Ratings & Reviews

Overall Rating

4.57 / 5 (571)

4.90 / 5 (15)

Ease-of-Use

4.5 / 5

5.0 / 5

Value for Money

4.5 / 5

5.0 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.5 / 5

5.0 / 5

Last Reviewed

May 26, 2020

June 5, 2018

Pros/Cons

  • Pros

  • This software is easy to use and is very handy. It makes it so much easier for the work field I am in.

  • The setup was a breeze and adding new agents and numbers takes almost no time at all. Call recording and quality is fantastic.

  • Cons

  • There are definitely instances of hardship where if you do not have super great internet, the call can be cloudy and wheels will spin (user error) otherwise the product is fantastic!

  • the desktop app sometimes take long to open, but not all the time, it is very rare to happen.

  • Pros

  • Total flexibility with low complexity. Deep process integrations. Excellent Scipting engine. Full channel support in one solution

  • Thanks to artificial intelligence, communication with our customers is simplified and, at the same time, the degree of loyalty and commitment of our users.

  • Cons

  • Some documentation could be a little bit more detailed.

  • Product documentation can be improved and made available online...

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

12 Recommendations

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots