SmartCare Software


 

SmartCare is a cloud-based childcare solution that connects childcare center owners, teachers and parents in real time through a web interface. SmartCare is fit for childcare centers and K-12 schools in the US. It helps parents track their children's activities while at daycare. Parents can connect through social media platforms to share photos and videos.

SmartCare offers a billing and payment feature that includes account setup and approval, a fixed credit card processing fee, split payments and mobile invoices. Parents can create digital libraries for their children, upload special childhood moments and share their content with other parents on social media platforms.

SmartCare stores all records in a centralized database and allows users to look up child or family information. The solution sends child arrival and pickup alerts to parents' mobile devices.

Other features include child and family enrollment and accounting. Pricing is per center on a monthly subscription basis. Support is available via phone.

 

SmartCare - Family dashboard
 
  • SmartCare - Family dashboard
    Family dashboard
  • SmartCare - Accounting
    Accounting
  • SmartCare - Reporting
    Reporting
  • SmartCare - Payments
    Payments
  • SmartCare - User login
    User login
Supported Operating System(s):
Web browser (OS agnostic)

167 Reviews of SmartCare

 

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Software Advice Reviews (2)
More Reviews (165)

Showing 1-2 of 2

Candi from St. Luke's Episcopal School
Specialty: Daycare
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

What Management Software Nightmares are Made OF

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Absolutely every single step in this process has been difficult. They seem to be a brand new company that was started by 5th graders who have no experience in a childcare setting or have managed parents, billing, or other software before.

Pros

Absolutely nothing.

Cons

The iPad app is very colorful!

Review Source
 
 

Andrea from Nonprofit
Specialty: Daycare
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Terrible Product

Ease-of-use

Functionality

Product Quality

Customer Support




Pros

Nothing. Other than the concept of how it is supposed to work to help me as a parent feel better and more knowledgeable about my child's day at daycare.

Cons

I have had more problems with this than I can probably list. I have installed/uninstalled the app on my phone several times due to it not working properly. The app tells me my son's teacher has not posted to the timeline, meanwhile I just got and alert 5 minutes before that something new was posted. The pictures sometimes take forever to load on the timeline, and then it just times out and and says something like "aww snap, there was a problem..." Currently, after last uninstall and install of the app, I can no longer get into my account, so therefore do not know what is going on day to day (this was in March 2017). When I try to login it tells me my password is incorrect, even though I know it is not. When I request the password using my mobile phone I get the "aww snap, there was a problem..." message. When I request the password through my desk top it tells me an e-mail was sent; however, nothing ever comes to my inbox or spam folder. Frequently, the times of drop off and pick up are WAY wrong...i.e. drop off at 12 a.m.? I really want to embrace your product and this new system at daycare, but there are quite a few glitches that need fixed. These problems are unacceptable and this system is not helping me know anything more about my child's day. In fact it is harmful, since the daycare is relying on me getting information through this and it is not working, I am not getting any information. When I contacted customer support in March 2017 they blamed it on my Android phone. Then, on an app update. Then, told me to use my husband's phone (you know just assuming). And, then just told me to use a desktop, which I have been doing ever since about 3 weeks ago. However, despite using a desktop now months later, I now no longer can get into my account. Customer support e-mail sent me a link to update my password and the link doesn't even work. Ridiculous!

Review Source
 
 
 
Showing 1-20 of 165


October 2018

October 2018

Smart Care Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how easy it is to sign in through the tablet and clock in for work. Using not only the key card that is provided but also through the number they allow you to create in case you forget your key card or have something in your hand. It is also easy to navigate through the app if a parent forgets to clock their child out or in.

Cons

One thing I do not enjoy about Smartcare is the lack of service you receive if your internet is down. There were times at our daycare when the internet would go out and parents could not log their children in so we would have to write them down and manually put the names in later which could be a hassle. This issue did not really have to do with smartcare as a whole but in some cases our internet.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: October 2018

October 2018

 

Thank you for your Review! It is our pleasure to provide you and your staff with our Smartcare Software!

While you and your staff are in the process of learning the Software functionality - we have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:

Tutorial Videos
https://smartcare.com/videos/

User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.

We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university

Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.

Collette Hull
Director of Marketing

 

Kamara from New Hope Christian Childcare
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Smartcare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The overall experience will be great once I learn all the ends and outs. It will minimize the paper cost since I can communicate more documents on the icloud.

Pros

I like most about this software is that I can access it from any of my icloud devices. All my icloud devices are linked together they are not separate components.

Cons

I like least about this software is that even though I do not want to use the financial components of the software it is still mandatory to install to my center. It charges my clients their tuition and send them emails even when I do not want them too.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: September 2018

September 2018

 

Kamara,

Thank you for your Review! It is our pleasure to provide you and your staff with our Smartcare Software!

While you and your staff are in the process of learning the Software functionality - we have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:

Tutorial Videos
https://smartcare.com/videos/

User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.

We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university

Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.

Collette Hull
Director of Marketing

 


September 2018

September 2018

Migrated from Child Care Manager to SmartCare - Needs a lot of work, input and upgrading

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We like the fact that it is web based and all admins can see the same information from multiple devices. Also, we like the fact that parents can have a connection to the center and view timeline messages and view balances. Customer service is friendly, reachable and respond timely.

Cons

The software seems pieced together. Need Android & iPad tablets to work. Reports are bad. Lacks the basic functionality of CCM. Users have to go to multiple screens to complete items. Billing is from the Children section. Account charges are from the Accounting section. And then there is a family section for other items. You should be able to navigate from family to child to billing easier without 10s of clicks. The presentation in each section is vastly different. Families are sorted by LAST name. Children are sorted by FIRST name only and can't be searched or filtered by anything. The payments section just list families in RANDOM order. Sorting and filtering properly should be very basic items for software. Currently, no way to handle security deposits, charging groups of students one time fees, deposit reconciliation, sending past due notices to certain families with a certain balance. Currently, I have no way of viewing or producing a report that shows children by classroom. Report formats are bad. Some print 4 and 5 pages because of poor formatting. Some don't work or the download version doesn't match the on screen version. Not compatible with the CCM door locking system that was recently purchased. Families can not be deactivated or unenrolled. They have to be archived which wipes away all financial history. Needs more statuses than enrolled and archived. Overall, it just lacks many of the features that CCM provided. Hopefully it improves quickly.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: October 2018

October 2018

 

It is our pleasure to assist you in locating our Online Resources for you and your Staff!

We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:

Tutorial Videos
https://smartcare.com/videos/

User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.

We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university

Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.

Warm Regards,

Collette Hull
Director of Marketing

 

Raquel P from Bethany Methodist Weekday School
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Learning, but good

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Overall experience is good. Our parents seem to like the billing system.

Pros

I am still getting used to Smartcare. We have only been using it for a couple of months. The software is fairly easy to use. Lots of options are available. We haven't using the kiosk check in, but will do so when our fall semester starts.

Cons

We would like the option of coding various fees for other options besides tuition.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: August 2018

August 2018

 

Raquel,

Thank you so much for your review and feedback!

We're thrilled to deliver our software to you, your Center Employees, and your Customers! We appreciate your business and our goal is always to exceed your Center's Software needs as we grow and evolve with you.

As always, please reach out to your Customer Success Manager with any challenges you may be having, or feel free to reach out to the Smartcare Support Team at support@smartcare.com and we will be happy to assist you on learning how to create 'other charges & fees' - in your Center's Billing Settings.

Warm Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

 


August 2018

August 2018

Not really satisfied.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

So far I am not at all pleased.

Pros

That it is web based and I can access from home.

Cons

No accounting component. It doesn't have a lot of the features that I am used to and count on from Childcare Manager.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: August 2018

August 2018

 

Thank you for your response. We are unable to identify who you are - or what Center you are from - therefore we are unable to confirm the identity and accuracy of this review.
Typically, our Centers serve 20 or more Children - not 1 -10 Children (as listed in your review).
Additionally, we do in fact have Accounting Capabilities. Should you need additional training or assistance, Smartcare is always here to help! Please reach out to us anytime via email or by phone, for support.
You may also reach out to your Customer Success Manager for additional assistance with learning the Software and its functionality a bit better.

Warm Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

 

Jackie from Longleaf Learning Center

August 2018

August 2018

I love ChildCare Manager availability more than SmartCare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it is cloud based and does not need back up. I also like that attendance is real time.

Cons

I do not like that it is cloud based because when the internet is down we cannot work in SmartCare.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: August 2018

August 2018

 

Jackie,

Thank you so much for your feedback!

We understand that switching from ChildCare Manager to Smartcare was an adjustment for your Center - but we are confident that you, your staff and your customers will be happy with Smartcare's functionality, soon!

We appreciate your business and our goal is always to exceed your Center's Software needs as we grow and evolve with you. Should you have any questions, please reach out to your Customer Success Manager with any challenges you may be having, or feel free to reach out to the Smartcare Support Team at support@smartcare.com and we will be happy to assist you on learning some of the Smartcare Features more in depth!

Warm Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

 

Desiree from Genesis Academy Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

I am well pleased with everything so far.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Too many to count. It helps me keep track of everything going on in the school at the touch of my finger.

Pros

It is much easier to work with than the old software. Smartcare makes it much easier to find what I am looking for. It has been great to set up and understand.

Cons

Setting up payment plans. I do not like the fact that I cannot delete a type of billing that I have set up. Now I have too many on the software.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: August 2018

August 2018

 

Desiree,

Thank you so much for your review and feedback!

We're very happy to be able to deliver our software to your Center! We appreciate your business and our goal is always to exceed your Center's Software needs as we grow and evolve with you.

As always, please reach out to your Customer Success Manager with any challenges you may be having, or feel free to reach out to the Smartcare Support Team at support@smartcare.com and we will be happy to assist you on learning how to make edits to your Center Billing Settings.

Warm Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

 

Peggy from Giggles & Grace
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

frustrating guess its a new system.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Getting paid faster from parents that are always behind on payment.

Pros

Parents can see billing and pay online, Once they are in the system they are more excited about it but right now parents are not on board.

Cons

Hard to figure out. It's almost opposite of what I am used to and I have had a hard time navigating what I need to do. I still have not figured out billing and how to divide the bills

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: July 2018

July 2018

 

Peggy,

Thank you so much for your feedback!

We know that you have spoken to your Customer Success Manager regarding the challenges you were experiencing with the Billing portion of the Software, and that she is assisting you in understanding that more in depth.

We're very happy to be able to deliver our software to your Center. We appreciate your business and our goal is always to exceed your Center's Software needs as we grow and evolve with you.

As always, please reach out to your Customer Success Manager with any challenges you may be having, or feel free to reach out to the Smartcare Support Team at support@smartcare.com and we will be happy to assist you!

Warm Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

 

Juaneka from Charity Child Care

July 2018

July 2018

No One Likes Change - But This is a Change That I'm Looking Forward To

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

SmartCare is hosted in the cloud - and that is the best thing in the world for a facility as large is ours. The ability to have all the pertinent information for each of our 350 enrolled children is priceless. The Lead Center is a great option as well - as it helps us manage open slots in our program more easily. The features are endless. Prior to our SmartCare switch, we were using four different software programs to manage what SmartCare does all in one - child and family records management, payment collection, secure door entry, pin check in, daily report access to families electronically, lesson plan building, federal food program, child assessments, and video/picture sending to families.

Cons

As of right now, there are still some limited reports. However, anything that I would like to access, I can submit a help ticket and they will work to add the feature in the newest update.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: July 2018

July 2018

 

Juaneka,

Thank you so much for your wonderful feedback!

The team and I are so thrilled to hear you have had an amazing experience with our software and is the change you were looking forward to.

We're very happy to be able to deliver our software to your Center. We appreciate your business and our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Warm Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

 

Kate from Family Learning and Childcare Center
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Very open customer service, ease of access

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ease of being able to control the center files all digitally, being able to track progresses, and employee information.

Pros

This software makes it very simple to add children, families, accounts and other aspects of a childcare manager system.

Cons

Some features could use improvement such as the way immunization records are input- the system crashes from time to time leaving the center in a limbo state

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: July 2018

July 2018

 

Kate,

Thank you so much for your great feedback!
We are so happy to hear that you have had a seamless experience with our software and that our intuitive interface is easy to use and make it simple all aspects of a childcare manager system.

We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! that's why we value your comments.

At SmartCare, we appreciate your business and we look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Warm Regards,

Collette Hull | chull@smartcare.com
SmartCare - Director of Sales Enablement & Marketing

 

Sharon from Small World
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Some parts we LOVE, LOVE, LOVE! They are still working out some bugs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Love electronic sign IN/OUT, attendance and meal tracking, and the ease of communication with one or all parents. Smartcare has always been there to help when we needed it. They are quick to respond to bugs reported.

Cons

I wish you could maintain families from one screen instead of having to do billing from children, account maintenance from accounting . I don't like swapping from listing by Last name in some places then first name in others, We do not use the Payments tab that shows family icons due to them being in random order. Our center is large so we would have to look through 22 rows of 6 icons to find the family that is trying to pay. PDF reports waist too much paper, need to economize. Excel reports do not have totals, and often have excessive amounts of data making them impossible to print all columns on one page without changing column widths and manually deleting columns. We cannot accurately maintain agency ledger cards due to not being able to charge and credit them. We will have to wait until August or September for the update to fix this. In the mean time my list for adjustments is getting longer.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: July 2018

July 2018

 

Sharon,
Thank you so much for your feedback!
We're so happy to hear you love some features of our software as the electronic sing IN/OUT, attendance, meal tracking, among others and we have been able to be there when you have need us to help you.

We strive to provide the BEST Childcare Software - in our Industry and due to our growth and our industry's demand - we expect to continue to update our software to meet those needs.

We appreciate your business & look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today!

As always, please feel free to reach out to us direct and we will be happy to assist!


Best Regards,

Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

 

Danielle from Creative Minds Montessori School
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

It has been quite an adjustment getting used to this software...good and bad.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Most of the information was transferred over electronically from our old software to this software without us having to do it manually.

Pros

Still trying to figure this out. There are more cons than pros right now. The first impression I had of the screens was that it was pleasing to the eye as far as the layout however when I started working in the program, I don't understand why I have to go through so many steps to get where I need.

Cons

The reports are not user friendly...having to download reports each time and then needing to tweak the excel reports for our needs is very time consuming. We have had to send a lot of questions and requests to Smartcare to fit our needs and the solutions are not always easy to follow. The fees associated with parents using their credit card are out of hand. A parent was charged fees 2 times on the same transaction. That's ridiculous! Smartcare has a lot of work to do to improve their program. We hope they listen to the voices of those that work with the program and continuously change it to fit our needs.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: July 2018

July 2018

 

Danielle,

Thank you so much for your feedback!

We're positively elated to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features!, and that is why we value your feedback.

SmartCare is very happy to be able to deliver our software to your business and we expect to continue to update our software to meet your needs and continuing to provide to your school with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

 

Ann from Happy Hollow School

July 2018

July 2018

Well supported

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We like the easy access for all parties and the ability to easily communicate with our parents. We also like the billing. We have not yet gone through a billing cycle so we are very curious to see how the parents do with the new billing format. We used to hand out paper bills and we are very happy to go paperless. Also like that we can work on accounts from anywhere. Customer support has been outstanding

Cons

The software feels a little rigid in that we were previously able to batch bill ourselves, etc. however I think we will feel differently as we get to know the software and work with it for a while. After working with one software package for 10 years, this is just a learning curve issue. And SmartCare is pretty easy to figure out.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: July 2018

July 2018

 

Ann,

Thank you so much for your review on SmartCare! We truly appreciate it, as it is instrumental to our mutual growth and continued success.

We are so glad to hear you have had a good experience with our software and our customer support has been outstanding for you.

We're positively very happy to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! Smartcare is glad to be able to deliver our software to your School. We appreciate your business and we expect to continue to update our software to meet your needs.

We look forward to continuing to provide your Institution with Tomorrow's Childcare Technology-Today!. Our goal is always to exceed your School's Software needs as we grow and evolve with you.

Warm Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Market

 

Katherine from Oakhurst Learning Center
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Not an easy transition from Child Care Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We like the parents ability to set up accounts and manage funds on their own. I like the reports of children not signed out of the school and the employees not signed out of the school. I like the ability to log on and see our data anywhere.

Cons

This system does not feel very streamlined. It feels cut and paste. When you are dealing with children and families, you should be able to go to the parents last name see.the children, the accounts, etc and do your functions - adding credits, changing billing items, making notes...all in one place. One stop shop. Not ten clicks to see it all and to do what you need to do.

With the transition from CCM to Smart Care some of the functions needed additional finesse to get working - the primary /secondary sponsor was a huge issue. It would be better if the parents when signing up could choose the family sponsor. Instead of us finding billing issues because this was not configured right from CCM.

Reports - Smart Care assumes everyone is going to be on tablets but unfortunately this is not the case with all preschools including ours. We need to be able to generate paper copies of all reports like we did in CCM. The reports are not as professional looking as those in CCM.

Door Access not yet an option - waiting.

Text Message notification - not everyone has the app or will put it on their phone. We need this function to work for mass text messaging. Grandparents can get texts they haven't all embraced the app.

All searches and displays should be the same. I prefer families and children listed by last name so siblings will be underneath siblings. Also, a search bar should be on every single page.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: October 2018

October 2018

 

It is our pleasure to assist you in locating our Online Resources for you and your Staff!

We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:

Tutorial Videos
https://smartcare.com/videos/

User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.

We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university

Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.

Warm Regards,

Collette Hull
Director of Marketing

 

Starr from Grand Rapids Early Discovery Center
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Transitioning from our previous child care management system to SmartCare was simple.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The most advantageous benefit is that it is web-based! As noted in the 'pros' I have found many benefits to the program.

Pros

I love that SmartCare is web-based, allowing families to see their account in real time. The 'bug' feature is very user friendly and a simple way to make suggestions for added features. New features are added regularly to make the program work for the child care industry. The customer service and support in the transition process has been incredibly helpful while transitioning to this program. I have been amazed with the response time from customer support and account managers. My families have been very positively responsive to the switch to SmartCare and seem to prefer it to our previous two programs. Overall we are very happy with our decision to use SmartCare!

Cons

There are a few features that I would find very helpful (such as a notes section for each family) and the option to add a start and/or end date for a family's tuition plan. However, I know they take customer suggestions seriously so I am hopeful that it is only a matter of time before some of the features are added that I currently consider a 'con'.

The only other con is that the billing periods are not super clear. When a family receives a weekly tuition charge it isn't clear what dates the charge covers.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: July 2018

July 2018

 

Starr,
Thank you so much for your wonderful feedback!

We are so thrilled to hear you have had an outstanding experience with SmartCare and that you love that our software is web-based.

At Smartcare we are very happy to be able to deliver our software to your Center and we look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today!

Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

 

Wayne from kid's Under Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Excellent. Exactly what we needed when we needed it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More time less
Planning

Pros

Accessibility and ease are great. Works great for time keeping, employee records, student records and other things that are required.

Cons

Needs to be better able to manage students locations and is often hard to add a teacher that is also a parent. Once the email address is in there is no way to remove it.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: July 2018

July 2018

 

Wayne,

Thank you so much for your great feedback!

We are so glad to hear that you have had a seamless experience with our software and that our intuitive interface is easy to use and very accessible. Smartcare is very happy to be able to deliver our software to your Center and that is why we appreciate your comments so we can continue to improve week by week .

We strive to provide the BEST Childcare Software - in our Industry and due to our growth and our industry's demand - we expect to continue to update our software to meet those needs.

We look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today!

Warm Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

 

Emily from Auntie M's Child Care Center

July 2018

July 2018

Needs a few updates to forms and reports that can be printed otherwise it's great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ability to see billing, classroom staffing and attendance in real time no matter my location.

Pros

Real time visual as the director to each center and maintains a running timeline for each child in the classrooms

Cons

No door locking system that goes with it to allow parents access to the building. I have to have two separate softwares and systems to allow parents access.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: July 2018

July 2018

 

Emily,

Thank you so much for your great feedback!

We strive to provide the BEST Childcare Software - in our Industry and due to our growth and our industry's demand - we expect to continue to update our software to meet those needs.

We appreciate your business & look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today!

As always, please feel free to reach out to us direct and we will be happy to assist!


Best Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

 

Carie from Pepper Valley Learning Center

July 2018

July 2018

SmartCare offers useful features that are user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

SmartCare offers many reports that our center will use on a regular basis. The customer service has been excellent each time I had a question.

Cons

I would like to see a feature added that allows for adding charges to an agency account. This would allow for us to add things like registration fees that some agencies will cover.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: July 2018

July 2018

 

Carie,

Thank you so much for your wonderful feedback!

We are so happy to hear that SmartCare offers useful features that are user friendly and our customer service has been excellent every time you have had a question.

We're positively delighted to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! and that is why we appreciate that you told us about the feature you would like to see.

Smartcare is very happy to be able to deliver our software to your Center and we look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

 

Angelica from Harriet Tubman PTO Aftercare
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Easy and quick to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Promptness and availability of info everywhere and direct communication to parents regarding their billing.

Pros

Adding items like family/children and billing items are easy. A lot can be learned by self discovery by just navigating the whole software/app.

Cons

Billing section is set to default. Our center's rate depends on how many days a child attends and the rate changes even though they are enrolled as paying the weekly tuition. But we cant bill them the whole week when they only attends 2 days. Hope you can do something about this.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: July 2018

July 2018

 

Angelica,

Thanks for leaving a review. The team here at SmartCare is thrilled to hear such good feedback.
We're so happy to hear that SmartCare is easy and quick to navigate.

We strive to provide the BEST Childcare Software - in our Industry and due to our growth and our industry's demand - we expect to continue to update our software to meet those needs.
We appreciate your business & look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today!


Best Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

 

Carolyn from Adventures In Learning Academy
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

I have had a wonderful experience with smartcare, some of the features we need are missing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Consistent communication with our families and the ability to cut out paperwork and copy expense

Pros

the update technology to include the parent app. The quick response you get from customer support . Overall I feel the app is a wonderful for our child care center.

Cons

the reports do not print friendly. the staff should be able to review their time. Ive had some issues with the enrollment portion in the lead tracker.

Review Source: Capterra

  Response: Smartcare, SmartCare

Date: July 2018

July 2018

 

Carolyn,

Thank you so much for your feedback!
We are so happy to hear that you have had a wonderful experience with SmartCare and our customer support service.
We're positively elated to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! and that's why we appreciate your comments.
At SmartCare we're happy to be able to deliver our software to your Academy and we look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today!

Warm Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing