





eMaint CMMS - CAFM - US






Supported Operating System(s):
Mac OS, Web browser (OS agnostic)About eMaint CMMS
eMaint Computerized Maintenance Management System (CMMS) integrates technologically advanced functionality and innovative capabilities into its globally available software. Developed by Fluke Reliability (part of the Fluke Corporation), the award-winning CMMS connects seamlessly with other Fluke tools, software, and services to drive asset reliability.
Cloud-based eMaint enables maintenance professionals to capture, monitor, share, store, and analyze asset performance data remotely. Via a laptop, tablet, mobile phone, or PC, teams access the data from almost anywhere and use it to make informed maintenance decisions for extending asset life.
Use a CMMS to manage work orders, optimize workflows, track inventory and spare parts, and automate preventive ...
eMaint CMMS - CAFM - US
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.0
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
December 2018
Anonymous
Company Size: 201-500 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
December 2018
eMaint Review
Pros
Easily interchange between searches and able to apply filters and create unique reports
Cons
Some times takes too long to generate the report needed
November 2019
David from Chelten House Products
Company Size: 201-500 employees
Industry: Food Production
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
2.0
Functionality
4.0
November 2019
Experinces both Good & Bad
The implementation was underwhelming. I had to figure out the majority of the form design on my own by watching videos. I didn't have the greatest interactions with our implementation specialist and I was frustrated by the lack of response from our initial customer success manager. I have had good and bad experiences with eMaint support. I have reached out with issues with a number of the forms we use and was told that certain alterations and customizations weren't possible, so I have adapted to do more stuff manually than I had to in our pervious software. The format of the WO print out is bad, especially the checklist section. There was a significant cost difference between our previous software and eMaint and at this point I am not sure if the cost difference is justified.
Pros
The interface is nice and it's easy to navigate. I enjoy eMaint university and all the webinars. I like the ability to alter certain forms. I love the interactive map tool.
Cons
I don't like layout of the WO print out or PO forms. Its very difficult to get help customizing any of these forms. I am unable to print photos with WO unless the are in PDF form. It is very difficult to track component failure. I would like a history of components changed on a machine, but I don't know if this is possible. I wish it was possible to respond to a WO request through eMaint to ask more questions. I also would like a means of editing photos within eMaint.
Reasons for Choosing eMaint CMMS
Head of operations has previous experience with software
January 2021
Chad from T. Baker Smith, LLC
Company Size: 201-500 employees
Industry: Civil Engineering
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2021
Must have for Asset Managers
My overall experience has been great. From implementation to going live eMaint was there every step of the way. I work with technical support on a regular basis to get help designing reports. They are very responsive and easy to work with.
Pros
I really like that all functions and reports are available to the user from day one. I don't have to pay extra if I want a special report or feature. It is all there and if it isn't they will help you design it. The customer service is awesome. You can track asset location, repairs, repair cost, and anything else you can think of as an asset manager.
Cons
The fact that it can do so much is a bit overwhelming at first. You really need to go into implementation with a good idea of what you want to get out of the software. eMaint will help you step by step but you are the one driving so you better have a good idea which way you are going.
Reasons for Choosing eMaint CMMS
More bang for our buck and they are a Fluke company.
Reasons for Switching to eMaint CMMS
We wanted a more powerful solution.
February 2020
Kevin from ECC
Company Size: 11-50 employees
Industry: Mechanical or Industrial Engineering
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
2.0
Functionality
3.0
February 2020
Very frustrating experience
During the sales process we specified 2 items that we needed. These were items that other companies had said they could offer and we were shown examples of them working. Emaint said they could do the same with no problems, "we have 2 options to do this", I was told. We signed up to Emaint in September 2019. After weeks of prep work and adding data to their templates we began the implementation process. After 2 weeks implementation, cracks began to show and the items we had specified were now impossible tasks for emaint. Following a few e-mails, we were told that they had resolved the issue and we could continue implementation. One more week, more wasted time and we were again told they could not deliver on what they had promised. We stopped the implementation process and asked for a refund based on the fact that they could not deliver on what they had promised and what we had signed up for. I was passed from one department to another and staff member to staff member. No-one would return my e-mails which in itself was extremely frustrating. One of the staff that I had been dealing with followed up briefly for me and stated that Emaint "could not deliver what was promised even after multiple attempts." Following nearly 8 weeks of e-mails without reply and constant chasing and more wasted time, Emaint agreed to refund some of our money. They kept over €1100 +VAT, put us months behind schedule, cost us days worth of labour. I could not possibly recommend anyone waste their time.
Pros
Huge amount of features that could be helpful. Implementation expert was very helpful and friendly.
Cons
Too many work arounds needed. Too many steps for very simple processes. The whole process fell apart after they could not deliver 2 services we were promised were possible before signing up.
Reasons for Choosing eMaint CMMS
They promised great features and and easy implementation but unfortunately we were misled.
Reasons for Switching to eMaint CMMS
We wanted a program that better suited our business
Response from Fluke Corporation
Replied February 2020
Hi Kevin, Thank you for taking the time to provide your honest feedback. As for your overall experience with eMaint, we pride ourselves on delivering exceptional customer service and are looking into this situation further. Although we were quick to confirm that what you were looking for could not be done, we agree that the refund should have dealt with in a more timely manner. While this is a situation that we don't often find ourselves in, we take full responsibility for the delay. We thank you for both your persistence and patience here. Aine Whelan
September 2020
GEOFF from HONOLULU BOARD OF WATER SUPPLY
Company Size: 501-1,000 employees
Industry: Utilities
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
EMaint the great
eMaint has been able to solve the issues of record history. Been able to go back to old work orders that had been created and read the field notes of what work has been done and the issues that were faced at the time. It further gave clarity in being able to reevaluate current preventative maintenance practices to insure more efficient practices are implemented.
Pros
The most impactful features of eMaint is the ability to create reports to show the data inputted for the different assets. eMaint combines simplicity and complexity into one user friendly style. The additional features made it easy to combine our paper documents into eMaint for excellent record keeping.
Cons
The inability to be granted access as a additional super user to the editing features. It has made it difficult in the way of having to be granted each time to get access to the necessary features of editing of reports and work orders.
Reasons for Choosing eMaint CMMS
eMaint was rated highly by current users. The web interface was user friendly and easy to train new employees how to use without them having any prior experience with CMMS programs.