About MinistryTracker


MinistryTracker is a cloud-based church management solution for small and midsize churches. Key features include people management, financial management, child check-in, staff scheduling, event management and reports creation. Users can also create groups to communicate with members, send attachments and track the status of sent messages.

MinistryTracker helps churches create and manage repeating as well as one-time events. Users can share event details, track attendance, print tags, enable online registration and generate event statistics. The solution also provides an online member portal that allows members to register for events and access church calendars and member directories. Members can make online donations by using their bank accounts or credit cards.

MinistryTracker lets users create custom reports on the basis of roles, attendance, gender or any other specific criteria. The reports can be downloaded in Excel or as images. It allows churches to send receipts for tax-free gifts via email.

Services are offered on a per month subscription basis.



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Supported Operating System(s):

Web browser (OS agnostic)

151 Reviews of MinistryTracker

Average User Ratings

Overall

4.40 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(76)

4 stars

(62)

3 stars

(10)

2 stars

(3)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 151 reviews

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January 2017

Scott from Saint Stephen United Methodist Church

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2017

Ministry Tracker customer review

We have been customers for Ministry Tracker for the past 8 years. Our experience with Ministry Tracker has been very good. Their customer support response time is very quick and they have always tried to help us resolve our issues. This software has been a valuable tool for our church and we regard Ministry Tracker as a partner in our local church ministry success.

Pros

Comprehensive features. Accessibility from any internet connected machine. The software works well when we use it correctly and consistently. We have more staff understanding and regularly using this database software than any other database software we have owned due to ease of use.

Cons

There are some advanced features that haven't been ironed out just yet. We find little things here and there that we need the software to do that it doesn't do. The Ministry Tracker engineering team is always working to update the software code - so we hope to see some of these additional features added in the future...

Response from Phipps Custom Solutions of Faithlife Corporation

Replied January 2017

Thanks for the review Scott. It has been a pleasure working with you and we always appreciate your ideas for improvement. We look forward to growing with you in the future to make your church and our software work together as best they can.

January 2017

Bob from Plainfield United Methodist Church

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2017

Best software I've found for youth ministry application

Overall I love MinistryTracker. I have been a user since the fall of 2015 and find the database is easy to build, organize, and maintain, the attendance and contact tracking functions are excellent. The group text and email functions are great and allow scheduling of messages for later delivery. The report generator is very useful, but I do wish I could layout some templates with totals for repeated use rather than just list view data. The event scheduling and registration management functionality are the primary reason I selected MinistryTracker, these have proven very useful and user friendly. I am a youth pastor and for my purposes this is the best software I've found for managing a youth ministry. The phone app lets me carry contact data with me, locate addresses, and record meetings and notes on the go. There are several useful tools that I use daily and our church is actively evaluating adding areas to convert the whole church to MinistryTracker. Also want to add that the MinistryTracker is staff very accessible and helpful.

Pros

Mobile app, individual attendance tracking, & event registration

Cons

There are functional nuances I would like to see addressed in a future upgrade, but no deal breakers here.

Response from Phipps Custom Solutions of Faithlife Corporation

Replied January 2017

Thanks for your review Bob. We do have basic accounting features. Please click on the Financial Tab to view the ability to track income (gifts), expenses, create a budget, track pledge drives, print and send end of year tax statements and more. The Financial piece is a big part of MinistryTracker and we're sorry you haven't know about it. It's included with your existing subscription at no added cost. Please contact us at support@ministrytracker.com and we'll be happy to train you in using the Financial tools so your whole church can jump on board.

January 2017

Diana from Good Shepherd Church

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

January 2017

Budget Friendly Database

Ministry Tracker is not the fanciest member database out there, but it has good value. The yearly cost is very budget friendly and provides a solid product. I love that you can upload member photos into the profile- really helps staff and leaders learn student names. The birthday list on the dashboard is great and helps me stay on top of sending out birthday cards. Advanced search and smart groups are helpful tools and though they take thought to get the results you are looking for- it it helpful for planning. Their help menu isn't the most comprehensive, but provides the information needed to understand what each feature does.

Pros

Easy to find the information you want on Administrative portal. Ability to do detailed searches through Advanced Search and download results into Excel. Birthday list on dashboard. Pictures attached to profiles. Church option- we recently opened a second campus and were worried about how to make a note of which campus students attended, thankfully there was already a feature we could use.

Cons

Advanced search can be tricky- there are so many search terms that you have to be specific so you can get the correct results- although I would admit some of the problems are due to database management on my end and not using all the features correctly - like roles.

Response from Phipps Custom Solutions of Faithlife Corporation

Replied January 2017

Thanks for the feedback Diana.

January 2017

Wilford from Jesus is Alpha and Omega Ministries

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

January 2017

Great product...excellent database tool!

I opened this tool up for my ministry in 2011. I wanted to make sure we could track both physical and spiritual records of all the people who come through our various programs, as well as send update correspondence to the sponsors, partners, and donors who support us. I can say that our staff has greatly appreciated the ease of use of this console, and we definitely seek to expand the use of MinistryTracker to fit all of our ministerial needs.

Pros

Ease of use, breadth of features. Number of categories to organize different data entries.

Cons

The limits on attachments in the "Communications" tab. Most software allows you to send at least double what MinistryTracker's limits are.

Response from Phipps Custom Solutions of Faithlife Corporation

Replied January 2017

Thanks for the review Wilford. We've never had a request for sending more than 5 attachments with an email, but we're certainly open to adding more if there is a need. When you run into things like that please email us at support@ministrytracker.com so we can add it to our to-do list. The more people that request a feature that higher priority it gets. Please contact us at support@ministrytracker.com so we can explain some of the new email features. Whitelisting is no longer necessary and getting someone removed from the Blacklist is as easy as one click from their profile. All our email must adhere to the CAN-SPAM act and there are some rules that sometimes create a bit of work. But we hope we've got it simplified as easy as possible, so let us give you a quick run through to make sure you know about all the new features.

January 2017

Brian from Fellowship Reformed Church

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2017

Great Customer Service on a very Good Product

We have been with Ministry Tracker for many years, even before they were called Ministry Tracker and started out as Youth Tracker. From the on set, their service was top notch for all things youth ministry. We use it to record our events, email parents, track attendance, record contacts with students, email leaders, and maintain our database for our ministries. Any time we have had an issue or suggestions of something we thought would be helpful, the customer service has responded quickly and were helpful. Their service is great and their product does exactly what we need it to. You can't ask for any more than that. The only reason I didn't give it five stars across the board was because why have too much for what we use it for. Because of that, it takes a few clicks to get to where we need to go. That was a growing pain for us once they transitioned to Ministry Tracker instead of Youth Tracker. But again, it's well worth your money, even if you use it only for one small part of its capabilities like we do.

Pros

It's ability to have all of our data in one spot and communicate with different groups of people easily.

Cons

We don't use all of it's functions within our church as we use it solely for youth ministry. As a result, we need to have two clicks to get where we need to go often, specifically in updating individuals information.

Response from Phipps Custom Solutions of Faithlife Corporation

Replied January 2017

Thanks for the feedback Brian. We hope to see your full church moving to MinistryTracker.com soon. As the #1 Most Affordable Church Management System and all the other great qualities you shared -- we are a perfect fit for your full church too.

January 2017

Jackie from Lakewood United Methodist Church

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

January 2017

Basic Pros & Cons

PROS Appreciate that students automatically get moved up with the start of a new school year. Easy to search and find people in the system. Easy to set up new people in the system (most of the time). CONS Can't save drafts of emails. Group emailing feature would be great, but it is limited in the ways we can format it and make it look professional. Have to register staff and volunteers as parents within group to get them copied on emails. Reporting needs to be available without certain family members counted in overall statistics. For example, we wanted to know the percentage of Sunday School attendance, but the number is skewed because the total includes parents and volunteers, not just students. Still struggling with many not receiving the emails at all or emails going to junk.

Response from Phipps Custom Solutions of Faithlife Corporation

Replied January 2017

Jackie, Please contact us at support@ministrytracker.com as MinistryTracker can do everything you think it can't do. We'd be happy to train you and your staff in how to do each of the items you highlighted. 1. You can save drafts of emails. When on the email screen simply click the Disk icon to save the draft. You can also save it as a template too. 2. You can email a group. 3. Our Editor is the #1 email editor on the market and is the top editor for Fortune 500 companies. Please contact us and we can help you create stunning professional emails with images and complex formatting. 4. You most certainly can see reports of statistics just for students. Use the "filters" in reports you can filter for just students. Please contact us at support@ministrytracker.com and we'll be happy to help show you how to do all of the above.

June 2016

Ithamar from 2CMC Church

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2016

BEST ON A BUDGET SOFTWARE FOR GROWING CHURCHES!!!!

I LOVE LOVE LOVE this software! It's so easy to use and the people are very helpful and nice. I'm so happy with it.

Pros

Extremely user friendly (If you can work a facebook page you can work this software), No IT experience needed, So easy you don't even need training, Affordable ($45 a month), great customer support, Has a lot a features, you dont have to install anything before using it, it works on every web browser, you can view in on a mobile device and even edit on a mobile device, It's clear and to the point.

Cons

In my opinion it needs a make over, doesn't have a task button but they said they are working on it and it suppost to come out next month or so. Doesn't have a bible resource area or a smart map for small groups. You have to pay extra for texting and Calling. Doesnt have a chat room or a mobile APP but you can alway make a short cut and Put it on your home screen.

Response from Phipps Custom Solutions of Faithlife Corporation

Replied June 2016

Thanks for the positive comments! We do have a task manager coming within the next 30 days and we've been working with several of our customers to Beta test it and they love it. We do support group mapping -- it's available from the Groups tab and then under public group feeds. That map will show each small group and where it is located so you can make that link available on your Church Website so people can connect with a small group near them. We've found that ministries use TXT's and Calls in very different ways and so the best way to handle the pricing in that regard is to let people pay for what they use. That way if you don't use many you're not paying for other people's usage. This allows us to keep our pricing low and for you to make the choice on how much you want to spend. At just pennies per message our ProTXT is an amazing deal. We're working on the makeover as we speak so you'll soon see the Member Portal get it's re-work and then the admin side. Thanks Again!

February 2019

Josh from Garden Ridge Church Of Christ

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2019

A must have when in ministry to communicate, organize, and collect your peoples information

Ministry Tracker gives me the freedom of having all the information and tools I need to communicate and organize the church body without it being an impossible task.

Pros

Being a Communications Minister, Ministry Tracker has allowed me to stay on top of the never stopping flow of contact info, attendance, and communication that must happen to stay connected.

Pros:
-Detailed members contact info
-Allowance of self maintenance
-Easily communicate through email, text, or phone strait from the service
- An easy check-in system for the children's ministry to keep things safe.
- Even includes financial information if desired
-so much more

Cons

The biggest con is just how overwhelming it can seem to get started with it. There is so much it can do it can be hard to know where to start to get full use out of this service.

Response from Faithlife Corporation of Faithlife Corporation

Replied February 2019

Thank you for the feedback Josh. We are aware of similar feedback where our system has so many positive features that it can sometimes feel a bit overwhelming. I'm happy to let you know that we now have a dedicated team of customer success representatives whose job it is to get to know your church and how you work, then begin to introduce you to various parts of the system that can best meet your needs. These success folks were created specifically to address the onboarding process. Their services are free and they're ready and willing to help if you have any further questions about how best to use Ministry Tracker in your ministry. Feel free to reach them at support@ministrytracker.com or 1-888-634-2038. God Bless!

January 2017

Conrad from Unitarian Universalist Community of the Mountains

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

January 2017

Excellent support and value; some limitations

We've been using Ministry Tracker at our small church for about 6 months now. It is head and shoulders about the church software we were using previously. I am the administrator of the program, and feel at ease with computer software in general. Many of our parishioners and volunteers have more limited computer experience and confidence, but have been able to use the member portal and volunteer backend of the program with relative ease and limited instruction. We have not used the financial module yet, but find the pledging module useful and straightforward. I would love to see improvement in the calendar / resource & building scheduler; it has some glitchy behaviors that have made it so inefficient for us that we use a separate program just for this function. I would also love the ability to upload my own data from spreadsheets, rather than having to enter all data through the visual interface or contract the company to upload bulk data. We are a Unitarian Universalist church and don't share some language and traditions with many Christian churches. As such, there are fields that we cannot change or remove that are not useful for us (confirmation date, baptism date, prayer request, etc). This has not been a problem for us, but it would be great to be able to rename or remove these fields from our installation one day. This affordable software package has been a boon to our small church, and I thank the energized and engaged engineering, sales, and support teams for their continued work and service.

Response from Phipps Custom Solutions of Faithlife Corporation

Replied January 2017

Thanks for your feedback Conrad. Please contact us at support@ministrytracker.com with your experiences or issues with the resource calendar. To date with have almost 1 million resources scheduled with all of our various partners. If you'd experiencing an issue we'd love to know what it is and see how we can help resolve it. Please contact us with details about any issues you have experienced.

January 2017

Francine from St Barnabas Life Teen

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

Can't imagine doing Ministry without it!

I've been using MinistryTracker for 7 years (back when it started as YouthTracker) and I LOVE it! I'm a youth minister at a large Catholic parish, and this helps me easily track attendance at events, put people in different groups and quickly send emails to specific groups. I cannot tell you how much easier that makes my job!! It is a full database with fields you can customize. And every time I've had a question, they've responded to my email in one day (often in less than an hour). And I've given them a number of suggestions and they have incorporated all of them into the database in later updates, or told me that it's already available! The only thing I wish was better was the email design. I wish it was easier to make the emails look fancier.

Pros

Ability to search on specific criteria and make smart groups (so anyone else you enter into the database with that criteria gets automatically put in that group), and then send emails to them or to those attending particular events.

Cons

Emails are super easy to direct to specific groups, but challenging to make look fancy.

Response from Phipps Custom Solutions of Faithlife Corporation

Replied January 2017

Thanks for your feedback Francine. Please contact our customer support at support@ministrytracker.com. They can assist you with some of the more advanced features of the email editor and templates so that you can design a really email template or two including images, columns, tables, and various fonts and sizes.

January 2017

Chris from Union UMC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2017

Great Tool, but does Require Attention

I use MinistryTracker as a contact info database for my youth ministry and to keep track of youth trip logistics. It makes my life a lot easier, but parents and the youth themselves seem to struggle with it on a consistent basis. I have to do a good bit of cleaning up when they do struggle with it, but it's usually a very simple fix on my end and the customer service has been great when it gets too complicated. We got grandfathered in at the $$ a month rate but we only use about 50% of the site's capabilities. There is definite room for improvement along the lines of User Interface, but I would recommend it to anybody in my situation.

Pros

Helps me organize a ton of inf