A game changer for process improvement, modelling and mapping

I came across ENGAGE whilst working as a business analyst consultant and doing workshops in the traditional Post It, paper, Visio and Excel way. I found this software and tried the free trial. The guys at ENGAGE did a quick webinar and I was up and running in an hour and have not looked back since. The first process I mapped was my existing process improvement process using the software to show how much quicker and better it would be to use the software for my role. Quickly I was able to show that as well as providing better outcomes I was also able to deliver the same/better for around 25% less effort and around 40% quicker lead time. I showed this to my boss and immediately he agreed to purchase the software. The software enables me to map live in process workshops with the stakeholders saving massive amounts of time in write ups. The added bonus of mapping live in the workshops is the stakeholders are familiar with the process maps and feel a sense of immediate ownership as they were part of creating them. The user friendly icons make it very easy for non technical staff to understand the maps. In the software you never have to draw a line or move maps around it offers simple drag and drop, copy and paste functionality that makes it easy to add forgotten process steps. The software will move the map around as you add, move or insert steps. Viewing the process from different perspectives (swim lanes) is easy, you map once and with one click you can switch the view into a roles based swim lane. You can add additional attributes to your maps such as IT systems or locations which not only gives you more swim lane views but generates additional reports. The lean functionality within the software allows you to classify the value against process steps and add really rich data against each process step such as descriptions, inputs and outputs. You also add costs against each role, processing times and break times meaning instead of a process map you create a fully costed process model. The powerful analysis tools enable you to identify and improve your processes. Your 'To Be' models can be compared to your 'As Is' with a click showing benefits (across a multitude of statistical measures) and creating a business case. The tool offers a multitude of export options into things like Visio, Word and Excel. Add to this an interactive Brainstorm function with apps for smartphones and browser accessibility which again saves time for analysts.

Pros

- Workshop friendly
- Brainstorm App
- Powerful analysis tools
- View from different perspectives without remapping
- User friendly icons
- Easily compare As Is and To Be maps
- Costs and times embedded in models
- Time saving
- Create easy business cases for change
- Easy to use and intuitive
- Depth of features and statistics for advanced users

Cons

Nothing

Transformation at your finger tips

I have used this software with a large number of customers. I have been able to demonstrate how they can improve and transform their processes. Not only this, it enables staff engagement in the mapping of the current process and in the development of a proposed process.

Pros

Simplicity, it's easy to use and to share with others. Using it in a workshop setting is brilliant, it allows the focus to be on what happens rather than keeping track of post-its and added notes.
The ability to calculate costs and timings is impressive. Even using gut-feel estimates, the overall outcome is as close to the actual cost as you will get.
Then there's the ability to produce report and provide online access to training material.

Cons

I would love to be able to produce reports from a template to suit my customers, I can do it manually but it would be good to be able to set or select a template. It is on the wish list for Engage to implement in a future release.

Fabulous product - makes process mapping simple

an easy to use system for process mapping and a great way of capturing brainstorm information electronically

Pros

We all love the brainstorm part of modeler here at RBH and it is used a lot from team meetings to full scale Annual members meetings. This years response rate for questions was 100% improved when our customers could use the tablets to post their questions.
The process modeller is so easy to use and has great visual impact. It makes calculations of lead and processing times easy which in turn enables us to save time analysing.
Excellent customer service much better response from yourselves in a different country than we might get from a company that's based in the next town to us no problem with communication at all and any issues (which aren't many are quickly fixed).

Engage Process modeler, a must to explore and improve your business!

We started 3 years ago to describe our processes in Engage Process Modeler. It is a great experience to discover together with a team how easy and helpfull this tool is. Now we have our whole quality management system including work instructions in Engage available for all our employees.

Pros

Easy to use
The feedback option is great

Cons

It need a better explorer when you use a lot of documents (available in the newest update)

Easy to learn and to use

We use the Engage Modeler Tool for mapping processes on Projects when the recording of the process cannot be completed. The initial issue is usually the configuration is incomplete or simply does not work, bringing the Project Team members together and using the Modeller accelerates the process. We create what-if type scenarios to get agreement from the Team so that configuration work can be completed and the step by step eLearning completed. We then embed the Engage workflow maps into the content to support the users understanding of the end to end process.

Pros

Easy to use, quick to develop process maps/work flows. Creation of client specific icons make user understanding quicker and easier.

Cons

Could do with more outputs.

Start using Engage to make things better and easier

We are very happy with Engage. We use it to create quick insight into our own processes and our customers. We organize workshops with projectteam. It is valuable to detect bottlenecks immediately and weaknesses and get started to make them better. The icons sets and the swimming lanes are ease of use and are highly appreciated. Any company that is in motion or has not changed for a long time needs a tool like Engage to help them. It doesn't matter if you work in a big or small organization. We also recommend the people from Engage, they are very helpfull and make a great product.

Pros

Easy to use, helpfull, value for money

Cons

none

Easy to use, fast deployment

Pros

Visualization and customization of processes. It's very easy to deploy the tool in the business. The tool supports multiple business goals like standardization of processes, operational manuals, process improvement, BPM and even in the sales process.
Absolutely 10/10 customer service, a partner to reach our business goals.

Cons

A bit light on the papertrail side. There is some basic info in who's done what at process level, but no reports supporting that.

Engage Process Modeler: Next generation process definition

I've applied the Engage Process Modeller at several clients, and I am surprised to see how this modeller really helps to let people understand and optimize their processes in inter active approach.

Pros

I like the fact that Engage is much more than just a visualisation of a process. Due to a strong data dictionary in combination with well thougth 'rules', This forces the users to develop a real process definition in stead of a nice drawing.

Cons

I've quite a lot of experience in defining processes. Therefor I'm able to use the Engae without a lot of support. However, less experienced users find it rather difficult.

Very user friendly and a fast support!

Pros

Because its simplicity of describing a process it is easy to use. Also the possibilists to optimize and request feedback on existing processes is a nice feature to keep everything up-to-date. After following a workshop (definitely recommended, very educational, interactive and even fun) al users where very motivated to start working with Engage.

Cons

There are a lot of ways to find and asked for help but I would like to see a more useful (detailed) instruction manual to find an answer by myself.
When you want to open an large process is can take several seconds to open the process. And because everything else is fast you start to think there is something wrong but you just have to wait.

Optimise Business process in an easy way!

Pros

This software allows you to easy create diagrams, implement with the financial areas, operations areas and so on. The interface It is very easy to use and you can have support from backoffice anytime.

Cons

Maintenance of a group of processes or activities is complicated. Spacially when your working with End to End processes.

Engage Process Modeller is a very powerful Learning tool!

Engage is a really easy to use tool to quickly model and capture all processes in the business. Once the processes are captured and published we especially use Engage to train employees to read, understand and learn these business processes and embed them (online) as reference documentation!

Pros

ease of use and quick process modelling

Cons

modeller and publisher are seperate

Fantastic tool for documenting and analysing business processes

My business has been working with the Engage applications for a number of years now, supporting our support services to UK Financial Services firms. We have had great success with the tools and our clients are often so impressed they choose to sign up themselves. It is hard to imagine a software investment at this level, that could deliver so many business benefits. Businesses can learn how to streamline their operations and enhance their customer experience. A great product from great people.

Pros

Easy to use
Great analysis
Highly Visual

Cons

More reports would make it even better!

Review of Engage Process Modeler, rapid capture and evaluation tool

I am a Lean and Change Management Master Practitioner and have used Engage Modeler for many years in many organisations including Councils, Universities, the Home Office, the Ministry of Defence and certain well known brand name companies. In this work I have captured hundreds and hundreds of processes using Engage Modeler, usually within service improvement, transformation and change programmes. Engage Modeler has been and still is unique as there is no other process tool on the market where you can capture straight into the tool when using it in group workshops with front-line staff to capture AS IS processes and build TO BE processes. It has many features which I will not list out here but the rapid capture is fantastic and then to be able to evaluate the process using Activity Based Costing (ABC) within the tool provides an immediate outline business case for change. I have given 5 stars in every category of the review and this is really true, a wonderful product and great team at Engage. Well done guys!