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Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8About Agility
Agility by SSG Insight is an integrated cloud-based computerized maintenance management (CMMS) and facilities management (CAFM) solution that helps maintenance and facility managers to manage their organizations' maintenance operations. The solution offers various applications such as asset management, reactive and preventive maintenance management, work order management, help desk, inventory management and more. It can be tailored to suit businesses across various industry verticals that include manufacturing, health care, wholesale distribution and retail.
Users can manage spare inventory levels, purchase orders and suppliers. The pre-set stock levels help users to raise and authorize the purchase orders and control budgets. Agility allows us...
Drag and Drop
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.0
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
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October 2017
David from Dematic
Company Size: 501-1,000 employees
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2017
My CMMS Journey
Very interested in the coming changes that look to be coming. Enjoyable journey with SSG.
Pros
System is available anywhere when hosted so never tied to one place/office. Multiple sites can be viewed easily. Easy to search in scan-screens with exporting ability, relatively easy entry for engineers. Mobile solution which has just took a big step forward in V8 Good working relationship with your team.
Cons
Reports need reviewing/updating although with the introduction of BI tools this may(?) not be as important. Planning screen needs updating to bring in line with competitors.
October 2017
Matt from Amey
Company Size: 10,000+ employees
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
October 2017
Determined Softsols help achieve a challenging go-live date
Agility is a comprehensive system and Softsols have had huge success with it. Our ambition is to work with Softsols to improve the product with regards to asset management standards and to enable better access to our data for analytics. The team at Softsols are friendly, approachable and really understand our business. We look forward to a long relationship where we set the standard for asset management and operations.
Pros
Softsols' provided their most experienced technicians worked along side our team to ensure we hit our go live date. We provided our own data scientists as we need to combine data from a number of different system then transform the data into a format suitable for Agility; Softsols provided us with unrepresented access to the database which resulted in a complete system on day one. Softsols accommodated a number of late changes on the financial side of the system which was a huge plus.
Cons
This is difficult as we are happy with the outcome of the project however, we could have achieved more had the team been more ambitious and worked with us to introduce some of the software changes we wanted. Now that the system is live it needs to go through our change control process which does slow things down. It's about taking those opportunity while you can.
October 2017
Dean from Stelrad Radiator Group
Company Size: 1,001-5,000 employees
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
October 2017
A quick and easy reference to what is going on in our world of Asset care
An all round Package which encompasses the needs of our business now and in the future
Pros
The Ability to personalize Agility to suit the needs of our business has been by far the greatest benefit to us in terms of offering straight forward functionality to our engineers and to allow us immediate access to what is what is happening at any time with our assets in terms of jobs carried out and time spent. Enables us to capture any condition monitoring trends and helps with continuous improvement opportunities.
Cons
Some of the management reports are not clear where they get the information from, have to spend some time digging into this.
October 2017
Allan from Lumipaper Ltd
Company Size: 51-200 employees
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
October 2017
Control at your fingertips
Agility has become an invaluable part of our maintenance operation. It has proved itself on many occasions when using work history to iron out repetitive problems, as well as producing useful KPI reporting.
Pros
Easy to use Task Scheduler Good History Reporting Useful Reports on Labour Utilisation Helpful Stores Inventory
Cons
Inability to Print latest Adobe PDF attachments Poor Global Search Facility Inability to delete redundant/incorrect inventory locations
October 2017
Steve from Interterminals
Company Size: 201-500 employees
Industry: Oil & Energy
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
October 2017
Agility on an oil terminal
Pros
User-friendly. Easy to interrogate (if people use the system correctly) and find information/history
Cons
User permissions/access rights seems difficult to manage Often a lot of manual intervention - updating PPMs etc that perhaps could be automated
October 2017
ben from VCFUK
Company Size: 51-200 employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 2 years
Review Source
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
October 2017
Agility maintenance system
The Agility system is enabling our operations to raise jobs with the maintenance team using the internet help desk function, this is ensuring we are capturing more of the reactive work type completed by our maintenance team.
Pros
Agility is easy to set up and use straight out of the box with limited training required. The standard range of functionality and mobile enabled app makes it a must in any fast moving maintenance environment.
October 2018
Steve from Siemens Healthineers MR magnet Technology
Company Size: 201-500 employees
Industry: Medical Devices
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Agility at Siemens Healthineers magnet Technology
Very easy transfer of assets from old system, great training and great support.
Pros
Ease of use, report generation and great customer support.
Cons
We have been using this software package for just over a year, we have completed 10000 jobs and cannot find anything to complain about.
October 2017
Craig from RS Components
Company Size: 1,001-5,000 employees
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
October 2017
Having the correct tools
Agility has improved the way we work massively, at a click of the mouse we can see everything we need. This makes life so much easier when being audited for compliance :)
Pros
The functions and reports Agility will produce are a real benefit to our department. SoftSols help desk and telephone support is a credit to them.
Cons
Some forms should be linked to each other, but once highlighted SoftSols are on the ball and it can be changed
November 2017
alex from Tinsley bridge Group
Company Size: 51-200 employees
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
November 2017
Prioritises our maintenance efforts to make sure equipment is up and running when we need it
Pros
Nice charts display information in easy to understand views Support staff are excellent We have non computer employees using the computers safe
Cons
Different pricing models for the software Although the software is easy to use, more documentation/videos online would be welcome