Overall rating
3.61 / 5 stars
PeachWorks is a cloud-based restaurant and catering management solution designed for restaurants and food service businesses of any size. It offers inventory management, recipe management, scheduling, forecasting and analytics functionalities within a suite.
PeachWorks allows users to track and manage ingredients and equipments required for the catering business or restaurants. Users can also manage physical counts, count areas, invoices, transfers and wasted items (items with expiration dates).
PeachWorks enables users to define ingredient mixes for recipes and compute product mix profitability. The product also features a global ingredient database, which allows users to calculate the calorie count and nutritional composition for each recipe.
Users can create and assign tasks to staff based on their availability. It also enables users to manage overtime pay, shared employees and shift trades between employees.
Business intelligence
Data connection
Employee collaboration
Recipe management
Restaurant forecasting
Data syncing
Overall rating
3.61 / 5 stars
Filters:
Showing 1 - 20 of 28 reviews
January 2017
Chris from Fresh Kitchen
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
3 of 5
January 2017
Its on its way!
Great concept for restaurant operators. The ability to have full control over your metrics in real time, at any location is the absolute future of managing your business. Being able to customize, and create your own dashboard of key performance indicators is available, and critical to gathering the information you need to steer your operations. Add on programs and features that you can customize to suit your needs and budget is fantastic. Being able to right-size the data you need, instead of purchasing large antiquated systems/licenses is a breath of fresh air. The customer support is extremely helpful.
Pros
Flexibility, Modular purchasing of programs, support.
Cons
Still in development for multiple platforms and communication with Different POS.
July 2018
Conrad from Capzool
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
4 of 5
Customer support
5 of 5
Functionality
4 of 5
July 2018
Peachworks made our catering business so much easier to manage. This is truly an all in one software
Pros
I love the ability to easily take inventory. Inventory used to be such a difficult process for me and now I barely sweat it. It's also very easy to use.
Cons
I love everything about this service and will continue to use it but I do think pricing is a little high.
April 2017
Grant from The Breakfast Club
Company Size: 201-500 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
April 2017
Excellent Soluiton
This is extremely in depth and has a plethora of options, analysis, and tools at your disposal. Being not the most learned when it comes to cloud, their customer support helped me out greatly along the way. Besides, loading up all of my items, which Support helped with, everything else was cake.
Pros
The apps are so easy to use, each had a step by step instruction for setup. If I had a question or wasn't for sure if I was doing it correctly support was there to help through the process.
December 2016
Nancy from Pasqual's
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
4 of 5
Customer support
5 of 5
Functionality
5 of 5
December 2016
What a buy!
I've been a customer for the past 6 months and I would recommend this company to everyone. The system was very easy to setup, even inventory. I've been able to cut my food costs by 2% and controlling my labor is so easy, its not taking me 2 to 3 hours a week to build my schedule. Whenever I have questions the support team is quick to answer and is always very helpful. Free meals to any PeachWorks employees.
Pros
Simple, I have tried a couple of other products but I could never get past the setup step. I used their inventory database for my items and I was ready to start counting and entering invoices right away.
When I'm not in my restaurant I'm able to see how its doing and be alerted of any issues.
Cons
I haven't found any yet.
December 2016
mark from bgood canada
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
December 2016
Very happy
Great customer service, My rep is the best. as we have expanded into new markets Peachworks allows us to focus on the issues that matter and make our business better.
October 2016
Brian from Rosie O'Grady's
Company Size: 201-500 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
October 2016
Satisfied customer
PeachWorks is a great product and easy to use. We have saved 2% on our food costs using their products.
Pros
Easy to Use
Does not require huge setup costs
Employees rave about the results
Cons
Ready for them to develop more applications.
February 2017
Mat from B Good Restaurants
Company Size: 501-1,000 employees
Review Source: Capterra
Ease-of-use
2 of 5
Value for money
1 of 5
Customer support
1 of 5
Functionality
1 of 5
February 2017
Pure Demoware
Was promised new software for years. When the new software was finally ready to demo, we couldn't have it. We are moving on to Crunchtime...Thank goodness.
Pros
The idea of a mobile design is on target, but needs a ton of functionality to be useful in a real restaurant. Support wants to help, but can't.
Cons
Not a lot of reporting functionality, and if we dig in, the data there is, lacks integrity. No direct vendor integration, but I hear they are trying. No GL integration, unless you are on legacy Quickbooks.
February 2017
Celia from Cafe & Bar Lurcat
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
4 of 5
February 2017
I finally found it!
What a great and easy to use product. From the moment I was contacted by the sales rep its been a pure pleasure. The apps worked exactly as I was shown on the demo. From the time I first logged into the system until I entering counts and recipes was less than 7 days. I'm using all of their applications and I can't wait until they release new apps as I will buy them all. I have tried several other solutions, and either they didn't work or they were too difficult for me team to use but not with PeachWorks. Great apps, great team to work with.
Pros
easy to setup, easy to use, support has been great and very responsive
Cons
I haven't found any yet
March 2017
Anthony from Gambino Restaurant
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
March 2017
Can't image a better product or service exists
We have been delighted every step of the way of our PeachWorks journey. The sales staff, the onboarding process and the support staff have all greatly exceeded my expectations. PeachWorks is a must have system
Pros
Our account manager what so helpful. While the setup was fairly straight forward I did have a few questions. Bob was fast to respond and answered my questions. They have a very knowledgeable staff.
March 2017
David from Sprouts Cafe
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
March 2017
I can finally sleep
I found an inventory system that will do what the sales folks says it will do. I have tried a couple of other solutions and after spending 8 to 10 weeks to get them setup the systems were hard to do and I always had problems. I switched to PeachWorks a few weeks ago, the setup was easy and now I have reports that allow me to control costs. Thank you PeachWorks
Pros
So much easier to use than other inventory software solutions.
Their support team was prompt and either answered my questions or told me what I had done wrong.
Cons
I haven't found any so far.
May 2018
Dennis from Bright Consortium Ltd
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
4 of 5
Customer support
4 of 5
Functionality
4 of 5
May 2018
Catering in our events is now easy thanks to PeachWorks
Our events are now manageable as the catering budget and needs are done swift with the software
Pros
Its easy to install and use
It can be synced with other POS devices to help in managing the catering needs more efficiently
Cons
There is much negative i can report as of now. So far it has served all our organization purposes and needs in catering efficiently
March 2017
Patti from Brown Iron Brewhouse
Company Size: 501-1,000 employees
Review Source: Capterra
Ease-of-use
2 of 5
Value for money
1 of 5
Customer support
1 of 5
Functionality
1 of 5
March 2017
Buyer's Remorse !
The demo looked fantastic. Yes was the answer to all my questions. I pulled the trigger, and was made to sign a year long contract the included modules I didn't want. Reluctantly I sighed, handed over my credit card info, and before I was even using the software, I was being invoiced. After 3 months, I have nothing but an inaccurate reporting tool, with none of their modules delivering what was committed to me by their sales woman. And having the system go down for an entire weekend wasn't very fun either. Check and double check references! One of the most important lesson's learned. Our restaurant will survive, but I doubt Peachworks does.
Pros
The colors are pretty.
Cons
The ease of use in the design is great. But this does you no good when there is no data to support your managing efforts. And the reporting that is there, does not match the POS.
December 2016
Andy from Chronic Tacos
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
December 2016
PeachWorks is a great system, easy to get setup and even easier to use.
We have 3 locations while I tried to keep track of how each location was doing and controlling labor and food costs I was not doing a very good job of this using our current tools. I replace my solution with PeachWorks and WOW what a difference. I' get alerts if I have issues, I'm able to see up to the minute updates and I can access the PeachWorks apps from any device. A big surprise to me was that I didn't have to pay an additional fee for the mobile app, this is not the case with some of their competitors. The system was easy to setup and the support is some of the best that I've ever experienced. Great Product, Great Team!
January 2017
Matt from TRICOR Enterprises
Review Source: Capterra
Ease-of-use
2 of 5
Value for money
2 of 5
Customer support
1 of 5
Functionality
2 of 5
January 2017
PeachWorks review
Unfortunately, we are still using WhenToManage. Given that we want to use an inventory system, we have not migrated to PeachWorks. We do have concerns regarding the new system, which primarily are related to the reporting functionality. We spent a lot of time generating custom reports for accurately tracking and evaluating the performance of our stores. Will the new reports be re-created (can they be re-created) for us in the new system? We cannot afford to lose the information and reports we have been using, which are critical to the operations of our business. Also, another issue is that lately we have been experiencing data export issues from WTM. The customer service response has been slow & the delays have impacted our ability to get our financial reports generated in a timely manner. We are told that some of the people who were available for addressing issues in the past have been working on the development of the new PeachWorks system. This has been a very negative experience for us & has caused us to begin searching for other viable options for ourselves & our franchise.
July 2018
Anonymous
Company Size: 1,001-5,000 employees
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
4 of 5
Customer support
4 of 5
Functionality
4 of 5
July 2018
It is an ideal product in the management of restaurants.
Work many applications in the same program.
Pros
It is an ideal product in the management of restaurants from the logistic, administrative and nutritional support point of view.
The most attractive integrate so many applications in the same program.
Cons
The diagramming of dietary and nutritional aspects of recipes. It could have better layout with simpler use and pleasing to the eye.
March 2018
Chris from Ex Novo Brewing
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
3 of 5
Value for money
1 of 5
Customer support
1 of 5
Functionality
3 of 5
March 2018
horrible.
zero
Pros
In theory, ease of use, syncing with POS.
Cons
lack of knowledgeable customer service. using for over 6 months now, first 2 months were setting up, the following 4+ have been nothing but issues.
July 2015
Colby from Off Leash
Review Source: Capterra
Ease-of-use
5 of 5
Customer support
5 of 5
July 2015
Great after-the-sale support
The software works like they said it would and immediately I began saving time...but what really impressed me was the way they have taken care of me after the sale. We tried one of their competitors but once we sent them a check, we never heard from them again. PeachWorks has been with us every step of the way with training and answering questions and even asking us about new features. It sure is a different way to do business, and a breath of fresh air.
January 2017
phillip from cinnaholic
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
1 of 5
Value for money
1 of 5
Customer support
2 of 5
Functionality
1 of 5
January 2017
my experience
after actually taking the time to sit down and try to use peachworks it was not nearly as easy as the demo showed... so many times did the page glitch and not show things correctly, the conversions made no sense, it was just a mess and I hated using it. I have a degree in computers and this was a terrible choice. I will be leaving peachworks soon
Pros
nothing
Cons
everything
January 2017
Thomas from Brava Pizza
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
3 of 5
Customer support
3 of 5
Functionality
2 of 5
January 2017
Needs more robust feature set to be useful for our restaurant
When I last utilized the system the user interface seemed clean and easy to navigate but was lacking many basic features to make it a useful inventory or recipe system. Looking for something that was more robust that was full featured. Would like to see automatic inventory adjustments, full scale recipe and food costing, multi-location support.
January 2018
Michelle from Motorcycle dealer
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
3 of 5
Value for money
3 of 5
Customer support
3 of 5
Functionality
3 of 5
January 2018
great system to use
Pros
i like that the system is easy to learn and that it is easy to maneuver around in. it has a lot of options
Cons
i do not like that it is hard to get ahold of cutomer service and that you have a long wait time on hold