substantial reduction in downtime.

Pros

Quickly adapts to changing market requirements and advances in technology. Equipment 360 makes preventative maintanence tracking quick and easy.

Cons

The latest software update requires re-opening closed work orders to add cost ledger detail.

Good for Maintenace / Workorders

Pros

This program is great for heavy equipment Creates work orders and can handle inventory Does good payroll

Cons

Not able to connect to ERPs very well Still windows based and can be quite slow Requires a SQL license

Not For Small Businesses

Very disappointing. HCSS has a good product with Heavy Bid, but there are a lot better maintenance programs available that are designed by companies with that focus and expertise.

Pros

360's integration to heavy bid was a big reason for purchasing.

Cons

I have used 4 different maintenance software systems over the last 20 years prior to 360. It has developed some very strange quirks over the last 2 years and it is impossible to "customize" to your specific needs. If you are a smaller company, expect pricy annual maintenance fees to keep the 360 software functioning. I have reached out to support and sales many times over the last 2 years, by email, phone calls and in person. The response is all the same. Spend $$thousands$$ for the annual maintenance of the software or continue to use a product that will not function as it did when you purchased it. We are seeing increased errors in reports that worked well when we started. The limited ability to customize reports is also a big downfall. Plan on exporting info into excel to massage info into a form that works for you. As you know, in the maintenance of equipment, bad information can be worse than no information at all. I have become very disappointed with support and sales due to the issues described. The price point of this software and the annual maintenance fees to follow are targeted towards large entities and large shop facilities. If that isn't you, look for something that fits and that can be tailored to a smaller environment.

we have been using this product for about two years

Pros

it keeps track of all the maintance you did on equipment and will let you know when it is due for service, when your seat belt expires and etc.

Cons

we don't use it to the fullest due to the lack of mechanics that we have. and our mechanic does other work also beside mechanic during the summer months, so we only use it during the winter and our annual service

Equipment 360 Review

Pros

HCSS has great customer support with all of the products they offer. I really appreciate that they take the customers suggestions seriously and integrate them into there software.

Cons

The biggest downfall to the software is the amount of information given and stored can be confusing for a new user.