SmartCare Software


 

SmartCare is a cloud-based childcare solution that connects childcare center owners, teachers and parents in real time through a web interface. SmartCare is fit for childcare centers and K-12 schools in the US. It helps parents track their children's activities while at daycare. Parents can connect through social media platforms to share photos and videos.

SmartCare offers a billing and payment feature that includes account setup and approval, a fixed credit card processing fee, split payments and mobile invoices. Parents can create digital libraries for their children, upload special childhood moments and share their content with other parents on social media platforms.

SmartCare stores all records in a centralized database and allows users to look up child or family information. The solution sends child arrival and pickup alerts to parents' mobile devices.

Other features include child and family enrollment and accounting. Pricing is per center on a monthly subscription basis. Support is available via phone.

 

SmartCare - Family dashboard
 
  • SmartCare - Family dashboard
    Family dashboard
  • SmartCare - Accounting
    Accounting
  • SmartCare - Reporting
    Reporting
  • SmartCare - Payments
    Payments
  • SmartCare - User login
    User login
Supported Operating System(s):
Web browser (OS agnostic)

239 Reviews of SmartCare

 

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Software Advice Reviews (3)
More Reviews (236)

Showing 1-3 of 3

Adrian from Pru Life UK
Specialty: Other
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

Good app but needs improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, it has helped me a lot in managing the kids' records and billing. Parents also seem to like it to check their kids' day at school.

Pros

It has a lively and modern interface. It is easily accessible since it is web-based and works on different devices.

Cons

Not a very good layout and a bit hard to navigate. Seems like features are thrown all over the place without a proper sense of where they should be.

Review Source
 
 

Candi from St. Luke's Episcopal School
Specialty: Daycare
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

What Management Software Nightmares are Made OF

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Absolutely every single step in this process has been difficult. They seem to be a brand new company that was started by 5th graders who have no experience in a childcare setting or have managed parents, billing, or other software before.

Pros

Absolutely nothing.

Cons

The iPad app is very colorful!

Review Source
 
 

Andrea from Nonprofit
Specialty: Daycare
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Terrible Product

Ease-of-use

Functionality

Product Quality

Customer Support




Pros

Nothing. Other than the concept of how it is supposed to work to help me as a parent feel better and more knowledgeable about my child's day at daycare.

Cons

I have had more problems with this than I can probably list. I have installed/uninstalled the app on my phone several times due to it not working properly. The app tells me my son's teacher has not posted to the timeline, meanwhile I just got and alert 5 minutes before that something new was posted. The pictures sometimes take forever to load on the timeline, and then it just times out and and says something like "aww snap, there was a problem..." Currently, after last uninstall and install of the app, I can no longer get into my account, so therefore do not know what is going on day to day (this was in March 2017). When I try to login it tells me my password is incorrect, even though I know it is not. When I request the password using my mobile phone I get the "aww snap, there was a problem..." message. When I request the password through my desk top it tells me an e-mail was sent; however, nothing ever comes to my inbox or spam folder. Frequently, the times of drop off and pick up are WAY wrong...i.e. drop off at 12 a.m.? I really want to embrace your product and this new system at daycare, but there are quite a few glitches that need fixed. These problems are unacceptable and this system is not helping me know anything more about my child's day. In fact it is harmful, since the daycare is relying on me getting information through this and it is not working, I am not getting any information. When I contacted customer support in March 2017 they blamed it on my Android phone. Then, on an app update. Then, told me to use my husband's phone (you know just assuming). And, then just told me to use a desktop, which I have been doing ever since about 3 weeks ago. However, despite using a desktop now months later, I now no longer can get into my account. Customer support e-mail sent me a link to update my password and the link doesn't even work. Ridiculous!

Review Source
 
 
 
Showing 1-20 of 236

Carolyn from Crosswater Christian Academy
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Switching to Smartcare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The technical support is awesome, very patient and professional. It has made my job so much easier.

Cons

The only complaint is when sending batch emails it will not let you copy the email.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: December 2018

December 2018

 

Carolyn,

Thank you for your feedback & amazing review of our product! It's our absolute pleasure to provide you and your staff with our Smartcare Software & Resources!

We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:

Tutorial Videos
https://smartcare.com/videos/

User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.

We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university

Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.

Warm Regards,

Collette Hull
Director of Marketing

 

Janet from Bright and Early Learning
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Messaging

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Smartcare Technical team are always willing to help solve any problem we present to them. They have help parents with issues as well.

Pros

I love the "Messaging" feature. Recently while away from my computer our center had an emergency situation that I needed to alert our families about. I logged in from my phone and was amazed the the messaging worked so well. Every parent received a e-mail with the pertinent details about the situation. I am grateful for the ease of use.

Cons

It would be nice if messaging could include text to parent phones.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: November 2018

November 2018

 

Janet,

Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!

We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:

Tutorial Videos
https://smartcare.com/videos/

User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.

We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university

Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.

Warm Regards,

Collette Hull
Director of Marketing

 

Phylisia from Samaritan
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software has made it easier to communicate remotely with parents.

Cons

Parents have had issues with the billing portion of the program

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: November 2018

November 2018

 

Phylisia,

Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!

We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:

Tutorial Videos
https://smartcare.com/videos/

User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.

We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university

Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.

Warm Regards,

Collette Hull
Director of Marketing

 


October 2018

October 2018

Smart Care Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The major benefit is like what I said before in that parents can see each day what their bill is and how long
their child was at daycare. It is nice to pull up different reports and print them off.

Pros

I really like the customer support that I received when I first started using Smart Care. They were helpful but also very nice about answering my questions.
I also like the fact that parents can use their phones to not only see what their bill is but also to pay their bill online.

Cons

I have had a hard time figuring out how to send emails to parents.
I also am not sure if there is a way to separate the bill when two different parents pay for separate weeks

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: November 2018

November 2018

 

Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!

We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:

Tutorial Videos
https://smartcare.com/videos/

User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.

We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university

Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.

Warm Regards,

Collette Hull
Director of Marketing

 

April from Trinity United Methodist Church/Noah's Ark Child Care & Preschool
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Director

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I think it has helped us be more efficient and there is still a lot we are learning.

Pros

I like the parent feature for parent communication. It has helped us keep in touch with parents more frequently.

Cons

At times there are things I wish the software had for reports such as being able to pull the time sheet report with all employees at one time with them separated by employee on pages. Timeline app it would be nice to have dry option for diaper changes, especially when a child has frequent dry diapers.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: November 2018

November 2018

 

April,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!

We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:

Tutorial Videos
https://smartcare.com/videos/

User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.

We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university

Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.

Warm Regards,

Collette Hull
Director of Marketing

 

Sherry from Altamahaw Baptist Church Day Care
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Smartcare Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My overall experience has been good.

Pros

Quick and easy for staff, parents, and directors.

Cons

When you're having a problem, being directed to insta bug instead of a live person calling you back. Some things can be handled easier and quicker by a simple phone call rather than a series of emails. Problems and solutions are sometimes are not explained clearly in emails.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: November 2018

November 2018

 

Sherry,

Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!

We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:

Tutorial Videos
https://smartcare.com/videos/

User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.

We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university

Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.

Warm Regards,

Collette Hull
Director of Marketing

 

Ricarda from Tunbridge OST
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Billing issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall it is OK, not as dynamic as I had hoped. I like the digital log in/out process for families. However some of our families fin the two step process hard to follow.

Pros

I like the reports that I am able to run. I like that the staff can clock in and out and only access our stuff when they are workings.

Cons

1)The most important aspect of this tool is to be able to collect on payments. The billing system is showing bills as being due the next billing cycle, rather than the current billing cycle. My parents are confused and my payments are coming in late. If this issue is not fixed, we will be starting the next year with a new company. The customer service people don't seem to see the gravity in the situation, but if I cannot collect payment in a timely manner then I don't really need the service.
2) We use this service for an after school program. The timeline is not geared towards OST but to daycare. I would like to see some prepopulated timeline items specific to older students. Diaper changes and bottle feedings are not important to us.
3) The statements that we are able to generate for families do not meet the requirements for reimbursement for childcare. I have to create separate invoices to families with flexible spending accounts.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: November 2018

November 2018

 

Ricarda,

Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!

We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:

Tutorial Videos
https://smartcare.com/videos/

User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.

We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university

Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.

Warm Regards,

Collette Hull
Director of Marketing

 

Mishaun from Moonstone Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Smartcare is Okay

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our overall experience with Smartcare is only been okay. It still needs work but it supports our needs well enough for now. We are hoping Smartcare will make enough updates and we will love the program.

Pros

The software is great for giving parents update on the children. It is also good for daily attendance on children and staff.

Cons

The software has several bugs in the billing and statements to the parents. It needs more updates to make it accurate and more user friendly.
Also, reports for the children/staff need to be better to support the State requirements for the children and staff. It has many reports but they are repetitive, missing permanent information, not able to be sorted/filtered or just not necessary.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: November 2018

November 2018

 

Mishaun,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!

We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:

Tutorial Videos
https://smartcare.com/videos/

User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.

We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university

Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.

Warm Regards,

Collette Hull
Director of Marketing

 

Rebeca from MOntessori Learning Center
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Report use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has been dificult

Pros

That Parent can make payments from the convenience of their cell phone

Cons

The fact that I do not know exactly what they see from the statement. The reports with the information that I need are not available

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: November 2018

November 2018

 

Rebeca,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!

We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:

Tutorial Videos
https://smartcare.com/videos/

User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.

We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university

Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.

Warm Regards,

Collette Hull
Director of Marketing

 

Cheryl from Simply Grace Learning Academy
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Smartcare for Childcare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall my experience with Smartcare has been a positive one. We're still new to it and trying to figure everything out. I believe once we learn everything we can do with it that it will be a great asset to our business.

Pros

I like that it brings many aspects of childcare record keeping together into one program.

Cons

I find it hard sometimes to locate the function I am looking for. I like the shortest route to what I am trying to do.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: November 2018

November 2018

 

Cheryl,

Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!

We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:

Tutorial Videos
https://smartcare.com/videos/

User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.

We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university

Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.

Warm Regards,

Collette Hull
Director of Marketing

 

Bobbi from Kids of Promise Preschool
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Kids of Promise

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

1. Payment through the App is great
2. Posting is fast and easy
3. Cloud based makes it faster and easier, no need to do backups continually
4. Parents love the ease of checking in / out.

Cons

1. Reports are difficult to work with and I can't find a way to create specific reports we use. They also contain unnecessary information which requires having to do a lot of remedial work in the excel format. For example why is there a time (ie 12:00 AM) placed by the date. In order to effectively read the report I have to change every date to remove the time. Put it in a separate column so it can be deleted.
2. We can't easily move from one genre to another with a connection (Ex: If I'm in accounting and I need to check in the Children's area when I move over it doesn't connect me to the family's child I need. I have to find the child). This becomes annoying when I want to go from a child to their family and may not be sure of the family name or vice versa and have to find the second item instead of it working like a toggle.
3. In the state of Florida we need only one date on the Immunization Record (not the date of each shot). I can't use this feature to keep track of renewal dates.
4. Very difficult to create sign able attendance records for children receiving benefits from outside sources. I have to convert the all school PDF to Excel and then create a page for each child required deleting the unnecessary data.. We should be able to get this report by child or by class.
5. I would prefer to look at attendance records for children and employees in a monthly calendar format rather then the ledger format currently available.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: November 2018

November 2018

 

Bobbi,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!

We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:

Tutorial Videos
https://smartcare.com/videos/

User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.

We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university

Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.

Warm Regards,

Collette Hull
Director of Marketing

 


October 2018

October 2018

SmartCare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Support team is an excellent, knowledgeable Customer Success Manager. I have not found the same knowledge when I just call into the support center.

Pros

SmartCare has wonderful, numerous reports for any information needed. All of administration can be of assistance to customers since we all have access to the same real-time information.

Cons

SmartCare is not compatible with QuickBooks Online, tech fee should be billed when tuition is billed, and the system should be able to accept wait list fees online before a child is enrolled so a customer can receive a receipt.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: November 2018

November 2018

 

Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!

We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:

Tutorial Videos
https://smartcare.com/videos/

User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.

We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university

Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.

Warm Regards,

Collette Hull
Director of Marketing

 

Mary from First Baptist Preschool
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Director Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is extremely helpful in my childcare setting. It allows me to be mobile and to keep up on every aspect of my business with ease!
Love it!

Pros

The ease of use.
The customer support from support team has been amazing!

Cons

IF I had to knit pick......I suppose it took me a little bit of time to discover everything this software has to offer.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: November 2018

November 2018

 

Mary,

Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!

We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:

Tutorial Videos
https://smartcare.com/videos/

User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.

We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university

Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.

Warm Regards,

Collette Hull
Director of Marketing

 

Heather from St Vincent’s Academy
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Smartcare Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I’ve not switched to a new software because I’ve invested a lot of time into this one. I will give it another 7 months before I find a new software.

Pros

That I can access it from my phone and laptop.

Cons

It could be more user friendly.
Messaging is lacking the ability to email individual people or cc.
Many Reports are hard to navigate through
I have to switchback and fourth between family and accounting.
I find the overall process of things has to many steps and back and fourth between screens.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: November 2018

November 2018

 

Heather,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!

We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:

Tutorial Videos
https://smartcare.com/videos/

User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.

We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university

Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.

Warm Regards,

Collette Hull
Director of Marketing

 


October 2018

October 2018

Smartcare new user review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My clients seem to enjoy the convenience of paying their child’s tuition on their phone.

Pros

It gives me quick up to date information about tuition that has been collected and who paid.

Cons

I need more info on how to use the software. Not enough training at the beginning. I would like to be invited to learn more.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: November 2018

November 2018

 

Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!

We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:

Tutorial Videos
https://smartcare.com/videos/

User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.

We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university

Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.

Warm Regards,

Collette Hull
Director of Marketing

 

Karyn from Wesleyan University Preschool
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Just Learning

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall I have been pleased and hope the support continues,as I believe I may need it.

Pros

There are so many wonderful features we have t even tapped into yet but I am excited to try. My support person Has been great. I am using the iPad version as well and they are a bit different but I think I like the iPad more in most circumstances. We haven’t yet done a full billing or kiosk sign in. I like that I am allowed to move slowly I set up process.

Cons

I am not sure yet. So far everything has been doable. There is a learning curve for me transitioning from childcare manager. Not necessarily a bad thing. The hardest part has been setting parents to sign up.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: November 2018

November 2018

 

Karyn,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!

We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:

Tutorial Videos
https://smartcare.com/videos/

User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.

We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university

Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.

Warm Regards,

Collette Hull
Director of Marketing

 

Barbara from Shining Lights Early Childhood Center
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

SmartCare Child Care Software Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Smartcare is good and has great potential but there are several things that need tobe "tweeked".

Pros

Smartcare is great for billing and allows parents to pay tuition immediately through autopay.

Cons

The sign in process is slow for parents because the app doesn't bring up the QR code quickly. We often have parents waiting in the lobby for their code to come up. Messaging is also difficult. Parents cannot directly message their childs teacher to inform of sickness or other items.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: November 2018

November 2018

 

Barbara,

Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!

We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:

Tutorial Videos
https://smartcare.com/videos/

User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.

We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university

Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.

Warm Regards,

Collette Hull
Director of Marketing

 

Barb from First Presbyterian Preschool
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Not working

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Many, many problems are occurring with Smartcare. It is not meeting our needs.

Pros

Nice to be able to see classroom ratios any time

Cons

We have to manually move 100 children daily as they move through our program. Not working for us at all.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: November 2018

November 2018

 

Barb,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!

We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:

Tutorial Videos
https://smartcare.com/videos/

User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.

We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university

Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.

Warm Regards,

Collette Hull
Director of Marketing

 

Jerrie from Alpha Learning Center
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Smartcare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Electronic sign in for parents, family & friends to help save our trees

Cons

Automatic billing appears on a families account if the parent does not accurately sign their child out of the system in the evening.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: November 2018

November 2018

 

Jerrie,

Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!

We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:

Tutorial Videos
https://smartcare.com/videos/

User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.

We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university

Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.

Warm Regards,

Collette Hull
Director of Marketing

 

Patricia from North Greenwood Baptist Church
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Smartcare is smart!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefits are that I'm having time saved. Also, I can look at the program any time of the day and know how many children are in for the day. I've been very pleased.

Pros

After getting Smartcare set up it works itself as long as it's used. I was spending a long time on collecting money each week but Smartcare does the work for me!

Cons

I was uncomfortable in the beginning because I need to see something work. The tuition came and I knew it did but I had to double check the work for a month before I was comfortable knowing the work was getting done. I'm now learning to "trust."

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: November 2018

November 2018

 

Patricia,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!

We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:

Tutorial Videos
https://smartcare.com/videos/

User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.

We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university

Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.

Warm Regards,

Collette Hull
Director of Marketing