



Contact process modeling




Supported Operating System(s):
Mac OS, Web browser (OS agnostic)About Engage Process Modeler
Engage Process Modeler is a business process management (BPM) solution that offers process mapping, user management, process publishing, process feedback and reporting. The software is suited for organizations of all sizes.
Engage Process Modeler combines graphical mapping, operation management and offers a bottleneck indicator. Users can map business processes using the drag-and-drop interface. Icons can be assigned to tasks, which helps users to visualize business processes.
Monthly subscription pricing is offered. Support is provided through webinars, via email and over the phone.
Contact process modeling
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
November 2020
Maarten from De Verbetercirkel
Company Size: 1 employee
Industry: Education Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
The value of this BPM platform is in shown in it's name: Engage!
Engage is not just a tool to describe processes. It is a platform in which you can engage every stakeholder and user of a process that leads towards a product or service. The richness of Engage is to multidisciplinary come together and define and lay out how value streams through your processes. It gives more insight in how one contributes in that. Next to that it provides a cloud based space where your users can look into their most actual processes. Furthermore: Engage is the locking pin that enables you to make a firm step-up in improving processes. At this moment I can imagine Engage is second to none, when it comes to a lightweight and yet complete and intuitive platform for discovering, publishing and maintaining processes. So it can be labeled as a "must have asset" in continuous improvement!
Pros
- intuitive 'Microsoft alike' platform - easy to understand - appealing software - complete in it's simplicity to use - logical build up: model->publish->view - various methods to engage users and stakeholders - friendly people to deal with - and: the most responsive cloud supplier I have experienced so far in my career, when it comes to address questions and guidance
Cons
I didn't find anything that I liked least.... Maybe SSO with Microsoft Azure might be a chance to further enhance the product. Maybe it already exists? And for the Dutch educational market the use of SURFconext for SSO would be very desirable or even necessary.
December 2019
Jim from South Hams & West Devon Councils
Company Size: 201-500 employees
Industry: Government Administration
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Simple, Intuitive, Powerful Software
Mapping the entire 'As Is' situation to use as a reference point for the entire organisation and highlighting current best practice and risk appetite allows for organisational consistency and thorough grounding before moving to the redesign phase. Engage enables us to deliver a 'Process Library' to aid training, audit, Change Management, & Quality in the organisation
Pros
Very quick to learn and master so provides instant feedback on benefits to processes. Highlights savings routes and cost drivers that aren't obvious, enables you to see 'the wood for the trees' Allows quick experimentation to find the optimal processes
Cons
Some concepts that Engage uses as a pre-requisite for building processes can be a little obscure so you can waste time early on understanding why it works the way it does. This is easily overcome with some training and explanation
Reasons for Choosing Engage Process Modeler
Better support and product roadmap Best in class product with a sensible licensing structure
Reasons for Switching to Engage Process Modeler
More intuitive design and far quicker to use Much better to use in a workshop setting
January 2021
Frederik from Significant
Company Size: 51-200 employees
Industry: Government Administration
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2021
Engage Process useful for many purposes
I am very enthusiastic with the Engage Process tool. The tool is useful for many purposes. We use the tool to: - calculate lead time - to analyze the impact of a certain intervention on the work processes of organizations working together - to provide insights in the document journey within a process - to analyze the impact of a new law on the work processes of organizations.
Pros
The most positive thing about the Engage Process tool is that it leads to more interaction between people, both during proces workshops and after. This interaction is more profound because the tool provides al lot of possibilities to capture information like input, output, lead time, waiting time, costs and al that is said during the proces workshop.
Cons
When the process consists of a lot of activities and different branches, adding or deleting steps in the process can lead to some flaws like branches jumping to weird positions, lines that take a weird shape and the numbering of steps that do not make sense anymore.
April 2017
Anne-Marleen from Gemeente Hollands Kroon
Company Size: 201-500 employees
Industry: Government Relations
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
April 2017
Review Engage Modeler
The modeler is an easy to use program. In my opinion it could have more functionalities / features in line with developments of technology. It's too much an oldfashioned type of program (microsoft '95)...
Pros
It's easy to use, very intuitive, if you're used to microsoft products.
Cons
it's oldfashioned and too much related to an hierarchial organization (by sharing and publicating processes or giving permission to look of work with the processes).
Response from Engage Process
Replied April 2017
The look&feel of the product has recently been renewed completely. The pictures displayed reflect the latest version. We are curious to learn about wishes for new features and functions.
December 2019
Kane from City of Cardiff Council
Company Size: 10,000+ employees
Industry: Civic & Social Organization
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Engage
Pros
Engage is extremely user friendly, intuitive and very easy to learn. However, behind the initial simplicity of the system is a powerful process mapping tool that allows you the freedom and functionality to create in depth process maps that can be the catalyst for delivering real change through efficiency improvements. Customer support is absolutely fantastic, with the wishlist / suggestion function allowing you to submit ideas that have a real chance of being implemented into future updates! Being able to use the software to map live during workshops is incredible and has increased my own productivity immensely.
Cons
The only real gripe I have at the moment is there is no built in spell-check function. Other than that there's nothing I dislike!