ChurchTrac Software


 

ChurchTrac is a cloud-based church management solution made for churches of all sizes. It enables users to manage people, groups, attendance, events, contributions and more. Additional features such as messaging, processes and accounting enable ChurchTrac to be the hub of communication for multiple ministries.

ChurchTrac’s membership management module tracks contact data, baptisms, interactions and other notes for members, visitors and prospects. Search tools allow administrators to find individuals or families in the database and create lists of people who meet custom search criteria.

Additionally, members can be organized into various groups, such as small groups, committees and classes, and their communications and attendance related to those groups are tracked.

The giving module provides tools to record and track contributions, pledges, tithes and payments for other expenses, including camp registrations or books. Administrators can also print tax statements for individual contributors and create comprehensive reports for reconciliation and reporting purposes.

 

ChurchTrac - Member details
 
  • ChurchTrac - Member details
    Member details
  • ChurchTrac - Group attendance
    Group attendance
  • ChurchTrac - Messaging
    Messaging
  • ChurchTrac - Check in
    Check in
  • ChurchTrac - Accounting reports
    Accounting reports
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

204 Reviews of ChurchTrac

 

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Software Advice Reviews (7)
More Reviews (197)

Showing 1-7 of 7

samuel from University
Specialty: Christian, Protestant
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

ChurchTrac is the best software for small churches

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This software is very good especially for small churches with small number of congregants.

Pros

This software is one of the easiest to use and very user-friendly.
ChurchTrac has a very good database and its functionality is awesome.

Cons

The only problem with this software is that it is not very customizable so as to meet some of your needs.

Review Source
 
 

Gideon from Information Technology Solutions
Specialty: Non-Denominational
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Impressive software

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Having a feel of this software was soo exciting as their user interface was very friendly, easy to use, and to talk of its features and pricing, it is soo amazing. So far, I think this is the best Church software I have used.

Cons

I don't think I had any challenge concerning this software since it performed whatever I required and my team needed.

Review Source
 
 

Jeremy from Portage Avenue Church
Specialty: Christian, Protestant
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

ChurchTrac Online - good value for money, not perfect but does most of what you need to do

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We switched to this software from PowerChurch, which is old and outdated. The difference was huge. Compared to outdated software like that, this software is very easy and enjoyable to work with. However, I also tried out Breeze, which is significantly better than ChurchTrac from what I could see. Their pricing is a flat rate, however, so for a small church like ours ChurchTrac provided more value.

Pros

1) Very easy to use
2) A good amount of functionality
3) Above all, the price is better than other online options I found
4) Mobile website works quite well - the online functionality is a big plus for any church who is not already using an online database

Cons

I have not had the best experience with their support people. Getting our database integrated into ChurchTrac was a bit of a hassle, it took us a while to do as we are a smaller church without a ton of staff resources to dedicate to this. We were constantly losing access to the database because our free trial had ended and it was time to pay for a software that we weren't even sure we would use. They did always extend our trial but it was a hassle and I felt like we were under the gun for taking so long. The biggest thing was that at one point the support person made a significant mistake in what she communicated to me, and rather than apologizing for that mistake, she told me it would cost our church a fee to re-import the database. Eventually that charge was waived, but there was never any admission of that mistake or apology at all.

The software is also not very customizable for some features. In order to print tax receipts that look official and properly formatted, our accountant is having to download csv files and merge them together in Word.

Similarly the calendar isn't very usable, because you can't sync it with your mobile calendar app. To use the calendar on mobile you'd have to log in to the mobile website, which is a lot of extra steps for a common task. Instead we are using google calendars so that we can sync all of our calendars together and use our mobile calendar apps, and then we are syncing those calendars one way with the church trac calendar, and then printing it from Microsoft Outlook, cause that's the only software that seems capable of printing a readable calendar. This all took a lot of time to set up. But now it is working very nicely.

There should be a mobile app. I'm not usually one to use apps for something that can be done in a browser, but it would be nice to not have to constantly log in on your phone. An app could just stay logged in so that access is much quicker. I'm not sure if other database software like Breeze offers this option though.

Advice to Others

If you are a larger church (500+) I would go with Breeze. For smaller churches you will probably find that ChurchTrac is a much better value, but be prepared to spend a lot of time getting it set up if you are picky about how your tax receipts and calendars work.

 
 

Urylee from The House of Prayer
Specialty: Christian, Protestant

March 2016

March 2016

Best Church management software EVER!!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It is so easy to use that I have not had to contact customer support for help. It does everything I need and more. I have been doing contributions and accounting for my church for the last 15 years. the program that i used for so many years before just wasnt working for me anymore. Most other programs that I found were so expensive that our small congregation could not afford it. i found Churchtrac last year and started using it this year. I am in heaven! and best of all, for our small congregation, it's free! Thank you Churchtrac!!!

Likes Least

Nothing! It does everything I need, and it has so many great features.

Recommendations

Just try it! from an accounting point of view, Churchtrac does it all!!

 
 

Ryan from Hudrant Church
Specialty: Christian, Protestant

October 2015

October 2015

Love ChurchTrac! Perfect tool for keeling up with your statistics!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Easy to use. Perfect for getting information on your congregation. Using ChurchTrac is an easy way to keep attendance records. Tracking attendance makes it especially easy follow up with those you know were absent. I would highly recommend this product to any one looking to keep a strong and thorough church attendance database.

Likes Least

There is nothing that I do not like about ChurchTrac. It's a great resource.

Recommendations

Choose ChurchTrac. It's the best product of its kind.

 
 

Liz from Hydrantchurch
Specialty: Christian, Protestant

September 2015

September 2015

The best Church tracking webiste I have used

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I have used tons of different data base systems, both online and off. This one is by the far the best one I have used. The customer support is top and the people truly care that you are able to do ministry to the best of your ability. I love the ease of use, and the quickness of many features including check in and attendance.

Likes Least

I have to say that the look of things like check in could be better. We are a church that may be small but like things to look excellent. The interface for the check in looks pretty old school, first website built look. I wish that it had a bit more customization as well.

Recommendations

Look for customer service ratings. Many of those big names out there do not offer the help and support that church trac does without paying big money for it. Also look for ease of use, you want your database system to work for you, not you for it.

 
 

Tim from Hydrant Church
Specialty: Christian, Protestant

September 2015

September 2015

We love Church Trac Online! BEST VALUE AROUND

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We love this product. We use it for everything from kid check in on weekends to accounting and budget management. It is an incredible value...no where else do you get so much for so little. The customer service is incredible on top of all that too.

Likes Least

nothing, I love everything about it the online version of this software.

Recommendations

Go Online. It is the Best route to keep your entire team on the same page.

 
 
 
Showing 1-20 of 197

Tanya from Niverville Community Fellowship
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

ChurchTrac Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Having a database you can access online with multiple users.

Cons

Not enough flexibility in the email function or building reports.

Review Source: Capterra
 

Pastor Neil from New Covenant Fellowship IPHC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Amazing Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Having an accountant that failed to provide proper reporting prompted us to research a way that would best suit us and at a cost that fit our budgets. ChurchTrac has provided everything we need and at a very reasonable price. Overall I am absolutely thrilled and pleased with the entire program.

Pros

Ease of use and set up. The programs are very self-explanatory. Even the beginner can use this program and get it right.

Cons

I haven't a true con, nothing to complain about at all.

Review Source: Capterra
 

KIM from ANNVILLE UNITED METHODIST CHURCH
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Excellent for our small church

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

So far, ChurchTrac has saved our church a great deal of money compared to the other software our church was using. Our previous software was very outdated, difficult to navigate & had ZERO customer support. ChurchTrac customer service is top-notch. Quick to respond, very helpful.

Pros

Cloud-based storage; volunteer board members can access areas from their home computer.

Cons

Creating your own reports that fit the needs of your congregation can be difficult. It just doesn't seem very intuitive.

Review Source: Capterra
 

Paul from Grace Heritage Church
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

Excellent customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have loved the ease of setting up online giving. I also like very much setting up events that people can respond to with their intentions of attending, as well as paying for the event online. And the customer support has been precise and timely.

Pros

The value for the price is excellent. The software is relatively easy to use and very intuitive. It has a pretty good import function to bring information over from our previous CMS.

Cons

I have not fully embraced the payroll section--that is partly due to my understanding and working through details. We have been doing payroll through Quickbooks. This will be better, in the long run, because it is designed with understanding of Church needs, but I wish it had more automation for filing reports. For instance, I don't think it will file quarterly payments online.

Review Source: Capterra
 

Ron from Hillcrest Baptist Church of Palatka
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

Seasoned user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like that it is accessible from anywhere and the member access can be helpful. I also appreciate the built-in newsletter interface.

Pros

I have been using ChurchTrac for about 5 years and I have only recently swapped to the online version. I know that Microsoft was making it difficult if not impossible to continue supporting the desktop version. Now that I have started using the online version I'm glad I did because it's actually is easier and has a better user interface than the desktop version.

Cons

In my opinion, the pricing structure is a little off. I know that it has been explained that some folks say why is it so low while others complain, like me. I just think that as you progress to the more costly levels that you should get a bit more instead of less. But anyway, I've made the decision to go with it.

Review Source: Capterra
 

Carl from First Congregational Church of Marion
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Amazing Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Church Trsc is helping us to streamline our organizational functions, which in turn allows more time for other activities. Providing access to members to areas to review pledge giving, bulk mailing lists by different targeted groups, form letters, etc. should automate many functions we have been doing manually.

Pros

This online service is easy to use and understand. It is reasonably priced and there is a free trial period. It will serve the needs of our church organization very well. As for the best part of the service, it is the customer support. I am not an expert in setting up data base management. The folks at Church Trac respond to my emails promptly and are very patient explaining the details of the service as well as making suggestions on best practices in implementation. I have been very pleased so far with my Church Trac experience.

Cons

One area of initial disappointment was the lack of a sign-up system with a capped number such as would be needed for ushers and weekly alter flower donations. We did find a work around with customer support help. There is also a place to submit suggestions for future versions. This is a very minor disappointment compared with all the benefits of the service.

Review Source: Capterra
 

Cecelia from Vision Global
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Excellent Service

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

We have been able to place a number to our membership/Visitors etc, list those who are contributing, who have problems and need prayer, contact information, communicate via email and text, encourage, deduce which persons need training, provide reports when we need them and how we need them. It is exceptionally good.

Pros

This software enables me to make contact with key persons any time of the day. I receive instant feed back in the form of a receipt and then solutions to my questions/ problems.

Cons

I guess when I had to go back to the Help Screen to read about what I did not know. I am thinking that maybe it would have been lovely to get either an instant zoom to the section that deals with the problem rather than have to scroll down the Help Screen to find what you are looking for. Of Course I did that a long time ago. It would be lovely to just click on the response to receive instructions immediately you come upon a situation in which you need to read for the answer- for instance how to populate the 'People Screen' or 'Catagorizing'.

Review Source: Capterra
 

Robert from Hope Church
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Excellent Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Churchtrac has allowed us the make easy contact with Church members by e-mail and to produce helpful reports.

Pros

Despite starting off with the free version, Churchtac were willing to make changes to the programme to allow it to work in the United Kingdom. We now use the online version, we find it easy to use and is constantly being updated with new features.

The Support is first class, friendly and quick. I have told others, Churchtrac is a ministry not a business.

Cons

Nothing Negative about this product. Great Software

Review Source: Capterra
 

Deborah from Nazarene Congregational Church
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

ChurchTrac Is a God-send

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Enabled accurate, easy-to-read reports for financial decision-makers and the entire congregation. We were able to go from an Excel-based home-made tracking methodology to a reliable online mechanism. The customer service is top-notch in terms of clarity and speed of response. For non-accountant volunteers, ChurchTrac has been the answer!

Pros

It is easy to use, accurate, and economical. One system for tracking contributions, overall income and expenses proved to be a real solution for us and will probably make it unnecessary to hire a bookkeeper. This system is volunteer-friendly.

Cons

At one time, we were able to enter contributions for multiple purposes under a single giver's name. This functionality seems to have been removed. Would love to have it back.

Review Source: Capterra
 

Chad from Providence Fellowship
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

The Best Church Software Ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Churchtrac is not a budget software. It's a high quality, intuitive, useful, and effective software to help the church go about the business of ministry in the 21st century. I really believe they could charge a lot more and attempt to make a buck, but I believe they get what ministry is all about for real churches. They're customer service is scary awesome. They never delay in responding. Always helpful to the very end.

Pros

High quality. User friendly. Very Affordable.

Cons

I wish I knew about about it sooner. Truly a great software to meet your needs.

Review Source: Capterra
 

Maxwell from Ghana Library Authority
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Boatmann

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Church Trac software has helped me to collate the details of all my church members and track them easily.
Before using churchtrac we didn't have a data base of the church members so we couldn't track them and there lacked a sense of belongingness among most church members since they felt we don't care because we don't look for them when they are absent but with church track, each user is assigned to a particular group of people and now they track them through online attendance check, and then follow ups planning.

Pros

Easy of use. It's easy to use and assign more users to perform specific tasks.

Cons

Congregation access page do not contain much information. For instance I wanted my congregation to enter most of their details themselves, including abilities and experiences but there was no such feature.

Review Source: Capterra
 

Jan from Crestline Church
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Love this program!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There are several reasons--We needed something inexpensive as we are a very small church with a limited budget. ChurchTrac fit that to a "T"! Also, many extras are included and everything is extremely easy to use. We are new to the program, but are thoroughly loving it!

Cons

Have not found any cons at this point. Everything has been a plus!

Review Source: Capterra
 

Lois from Manteo Baptist Church
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

sooo easy to use but when something happens CUSTOMER SERVICE is AMAZING!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My overall experience with CHURCH TRAC has been TOTALLY POSITIVE. When I had a pretty major problem due to the aforementioned faulty set-up, my customer service person actually CALLED ME and we worked on the issue for almost an hour. The problem is resolved and it was above and beyond the call of duty! Yea, CHURCH TRAC!

Pros

It is very user friendly. Even if you are not an accounting expert, the help guide and the info/definition blocks make it very easy to navigate and GET UP and RUNNING QUICKLY.

Cons

No complaints. My needs for HELP were based on the fact that the person that set up our system originally did not do it properly so I am reinventing the wheel. Even then CUSTOMER SERVICE has been able to help me.

Review Source: Capterra
 

Adam from Corporate Chaplains of America
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

ChurchTrac has many functions.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ChurchTrac has been very beneficial keeping track of members and has helped greatly with online giving.

Cons

It isn't the most user friendly and requires a bit of training for new users.

Review Source: Capterra
 

Joni from First Advent Christian Church
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Incredibly easy software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Perfect reporting options. Provides excellent monthly and quarterly report options. Name your timeline - they have you covered. Love it.

Pros

Anyone can use this software. So easy and the support staff is exceptional

Cons

can't think of a thing. when something went wrong it was my error and the support staff got me back on track immediately.

Review Source: Capterra
 

Donna from Lakewood Church of God
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Review of Church Trac

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I reviewed several church management systems and Church Trac is the easiest to move around in and to use. Plus with the online version I can access it anywhere.

Cons

The Payroll section could be a little more user friendly. If you need to change the start date for payroll you are required to call customer support. It would be better if you could adjust that date yourself.

Review Source: Capterra
 

Neil from The Church on Oakwood
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Cost effective way to work with data safely

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not been using it long enough yet but it is meeting our new GDPR regulations in the UK, keeps data all in one place and allows different users with separate log in's and permissions which is a great way to organise things.

Pros

The amount of functions is most helpful. There is a place for each persons details so you can see all persons details easily. other tabs allow you to create groups and attendance records, create diaries and events, create reports in many different ways and print them. This is so easy to use but need to allow time to get used to the way it works. I started small with just creating the database on people, then gradually learned how to create groups, reports etc. There are help files and even help notes on each screen that help you with the functions. I haven't used the payroll or donations feature yet so I can't comment on these.

Cons

You need an internet connection. This is not really a negative except that in our church the internet connection is very poor (old dialup-system) so there is sitting waiting for entered information to be updated. Most internet connections these days would be must faster than ours.
Also, if you are a minister with more than one church you need separate accounts for each, therefore logging in and out of each may be tiresome.

Review Source: Capterra
 

PAUL from CROSS-WAY CHURCH
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

I CONSTANTLY REJOICE THAT THE LORD LED ME TO THIS COMPANY

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

THE EASE OF USE AND THE SPEED OF ANSWERS TO ANY PROBLEMS YOU MAY BE FACING DURING THE LEARNING CURVE.

Cons

SO FAR I HAVE NOT FOUND ANYTHING I DID NOT LIKE

Review Source: Capterra
 

Pam from CrossRoads Church
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

REVIEW - ChurchTrac

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Ease of operability.
Nice look.
Smart Lists

Cons

Changeable reporting functions. I would like to customize reporting more.

Review Source: Capterra
 

Tommy from PromiseLand Church of Sherman
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

A Church Management Software & Support that actually does what it says... simply.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software is very easy to learn. I pastor and work full time and was able to pick up on how to set it up and use it a lot quicker than a couple of the other bigger names we have tried including one that we paid over that was never used b/c it was just too complicated for someone other than a CPA. One of the other great things about ChurchTrac is that it is affordable for all size congregations and as you grow the software grows with you. Every interaction with ChruchTrac support has been amazing.

Pros

Easy to learn. Easy to teach volunteers. Simple and accurate form of accounting. Budget creation. Various built in reports that allow you to monitor income and expenses quickly. Fund accounting. Member access portal to view events and their giving statement/pledge progress. The ability to archive inactive members or guests so that it does not count towardOnline help documentation and 24hour turn around on support tickets.

Cons

They do not have 24 hour support. When we have had a problem or I fail to understand something the online help and support ticket system has been flawless. The software exceeds our expectations and as of yet we have not experienced any real negatives.

Review Source: Capterra
 
 
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