their workflows. This solution includes a native mobile app and complementary web portal and serves a wide range of industries, such... Read more
Wrike is a cloud-based project management platform for teams of 20+ and is suitable for both enterprise and SMB. It comes with Gantt charts, calendars, workload view for resource management, custom dashboards and real-time updates.... Read more
UiPath is an on-premise data entry and robotic process automation solution designed for businesses of all sizes. The solution allows users to create, deploy and administer automation in business processes. UiPath features UiPath Orchestrator,... Read more
Pipefy is a cloud-based business process management solution suitable for businesses of all sizes in industries such as business process outsourcing, IT, service desk, shared services, financial services and sales. Primary features... Read more
Bpm'online is a process-driven customer relatonship management (CRM) solution for marketing, sales and service automation. The solution allows companies to manage the customer lifecycle from lead to sales and to ongoing customer service. The... Read more
ProcessMaker is an open source business process management (BPM) and workflow management solution that offers a drag-and-drop interface for analysts to model approval-based workflows. The solution assists organizations in designing,... Read more
Agiloft is a configurable platform that includes integrated applications for help desk, customer service, web self-service, knowledge management and contract management. It offers the ability to customize different aspects of the system,... Read more
KiSSFLOW is a cloud-based forms automation solution offered by OrangeScape Technologies that automate business processes and tracks performance. It is suitable for business of all sizes and industries. KiSSFLOW helps initiate process... Read more
Engage Process Modeler is a business process management (BPM) solution that offers process mapping, user management, process publishing, process feedback and reporting. The software is suited for organizations of all sizes. Engage... Read more
BP Logix Process Director is a compliance management solution that offers both workflow as well as business process management (BPM) compliance within a single solution. The software is best suited to the needs of financial services,... Read more
Onspring is a Process Automation Platform that allows users to manage data, workflow, and reporting. Onspring can be used for a single business and has the ability to connect multiple functions across an enterprise. The system is built... Read more
NextProcess is an accounts payable solution used for automating organizations’ payment structures. It is suited for companies of any size, across a variety of industries. NextProcess helps eliminate duplicate payments that can occur... Read more
Integrify is a cloud-based project management solution that helps businesses to design forms, build workflows and track project progress. y caters to midsize and large organizations across multiple industries. The solution provides... Read more
iGrafx is a business process management (BPM) solution. Key features include process automation, performance management, risk and compliance tools and SAP optimization, and offers cloud-based and on-premise deployments. Process automation... Read more
TrackVia is a workflow software development platform that allows users to create custom applications with a variety of uses. It is suitable for large organizations in most industries, particularly construction, manufacturing, healthcare,... Read more
Business process management: At first glance, this term seems to be a simple description of what bosses, managers and department heads do; they manage the processes of business. The term’s unstated implication is that processes are managed with the aim of increasing efficiency, profitability and/or competitiveness.
But business process management (BPM) is actually a technical term. It still carries some of the same implications noted above—the aim of BPM is to increase a company’s efficiency, profitability and/or competitiveness—but, as a technical term, it focuses specifically on the digitization of business processes. Software and application development play a central role.
(If you're looking for more generic software to simply manage a business, without the technical implications of BPM, that would just be business management software—not at all confusing, right? Don't worry, we'll clear things up.)
Reviewers' Choice Products
|Bizagi||Engage Process Modeler|
Our Reviewers’ Choice list shows the five highest user-rated software solutions for Business Process Management when adjusted for total number of reviews and recency of reviews.
If a software solution has more reviews, and more recent reviews, we value those ratings more highly than a product with fewer, older reviews. This is because is it much harder to get 100 five-star reviews than it is to get 10.
We also know that software vendors continually tweak and update their product, so we believe that more recent reviews tend to be more accurate.
To determine which products made the final cut, we looked at how users rated each solution's:
A solution can make the Reviewers' Choice top five in all three categories, or just one or two. All software solutions in the Reviewers' Choice have at least 10 reviews from real software users. The final products are listed in alphabetical order from left to right.
For more details on how we selected our Reviewers' Choice, read the full methodology.
BPM is defined by Gartner as “a discipline that uses various methods to discover, model, analyze, measure, improve and optimize business processes. A business process coordinates the behavior of people, systems, information and things to produce business outcomes in support of a business strategy. Processes can be structured and repeatable or unstructured and variable. Though not required, technologies are often used with BPM. BPM is key to align IT/OT [information/operational technologies] investments to business strategy.”
With the definition out of the way, let’s see what BPM looks like in practice. Compare the following two scenarios to understand what distinguishes BPM from the ordinary and expected activities of running a business.
|Over two-year period||Result|
|Business A (Without BPM)||
|Business B (With BPM)||
As you might expect, BPM takes different forms and is shaped by a business’s size, segment and strategy. As a result, software used for BPM is available in many different forms.
You can focus your approach to the BPM software market by looking at it in terms of three general categories outlined by Gartner in a report by analysts Michele Cantara and Rob Dunie: “Select the Right Type of BPM Platform to Achieve Your Application Development, Business Transformation or Digital Business Goals” (content available to Gartner clients).
If we knew specifically which processes businesses would be managing tomorrow, we’d have retired yesterday… and we wouldn’t have written this Buyer’s Guide today. We can’t predict the future, but we have been observing BPM long enough to understand that these general trends in BPM technology and strategy are likely to continue.