About Procare


Procare is a childcare management solution designed for childcare centers, daycare, after-school programs, school districts and child activity centers. Procare’s modular format allows centers to choose the modules they need. The software helps users manage the tracking of family data and accounting, meals, payroll, employee data, activities, payroll, expenses, and attendance. Procare also offers modules that include tuition collection, classroom management, parent engagement, and cloud data hosting.

Procare’s Family Data is the core module of its solution, designed to help automate data collection and administrative tasks. The solution packages include family data, employee data, family accounting, attendance tracker, tuition express and Procare cloud.

The Tuition Express module enables users to automate tuition collection. The KidReports module provides classroom management, electronic daily sheets and photos, videos, and updates for parents. Procare Cloud hosting provides remote access, automated data backups and access to the MyProcare parent portal.



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Supported Operating System(s):

Windows 7, Web browser (OS agnostic), Windows 8, Windows 10

590 Reviews of Procare

Average User Ratings

Overall

4.75 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(472)

4 stars

(96)

3 stars

(18)

2 stars

(2)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 590 reviews

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February 2018

Amanda from TELC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

We are a licensed preschool and childcare facility that has used the software daily for many years.

Daily operations, accounting practices, collecting staff and student information and communication.

Pros

ProCare's versatility is extremely impressive. We use this application for students and staff alike as our sign in station and communication tool. This helps us track student and staff attendance down the day and minute which is invaluable to grant reporting, payroll and tuition reimbursements.

ProCare also has many useful faucets for early childhood organizations, such as behavior tracking, immunization records, emergency contacts and other pertinent information. As a Director that is responsible for all billing, income collection, and taxes, one of the most useful and irreplaceable aspects is the Family and Agency Accounting sections as well as Tuition Express. These areas are key to making sure we stay on top of our financial health.

I honestly cannot say how phenomenal this software is. The substantial amounts of report types are endless and extremely helpful in all areas of running and producing a professional preschool and child care facility.

We are also a two site facility and switching to ProCare Cloud has been the best monthly investment.

Cons

Interfacing software with our Website and Facebook Page. We recieve a lot of traffic through these sites and we would love to be able to collect date straight to ProCare through these web resources.

Response from Procare Software of Procare Software

Replied February 2018

Amanda ¿ We¿re glad Procare¿s versatility helps your center in so many ways. It¿s also great to see your suggestion about integrating with your center¿s website, Facebook, and similar places parents seek information. One way you can do that right now, as a Procare Cloud customer, is to place a link on your site (or anywhere you choose) for new families to register online. You can also make a link available for current families to log in, review information, choose schedules, pay online, and more at MyProcare! See: http://procaresupport.com/myprocare-overview/

February 2018

Yolanda from Child's Path (CCCR)

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Awesome Tech support.

Pros

It can keep track of the immunizations. It alerts us when immunizations are going to expire. Tracking and changing classrooms is a breeze.

Cons

We can't put comments on each child or employees. For example, teacher calls out, we don't have a place to keep track of call outs and the same with students, if a parent has a concern, we have to write it down, but prefer to keep track on ProCare. Less steps is always best when it comes to billing and charges, etc. It is a challenge to just delete one sibling when they have moved on to another school and the younger one is still with us. I have had tech support, but still shows up. If I delete the one sibling, it deletes both students on the folder so I end up adding them both back on the hidden folder. I just want to hide the one that moved on.

Response from Procare Software of Procare Software

Replied February 2018

Yolanda ¿ We¿re glad you¿ve had such positive interactions with our Tech Support team and that immunization tracking and classroom management are now a breeze. As for adding comments to children or staff, there are a few different ways that could be done including using Log Notes for items that require a permanent record. Also, when children leave theYolanda ¿ We¿re glad you¿ve had such positive interactions with our Tech Support team and that immunization tracking and classroom management are now a breeze. As for adding comments to children or staff, there are a few different ways that could be done including using Log Notes for items that require a permanent record. Also, when children leave the center, typically you¿ll want to unenroll them but maintain their records for historical purposes (rather than delete them)¿and it¿s perfectly fine if their sibling is still in attendance. This article on when (and how) to remove a child may be helpful: http://procaresupport.com/remove-child/

December 2016

Sara from Noblesville Methodist Preschool

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2016

The Procare Whisperer - AKA - Benji

So... I had one little question, right? One little itty bitty - probably could have figured it out by myself - question. But.... it's people's finances, so I called to make sure I didn't screw anything up. Holy Goodness Gracious. NO. I solved what I had initially called about - but I still scheduled an additional call with the rep because of how many ???s he answered that I didn't even know I had. I started with TE and Procare about 6 mos. ago. I simply take parents tuition for a small(ish) preschool. That's it. No big deal. The person who was in this position before me trained me the best she could on the software and she was trained by someone else who really never understood the initial training given to her. Follow all that? Yeah. Exactly. Enter our rep. I seriously have sat in front my computer using Tuition Express software every week for 6 mos. I've never fully understood it, never appreciated what it could do and can promise I've never been excited about exploring its further uses. I've been called by your sales department 3 times to consider Cloud services and MyProcare. Firm no. Every time. I can tell you that after speaking with our rep - I'll be bringing a proposal to switch to Cloud capabilities soon. Our rep made me feel comfortable with my software abilities, taught me how to use TE better. He taught me about the ins and outs of TE that I wasn't even aware I was missing. (POS, files, individual posting, etc). Our rep's enthusiasm, his passion toward your product, and his knowledge of the Family Data and Accounting Portal is above and beyond. He was encouraging & really sparked my interest to now speak with Shauna about Ledger & Expense and Employee & Payroll. Our rep cemented my opinion that my school should stick with TE software. He inspired me to learn more about it. He sold me on the idea of additional portals - and as someone who is supposed to be running a tight ship - that's no easy task. I'm pretty sure I even exclaimed "Hot Damn!" in a church preschool more than once today. My background is in Sales Management and Customer Service, our rep is a gem of an employee and please be so aware of that. He is a representative for you in every sense of the word. Professional, knowledgeable, fun to talk to and passionate about what he's working with. A++

Pros

It's fluidity. It can grow with us and help us grow. It can be my checks and balances so that I will always be accountable to my staff, my parents and my board. I can organize and create clear reports in ways I wasn't able to do previously. Amazing stuff really.

Cons

Learning it. It's hard to self-navigate. But the training you can get is very good.

November 2018

Marissa from Logan City School District

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

November 2018

Great as a parent or director

Overall, if you're looking for a central place to organize all the many things that come with childcare, this is the best product on the market that I'm aware of.

Pros

I first used Procare as a parent in my infant son's childcare center. It was easy to check him in and out by having an ID and password number and I loved that I could see my balance on our account and get messages from the director of the childcare center.

When I took over at a different center as the director, I was pleased to see they used the same program. Additionally, this center increased the ease of checking in and out by having a fingerprint scanner for parents to check students out and for employees to clock in/out. As a director I could easily see which students were there on the home page and the home page was customizable to what I wanted to see (ex. upcoming staff/child birthdays, children currently checked in, children recently checked in/out etc.). There is another tab where detailed children information is easily inputted and organized as well as an employee tab.

I really haven't seen anything else within childcare systems that has as many options and functions as Procare.

Cons

Some reports can be difficult to find and not, at least to me, logically sequenced. However, I can usually Google to find the answer.
I would love Procare to come out with an app for classroom teachers to access and parents to access where teachers can input students eating records and parents can pay their balance.

Response from Procare Software of Procare Software

Replied November 2018

Marissa - Thank you so much for your wonderful review. Also, we have good news--parents can pay online through the MyProcare portal--and our KidReports app is perfect for staff to record meals, daily sheet entries, photos, videos and more. See: https://www.procaresoftware.com/products-and-services/services/kidreports/

March 2018

Barbara from Dixie Kids, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

March 2018

A little frustrating. A lot of good features, but some really complicated features too

It does make keeping track of the daily issues at our center easy.

Pros

I like the dashboard. I like the ability to have the child and parent photos on the screen. The clock in and out is great.

Cons

I really don't like the reports. I don't like that you have to go in EACH time and say currently enrolled children. There are a lot of really complicated features. I'm really frustrated that when this was set up in August of 2017 the accounting and payroll was not set up properly and we have not been paying our employees overtime for the entire time until today when I KNEW that there were some employees that had overtime. This is a huge issue and I'm not even sure how to go forward from here. Tech support fixed it, but did say that it was not set up properly on their end from the beginning.

Response from Procare Software of Procare Software

Replied March 2018

Barbara ¿ We¿re glad to hear Procare makes it easy to keep track of daily items, but sorry you¿ve experienced frustration in other areas. As to reports, you may save the settings (such as ¿Enrolled¿ children) by choosing the ¿Save Settings¿ button at the bottom of the reports screen. Regarding payroll, when a new position (like ¿Teacher¿) is created it automatically defaults to paying overtime for that position. The reason you may choose to uncheck the overtime box is for things like sick time, vacation, and jury duty, that would not count toward overtime hours. We apologize for any confusion. More information on pay codes and overtime settings may be found here: http://procaresupport.com/pay-codes/

November 2017

Monica from Let Them Be Kids! Childcare Center

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

I've used it for 6.5 years and absolutely LOVE it! Wonderful program, no regrets!

Pros

I love Procare's Customer Service! They are so willing to answer questions and help where needed. I appreciate the fact that they are constantly to working to enhance Procare's features which in return benefit us as user.

Cons

The only thing I do not like about Procare is the online waiting list. We have now switched over to MyProcare but there are glitches. They can't put another child on the waiting list if they already have a child enrolled. This makes it hard for expectant mother OR when families can only get one child in at a time. I also don't like how we can't search by DOB. We've had to create personalized questions that allow us to "track" by birth year and it is really hard to do. We need to be able click on an age and have it automatically pull up every child that is that current age. ALSO, once last thing. I HATE that it show children's ages in months. It needs to show it with years and months like on the children's profiles. Stating that a child is 105 months old DOES NOT HELP. :) Other than the waitlist Procare is AMAZING!!!

Response from Procare Software of Procare Software

Replied November 2017

Monica - Thank you for sharing your experiences with us. We appreciate your input on using MyProcare as your online waiting list. One recently added feature we think you'll like is the ability to filter by age -- so you can view just families with children of a certain age.

August 2016

Pam from Kids-R-It Child Care Center

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

August 2016

V9 to V10 Conversion

We have use Procare for 15 years and love it! We do not have all the modules but most of them. We work within Procare 80% of our day. We have recently converted to V10 and are working often with Support to help us with or little challenges.

Pros

We have found the video's to be awesome! The help feature is the Best! The helpfulness and person care from all the support staff is A+ !!! Love Remote Access by the staff!!!

Cons

It's a challenge learning all the new buttons and new reports but at some point it will become second nature. County ledgers did not transfer correctly and had missing data. Thankfully Support has taken it over to work on to see what is the best and simplest solution for our specific situation.

Response from Procare Software of Procare Software

Replied August 2016

Hello Pam, and welcome to Procare v10! Thank you for your review. We really appreciate hearing suggestions from our customers and are glad that our amazing tech team was able to help. Rest assured we are here to give you another one of our famous customer care Procare Hugs if you need any help in the future.

March 2019

Tami from Ankeny Christian Child Care & Preschool

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Procare Software

Overall the software has been able to provide us with a more efficient use of our time

Pros

Procare is very easy to use and has many functions that assist in the overall operations of the child care program that I own and manage. It makes recordkeeping very easy and less time consuming allowing us to devote more of our time to the children and our staff.

Cons

There are some functions regarding signing children in and out, if a parent forgets to sign a child out they are not able to sign them in again the next day, and their child's time card gets all messed up. If there was a way that the system automatically signed the children out (that the parents forgot to) it would make it much easier for them to sign in in the morning. Also school age kids, would be nice if they could sign themselves in and out when coming back from school or leaving for school.

Response from Procare Software of Procare Software

Replied March 2019

Tami - We're glad you like the many easy-to-use functions. As to checking children in and out, we are currently working toward a simplified process we believe will alleviate issues with parents forgetting to check kids out. Of course you can also use the Batch Check Out feature to quickly make sure all kids are checked out at the end of the day. And for school-age children you can absolutely let them sign in and out by simply adding them as an authorized pickup for themselves. Hope that helps!

July 2016

Terri from Children's Village

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

Procare Child Care Management system is an Owner/Administrator's "best friend". Excellent and ez.

We have used Procare since 1996 and tried 2 other systems prior to finding out more about Procare through use of their demo. We've upgraded each version which has enhanced services each time. The sales and technical support personnel are very informative, friendly, and accessible. We also use Tuition Express which makes collections a breeze. Additionally, we use the keyless entry system for enhanced security. Procare has kept up with the needs of families and childcare center management by making these additional options.

Pros

Cost effective--not expensive and pays for itself in short time
User friendly with lots of tutorials, webinars, and on phone as well as on line support
State of the art technology to meet current and future needs
Technicians work with teachers, administrators and I/T people as needed with ease and friendliess
Fast service, product delivery
Attractive software--"eye appeal" to users

Cons

I love everything about this software!

December 2016

Mindy from Brookside academy

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

December 2016

I very much dislike Procare

The old procare was so easy and user friendly. The new version is a nightmare, way too complicated. if you forget your password you can't use one you've previously used, you need a password just to place an email back to them, tech support a nighmare to get a hold of or get a straight answer. If i could switch to another company I would!

Pros

The fingerprinting option for logging in

Cons

Too complicated, hate procare, old version was user friendly, this version you need an IT degreee, too many passwords required (just to send an email asking for tech support quesion!) If you're gonna sell me a product this complicated there should be 24/7 tech support, we should have had a live demo/training session. Look at your form that says tell us a bit more about yourself? Isn't everyone using this product in childcare? You want me to scroll through that list to id my industry?!?!?

Response from Procare Software of Procare Software

Replied December 2016

Hello Mindy, We were happy to connect with you and are glad your session with Michelle from Tech Support was helpful in learning how to reset your password and how to use the Batch Check In/Out function. Chasity from Client Services has scheduled training with our experts to get your whole team up and running with V10. Please know that our 5-star support team is here to help and to ensure you are enjoying the many benefits of Procare.

November 2018

Cynthia from Sunshine Day Camp

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2.0

Customer support

5.0