About Megamation DirectLine

DirectLine by Megamation is a cloud-based maintenance management software that serves the maintenance scheduling and compliance reporting needs of education, manufacturing, healthcare and beverage industry. Available on a monthly subscription, the SaaS-based solution is accessible via a web-browser on any Internet-enabled device.

DirectLine is a modular solution including applications for condition assessments, preventive maintenance, work order management, and other essential CMMS capabilities. As a modular system, businesses only need to implement the modules that they need at that point in time, rather than implementing and working around more features than necessary.

Additionally, DirectLine specializes in developing customized modules and feature...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

31 Reviews of Megamation DirectLine

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(15)

15

4 stars

(16)

16

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 31 results

July 2018

Frank from Sage V Foods, LLC

Company Size: 201-500 employees

Industry: Electrical/Electronic Manufacturing

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Great software and support. They are always willing (and able!) to work with you, whether its a problem or enhancements.

We've been actively using Megamation for all of our facilities since 2010 and haven't looked back since. I recommend Megamation without reservation; try it.

Pros

This is a powerful, full featured, world-class, CMMS system quite able to handle all that you can throw at it. Support is outstanding. Where they really shine is; As our business needs change, they listen and respond accordingly. This isn't something you find elsewhere. It has features we haven't yet even used, but plan to as we grow.

Cons

Not much not to like. Online documentation is at times, vague or not current. But, all you need to do is give them a call to clear something up.

June 2017

Denise from Lewis & Clark College

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2017

We are a College campus using DirectLine since 2012. The Mobile app in 2017.

Pros

Megamation has been able to customize DirectLine for our situation. We've been able to set up On-Demand inspections that will create a work order if a deficiency is found. Great for dorm room and mechanical equipment inspections. Their Mobile app that allows maintenance workers access to their work orders from a smart device (Kindle or phone).  The adoption of mobile work request system eliminates the printed copies, allows for receipt of work requests in the field, and improves staff productivity by refocusing time spent on paperwork to time spent in the field. I find their customer service/help desk to be very responsive and quickly solve whatever issue we may have.

Cons

Because the software is customize-able, it took us a while to understand our real needs and how we could make the software work best for us. It was very helpful when Megamation put us in contact with a retired College Facilities person that understood the DirectLine system and the needs of a college system.

July 2018

Kelsey from Natural Factors

Company Size: 51-200 employees

Industry: Food & Beverages

Time Used: Less than 6 months

Review Source


Ease-of-use

3.0

Customer support

5.0

Functionality

4.0

July 2018

Support for program is fantastic!

Support team has seemed genuinely happy to help me anytime I ask. They are quick and efficient in their support and come up with great ways to use the system to help me!

Pros

Whenever I have a question or need, the support staff is there to aid me! Megamation also has some very usable functions that come in handy

Cons

Some of the interface is a little awkward to navigate I wish there was a formal training that was not on the phone/computer

March 2011

Bryan from Elkay Manufacturing

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

March 2011

Review - Elkay Mfg

The program is very good for smaller users or users with few locations. As long as the program is setup correctly it is easy to use and users can work with it right away. We have been successfully using it for four years now and have increased the number of users each year.

Pros

Program is very simple the learn and use. I have setup new plants / users in as little as 3 months time. Most users report the program being simple to use with a short learning curve. Customer support is helpful and available via phone or online 'shadowing' which also helps users with training. Most of my requests for customization have been completed with little or no charge in a very short time. Administration of the program is very easy. I can update user profiles, and/remove functionality and perform many other customizations without contacting DirectLine. We don't own anything so there is no hardware to maintain and upgrade over time. We don't need to maintain the software either as maintenance is included in the annual service agreement. This reduces the burden on our IT staff.

Cons

As a large user the cost approaches that of a purchased system especially when looking at the cost over several years. The system is a stand alone installation and is not integrated with our ERP software. This has made it difficult to use the pruchasing and inventory modules available in the program. System does not currently give us the ability to query all of our plants at once. We have to run multiple reports and merge the data. Limited availability of KPIs or visual reporting. Export data has to be manipulated in Excel to produce charts and graphs; the raw data is difficult to interpret quickly.

July 2016

Joan from CTB, Inc.

Company Size: 201-500 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2016

CTB, Inc., Maintenance Clerk Megamation Review

Megamation DirectLine has been easy to pick up and run with. On the rare occasion that I need help the Customer Service Tech team has never failed to have me back up and running in a very short time frame.

Pros

I can't say enough about the Technical Support Team. They are very knowledgeable, polite and always willing to help. I also like that it is a lease product. To keep a good customer base requires satisfied customers. Good concept!

Cons

Occasionally we need to have a special request done by a programmer, but, there again, this company make it as smooth as possible.