Church Community Builder Software


 

Church Community Builder is a cloud-based church management solution that helps church leaders engage with members of the congregation. The solution enables users to create organized systems and processes that can be accessed remotely.

Features include check-in, contribution management and online giving, forms, volunteer management, guest follow-up, metrics dashboards, mobile apps and more. Church Community Builder also provides solution implementation coaching to the users.

Online contribution and payment tools allow for members to make pledges, one-time or recurring donations and payments for retreats, concerts and other events. The volunteer management application enables staff to notify volunteers of available positions and send reminders when they’re scheduled to serve.

Church Community Builder also offers check-in for attendance and child security, as well as a check-out and text paging feature, which notifies guardians when a child has been picked up.

Support is offered via phone, email, FAQs and through an online knowledge base.

 

Church Community Builder - Dashboard
 
  • Church Community Builder - Dashboard
    Dashboard
  • Church Community Builder - Groups
    Groups
  • Church Community Builder - Multiple devices
    Multiple devices
  • Church Community Builder - Groups iPhone app
    Groups iPhone app
Supported Operating System(s):
Web browser (OS agnostic)

237 Reviews of Church Community Builder

 

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Software Advice Reviews (16)
More Reviews (221)

Showing 1-16 of 16

Teresa Herbic from Author, Contract Writer
Specialty: Christian, Protestant
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Church Community Builder is a Full Scale Communication Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love this program and would highly recommend it to your church or ministry group.

Pros

Church Community Builder offers all of the bells and whistles to track your congregational individual members, families, giving, activities, ministry groups, community groups and more. I love this program and have utilized for adoption and orphan care ministry for many years.

Cons

n/a I don't see any real cons. There's a calendar built-in program, too, which is helping for scheduling church ministry groups and to submit to administration.

Review Source
 
 

Laura from St Matthews Episcopal church
Specialty: Christian, Protestant
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Church software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a replacement for The City by ACS it is very user friendly on all platforms.

Pros

The functionality of this software allows us to have 1 app for the scheduling, conversations, group business, On Line giving, Membership database and more.

Cons

At this point we have not found anything we dislike with this product. The company has been very responsive.

Review Source
 
 

Matthew from Overcoming By Faith Ministries
Specialty: Non-Denominational
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Ever improving

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Church community builder is continually improving efforts making church data management simple. Love layout and all features

Cons

I would love to be able to complete or register multiple people at one time and have an electronic signature feature for forms

Review Source
 
 

Ben from Capstone Mechanical
Specialty: Non-Denominational
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Robust Platform

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Our church has been on CCB for quite a while, and I am not sure if we are fully utilizing all that it is capable of. It has been a great end user experience though!

Pros

CCB has some great features and as a user I feel like I am able to stay in the loop on groups I am in, events I have volunteered to help with, and can fill out forms with detailed questions and submit them back to the church.

Cons

Although keeping track of groups (like major volunteer groups) seems somewhat straightforward, I don't see how keeping track of who is in what smallgroup/lifegroup could be done. Additionally, our church has a hierarchy of leadership to help streamline things, and I don't see how CCB helps us solve this problem.

Review Source
 
 

Jean from Real Estates
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Church Community Builder

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's definitely a process to get up and running. We utilized the coaching which helped enormously and benefited our end result.

Pros

It's easy to use and the new mobile app is amazing! The tools for scheduling volunteers and planning events really is helpful.

Review Source
 
 

Mike from Antioch Community Church
Specialty: Non-Denominational
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Church Community Builder Fan

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, it has been a great experience for church

Pros

I love the ability of Church Community Builder to integrate with our current online giving product, and account software.

Cons

At first it was a little difficult to understand how to use, however the support and various training articles are a tremendous aid.

 
 

Dan from elevate community church
Specialty: Christian, Protestant
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Neither transparent nor forthcoming for a company that claims to serve churches

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The product had much potential to help our church get organized. At first, before we signed up, their customer service was excellent. But after we signed up.

Cons

Their customer support is lacking to nonexistent. They agreed to cancel our subscription but haven't cancelled their automatic payment. When I tried to call to request a refund, they've simply given me the runaround but will not give me a solution. They did not prove themselves to be helpful or trustworthy. I had to call my credit card company to block payment

 
 

Elizabeth from LW
Specialty: Non-Denominational

August 2016

August 2016

Full time Administrative Assistant at large church

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

There is nothing I like about this software except that has a nicer user interface. In simple terms, it's pretty.

Likes Least

Customer Service! When you submit a 'ticket' their usual response is "that's a great question".... really? that is no way answers my question.
Ease of use is terrible. Other than our staff, I would estimate that only 15-20% of our church congregation uses this on their own.
Updates = many many software problems. Every time they do an update to fix issues in the software they add nearly as many glitches back into the system.
Server space & speed is extremely poor. When adding rooms to an event, it takes almost 30 minutes for the servers to respond to your request. In the mean time you can not do anything else in CCB except wait for the spinning wheel of death to go away. This greatly effects the efficiency of our team, but their response was that they have more important things to work, so this fix will not happen for some time.

Recommendations

Look at other software options. Planning center has new stuff out. Maybe in a year.... or two, CCB will finally get their act together and have a product worth paying for.

 
 

Dorothy from Cornerstone Christian Community Church
Specialty: Non-Denominational

August 2016

August 2016

Not ready to be marketed to Canadian churches

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Brings many components of the church operations together in one place.

Customer support is very responsive and timely.

Likes Least

Cannot accommodate debit payments or set-up automatic bank withdrawals with Canadian banks.

VERY steep learning curve -- many of our "older" church staff have simply given up.

Sending emails to the PARENTS of the children in our program requires learning how to use a "mail merge" instead of just an easy click to select to email the parents. This has caused many of our volunteer teachers and program leaders to just opt out of using CCB and, instead, create their own email lists.

Mastering process queues is particularly difficult.

Recommendations

Beware if you are a Canadian Church -- they aren't quite ready for us yet.

 
 

Christine from LifeBridge Church
Specialty: Non-Denominational

July 2016

July 2016

Meets our most common needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

CCB has a variety of uses for our church. It is user-friendly, easy to navigate and comprehensive in terms of what it provides.

Likes Least

Reports can be tricky to navigate and, while CCB allows you to automate many of your common processes so that information is tracked and stored correctly, creating the process queues can be confusion.

Recommendations

Make sure you know what you are getting - there are just a few packages that provide similar services, and each has different quirks and strengths. It is not a one-size fits everybody!

 
 

Chase from LifeBridge Church
Specialty: Non-Denominational

July 2016

July 2016

Working with CCB

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It integrates and connects all of the information for our church.

Likes Least

It is difficult to manipulate the product to show what I need.

Recommendations

Make it simpler and more efficient in how stored information can be found and utilized.

 
 

Felicia from LifeBridge Church
Specialty: Non-Denominational

July 2016

July 2016

Honestly we are looking into other options.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I struggle to answer because there's nothing I like

Likes Least

You don't get an immediate response when sending an email.

Recommendations

Keep searching for easier to use software and customer service hours with a live person

 
 

Jon from Warm Beach Community Church DBA LIFEchurch360
Specialty: Christian, Catholic

March 2015

March 2015

Church leader using the product for 3+ years

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Uptime has been great. Additional functions have been added over the years that are useful to church leaders.

Likes Least

It has a non-responsive design. The product is very difficult to use on a mobile phone.

Recommendations

If your people won't use it, it doesn't really work. In our situation, our leaders love the product, but the average end user has a very hard time using the software.

 
 

Alyssa from UCity Church
Specialty: Non-Denominational

March 2015

March 2015

Overpriced and not user-friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I liked that I could organize families contact info and keep track or their family positions.

Likes Least

It was not user-friendly. We tried to get our church integrated into the system, but it was so difficult for people even to figure out how to set up a username and password that we eventually started using it only as an address book. We were hoping to use this in all aspects of our church, including volunteer sign up and children's ministry check-in. However, we were never able to fully use the program because our congregation could not figure it out. Also, the set up was very frustrating, again it's not very user-friendly. We just recently decided not to renew with CCB, even though it is going to be huge job and very time consuming to re-import all of our contacts into a new database.

Recommendations

Make sure that they have a good support team and make sure you understand how much support is offered for what you are paying. If your church cannot easily use the database, then it is not worth your time.

 
 

Andrea from Vanguard Church
Specialty: Christian, Protestant

March 2015

March 2015

Church Community Builder

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Church Community Builder does a great job of reporting data and offers excellent customer service. The software has has much variety and ability to collect and organize data.

Likes Least

The admin privileges can be confusing as to what affects it has in or out of group leadership settings. The software also can be difficult to learn if to those that are not software savvy.

Recommendations

Take some time to learn the complexity of the software and discover all it has to offer. It is great software and also has the best customer service, but can be a little confusing to learn.

 
 

Edward from Captivate Church
Specialty: Christian, Protestant

March 2015

March 2015

Not the Best thing out there

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It does keep track of people and has an easy to use giving portal. I suppose the price point works for what we do with it, but it is not a comprehensive solution.

Likes Least

The interface is not very intuitive and little has changed in the few years I have used it. My main gripe: You can schedule people for a service/task, but you do not have an easy way of giving additional information to only those scheduled (e.g. "don't forget, we have a Baptism, so be prepared after the break"). You have to set up a separate mail message for something like that.

Recommendations

Like most software, they are very good about what it WILL do, but if you do not see something you think it should do, it probably doesn't. Additionally, there is no way to really examine the features of the software without signing up. It's a real hassle if you are trying to evaluate several products.

 
 
 
Showing 1-20 of 221

John from New Life CVA
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Another solid management program but

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good program with ease of use for volunteers and easy training. We used it briefly but found another option.

Pros

The ease of use and robust capabilities the program offers churches and volunteers.

Cons

The cost was prohibitive and some of the features we needed were not available.

Review Source: Capterra
 

Patrick from Cornerstone Fellowship
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Church Community Builder is a useful church database

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

At Cornerstone Fellowship, a church of over 10,000 members, we use Church Community Builder to organize all our congregation members. It helps us keep up to date with each individual and better connect them with the church and each other. I'm a lower administrator in the system meaning I have limited permissions. The information that can be documented in users profiles can be invaluable.

Pros

It is an efficient way to keep track of a large number of people.
Process queues are a great way to make sure people don't fall through the cracks and stay in the loop.
Once set up, the attendance features are useful for tracking number of attendee's at events.

Cons

It has a steep initial learning curve. Tools are not located in logical places and it can be difficult to navigate.
If you're not familiar with databases, you're going to have great difficulty with this.

Review Source: Capterra
 

Chris from Rose Drive Friends Church
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Best People Management Option for Churches

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The CCB team is constantly taking user feedback into consideration and releases updates on a regular basis. We have been using CCB for many years, and essentially all of our small issues with the software have been patched out over time. This is a mature program that has the needs of churches in mind.

Pros

We use this software for basically everything, but it is most helpful to us as a database for our people and as a means to manage facility use. Once we got it set up, tasks that took a lot of people a lot of time became much simpler.

Cons

Because it fulfills so many functions, it is somewhat time intensive to set up. This is more of a "beware" than a negative, but do not invest in CCB until you are ready to put the time in upfront.

Review Source: Capterra
 

Mouris from fpc church
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Church Community Builder review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is great way to update the church activities. Nice way to reach out

Cons

the problem not a lot if poeple have space for download the app

Review Source: Capterra
 


October 2018

October 2018

Very good for processing lots of data, but not very intuitive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how much you can do with processing data, the conditional searches and Data capturing tools are very good.

Cons

It's just not the most intuitive and easy to use software for the common folk, this is where Planning Center smokes Church Community Builder, they have a killer app that I can get volunteers to use easily.

Review Source: Capterra
 

Jasmia from Higher Hope International Ministries
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

CCB Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The team is great! The features are great and it is awesome to see the team advance the features and listen to feedback

Pros

It has a variety of useful features and great reporting. It is constantly advancing.

Cons

There is limited sorting and filtering in reporting . I have to rely on Excel for this.

Review Source: Capterra
 


September 2018

September 2018

Must Have For Churches

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Church Community Builder (CCB) is a platform that is jam packed with the tools that your church needs to do a myriad of tasks. It has robust features built in, from tracking Giving Statements to scheduling different volunteer teams, plus so much more. I would highly recommend checking out Church Community Builder! It is well worth the investment.

Cons

Nothing. Church Community Builder works completely as advertised and their platform is extremely easy and intuitive.

Review Source: Capterra
 

Matt from Central Presbyterian Church
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

CCB has the potential to do a lot... but can take a lot of time trying to figure out how.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

CCB started as a replacement database software for us. It has gone on to fill some other needs like team communication and event registration. It might be the best database software we've seen or used, which is why we still use it... just not sure it does the other functions as well as it could.

Pros

CCB has a lot of applications. It's a database, attendance tracker, event register, and more. It can be a one stop shop for churches. With CCB, you wouldn't need additional software like EventBrite, Google Docs, or even some social media sites. It can all be here.

Cons

But maybe it tries to do too much. Yes, CCB can track attendance... but I wouldn't say it is the best attendance tracker out there. Sure, you can store documents and files, but it's no where near as useful as Google Docs, Google Drive, or Dropbox. CCB has a lot of quantity, but maybe lacking in quality.

Also, CCB isn't very intuitive or easy to use. It can take a fair amount of time and training to figure out some of it's functions.

Review Source: Capterra
 

Josh from August Gate Church
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Make Sure You Nee It

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

CCB was very accommodating and helpful. Their software helped us keep track of our church in a clean, succinct way.

Cons

I wish they would have done more work on the front end to help us realize that CCB wasn't necessarily suited to our needs as a small church. It's a great product for larger churches but not smaller ones.

Review Source: Capterra
 


August 2018

August 2018

Company Cares About the Church

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like most about CCB is the staff truly cares about the church. They continue to want to help churches excel in their ministry to people.

Cons

While they care, sometimes their focus comes off of the product their building and just trying to tell church how to do church. It's not bad information. Many CCB team members have worked for churches in the past, but as a customer, I just want you to focus on building the best product possible and that will help us the most. I personally don't feel a sales team is even needed. The product should speak for itself.

Review Source: Capterra
 


August 2018

August 2018

Ok, but not great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Fairly easy to use once you get the hang of it.

Cons

I really was limited in some of the more important areas of the church, such as worship and technology team scheduling.

Review Source: Capterra
 


August 2018

August 2018

It has changed how I interact with my church community

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

It has been key especially when it comes to organizing volunteers, finding substitutes, and being able to update my schedule and block out dates that I'll be away

Pros

I like the ability to view my volunteer schedules, give online, and interact with members of my groups

Cons

It does take some getting used to and playing around to make changes to your profile and find exactly what you're looking for

Review Source: Capterra
 

Justin from PowellsWood Garden
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great as long as the church uses it

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Expensive for what it is, but lots of features.

Pros

I like how comprehensive the system is. It covers an extensive number of needs for church administration.

Cons

Some of the less tech savvy members have found it difficult to utilize. It also isn't used by everyone in our church, which adds another layer of communication that is needed.

Review Source: Capterra
 


August 2018

August 2018

CCB!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Many times I am trying to find contact info on someone from church, I log into CCB and have it immediately! I also love the tracking for our small groups!

Cons

Very satisfied with this product! It works great! No Cons for the parts that I use!

Review Source: Capterra
 


August 2018

August 2018

Best Church Organization Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It used to be difficult to keep everyone organized on our teams, but CCB has made it a simple process of checking people in, making plans, and keeping track of attendance.

Pros

CCB has helped our team to stay organized accross all our departments.

Cons

It’s been a little bit of a learning curve for me to get used to certain aspects of the software, but other than that, I love it!

Review Source: Capterra
 

Ali from Community Church
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

It often seems like a feature is missing.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

It does offer many features but the user ability is clunky and there are many features I would like to see added.

Pros

For maintaining records of our members, this is a great tool.

Cons

I often find features that I wish I could use but are not incorporated in this software. Just today I wanted to send an email to a list of individuals invited to an event, but it was not at all easy to understand how to do so. Processes such as that are clunky, non existent, or demand a multi-step functionality that is often discouraging.

Review Source: Capterra
 

Lindsey from Chick-fil-A-Franchise
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

CCB has made my life so much easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Before using CCB I was trying to coordinate everything with spreadsheets and email groups. This program has taken the work out of it for me, and has made organizing my groups so much easier. I'm a huge fan!

Pros

I coordinate volunteers, so the group function and the scheduling function have been especially helpful

Cons

The interface is a little difficult to figure out at first, but there are a lot of tutorials online

Review Source: Capterra
 


August 2018

August 2018

Best tool for building church community

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

communication for the church body was made easier and it is still used to maintain information and keep the sense of community strong!

Pros

The way you could add contacts and the way you could organize into groups and find their information

Cons

There were none I can recall at this time.

Review Source: Capterra
 

Brett from Real Life Christian Church
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Expensive and A Bit Cumbersome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good software. It is expensive. I would recommend Planning Center or Rock RMS for features and price value.

Pros

Effective. They have been in the ChMS game for a while. They are trying all they know to keep up and add new features. The "Workflow" feature is really helpful

Cons

You are only allowed two people to contact them for help. All of your questions have to go through those two staff. This was problematic for our team. We paid a hefty price for a software that had many drawbacks and not having the best and easiest support left me with a sour taste.

Review Source: Capterra
 

Daniel from Open Bible Baptist Church
Number of employees: 1 employee Employees number: 1 employee

August 2018

August 2018

Review of Church Community Builder

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I liked the fact that everything was all in one place. It made it easy to connect with members of the church.

Cons

Some parts of the software were difficult to learn.

Review Source: Capterra
 
 
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