Overall rating
4.88 / 5 stars
CrazyCall is a cloud-based call center software solution. Key features include live analytics reporting, an agent panel, workforce management and a dialer that matches agents with leads.
CrazyCall’s agent panel automates dialing and emails. Agents don’t have to copy and paste numbers from their customer relationship management (CRM) software or emails from Outlook. Users can create guided scripts for agents and store them in the system.
In CrazyCall, users and agents can see how all agents are performing, and high performing agents are matched with better leads. The system sets a slower pace for new agents and it assigns leads of varying quality to help them learn.
CrazyCall can determine which contacts are new and it can schedule calls automatically in a call list.
This solution is priced per agent per month. It is offered worldwide.
Agents
Analytics
Multiple devices
Overall rating
4.88 / 5 stars
Filters:
Showing 1 - 20 of 34 reviews
January 2017
Konstantinos from Emphasis Business Solutions
Company Size: 2-10 employees
Review Source: GetApp
Ease-of-use
4 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
3 of 5
January 2017
Exceptional Customer Service, Very Efficient Tool for Outbound Projects. Needs inbound to become absolutely top-notch
We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns (telesales & surveys). The experience was very positive from the pre-sales part, and it got even better after we got on board. Any issue or question is addressed in a very easy and efficient manner by the support team. The platform is easy to administer, the sound quality is very good and the features and functionalities, although a work in progress, are getting richer by the month. On top of that, the support team has proven it is striving to accommodate off-the-shelf feature-related requests. If you are focused on outbound and are looking for a cloud-based, sound solution, I would definitely consider CrazyCall. Keep up the good work guys
Pros
Easy to administer at all levels, general settings, users and campaigns
Flexible scripting tool
Very good sound quality
Exceptional customer service
Team very responsive to customer requests
Integrated email functionality
Cons
Inbound functionality not yet developed
No custom report building capabilities
SMS/social media not integrated
October 2018
Anonymous
Company Size: 10,000+ employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Functionality
5 of 5
October 2018
Records Your Important Conversations In Case You Forget
Pros
My job involves a lot of time on the phone talking to clients, stock brokers and fund managers. Since I wear many hats, there are times when I can forget what one person needs or miss something they said during our conversation. This can happen when I’m multitasking and not able to write things down. With the help of CrazyCall, this program has eased the pressure and helped me keep track of my important phone conversations. The recording feature allows me to play back our conversations which I do at the end of the day before work ends. With CrazyCall, I can be more organized and efficient. It teaches me to prioritize my projects accordingly.
Cons
Not much to comment on because I like their service. Perhaps an additional perk would be to add a video conference call feature that is recordable so we can keep track of the conversations.
Response from CrazyCall of Crazy Call Sp. z o.o.
Replied October 2018
Thanks for sharing your thoughs! We're really happy we can help with your day-to-day work :)
May 2018
Anonymous
Company Size: 1,001-5,000 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
May 2018
An extremely easy to use program that we can access from any browser, a wonderful feature.
Pros
It has raised our level of organization and management more than any other addition to our current workflow. It's helped cheapen our operation, increase the quality of our calls, and create powerful reports of any kind.
Cons
Initially we were concerned that the connection through web browsers could be compromised, but network quality has generally been excellent. After having used it for just a little bit of time, we're very satisfied with CrazyCall.
Response from CrazyCall of Crazy Call Sp. z o.o.
Replied May 2018
Thanks for the 5 stars! :)
June 2018
Karla from SIDOR
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
June 2018
Good sound quality
It is a fairly easy to use application and as you get involved with it your knowledge increases and so your speed when working on it, has a very good sound quality.
Pros
In a job where the flames are endless CrazyCall has been very helpful, from being able to record calls in an orderly manner, to keep track of the cases that we have both in favor and negatively, this application has managed to improve our performance and increase our quality of service.
Cons
The download of information from the cloud is usually somewhat slow.
Response from CrazyCall of Crazy Call Sp. z o.o.
Replied July 2018
Hi Karla, thanks for sharing your opinion! :) We're super happy to see how beneficial CrazyCall has been for your business.
August 2018
Anonymous
Company Size: 10,000+ employees
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
August 2018
Easy and Simple to use
Pros
Covers all the necessary features for customer service. File transfer is not featured by most software similar to CrazyCall. The process of our call documentation did change after we discovered CrazyCall. The support team was easy to contact regarding our problems and difficulties.
Cons
The team had a difficulty with the setup for a while, but after contacting the support team, it was then easily setup. No more further disadvantages faced while using CrazyCall.
Response from CrazyCall of Crazy Call Sp. z o.o.
Replied August 2018
Thank you for the review! It keeps us motivated. Our support team says hi! :)
March 2018
Juan Carlos from Focus Services.
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
March 2018
Easy to use and communicate with teams!
Pros
1. You can organize all your calls in dashboards.
2. You can listeng any outbound call and tracking It.
3. Transfer all your contacts.
4. Easy to use.
5. Automating calling.
Cons
1. In the analyze data, It should be a great Idea to implement differents views or If it is posible conected to power BI to have different dashboards.
September 2018
Iliana from Dimas & Roz Jewelry
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
September 2018
Great tool for sales teams
We are able to keep a full pipeline thanks to them.
Pros
Crazy Call provides a great solution for teams looking for an advanced dialer software to generate leads. We use their robo dialer, and our sales teams generate a lot of appointments for sales.
Cons
We had to go through their initial launch phase, - they improved their tool and service very quickly
Response from CrazyCall of Crazy Call Sp. z o.o.
Replied September 2018
Thanks Iliana, it's awesome to hear we can help you :)
January 2016
Kacper from Fly on the cloud
Company Size: 11-50 employees
Review Source: GetApp
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
January 2016
Best inteligent for yours call center
I had pleasure to work with Crazy Call for over one year. Application is fast growing giving the users all functions that they need and are wondering about. Every part of application looks like it's designed with cautious about functionality so every function you'll find will help you to make cold-calling, monitor it, couch your team and measure their performance. CrazyCall API helped me in syncing gathered information to my CRM systems and automatically transfer there info about every won deal. CrazyCall support is taking very good care about customers so every ticket is fixed in blazing time with highest customer service rate. I would never change this soft for any else.
Pros
Complete solution that could rise your sales team performance
Still growing and adding great functions
Best customer service ever
March 2018
Anonymous
Company Size: 5,001-10,000 employees
Review Source: GetApp
Ease-of-use
4 of 5
Functionality
4 of 5
March 2018
Best ROI on Calls
Pros
It was very easy to set up and that's always a good start. The support for this app is outstanding and they are very quick to help and assist. Easy way to manage sales and ensure you don't lose out on the quality of the calls. Best for call centers.
Cons
I would recommend to ensure you ask all the questions when setting up as it will work better than going back and forth.
April 2018
Pablo from PDVSA Petroleos de Venezuela S.A.
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
4 of 5
Customer support
5 of 5
Functionality
5 of 5
April 2018
A program that teaches you to have a better business
Pros
In my search on the internet to provide a better service to my clients I got this call recorder, very useful to record the calls of my clients and learn from the opinion of them. Claims, suggestions, appreciations are necessary to build a solid business and this tool allows me to listen to calls again to establish better sales strategies and improve my products
Cons
Sometimes the download of information from the cloud is slow, however it is not a big obstacle to exploit the capabilities of this service
Response from CrazyCall of Crazy Call Sp. z o.o.
Replied May 2018
Thanks for great review, Pablo! We are happy you found our software so useful!
October 2018
jhon from Claro colombia
Company Size: 501-1,000 employees
Review Source: Capterra
Ease-of-use
5 of 5
Functionality
4 of 5
October 2018
Crazycall review
Pros
crazycall improve the efficiency of the call center and monitor its live performance also allows an in-depth analysis of the performance of consultants and complete projects
Cons
there are no custom report creation capabilities
the download of information from the cloud becomes somewhat slow
Response from CrazyCall of Crazy Call Sp. z o.o.
Replied October 2018
Thanks for the kind review!
February 2019
Anonymous
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
4 of 5
Functionality
4 of 5
February 2019
Making calls through CrazyCall
Pros
It’s nice to have the dashboard on CrazyCall to visually see your progress when making calls through a list. You can clearly see how many people are on the phones and how many calls have been made or still need to be made.’
Cons
There seem to be some minor glitches still with the software that make it freeze up occasionally which can be frustrating but typically if you restart your computer before using it, it should work pretty well.
Response from CrazyCall of Crazy Call Sp. z o.o.
Replied February 2019
Thanks for the review!
January 2019
Anonymous
Company Size: 201-500 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
January 2019
Intuitive software and great support!
Pros
Super easy and intuitive to use! You can start to work with it after a quick webinar. I like the automatic calls and recording tools. Great level of sound quality also. The support team is always helpful.
Cons
Currently, I have nothing to complain. Maybe they can improve the reports section.
Response from CrazyCall of Crazy Call Sp. z o.o.
Replied January 2019
Thanks for the review! I'm really happy to hear you like our software. It really keeps us going!
June 2018
Fabricio from Cooperativa Mixta Matasiete
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
June 2018
Very productive
Pros
This software is very easy to use and manage at all levels. He does everything he says in the description.
Cons
It is very difficult to say that is what I do not like about this software, is very good its price is quite low for all the benefits offered by CrazyCall. Something bad doesn't have.
Response from CrazyCall of Crazy Call Sp. z o.o.
Replied June 2018
Fabricio, thanks for the great review! It's always a please to hear such kind words and we are really happy you find our solution so useful!
May 2018
Anonymous
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
May 2018
I've tried using this dialer and all I can say is that this one's amazing. Easy way to make a call.
Pros
It does its job as written on the description. Also, it is very easy and fun to use. The interface looks nice too.
Cons
User-friendly, extremely hassle-free. The good thing about this software is that you can add an extension to your browser and make a call right at your fingertips.
Response from CrazyCall of Crazy Call Sp. z o.o.
Replied May 2018
Thanks for the great review! We are really happy to like to software :)
February 2017
Tom from Lerian-Nti Languages
Company Size: 11-50 employees
Review Source: GetApp
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
February 2017
Great budget friendly app for telesales campaigns
Think this is the perfect app for those in search for a simple, pay-as-you go telesales app. Great interface, good call quality and cheap rates. Their support is outstanding.
Pros
- Great interface
- Powerdialler smoothly runs you through your campaigns
- Cheap call rates
- Good call quality
- Great support
Cons
- Limited reporting in their free plan
- No inbound possibilities yet
October 2016
Cezary from Fast White Cat
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
October 2016
eCommerce Sales increase
we were looking for a way to personalize Customer experience on a new level in our eCommerces and follow it with top notch Client Serivce - Crazy Call made it possible with little to none IT Development from our side; our Clients receive the proper attention they need and we can do it with ease
Pros
- easy to setup
- cloud based
- value for money
April 2015
Karol from CCDS
Review Source: Capterra
Ease-of-use
5 of 5
Customer support
5 of 5
April 2015
Crazy Call - great work tool
Crazy Call, above all, is about improving call center efficiency and monitoring its performance live. But that's not all. On top of improving key indicators, Crazy Call's innovative interface translates significantly into better comfort of work for agents and consultants. Managers, on the other hand, receive a solution which collects all key parameters in one place, while all decisions can be made without the help of your IT support team. This increases the operational efficiency and, as a result, management is more effective and always backed by reliable information.
March 2015
Tomasz from Call Center Inter Galactica
Review Source: Capterra
Ease-of-use
5 of 5
Customer support
5 of 5
March 2015
Crazy Call
Crazy Call is a tool that rapidly improves efficiency, and thus increases profits not just by achieving the same results at lower cost. CC will also improve on these results. The advantage is two-fold: better results, achieved at lower cost. It also allows in-depth performance analysis of consultants and whole projects. I honestly can not imagine a more effective project management tool than Crazy Call.
Response from Crazy Call of Crazy Call Sp. z o.o.
Replied April 2015
Call Center Inter Galactica is our first client, therefor it is even more than pleasant to know, that we have met business goals and helped building business.
April 2018
Anonymous
Company Size: 501-1,000 employees
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
April 2018
Easy of use and very effective
Pros
Easy to administer at all levels, general settings, users and campaigns Flexible scripting tool Very good sound quality Exceptional customer service Team
Cons
Some undocumented features only available when you know where to look for them. Platform developed faster than its documentation. - cloud-based, which can be an issue for some customers
Response from CrazyCall of Crazy Call Sp. z o.o.
Replied May 2018
Thanks for the awesome review! P.S. Our support team says Hi! :)