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Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10About Primo Dialler
Primo Dialler is a cloud-based call center solution that offers a predictive dialer, integrated voice response (IVR) and reporting functionalities. The solution caters to industry segments such as insurance, debt collection, energy and telemarketing.
Primo Dialler’s predictive dialer feature enables users to auto-dial customer numbers and forward live calls to available agents. Users can set up IVRs to route inbound calls on the basis of agent skill sets and current campaigns.
Primo Dialler integrates the predictive dialer with CRM to manage customer information and client interactions. The solution provides reporting and analysis tools that allow supervisors to track dialer performance and queue status. It also allows users to access historical...
100 Reviews of Primo Dialler
Average User Ratings
Overall
4.90 / 5 stars
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
Likelihood to Recommend
Not likely
Very likely
September 2020
Ausaf from Fratres Tech Solution Pvt. Ltd.
Verified Reviewer
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
September 2020
Quality of product
Pros
I am user to this product for over more than a year and I found it easy in customization and the quality of calls far more better than other providers in UK. The best thing of this product is it's customer portal u can easily make recharges with online payment facility and can also check the latest call records. Overall it user friendly, I would highly recommend people if they looking UK based provider must go for this product.
Cons
Till now there is nothing I didn't liked about this product because they had team with quick response and action if there are any link failures.
October 2020
Bronwen from Callforce Direct
Company Size: 1,001-5,000 employees
Industry: Financial Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2020
Great Value for Money
It has been awesome. it feels like I have my own support team at my finger tips. We have campaigns running 24 hours a day and it's good to know I can have a good night's sleep without being called up to assist with nitty gritty stuff. The dialler performs like a world class dialler and the support is just fantastic!
Pros
Very easy to use, quick to learn. It's a low resource product that delivers high value. Flexible to use anywhere. It's just fantastic!
Cons
The out of the box reporting is a bit limited. I get frequent requests for specific types of reports and comparing it to another dialler that we use, the other one has at least 3 times more reports that came out of the box. so that means a bit of custom report writing which is a feature available. so just a bit of work :)
Reasons for Choosing Primo Dialler
Again, price and simplicity. There are features in Connex One that is more attractive, ie the built in gamification, however when you are dealing with campaigns that dont require the fancy extras, then it makes no sense to spend the extra money on the things that you dont need.
Reasons for Switching to Primo Dialler
Mainly cost saving and simplicity of the current campaigns. We do still use Nixxis for a specific campaign where there has been deep integration into a web developed platform, however for the most part, I cant justify spending double the price on a dialler license when Primo Dialler can deliver the same value.
April 2016
Asad from BDS LAW
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
April 2016
Very Excellent Services
Such a nice customer service, just in time representative there to help customer. Highly recommend to other Companies.
November 2020
Noah from Quote My Life
Company Size: 11-50 employees
Industry: Financial Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
Primo Dialler
Great firm and [SENSITIVE CONTENT HIDDEN] are great to work with
Pros
Great dialler and very cost affective especially centres that work in Lead generation. The back office support is second to none. Would highly recommend Primo and have done so already to many firms who also agree the same
Cons
None as anything that required to be customised to assist us the back office implemented
Reasons for Choosing Primo Dialler
Price and performance as well as the client support
October 2020
Kalay from Evolution Management
Company Size: 11-50 employees
Industry: Insurance
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
Excellent dialling system
Excellent experience overall and excellent support as well
Pros
This software has an excellent interface which is user friendly and I was able to implement this system into my business very easily.
Cons
Not much however maybe an option to add a built in Quality scorecards with recordings feature.
Reasons for Choosing Primo Dialler
User friendly...easy reporting access....easy access to call recordings....Also the sales agent Fiema Gaffur presented the Primo Dialler in a excellent light and assured us we were making the correct decision.
Reasons for Switching to Primo Dialler
System errors and issues
