Five9 Cloud Contact Center Software


 

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. 

Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. 

The AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. 

Five9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM. 

The contact center can be up and running in a matter of days and can be scaled up or down based on business needs.

 

Five9 Cloud Contact Center - Agents
 
  • Five9 Cloud Contact Center - Agents
    Agents
  • Five9 Cloud Contact Center - Agent dashboard
    Agent dashboard
  • Five9 Cloud Contact Center - Supervisor dashboard
    Supervisor dashboard
  • Five9 Cloud Contact Center - Handled interactions
    Handled interactions
  • Five9 Cloud Contact Center - Email
    Email
  • Five9 Cloud Contact Center - Email interactions
    Email interactions
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

288 Reviews of Five9 Cloud Contact Center

 

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https://www.softwareadvice.com/call-center/five9-review/
Software Advice Reviews (71)
More Reviews (217)

Showing 1-20 of 71

Gary from COMTEL Group
Specialty: Telecommunications
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Five9 Top Tier Contact center solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Worth the money. Delivers on their value proposition.

Pros

Highly customizable and enterprise capable. Scales easily. Sharp developers and very hands on sales through partner vendors.

Cons

Not an inexpensive solution so don’t expect to save much in the long run. Can be somewhat cumbersom to integrate with apps that are not already prebuilt.

Review Source
 
 

Elisabeth from Plum Direct Marketing
Specialty: Marketing Services
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Typical Salesperson...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Its an automatical dialer that will get your sales people hooked up to calls. I have nothing else positive to share, ehich is sad.

Cons

Most sales people could make many more dials working manually. The five9 team made alot of promises and didnt deliver on them. The salesperson seemed knowledgeable and high level but frankly was just very good at rebuttals and telling the customer what they wanted to hear. When it got time to purchase and use the software there were a number of items that just werent true or left out:
Easy training
Easy startup
Ability to leave voicemails automatically (tech person setting us up was adamant about us NOT using this).
Left out that we needed to buy lines
Left out that it would be more money to have local numbers.

Additionally, these guys bill you for an extra month after you cancel. The no contract contract or month to month, is in fact month to every few months. Talking to management about Coming ip with resolutions or not paying for services unrendered has been ridiculous.

Review Source

  Response: Kristin, Five9, Inc.

Date: October 2018

October 2018

 

Hello Elisabeth, this is not the experience we want our customers to have. I have confirmed that your case was escalated and reviewed internally, and I also forwarded your review to your account manager.

 
 

Erica from Leasing & Etc
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Five9

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software is very versatile and very easy to use. It can be used for a wide variety of businesses.

Cons

It’s very expensive and it seems to be only one person for sales or customer service. But there is a great response time

Review Source
 
 

Tracy from Seattle Genetics
Specialty: Healthcare / Medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2018

September 2018

Committed Staff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The team I am currently working with at Five9 have been wonderful. We are moving to the HTML version, which is more visual appealing and less clunky than the Java version.

Cons

You must answer the phone through your headset. There is no option to answer through the computer/speakers.

Review Source
 
 

Christine from Long Grove Psych Associates
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

This software was pretty easy to learn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I liked to be able to customize the users. The software was pretty simple and easy to learn. It was a pretty good call center for what we needed initially.

Cons

We found the system to be a little glitchy and a few calls were dropped. It had limited capabilities. We would have kept it but decided to go into a different direction for our needs.

Review Source
 
 

Paul from RetailCapital LLC
Specialty: Financial Services
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

This product is very good for the money. Doesnt have all the fancy bells and whistles but it is a solid buy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For the money this system is solid.

Pros

We like the ease of use for the user, and manager. The system tutorials are very good, this helps the manager and user alike. Good system for the money.

Cons

Doesnt have the bells and whistles of other competitive products. The user might seem cheated if they have see other systems like this one.

Review Source
 
 

Winnie from SmartPay
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

It's alright

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It does the job of managing call centers and routing calls to call center agents. It is easy to operate once the system is up and running.

Cons

The user interface is rather archaic. Integration through the use of its API is possible, but it takes work.

Review Source
 
 

Erick from Scott an son llc
Specialty: Telecommunications
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

A lot of technical issues and log off problems that seem to never end, tech team has us jumping through numerous hoops and making us send countless logs to no avail

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Please stop blaming us for the problems of five9 it is unprofessional and does not show that you value your customers satisfaction and is a little disheartening to be called a liar and to call our employees liars.

Pros

Speeds up outbound dialing exponentially and when we first got it it worked seamlessly. Ease of use and has a good amount of reporting tools and features that make doing statistics a breeze.

Cons

We have been having session expires and forced logouts non stop everyday and it has added a lot of stress to me as a business owner, the tech team at five 9 have made us do so much work doing screen captures and saving all kinds of logs and recording sessions that i feel like im doing their job for them, We have even been accused of "lying" and "making up these problems" which makes no sense as it has hampered the success of my business. if they could just fix these technical issues we would have no complaints but its has been a nightmare doing so.

Review Source

  Response: Kristin , Five9, Inc.

Date: July 2018

July 2018

 

Hi Erick, this is definitely not the experience we want our customers to have. I tried to forward your feedback to your account manager, but I am unable to find you in our customer database. Can you please email me directly at rachael.scott@five9.com so I can help you resolve your issue?

 
 

Shawn from JSE Networks
Specialty: Pharmaceuticals
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

A++++ Cloud Call Center Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was the system administrator of an Online pharmacy which has several call center offices, here is where I was able to setup, administer and customize Five9.

Pros

Ease of setup and customization, very intuitive administration dashboard, an infinite amount of customization options, I love this cloud call center application/service.
Their support is second to none, I dealt with their support team many times and I have to say I was very pleased with their willingness to help.

Cons

No any cons I found while administering and using Five9. I am struggling to come up with something I did not like about this cloud call center service

Review Source
 
 

Michael from Thriveworks
Specialty: Healthcare / Medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Take Your Call Center to the Next Level

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Five9 was a huge investment into our call center.

Pros

The reporting features impress me daily. There is a wealth of information coming through your call center each day. If you're not capturing it properly or tracking it, you losing revenue and productivity. Five9 helps you grow your business by not just collecting the data, but understanding it. You'll be able to identify time waste and increase the quality of caller experience

Cons

If you're not going to do anything with the data, don't collect it. The reporting features are awesome, so if you're not into that, this may not be right for you. It's also more expensive that other entry-level systems. I wish Five9 would offer phone #s and extensions.

Review Source

  Response: Kristin, Five9, Inc.

Date: May 2018

May 2018

 

Thank you for posting this great review, Michael. We’re excited to hear that our reports are helping you increase your review and productivity. Please don’t hesitate to reach out if we can ever be of service.

 
 

Oscar from Centura Health
Specialty: Healthcare / Medicine
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

Reporting made easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love the reporting capabilities in Five9. After working with Cisco for the past 3 months, I've realized how much easier and customizable the reporting tools are in Five9.

Cons

The functionality could be a little bit better. Being able to toggle between calls when you put a client on hold is a MUST and I'm shocked it's taken this long for Five9 to address this issue. And as much as I love the reporting capabilities, sometimes interpreting the data is not the easiest and customer service does not provide you with any help. An example would be running two separate reports on the same data, but acquiring different results. Data often does not match when it should.

Review Source

  Response: Kristin, Five9, Inc.

Date: May 2018

May 2018

 

Hi Oscar, thanks for sharing your review about our reporting features. It’s great to hear the report are working well for you. Please feel free to reach out to your account manager should you ever have any questions about the reports or any other features.

 
 

Maurizio from VIVITALIA SRL
Specialty: Distribution
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Terrible experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I bought this service to integrate in in netsuite. They promise me to refund the amount in case the service doesn't meet my needs, this not happend. A lot of emails to the customer care and administrative rep without answer. Terrible experience, absolutely NOT reccomended!

Pros

Absolutely nothing of positive, al lot of missing functionalities in netsuite integration. Terrible customer care!

Cons

Terrible experience, not adeguate pre-sales support, not adeguate technical support, no answer from administrative rep.

Review Source

  Response: Kristin, Five9, Inc.

Date: May 2018

May 2018

 

Hello Maurizio, this is not the experience we want you to have. I have forwarded your review to your account manager who will be in touch with you.

 
 

Maria from Verizon
Specialty: Healthcare / Medicine
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

Five9 for customer support

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It's been reliable as far as the integrity of our calls. Call recording and reporting are up to expectations.

Cons

Five9 is somewhat pricey for what you receive, and the value proposition is questionable at times. Also complex to navigate and become accustomed to.

Review Source

  Response: Kristin, Five9, Inc.

Date: May 2018

May 2018

 

Hello Maria, Thanks for taking the time to post this review. We’re glad to hear that our call recording and reporting features are working well for you. Please don’t hesitate to reach out to your account manager if you ever have any questions.

 
 

Brian from Level2 security
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Good intergrations.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

allows you to integrate existing software to streamline productivity. I use Salesforce with CRM and it works great.

Cons

Just like other Five9 software it is the most expensive on the market. I would like to see the price go down.

Review Source

  Response: Kristin, Five9, Inc.

Date: March 2018

March 2018

 

Hello Brian, thanks for sharing your great experience with our integration with Salesforce. It's great to hear that Five9 helps optimize your contact center's productivity. Let us know if we can ever be of service.

 
 

Savvy from Infobahn Softworld Inc
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

A great communication tool, to contact customers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Five9 has all the information you will need to make the right judgement calls for your call center in a reasonable price.

Cons

Technical Support has room for improvement still. In the last year, this particular service had improved tremendously.

Review Source

  Response: Kristin, Five9, Inc.

Date: March 2018

March 2018

 

Hi Savvy, Thank you for your great review. We're happy to hear Five9 has helped you make more informed decisions for your contact center. Please don't hesitate to reach out if we can ever be of service.

 
 

George from Infobahn Softworld
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Five9 is the best Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The main one is that I would like to be on "ready" while being on a campaign without receiving inbound calls. Basically pause my status on the campaign to receive regular calls.

Cons

Technical Support has room for improvement still. In the last year, this particular service had improved tremendously.

Review Source

  Response: Kristin, Five9, Inc.

Date: March 2018

March 2018

 

Hello George, Thanks for writing this excellent review. Our 24/7 customer support team strives to be a true partner to our customers so please let us know if you ever have any questions.

 
 

Tracy from Seattle Genetics
Specialty: Pharmaceuticals
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

Software works well for our Contact Center

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It would be great to complete a form online that would walk through how a campaign would be set up, then it would set up a sandbox automatically that can be tweaked. It has been difficult trying to figure out how a campaign should be set up using excel spreadsheets or Visio and walking through manually.

Pros

All the functionality that is available for our Contact Center. There are so many options to choose from.

Cons

I am not much of a techie person, so learning the system and understanding the new terminology has been a challenge.

Review Source

  Response: Kristin, Five9, Inc.

Date: March 2018

March 2018

 

Hi Tracy, thank you for taking the time to write this review. Our Five9 team is always there to help so please feel free to reach out to your account manager should you have any questions about our features or functionality.

 
 

Erik from Lendmark capital group
Specialty: Financial Services
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Probably the easiest dialer for users to learn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pricey but effective

Pros

Ability to increase dials going out accordingly to users and hot times... Customized dispositions and effective calling sessions and call history

Cons

It's a bit pricey... Connection times between prospects and users are sometimes off and needs to be frequently adjusted

Review Source

  Response: Kristin, Five9, Inc.

Date: January 2018

January 2018

 

Hi Erik, thanks for posting your review. We're excited to hear that our Predictive Dialer is helping your team be more efficient and productive. Please don't hesitate to reach out to your account manager if you have ever have any questions.

 
 

Gita from Hotel Management
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Good Experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Awesome! Go for it!

Pros

It was very User friendly system. If you get stuck, support helps you with a screen share and teaches you exactly what you need to do which is nice in my opinion.

Cons

Although the price is a little on the high end you will get your moneys worth from this because it is truly worth it.

Review Source

  Response: Kristin, Five9, Inc.

Date: January 2018

January 2018

 

Hi Gita, thank you for writing this great review. We strive to be a true partner for our customers and are happy to hear Five9 is helping your business succeed.

 
 

Monika from WASHE
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great support, great product!

Pros

User friendly system. If you get stuck, support helps you with a screen share and teaches you exactly what you need to do.

Cons

A little high on price although it's a great product, the system per agent should cost a little less

Review Source

  Response: Kristin , Five9, Inc.

Date: January 2018

January 2018

 

Hello Monika, thanks for this amazing review. We’re very proud of having the best support team in the industry and are always happy to help. Let us know if we can ever be of service.

 
 
 
Write a Review
Showing 1-20 of 217


October 2018

October 2018

Great tool

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Great tool for making calls and being productive within your organziation. clean contact center and usability

Cons

Nothign really to complain about yet. It could be that I haven't used it very much but very clean so far.

Review Source: GetApp
 

Danixa from Ecco Outsourcing Group
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

The best call center solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When it comes to accurate reports, team logistics and management, this is definitely my favorite software. Ist really easy to use once you learn how to use it. I'm able to manage if one of my team members will have an agent or supervisor account also I can choose the tasks that I want my supervisors to have access to. I can download reports from production. I can even know how many time my agents were ready or logged out.

Pros

When it comes to accurate reports, team logistics and management, this is definitely my favorite software. Ist really easy to use once you learn how to use it. I'm able to manage if one of my team members will have an agent or supervisor account also I can choose the tasks that I want my supervisors to have access to. I can download reports from production. I can even know how many time my agents were ready or logged out.

Cons

There's nothing negative I can say about this software.

Review Source: Capterra
 

Ramon E. from Far Eastern University
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2018

September 2018

Recomended for Home-Based Job

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

As an appointment setter specialist, Five9 always saves the day. It is the most reliable and cheapest VoIP service provider in the market, not to mention their dedicated customer service support available 24/7.

Cons

Sometimes, the extension crashes all of a sudden and after which you need to reconfigure the set-up.

Review Source: Capterra
 

Adam from BrickHouse Security
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Five9

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can say that utilizing the five0 software, increased my performance as a sales executive

Pros

The ease of use and functionality is great for the business, specially we are an online security company.

Cons

for nearly 4 years of use, I haven't really encountered any cons about this software

Review Source: Capterra

  Response: Five9, Five9, Inc.

Date: September 2018

September 2018

 

Hello Adam,
Thank you for taking the time to share how Five9 helped you increase your sales performance. That's great to hear. Please don't hesitate to reach out if you ever have any questions.

 


September 2018

September 2018

best dialer

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The integration with salesforce is unmatched

Cons

not being able (or the IT dept) to adapt it to old CRM.

Review Source: Capterra

  Response: Five9, Five9, Inc.

Date: September 2018

September 2018

 

Hello, thank you for the great feedback regarding our direct integration with Salesforce. Let us know if you ever have any questions.

 

Jesse from MX.com
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Decent but need improvement

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Nice integration with salesforce. Being able to leave notes right after a call is helpful. I like the call disposition functionality.

Cons

It's clunky. The phone lines just flat out wouldn't work sometimes.

Review Source: Capterra

  Response: Five9, Five9, Inc.

Date: September 2018

September 2018

 

Hello Jesse, It's great to hear our direct integration with Salesforce is helping your team be more efficient. Thanks for sharing your feedback. Please don't hesitate to reach out to your account manager with any questions you may have.

 


September 2018

September 2018

Softphone User

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

User-friendly. The user-interface is very clean and utilitarian.

Cons

Options for customizing the user-interface is non-existent. Ver. 10.0.1 is only almost 2 inches wide and even if you enlarge the window, it stays the same width. Closing one of the associated windows of the crm program would also close down the five9's window. Although not really work impacting, it would really be helpful if there were options for the actual display of the UI

Review Source: Capterra
 

Nicole from 445 media
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Very easy to use dialer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I feel like within my company the five nine dialing software has helped us to achieve many more outgoing calls in an ineffective and timely manner

Pros

I found that five nine is a very simple dialing system and in the middle of dialing you're able to talk to your supervisor and co-workers easily through the chat email icon

Cons

Sometimes the dialer would freeze up on outgoing calls but this wasn't in a very common occurrence and overall I wouldn't really have any dislikes to note

Review Source: Capterra

  Response: Five9, Five9, Inc.

Date: September 2018

September 2018

 

Hi Nicole,
Thank you very much for posting this excellent review. We're glad to hear our dialer, and monitoring and coaching features are helping your team be more effective on the phone. Please don't hesitate to reach out if we can ever be of service.

 

Kevin from BrickHouse Security
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

One of the most call center software that you can find today

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall experience is very astounding , the software itself is again very easy to use, support is always ready to help you, very recommendable to my friends and I am looking forward to use Five9 in the years to come.

Pros

From the very first day I started using Five9 I was amazed by how this software can do for you, it is very user-friendly and most of all their support team is very helpful. Doing inbound and outbound calls to people is very easy and It makes my job a lot more easier than the usual.

Cons

Everytime that there is an update on the software there will be errors that will pop right after, or giving me a hard time logging in again, I hope that they can do something about this very soon.

Review Source: Capterra

  Response: Five9, Five9, Inc.

Date: September 2018

September 2018

 

Hello Kevin,
Thanks for taking the time to share your feedback. We pride ourselves with having the best customer support team in the industry and it's great to hear you would recommend Five9 to your friends. Please let us know if you ever have any questions - we're here to help you succeed.

 


September 2018

September 2018

five nine

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

great experiance and chat with peers easily

Pros

very easy to use voice over Ip service in the USA

Cons

Sometimes I get logged out of the system from time to time

Review Source: Capterra

  Response: Five9, Five9, Inc.

Date: September 2018

September 2018

 

Hello, Thank you for taking the time to post this excellent review. Let us know if you ever have any questions.

 

Michael K from Surefire Local
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Five9

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I liked the automated dialer and ease of use for the call center

Cons

The dialer would work 80% of the time and then it would go down. It would interfere with the teams productivity and overall daily goals.

Review Source: Capterra

  Response: Five9, Five9, Inc.

Date: September 2018

September 2018

 

Hello Michael, Thank you for your feedback. Please don't hesitate to reach out to your account manager if you have any questions about how to optimize Five9's features or functionality for your business. We're here to help.

 


August 2018

August 2018

DownTime

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

fine, I have not used a service like this for cold calls... it gets the job done, however not always reliable.

Pros

It's extremely easy to use. definitely cuts down the steps it takes to make a phone call. Recording a call is extremely easy and I enjoy the simple interface. Tracking is key.

Cons

I have noticed a lot of down time, call drops and fuzzy voice. If your computer is running slow, you cannot interact with the system. Customer service takes a while.

Review Source: Capterra

  Response: Five9, Five9, Inc.

Date: August 2018

August 2018

 

Hello, this is not experience we want you to have. I'd like to forward your feedback to your account manager but unfortunately, I cannot see your company information. Please email me at rachael.scott@five9.com so I can help you get in touch with your account manager, or feel free to email him or her directly. Thanks.

 

William from Demandforce
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

Five9 review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Five9 overall is a very quality product. For the amount of dials we make it consistently works well however we do have some hiccups time to time. Overall a very good product.

Pros

It is very functional and rarely gives me issues. It has clear audio when working correctly and allows me to have clear long, conversations.

Cons

It has had some bug issues. It sometimes makes me log in and out consistently to make calls. Also dialing through satellites gives perception that we sometimes dial from "walmart". When not working correctly you can also sound like a robot occasionally.

Review Source: Capterra

  Response: Five9, Five9, Inc.

Date: August 2018

August 2018

 

Hello William, thanks for sharing your feedback about Five9. It's great to hear our dialer is working well for your team. Please don't hesitate to reach out to our your account manager should you ever have any questions about our functionality. We're here to help.

 


August 2018

August 2018

Unbiased Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

They provide business solutions on a reasonable price. Their customer service is amazing. I haven't had any issues with how their tech or customer support team handle any issues we bring up. They are very personable. I just hope they launch web app for supervisor view that's included in the premium.

Pros

It's easy to use and accessible as long as internet is available. Supervisor views are customizable to fit preference and requirements. Agent applet/softphone app is very user-friendly. It is not intimidating because it looks simple yet professional.

Cons

Reporting is a pain. It does not show the numbers that will make sense in a BPO setting. Java based application for Supervisor is also excruciating especially if Java version in the PC is not compatible. Good thing agent applet has web-based option now.

Review Source: Capterra

  Response: Five9, Five9, Inc.

Date: August 2018

August 2018

 

Hi, thank you for sharing your review. We pride ourselves with our excellent customer service team and it's great to hear your experience has been amazing. Please don't hesitate to reach out to your account manager should you have any questions about our reporting or any other features. We're here to help.

 

Joshua from BrickHouse Security
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

The software itself is very useful for any business that have Customer Support. My overall experience with Five9 is very commendable.

Pros

Five9 is user friendly. It can be used and be applied to different apps and software.

Cons

Whenever the software updates, it causes the tool to stack up or lagged. The system can be disconnected if the tool was not updated.

Review Source: Capterra

  Response: Five9, Five9, Inc.

Date: August 2018

August 2018

 

Hi Joshua,
Thanks for taking the time to post your review and recommending it for any business with a customer support team. Let us know if we can ever be of service.

 


August 2018

August 2018

Five9 for business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use Five9 as our dialler that is linked to another system that syncs customers information. It works superb.

Pros

the software is user friendly and does not need much technical knowledge to install and setup. The dialler even loads faster compared to other software that offers softphone option.

Cons

the only disadvantage is since the software works using the internet, the reliability of the connection depends on the internet speed.

Review Source: Capterra

  Response: Five9, Five9, Inc.

Date: August 2018

August 2018

 

Hello, thanks for taking the time to post your excellent review. We're happy to hear Five9's dialer and dialing speed is working so well for your team.

 


August 2018

August 2018

When working, very good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good when its working as it should.

Pros

Easy to use, easy to transfer, simple way to make mass dials.

Cons

This tool has stopped working a few times and others the quality of sound has been off. Like robot voice sounding. When its working it works well, but big dog falls hard. Usually have to restart the computer and SFDC when it malfunctions. In some cases it asks you to re-download software that is already on your computer.

Review Source: Capterra

  Response: Five9, Five9, Inc.

Date: August 2018

August 2018

 

Thank you for your review. It's great to hear our dialer is working well for your business. Please don't hesitate to reach out to your account manager if you ever have any questions about our features. We're here to help.

 

Amber from Speed Commerce
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I didn't use this software long before I got a different job but while I used it, it was very simple. I really liked that we could ask for help from supervisors or genius bar right from the application and that if anyone needed help or had a message it would pop right up.

Cons

I didn't have any issues with this program.

Review Source: Capterra
 


August 2018

August 2018

Easy to install and use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and install. No need to install over and over.

Cons

Sometimes update sucks. Usually hard to use after the update.

Review Source: Capterra
 

Stephanie from Myron
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

Five9

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

We have been using the software for more than 6 years. Five9 was able to help create custom reports & be able to download files at a certain time. Were also able to help with the recording of calls & help us remain compliant at the same time

Pros

works as a dialer should. easy visibility to what the Agent is currently doing or has done throughout the day. easily customizable (Supervisor screen). Tons of reports available without having to customize. Able to customize the Agents screens with fields available. Very little downtime or issues & have the ability to activate GR fairly quickly. always are aware of any maintenance & downtime expected (a couple of weeks notice normally)

Cons

sometimes following up on open tickets take longer than it should. Accessing an Engineer is not always easy. Limited to customize some screens. If there are issues, difficult to find out as not very forthcoming of information

Review Source: Capterra
 
 
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