About Dialer360

Dialer360 is a cloud-based call center solution that offers predictive dialing, agent status boards, billing, call recording, local caller ID, internet chat and voice broadcasting features.

Dialer360 uses voices with British and American accents to answer and place calls. Voice recordings are made by Dialer360’s team of international agents.

Dialer360’s predictive dialing feature makes calls automatically, so users can make and receive any number of calls. Users also have access to agent status boards, which let them check on agents’ performance and activities.

This system also includes a database of recorded calls. Dialer360 stores these recordings on a secure server and users can search for recordings by date, lead name, ph...


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Supported Operating System(s):

Web browser (OS agnostic)

21 Reviews of Dialer360

Average User Ratings

Overall

4.76 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(16)

16

4 stars

(5)

5

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 21 results

October 2017

Abdul from Pitch@Palace

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

October 2017

Really easy to use, stable and cheap.

Up and running same day

Pros

I set this up for a friends contact centre back in 2013 and to this day it's been fantastic. He's expanded and at least 10 contacts centres I know are using it.

Cons

There wasn't sms functionality integrated which would have been nice but it may be there now. Not sure.

October 2019

Rupendra from LGD ITSolutions Private Limited

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2019

USER FRIENDLY

When I had a chat and talk with the support staff I stopped searching of other services and my search ended with Dialer and i suggest and recommend my co business or small businesses partners and friends to quick start with Dialer 360

Pros

This Software / Interface is user-friendly designed and He is always available if any questions or Support (Technical), hope He is an asset for this company who helped us in a very tough time.

Cons

Service, quality and especially i noticed no company maintains such a huge team for providing CUSTOMER service

Reasons for Choosing Dialer360

When i had a chat and talk with [SENSITIVE CONTENT HIDDEN] i stopped searching of other services and my search ended with Dialer and i suggest and recommend my co business or small businesses partners and friends to quick start with Dialer 360

Response from Dialer360

Replied November 2019

Thanks for your positive feedback.

September 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

September 2018

Dialer360 for client calling

Good work

Pros

1) best quality of voice recordings available 2) 24/7 customer support available

Cons

It is really good so i have no cons to say as such at this moment

November 2018

Faisal from Ultra 98

Company Size: 51-200 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Dial 360

Overall experience with Dialer 360 is excellent. Technical support is always ready to help, we hardly have any interaction with them as there is no scope of technical issues, they always provide service by asking if everything is smooth every 30 minutes. They give the best support in all aspects and worth doing business. They are trustworthy and can rely on them always.

Pros

User Interface is simple and easy to use. Calling quality is excellent, No Breakage of voice. It skips Answering Machines Automatic giving full usage to speak with people.

Cons

It is perfect there is no need to change anything

Response from Dialer360

Replied November 2018

Thanks for your positive Feedback.

November 2018

Coray from Telecommunications

Company Size: 2-10 employees

Industry: Telecommunications

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Efficient and Transparent

This dialer has produced great satisfaction as an owner and equally so to my agents. I strongly recommend at the very least do the demo.

Pros

This dialer has the most transparency of all that I've used in the past. The reports are really helpful in terms of allowing me to see how individual campaigns are performing and the real-time status bar is a real jewel for seeing what is or isn't happening.

Cons

The software could be a little more intuitive but it still not hard to learn.

Response from Dialer360

Replied November 2018

Thanks for Your Great Feedback!