PhoneBurner Software


 

PhoneBurner is an outbound call center solution that allows users to log in from their computer and make calls from the connected phone, using imported or admin-provided lead lists. The system offers functionalities that include power dialing, lead management, email follow-up, performance management and analytics.

The PhoneBurner system is TCPA/FCC compliant. Users can maintain detailed contact records in the built-in CRM, or integrate with Salesforce and other leading CRM applications available. Other features include voicemail drop, one-touch emails, email tracking, custom dispositions, call recording, call transfer, local ID tracking, and LeadStream intelligent lead distribution system.

PhoneBurner scales to any size team managed from one central admin portal. Analytics and reporting features offer real-time visibility into ongoing activities and calling performance. The platform is cloud-based and requires no installations, setup fees, or contracts.

The solution is available on a monthly subscription basis and provides customer support via phone and email.

 

PhoneBurner - Manage & track agents
 
  • PhoneBurner - Manage & track agents
    Manage & track agents
  • PhoneBurner - Create & share content
    Create & share content
  • PhoneBurner - Distribute leads
    Distribute leads
  • PhoneBurner - CRM integration
    CRM integration
  • PhoneBurner - Dial sessions
    Dial sessions
  • PhoneBurner - Track engagement
    Track engagement
Supported Operating System(s):
Web browser (OS agnostic)

71 Reviews of PhoneBurner

 

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Software Advice Reviews (8)
More Reviews (63)

Showing 1-8 of 8

Naz from YCDS
Specialty: Telecommunications
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Best alternative to predictive dialing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There is a slight learning curve but it's well worth it. So many reports you can build, trackers, tags, options, automation and time saving features. Really boosts productivity for agents. There are also a lot of informative videos for set up and advanced users. So far, any questions I've had have been answered via one of the tutorials or by one of the customer service representatives. Team also built a whole new report with a new format for me. The level of customer service is above and beyond. I will bet that you'll purchase after the free trial.

Pros

Feature-rich, excellent customer support, flexible. Great for increasing agent productivity and driving competition within your sales team.

Cons

I haven't found any real cons yet, but it can get a little pricey depending on how many seats you purchase.

Review Source
 
 

Katrina from Hire
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Great for dialing but needs improvement with features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Phone Burner is great if you need an autodialer. It is easy to use and can be customized. Easy to set up

Cons

It is expensive but not fully developed when it comes to additional features. No inbound call feature and needs a another softphone

Review Source

  Response: Alan, PhoneBurner

Date: May 2018

May 2018

 

Thanks so much for your feedback Katrina. Glad to hear you found the dialer effective and easy to use. We do currently offer a smartphone, and inbound is in development and will be ready soon! Our team would love to discuss either (or both) so please call us at 888-928-7637 any time.

 
 

Tony from Concentric
Specialty: Construction / Contracting
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

Great product!!! Especially for cold calling.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a great product for functionality, service, price, ease of use, transparency, and consistency Phone Burner is in a league of its own. There are no hidden fees or charges, no miscellaneous feature upgrades that cost money, no paying per minute on top of the monthly fee. Phone Burner does what it says it does, and quite honestly, does it even better than it claims. Get the free trial if you don't believe me, you'll be sold!!!

Pros

Before our sales team moved to PhoneBurner we spent a lot of time comparing a ton of dialer solutions, and PhoneBurner was the obvious choice. I am always talking about the level of client support that's available, the flexibility of the platform has, and how easy it has been to get integrate and have the team using it. Best of all, our team's efficiency has significantly improved and numbers are up yet still continue to grow. I can't imagine our team connecting with our fans and clients without PhoneBurner it's indispensable. This is a great product that delivers where it counts!

Cons

The only con that I have with this product is how it integrates with some CRM's. We are utilizing ZOHO CRM and it doesn't connect, but from what I have been hearing is that they're going to be integrating with the Zoho CRM soon. This will be a huge plus and we are definitely looking forward to that. But for now, we have no problem importing/updating files then exporting back because of all the customization available.

Review Source
 
 

Keaton from Lumis Advisory, LLC
Specialty: Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

It was extremely helpful in Cold Calling, and helping me keep track of my leads.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is one of the only legal softwares to cold call prospects that have not reached out to you initially. Uploading large lists and calling through them is seriously a breeze. I also love how you can customize your interface to automatically move/delete contacts easily while not interrupting your call session.

Cons

It is a bit pricey for an independent broker. I'm just starting out, and I feel that there could be more features to make it worth the monthly price. But If you can afford it, it's a really nice asset to have in your prospecting.

 
 

joe from Smart Source Inc.
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Great software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Simple to use, sales staff and management love it. As we grow we will continue to give a license to each sales rep!

Pros

Our sales team has gotten so much more productive! The love the fact you can upload a contact list and send emails and leave voicemails so easy!

Cons

It's not free. There are no con's, we tried the free trail and our entire team has embraced the system within a few weeks.

 
 

Alan from Skytop Business Loans
Specialty: Financial Services
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

I've tried them all, believe me.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As for functionality, service, price, ease of use, transparency, and consistency Phone Burner is in a league of its own. No hidden fees or charges, no miscellaneous feature upgrades that cost money, no paying per minute on top of the monthly fee. Phone Burner does what it says it does, and quite honestly, does it even better than it claims. Get the free trial if you don't believe me, you'll be sold - at least I was.

Pros

There is not a feature you need that Phone Burner doesn't provide. I have a team that varies in experience levels, and technical aptitude and they all enjoy Phone Burner far more than any of the others we have tried (We have tried them all, yes, even that one) - Everything is so intelligently designed that it's a plug and play application, and the customizations of dispositions couldn't be easier. The customer service is helpful, kind, and consistent. I've had systems prior where we were actually billed for trouble shooting - Phone burner's LEAD ENGINEER went as far as to help me with a CSV file I was admittedly getting jammed up with. It should also be mentioned that the price-point is lower than the competitors and if you are debating on a CRM the automation of the Phone Burner platform out of the box is deeper and more intuitive than many systems I've made the mistake of paying for prior. Phone Burner has it all - it's really that simple.

Cons

I wish they integrated with my ZOHO CRM but importing - updating files - exporting back isn't bad because of all the customization available. Most importantly word around the campfire is they're going to be integrating with the Zoho CRM sooner than later.. looking forward to that.

 
 

David from Us Health Advisiors
Specialty: Insurance
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2016

December 2016

CRM - as your business partner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The experience has been positive.It does everything we need it to do.

Pros

Shotgunning out leads first come first serve, And the ability to auto email and voicemail a client along with tracking the experience. No contract

Cons

Up until a month ago, there was no individual billing but that has been rectified.

Advice to Others

Clearly, spell out your needs and my rep from phone burner will work with you.

 
 

Douglas from Umbo CV
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Phone Burning for about 1 year

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We as a start up company chose Phone Burner, because of it's ease of use and ability to help expedite the business development process. Staff is limited so we have to make the most of our time and Phone Burner is great at helping us go through lists of cold leads. If you want to transform your cold calling into a day killer into an hour killer give phone burner a shot.

Pros

Ease of set up. Ease of use. Ease of exporting result data.

Cons

All software has flaws, but phone burner is just easy to use nothing stands out as a con.

Advice to Others

Set up is light, so it is easy to pop up a list and get going.

 
 
 
Showing 1-20 of 63

Mark L. from Keller Williams Realty Plano
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Meh

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Good single line dialer, clean interface.

Cons

Costs too much fro what it is. Can get multi-line dialers for same price or single line for less. Import feature hung and was a disaster.

Review Source: Capterra

  Response: PhoneBurner, PhoneBurner

Date: August 2018

August 2018

 

Mark, we're very sorry to hear about your experience during your free trial. We'd love the opportunity to do a one-on-one onboarding to help get you past any issues, and to show some unique features other real estate professionals are having a lot of success with. Please let us know if you're up for that. Our team would love to connect.

 

William from William Avon Financial
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Loved almost all the features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I learned that I'll probably use them after they institute inbound calling.

Pros

Amazing outbound phone dialer at a very affordable price. This software product is a snap to learn

Cons

It doesn't have inbound calling so when your client returns the call, you have to jump off the dialer to answer it, then put your notes to disposition the call again.

Review Source: Capterra
 

Daniel from D.A. M

July 2018

July 2018

Phoner Burner Has Helped Our Sales Team Even With Their Most Recent Changes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our customer support representative at Phoneburner actually cares about his clients and does what's necessary to assist his client.

Pros

It sends e-mails for you, although sometimes this does not work. This saves you a lot of time if you work in the sales industry.

Cons

They stopped the use of an automatic dialer. You now have to manually click to dial the next contact. Doesn't really make a big difference and they still help our company.

Review Source: Capterra

  Response: PhoneBurner, PhoneBurner

Date: July 2018

July 2018

 

Daniel, we're very sorry to hear of your recent experience. PhoneBurner still dials for you and sends 1-click emails. I'll make sure someone on our team reaches out to help troubleshoot, and to better understand and work out your price issue as well. Look forward to once again having you as a happy client.

 

Larry from sUAVe Industries

June 2018

June 2018

I use the system to make sales calls and REPURPOSE the system to keep track of my sales reps too.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use / more efficient use of my time / helps me toward my goal of #1 sales rep.

Pros

Easy to add my own folder to keep my sales reps so I can contact them quickly when congratulations are due the team and/or encouragement is appropriate. Different emails, a boosting voicemail when starting a new sales campaign.

Cons

1) When importing leads, the system should not allow phone numbers more than 10 digits or less than 10 digits since they will NOT be called. 2) Similar issue with email addresses that do not contain a good domain (i.e. gmailcom as opposed to gmail.com)

Review Source: Capterra
 

Kumar from CC Capital Group

June 2018

June 2018

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very customizable software and always ready to help customer service especially few members who are always very helpful.

Cons

none, everything is good. Just waiting for inbound calling capacity built in to PhoneBurner system.

Review Source: Capterra

  Response: PhoneBurner, PhoneBurner

Date: June 2018

June 2018

 

Thanks so much for the kind words Kumar! It's been a pleasure working with you and your team.

 

Jake from Legacy Telesales, LLC

June 2018

June 2018

Powerful and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

User friendly
You can hear the phone ringing so there's never an awkward pause or dropped call so compliance is never an issue

Cons

Having to dial out from another phone line or soft phone makes using the software an inconvenience, should have a built in soft phone

Review Source: Capterra

  Response: PhoneBurner, PhoneBurner

Date: June 2018

June 2018

 

Hey Jake! Thanks for your review and feedback. Glad to hear you're finding PhoneBurner powerful and easy to use. We do, in fact, have a free built-in soft phone option. Reach out any time to our staff and we can help you get that going!

 


May 2018

May 2018

PhoneBurner is extremely easy to use and produces results quicker than any other.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

PhoneBurner works so well that we saw increases in productivity in just one day. We experience fewer hang-ups, quicker connections, and an extremely reliable dialer that we love using.

Cons

There are very few cons to using PhoneBurner because it works so well for our agents and dialing purposes. Some reports may take some time to export but this is such a minor inconvenience that we rarely even notice.

Review Source: Capterra
 


April 2018

April 2018

Everything you need to stay connected

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The users are alerted in real time when the emails are opened, the links are clicked, the videos are displayed, the attached files are displayed, etc. for a perfectly programmed follow-up. SmartSender is also integrated with "Retargeting" (Retargeting), which allows users to post targeted ads while surfing the web, Facebook or Twitter.

Pros

PhoneBurner allows you to be constantly communicated without interference with your customers. The best thing is that each call stays registered and that helps a lot to the improvements that you should make to the attention to your clients. Without a doubt, it is very effecient.

Cons

I think they should give more time to their free trial so that entrepreneurs can make use of this wonderful software. Or at least they can create a cheaper version for the small businesses that are emerging. No doubt they will have many successes

Review Source: Capterra
 


March 2018

March 2018

Best Value for Inside Sales for CRM/Autodialer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Phoneburner has so many sales tools and it is a simple system. They care about their customers and provide incredible service.

Cons

I think the recording calls function could be better. I wish there was a database or cloud to store recorded calls. If someone happens to delete one, there's no getting it back.

Review Source: Capterra
 

Kasey from University of North Carolina at Asheville
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

Best software out there for this field

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great software. Used it a few times and it filters out the majority of the spam calls/texts while still recoding the calls you need. Loved using it

Cons

Better for businesses, it's kinda pricy for a single user who might have a passing need for it. Still outstanding software if you require call filtering

Review Source: Capterra
 


February 2018

February 2018

beyond expectations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We compared a number of dialer solutions, and PhoneBurner was the CLEAR winner. I can't say enough about the level of client support that's available, the flexibility of the platform, and how easy it has been to get our team using it. Best of all, it delivers where it counts! Our team's efficiency has significantly improved. Numbers are up and continue to grow. I can't imagine our team connecting with our fans and clients without PhoneBurner it's indispensable.

Cons

Would be nice if call recording was included. Honestly not too much else... the software really did exceed our expectations

Review Source: Capterra
 

Conrad from Micro Quality Calibration, Inc.

February 2018

February 2018

PhoneBurner has been a solid program that allows us to make more calls. More calls=more business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Making more calls. more calls = more business and I would reccomend this service to anyone in sales.

Pros

They do not lie when they claim they can increase dial time by 4X. As soon as one call is finished, it's on to the next one. And if you need time to take notes you can obviously pause it.

Cons

Implementing this software was somewhat of a hassle but maybe that's because I myself am not the most computer savvy.

Review Source: Capterra
 


February 2018

February 2018

PhoneBurner's Power Dialer truly provides a 4x faster dialing option for sales teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the easy to use cloud based system that allows my team to power dial for 1 hour and produce the same amount of work that the other guys are doing in 4 hours. Their voicemail drop feature allows keeps our reps from repeating the same message over and over and drop recorded messages with one click. They don't even have to listen to their message before moving on to the next call.

Cons

While it offers some CRM features, it isn't built out to be a full CRM and it's primarily designed for a B2C sales team.

Review Source: Capterra
 

Benjamin from Alex Padilla for Secretary of State 2018

February 2018

February 2018

I used PhoneBurner to run a paid phone bank program for a State Assembly race in Los Angeles.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The two things that I liked most about PhoneBurner was the Customer Service and Value of what we were getting for what we paid.

Anytime I had any issue with PhoneBurner or needed assistance, I would get an almost immediate response from PhoneBurner personnel. Even if they could not address my issue at that moment, they at least let me know that they received my request and were working on it.

Most other power dialers charge you by the minute and half price for voicemails. With PhoneBurner, you pay a competitive price on the frontend and then get unlimited dials, minutes, and voicemails. You can even send emails to voters using PhoneBurner. Additionally, it was great to pre-record voicemails in English, Spanish, Chinese, or whatever language you wanted voters to hear.

Cons

PhoneBurner is a bit tricky on the backed with importing and exporting data into PDI. Once you do it enough times it is not that bad, but it can be a handful if you do not have the patience or care for detail to make sure that no mistakes are made.

Review Source: Capterra
 

George from NUS Consulting Group
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

Dramatically improves my outbound calling.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Force multiplier! Calling and record keeping is very much faster.

Pros

PhoneBurner is like giving a machine gun to somebody who used to use a bolt-action rifle. I can call 5x the number of people in the same amount of time but, MORE!, setting up the proper disposition buttons at the bottom of the screen is like running macros to cover all your post-call work -- e.g. advancing or deleting the lead from the pipeline, automatically sending a selected email, leaving a pre-recorded voicemail, changing the customer's status, and even automatically entering notes in their contact record.

Cons

It's obviously evolved from a power-dialer tool, and isn't quite a crm replacement. Its moving in that direction but isn't quite there, yet. My workflow is to use Phoneburner from prefunnel to bottom-of-funnel, and then I transfer the records into another CRM via Zapier, to support back-and-forth negotiations and file transfers, etc.

Review Source: Capterra
 

Chelsey from Martindale-Nolo

October 2017

October 2017

Must have tool for sales team productivity and growth!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of implementation, and fast adoption for my B2B inside sales team. Seamless plug in with Salesforce (SFDC) and no technical support was needed to get it up and running. Ability to pre-record multiple voicemails and set call dispositions that automatically sync to SFDC is a huge time saver for my sales team, allowing them to spend more time on outreach. Any questions are immediately responded to by their amazing support team. Easily manage user base.

Cons

There a little room for improvement on report around time based reporting for larger scale businesses that utilize the platform.

Review Source: Capterra
 

minor from affordable life and health insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

They really care

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It cut my workload in half.. it was so easy to use. And I was always able to reach support
I have told my friends and fellow gaents about it. I am so happy I found out about it. There are other phone burners out there but none can compare with this.

Pros

The ease of use. It's really easy to use. It really cuts my time in half. I easily would refer others to this device

Review Source: Capterra

  Response: PhoneBurner, PhoneBurner

Date: October 2017

October 2017

 

So happy to hear about your positive experiences with our platform and staff. Thanks for being a client and for spreading the word!

 

Dee from IBC

October 2017

October 2017

Great experience with this program.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This program made this really convenient especially for an entrepreneur and business person like myself.

Cons

I did not like that for me it was slow, I'm not sure if it is this way for most customers but maybe it was my system.

Review Source: Capterra

  Response: PhoneBurner, PhoneBurner

Date: October 2017

October 2017

 

Glad you've had a great experience with PhoneBurner so far, Dee. We'd love to help you troubleshoot whatever has been slow, but your account seems to be under a different name. Please reach out to our support staff directly and we'll help you get you up to peak efficiency!

 

Luke from T-Mobile
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2017

September 2017

Game changer, great support by internal staff!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are in the beginning stages of a larger role out and have yet to integrate SFDC. Phone Burner can do it but my company has yet to allow it so that would be a big win once fully integrated.

Pros

As a Leader being able to see how many calls are actually being made is massive! Helps us coach at a entirely different level.

Review Source: Capterra
 

Liza from eLiaise Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

This is a game changer!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This was the best choice for our business. After vetting many options, we chose PhoneBurner because it was robust and the best value for the money. We're still in our first week and we've already increased our KPIs. What I love most is that our team is raving excited about it!

Review Source: GetApp
 
 
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