About brightwheel

Brightwheel is a software solution built to modernize all childcare, daycare, and preschool programs by helping operate more smoothly, manage with less manual work, and most importantly, give back time to those looking after the well-being of children everywhere. Brightwheel's tools and features are built, and constantly updated, in partnership with owners, directors, and teachers working in mid- to high-capacity ECE programs.

Brightwheel is the only child care management software tool to be featured on Shark Tank (season 7, episode 26) and impressed by earning a joint investment by TWO sharks (Mark Cuban and Chris Sacca).

Key features are the seamless check-in/out feature, intuitive parent communications, and simple activity logging for digital daily...


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Supported Operating System(s):

Web browser (OS agnostic)

2,552 Reviews of brightwheel

Average User Ratings

Overall

4.65 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,781)

1,781

4 stars

(680)

680

3 stars

(78)

78

2 stars

(7)

7

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 2552 results

November 2018

Audra from Happy Campers Preschool

Verified Reviewer

Company Size: 11-50 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

November 2018

Happy Campers, San Carlos

Overall our experience has been really great. There were some serious issues when we decided to use Brightwheel billing. I'm certain those issues have been documented, but we seem to be good now. I have been a big fan of Brightwheel and sincerely look forward to what's next!

Pros

I love how much Brightwheel has improved since we first joined the program. Administration, Parents and Staff love all of the features. I am very happy with the way Brightwheel has fostered "community" between home and school, and even school and extended family. Grandparents love seeing their grandchildren and being in the loop. Community is very important to our program! I appreciate the level of professionalism Brightwheel adds to my program. Touring families always have great comments about Brightwheel.

Cons

I wish multiple accounts could be under one umbrella login. I do not like having to log out and log in to my three programs. We have an account with ADP and use just one login for all 3 programs. I simply just have to click which program I need to see. I wish I could access a simple version of a class list with birthdays and just parents names and emails without all of their personal information. Parents request class lists quite often for birthday party invitations. Perhaps even an "opt-in" directory for parents to see would be a great feature. Parents could choose to include email/phone numbers in the "public" directory.

January 2020

Andrea from KKS

Company Size: 2-10 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

January 2020

Brightwheel is great!

We use Brightwheel at our center to chart each child's daily activities; we easily attach pictures, meal information, and times of diapering, etc.

Pros

I love how easy Brightwheel is to use - the parents also enjoy the format that they receive information

Cons

If I had to choose one thing to improve on, it would be to add a "zoom" function when taking a picture from the app

Reasons for Choosing brightwheel

Brightwheel is streamlined and a no-fuss app for busy teachers and parents alike.

June 2020

Nicole from Sunlight Sales

Company Size: 11-50 employees

Industry: Wholesale

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

June 2020

Powerful if the facility uses it

Overall this has been a great app for signing in and out and getting the occasional message and photo of my child at childcare. Looks like a robust program if the facility uses all the features.

Pros

Easy to use interface, good at reminders, a lot of features that could be used by the child care facility with the calendar and reporting on things like naps, food, potty, etc.

Cons

Perhaps it is my facility, but I can't send a message to a specific person or teacher. I send a general message and HOPE that it gets to the right person. This is very annoying.

November 2018

Karen from Holliston Community Children's Center

Company Size: 11-50 employees

Industry: Religious Institutions

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

4.0

Functionality

3.0

November 2018

Brightwheel Review

We switched to Brightwheel as our previous software was no longer being supported. We liked moving to a cloud based product and the flexibility that gave our administrators and parents. We enjoy the ability for parents to see their billing and the ability to pay through the app. Customer support for the transition and set up was very good. Since launch, customer support is responsive (not always timely, since we are not in the same time zone as many of the customer support team) and they listen to our needs. There have been great changes in the short time we have been using the software. We are looking forward to the remainder of our concerns being addressed as we move forward. I would recommend this software over other cloud based software programs we looked at, but the consumer should be aware of the limitations of the software from a back office stand point.

Pros

What we like best is this is a cloud based software. The parent portal allowing parents better access to their child's day and classroom progress as been extremely well received by our parents. We like the check-in feature which allows us to know at any time how many children are in the facility. The ability for the teachers to post notes / pictures for parents allows the parents real time updates instead of waiting till the end of the day to receive a hand written note that is stuffed in the child's belongings and forgotten.

Cons

The back office side of the software is lacking. The reporting capabilities of the software is very limited. For example, we are unable to run an accounts receivable report by family. We can run by child, but you have to run multiple reports for families with more than one child in the program. The software does not currently allow for prepayments or credits on account. Also, on the program side, no ability to run facility or even classroom wide reports - for example a parent directory for all classrooms; allergy report by classroom. All reporting (financial and program) is child driven without the option of classroom or facility driven. This makes extra back office work for our staff - for example creating an allergy list or parent directory in excel to share with teachers. Or tracking receivables in other software, creating double accounting needs.

March 2020

Kelly from Westfield Child Center

Company Size: 51-200 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

March 2020

Easy to use software!

Overall it has been fantastic! Everyone I have spoken to has been great and they make the transition super easy with the check ins and helping with planning out the next steps.

Pros

I love how easy it is to use especially for staff that are not good with technology. I also love how great it connects you to interactions with parents. The customer support so far has been fantastic!

Cons

We are skeptical of the cost of this. Currently we are on a promotion with a discounted cost but when that is over I'm not sure if it will be worth the expense. We may only choose to use this in certain classrooms.

Reasons for Choosing brightwheel

The ease of use. There is a huge difference with the quality and ease of use. I believe this will help our staff make the switch from paper to electronic.