About Campground Master


Campground Master is an on-premise camp management solution designed for campgrounds, RV parks and site-rental businesses. Key features include online reservations, credit-card processing, point of sale (POS) and site maps.

Campground Master features site maps, which provide customers with real-time availability of camping locations while booking. The solution also integrates with the Hercules online booking system.

Campground Manager’s POS feature allows users to record sales of merchandise from online and on-site retail stores. The solution also integrates with a variety of payment processors such as Cayan and MerchantWare.

Campground Manager also offers integration with QuickBooks, which allows users to prepare accounting and bank reconciliation reports by importing data directly from the Campground Manager system.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8, Windows 10

142 Reviews of Campground Master

Average User Ratings

Overall

4.70 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

5.0

Ratings Snapshot

5 stars

(109)

4 stars

(26)

3 stars

(5)

2 stars

(2)

1 stars

(0)

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Showing 1-20 of 142 reviews

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April 2015

Marilyn from Sunnier Palms

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

April 2015

Excellent, user-friendly program

Campground Master is an easy to learn, user-friendly program. It is generally easy to fix any errors made while using the program. It does have one or two "glitches" in the program that need to be addressed - one in the overall bookkeeping area. Generally, when checking someone out, the only transactions we need are to charge the customer for electric used and to issue a refund for the gate card that they return to us. We have found that we need to charge and put through the payment for electric first, then do the gate card return. We cannot simply put the electric charge on the account, then the gate card refund and charge the customer for the difference. If we do it this way, it messes up our end of the month bookkeeping because the program will not let us allocate these (separate the two charges) for the correct amounts. We get around it by doing the complete electric first (put the charge on the bill and also do the payment), and then doing the gate card return. It's annoying to have to do it this way, not to mention trying to get our various day managers to remember to do it that way. Another issue is that when managing a guest staying with a camper, if you mark them "checked in," in the "Manage Guests" program, and then later mark them "checked out," it still shows that they have a guest if you mouse over their name on the Rack. You can't get rid of the "+1." We get around this by never marking the guest as "checked in," we simply leave it as "pending." We put a note in the system that they were actually here, from "such and such" a date to "such and such" a date. When the guest leaves, we just go into "Manage Guests" and "cancel" the reservation. It would be nice, in using "Manage Guests" to be able to mark them "checked in" and "checked out" like we do with any normal reservation. These problems, however, are minor ones and can be worked around. Overall, I (and my day managers) feel that Campground Master is an excellent program. I definitely feel that it is the best program around for managing a campground and I would highly recomment it.

April 2015

Robin from Century Mobile Home & RV Park, LLC.

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

April 2015

WE have loved the easy use of this program

We have really enjoyed the easy use of Campground Master. When we have had questions or concerns it has been easy to call or email them and get quick answers. The "Help" menu is awesome and we use it alot. The daily tips also teach my employees easier ways of using the programs. *** Issues***I would like it to add monthly prices for our monthly guests because we have to do them manually. We haven't mastered it any other way yet. I am not a fan of the "Paid thru date". When we have long term guests and we extend them out the full year, if we put in a monthly price it will give us a price for paying a full year. If we put in a single monthly payment we have to remember the change the "paid thru date". When we have multiple accounts, and each one is so different it can get frustrating. I understand why its there, and I understand there are ways to work this but some employees have had a hard time learning that feature. We also have guests who have RV sites on a monthly basis plus storage. We know we can sinc the sites together but we still have to go to each individual account to print a receipt for each one. The other issue we have found is that when we have monthly residents, the receipts can get lengthy by the end of the year. We try to delete the previous year transactions each january to make these receipts print on less paper. However, when you delete this information it deletes it permanently. We would like to still have it saved but just not to where it will print so many pages. Another issue we have had is that if one person makes a reservation for 3 sites, we cannot have 2 different employees check them in at the same time if they are all under one name. Only one employee can check in this multiple reservation. Any helpful ideas or hints that would help us in these matters would be greatly appreciated.

August 2009

Cheryl from Riverbend RV Park

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

August 2009

Outstanding Customer Service and Product

I would highly recommend this program for any park operator that wants a user friendly inexpensive program to manage their reservations.

Pros

I have been sold on this software from day one.
When I was ready to computerize my reservations I researched several well known systems. I was having a lot of trouble getting anyone to answer question. When I called Cottonwood Software, Stan asked if we had a spot for his motor home in our park. He arrived two days later, downloaded his software on my computer and allowed me to use the program. Can't hardly beat that for customer service.
It is very well though out for usability, functionality and stability. The few (and I mean few) problems I have had over the years have been handled very quickly, by the owner. Stan is able to do all of his own tech support because he has designed the program to be trouble free. The tech support is free, because you really do not need it. This program is designed with customization in mind. Most custom options can be done by myself or with just a phone call and minor adjustments to the program.

Cons

ummmmm, Maybe Stan can figure a way for the program to answer the phone and take reservations for me..... Seriously, I have had no complaints since owning this software.
I have been waiting a while to get the program integrated with friend communications for real time online reservations. That has taken longer than I would like to see as a customer, but it looks like is is nearly ready for beta testing

May 2015

Sandy from Lake Gaston Americamps

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

May 2015

I have used this software for over 5 years. I feel there are pros and cons with it.

I have been using Campground Master for 5 years. It well exceeds my expectations where campground software is concerned. I have found it fairly easy to use and train other employees with. I enjoy some portions of the fluidity of the program. With that being said there are a couple of things I would like to see changed. 1. Blocking sites....there should be a way to unblock a level of sites without having to do it day by day. I had an employee who was told to block off a site for 2 months so they did but when we needed to open it back up we had to go in and individually unblock EACH day which was very frustrating. 2. When payment information is put in and you close out the tab. If you need to go back in and change dates it does not change the new balance. You have to manually go in and delete the transaction and re apply your select rates. When days are changed it would be much less time consuming if the balance due changed automatically to reflect the new dates.

Response from Cottonwood Software of Cottonwood Software

Replied May 2015

In response to your questions: 1. Blocking sites... This is easily done through Site Details -- see this newsletter article for details: http://campgroundmaster.com/news/easilyblockingsitesformult.html 2. Adjusting charges when dates change -- it sounds like you're not using Auto-rates, or don't have it set to recalculate when changes are made. This can be made to adjust charges automatically whenever the reservation dates are changed. See the documentation for details: http://campgroundmaster.com/help/auto_ratessetup.html

May 2015

Marcie from Rocky Mountain HI RV Park

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

May 2015

Campground Master

We have a 120 site RV Park in NW Montana. We are open all year, though the tourist season is mid-May through mid-September. We are family run and most of our guests are here between three and seven days. Mostly for sightseeing. I have used this program since 2008. It is easy to use and doesn't take a lot of computer knowledge to get good at it quickly. The advanced stuff I haven't got into, since it requires a knowledge of Excel type spreadsheets and I have never taken the time to learn them. The initial cost and the updates seem to be reasonable. CM will do online reservations, but I have not used that segment. I use the program on two computers in the office. They work seamlessly together. Stan, the developer, is very good at Customer Service. He can answer ANY question! With a widescreen monitor, I can see most of a month on the Rack. That helps to see ahead. I like the map, so that I can check the proximity of sites. I like the fact that I can check off all the site attributes. The site description works really well! I use the transaction history frequently since I have seasonals. Yes, there are some features I wish CM had. Like an electronic signature pad, ability to add/subtract within the transactions, and a memo area above the calendar on the Rack for notations about events, etc. Overall, it's a wonderful program and I could not live without it!

April 2015

Steve from Parkers Crossroads RV Park

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

April 2015

4 Years of Service

We bought our Park 5 years ago, this was the cheapest software we could find that had all of the features we needed at a price we could afford. Surprisingly, the software did everything it said it would and was very easy to learn. We purchased the POS feature as well for store and propane sales. We have since added the network function which also was easy to set up and works as described. Over time we have also customized our system with various colors and reporting. The only difficult part of the system and the one thing we haven't always been able to figure out is the reporting. While it comes with the reports we need for operation, we would like to do some customized reporting. We have been able to do some customization in this area but unless you are a programmer with VB or C training. Having said that, the owner of the software is very responsive to requests. For example, the system was setup up to ask for pricing but not quantity. We suggested that for POS, quantity would also be a good thing to ask for. Stan had that in the next update that we received and as expected, it was a huge time saver. Over all, we have looked at many of the other packages out there since we bought our system and have never found one that did everything that Campground Master did and certainly not at the price. We have been very happy with our system.

April 2015

Tracey from Blueslide Resort

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

April 2015

Quick and relatively self explanatory

To keep it from privatizing we made an swift unplanned purchase of a resort that had been using CGM for about 8 years. We knew nothing of operating a resort, the previous owner had done little to no booking for the previous 5 months and we were 1 1/2 months from the new season start. With moderate (at best) computer skills, we were able to easily learn and operate CGM as we raced to catch up on reservation requests. CGM proved to be a wealth of information that was critical for us to gain knowledge and control of the business. It has continued to be central to all aspects of our operations, we have been able to effectively train new staff and seasonal hosts with little to no confusion and the manual and "HELP" function make short work of questions or concerns. The few cons would be more a dynamic reservation and customer information screen lay out and button labeling for ease of recognition. We and staff have all noticed that it takes a little longer than necessary to visually identify the field or function button you need due to the sameness of the the text and screen contrast. The last con is the manual language can be a little too technical especially when dealing with deeper system functions. We would give CGM our highest recommendation.

June 2017

DJ from Clear Creek Cove RV Resort

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Great software at a reasonable price!

Pros

Once you learn the software it's awesome. It does a ton of things and you can set it up for your own needs.

Cons

Learning the self taught software and setting it up for your needs. It does so much and the software can do 1 thing 3 different ways.

April 2015

Joanne from Queensberry Bay Holiday Park

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

April 2015

Best on the market (in the UK at least)

We've used CM since 2005. And being in the UK every so often I look at alternatives - BUT THERE ARE NONE that match this software's flexibility and value for money. Last year in my majesty I went with another provider to get the on-line capability in the UK (none of the recommended US sites would even talk to me) - but came back to CM because I cannot stand having to wait for updates or changes or tweaks. I cannot stand having to wait to see if other users want this or that amendment - with CM, if you want it, you do it. And if you can't do it, you get support. And the support doesn't close at 4.30 on a Friday afternoon (just as you're gearing up for another busy weekend)! And the rack and map are the best there are. Trust me - I know. All this flexibility comes at a price - you do have to have (or in my case learn) a bit about the programme but as noted the support is great. And the end result is a programme that works perfectly for YOUR business. And (in the UK at least) for a tiny fraction of the price of the competition!

April 2015

Robert from Raccoon Mountai

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

April 2015

Great Program at a Reasonable Price

Pros - Great features, pic compliant, interfaces with reservation friend for online reservations, minimal annual expense for upgrades and support, extremely easy to use, network version slightly more but you can take reservations on your laptop at a trade show to impress customers, seven plus years using it without any data loss! Cons - ok, I had to think long and hard and came up with two. First, email confirmations have one default check in and check out time yet we have one for camp sites and one for cabins. There is a header on the email that you can customize before sending and we note the cabin check in time there. Second, support may not be immediate but an hour or two later. That has not been a problem for us so far but, rest assured that calls will be returned. I respect that.

Response from Cottonwood Software of Cottonwood Software

Replied July 2015

Thank you for the comments. Regarding the cabin and camp sites check-in/out times, you can have 2 different times shown on confirmations, etc. See this newsletter article: http://campgroundmaster.com/news/having2differentcheck_inor.html

April 2015

Janice from Whit's End Campground, LLC

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

April 2015

Best Reservation Software and Customer Support

I am glad our company chose Campground Master. The customer support has been outstanding. No matter the day of the week or time of day, you get a quick response to any questions you might have. The initial setup process was relativily straight forward. I have been using the product for ten years, so it is probably even easier now. The software is easy to train new employees to use. There are many ways to customize the product for your park setup, such as confirmation emails/letters, reservation and customer information. The software provides valuable reports for tracking reservations and store sales. The point of sale software has made our campground store easy to manage, as we always know what we have for inventory, and can quickly print reports of items that need to be purchased. Highly recommend this product whether you are a large or small campround or RV park. It will only improve the ease of your day to day operations.

August 2009

Wally from South Isle Family Campground LLC

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

August 2009

Campground Master

I have been recommending this program to many campgrounds in Minnesota and they have also purchased it after trying the demo version and other programs. It is an excellant product, and a great value.

Pros

Easy to set up and use, great support when needed, less expensive than many of the competition's programs. We were able to use the credit card processing feature and save money on equipment and processing fees.

The Newsletters and user forums are a great features, we use them for refreshing our memory on program options and to keep us informed on changes and operating procedures.

Cons

One feature we have problems with is a group reservation and forgeting to check the correct box to keep billing separate for each customer. There is probably a way to set this up so it autimatically selects separate billing but i have not researched it.

April 2015

Mari from Junction West RV Park

Review Source: Capterra


Ease-of-use

5.0

Customer support

3.0

April 2015

Solid product; lacks good online reservation feature

Campground Master is easy to set up and use. We have used this system for over 5 years and didn't realize how streamlined and easy to use it was until we attempted to convert to another reservation system. Help and online documentation are complete and easy to search to find the information you need. Demo software helps new users practice before they are using the system live. POS feature is flexible and can be as detailed as needed. Reporting is simple yet powerful. CGM allows an Admin security level user to change what needs to be changed in prior periods to correct errors made at one time, but discovered later. Can be set up for cash or accrual accounting method. Online reservations are not well integrated - this is the major flaw we have found especially since so many of our customers are finding us on the internet. An online booking engine would compliment the client/server architecture very well.

April 2015

Theresa from Katahdin Shadows Campground & Cabins

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

April 2015

This software if very user friendly and customer service is exceptional!

We started using this program when it was time to upgrade from a very old system. Our files wouldn't convert to the new program easily so when we called to ask what to do the help we were given was exceptional. The conversion then went very smoothly and we didn't need to reenter all the reservations already in our computer into the new program. We have a few "older" workers that were not comfortable using computers that have been able to adapt very easily to this program. It is virtually mistake proof! Since using it we have not had one reservation conflict! We have had to change computers and customer service has helped us to install the program on the new computer and made sure we had all our files installed correctly so that everything was exactly as we had it. We couldn't be happier with the program and recommend it highly to anyone looking for a user friendly reservation system.

April 2015

Julianne from Cooperstown Beaver Valley Cabins & Campsites

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

April 2015

Best Customer Service!!

I've been using CM since 2007 and I LOVE it. Like any management program, it was tedious to set up, but their customer service was with me every step of the way. Stan even created a special reservation form for me for a nominal fee. I can't say enough good things about their customer service: you can talk or correspond with a real person just about any time of the day. There is also an online manual that is very helpful. I like that the program is flexible and easy to use. I can train my staff to use it in an hour or so. My husband who is not at all comfortable in the office (you know the type: can fix anything but can't take a decent phone message!), can easily maneuver through the program to see if we have openings and find any customer's balance due. If you are looking for an affordable, easy to use program that has EXCELLENT customer service, this is it.

April 2015

Richard from Crystal Bay Marina and Resort

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

April 2015

Fantastic package.

I bought the software after asking about support and why the annual fee was so small. Stan told me it could be reasonable because it did not break. He was correct. I use it for our cabin rentals and modified the database myself to keep an accurate record of 300 slip customers, their boat lifts, and their boat trailers while stored in our lot. I have as yet tried the online booking, but intend to give it a whirl this year. You will not find a better product and definitely not any where near the cost. If you are a new user I would advise to let them do the initial setup for you. This is easy to use, but is a very large program. I can tweak it in a few minutes when changes come to our business. We are beginning a retreat which requires multiple individual reservations in shared cabins. No problem setting it up. Contact me if you like.

April 2015

Kathy from Pioneer Campground

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

April 2015

Campground Master Gets an A+ in my Book!

I have used Campground Master for 8 plus years since we purchased our campground. I started with an Excel spreadsheet and quickly realized I needed a better solution. I didn't want to spend a ton of money and discovered Campground Master. The features met my needs for both reservation software and POS solution for our store. It was easy to set up (a bit time consuming on the POS side to set up all of the items, but that's just the nature of the beast); simple to train staff to use; provides great history; and provides an easy way to send email confirmations from within the software. Over the years we have always received prompt responses when we have had questions or needed to figure out a workaround solution to an issue. Annual maintenance charges are incredibly reasonable and I wouldn't consider switching to another product!