Primo Dialler Software

Support team very helpful (not shite) and impressed with turnaround time with updates

Pros

Ease of use interms of calling clients
Being ablew preview leads before calling
Callback feature very helpful

Cons

Certain functions not clearly visible i.e. volume

My overall experience has been a 10 out of 10. Superb!

Pros

The manual dial speed and hopper is very good and works really well overall. The way the contact details are displayed for everyone to view is very convenient for us.

Cons

No cons. Everything is brilliant and works great! 10/10!

Pros

It is very easy to manipulate, is willing to respond to all its users without problem, my employees easily adapted to its use.

Cons

No problem whatsoever, I recommend it for different companies, it will help them increase profits without problems and with security

Pros

I have nothing but rave reviews for the Primo team. The platform is simple & easy to use for operators with all the power you'd expect for admins.

Cons

I am quite used to more text based dialler and find the dialler quite colorful and large although I understand for most people this would be a benefit as it does make things clear but for preference I quite like text dialler with no pzazz.

Pros

Very easy to use and great support on any thing you are unsure of.
Great value for money.
we have the dialling packaging and the inbound system, set up was made very easy for us

Better management for workload

Pros

Very cost effective, simple to use not a lot of training required, the team was able to get started as soon as the installation took place.

The support and professionalism is second to none. Every time we've had a query the response has been polite, professional and timely.

Pros

simple and easy to use, and a great support team available on hand if we need assistance. Brilliant team to work with.

My staff are producing better results

I think overall the system does what it is meant to do - pretty good overall, the only negative thing will depend on your internet if it is slow, but overall we have had no issues at all

Pros

The software was easy to install, and easy to operate, it has worked very well for our project, staff was trained on the system and managed to operate the software quite quickly

Pros

Very Agile, interactif and fit perfectly every BPO needs
We like the flexibility of its options and the open choice of customizations

Cons

I recommand 100% Primo to every Professional that need a dialler
Very reactive helpdesk service also available 24/7

Pros

Team spirit and their usual support and the application features which cover all my needs as everything i need i found it

Pros

Easy to use and very efficient. The customer service was also very good and reliable. I loved that I didn't need to have extensive technical skills to operate it.

Increased contact rate, efficiency, productivity and fast return of investment

Pros

The ability to get to my real time reports, monitor agents even when I am out of the office.. and most importantly track my team's performance on a regular basis without spending too much time sorting out data. The software allows me to be on top of my role.

Reliability, great contact rate

Pros

By far, one of the best dialers in the industry, Provides a much better contact rate.
Very easy to use, straight forward and simple.

Pros

The dialler is an all round workhorse simple to use and comes with many customisable options to make sure your campaigns are running at optimum capacity to ensure sales flow with no issues with downtime or data discrepancies. easy to load easy to use and really effective for a business dallier also your dashboards and recording portals make is ridiculously simple to find any information you need.

Cons

I am quite used to more text based dialler and find the dialler quite colorful and large although I understand for most people this would be a benefit as it does make things clear but for preference I quite like text dialler with no pzazz.

Pros

User friendly Portal, connectivity is without any error in line and overall they charge much low for VOIP services.

Cons

There is nothing to write bad about them but yes portal can be bit more user friendly .

Very Cooperative support , Easy to use with many features, and most of all Perfect Value for Money.

Pros

Easy to use

Cons

Use of external softphones

We found Primo through a recommendation on Linkedin and since initial contact they have been fantastic.
The platform itself is very easy to use and call quality is 2nd to none.
The service provided by staff can not be faulted - Rep has been great in getting us set up.
Support have been amazingly helpful and patient with the training and any technical questions I had.

I have nothing but rave reviews for the Primo team. The platform is simple & easy to use for operators with all the power you'd expect for admins.

Their support is spot-on with timely response both via email and live chat.

Take the time to check out their solution before you make a final decision on contact center software.

Pros

Clean UI

Cons

None.

The group of team that works there is just Amazing. Within a very short period of time they set up the whole system and was there every step of the way. Your online campaign will get much easier if you have these kind of support and a very rich & functional system.

We were recommended to Primo by a business associate. It took us a little while to get used to but within a week and with excellent help from the support team we are using it on a daily basis and happy wit the functionality and the administrative tools.