Great CMMS Solution

Pros

As a cloud based solution there is no physical overhead and it is accessible anywhere and is platform agnostic.

Cons

Setup and configuration is difficult until you become intimately familiar with the product. However the support team at e-WorkOrders is a pleasure to work with and will walk you through any issues.

Great CMMS!

Very professional and helpful support. Easy implementation. Easy to learn.

Pros

Ease of training and use. Customizable. Price point.

Cons

Nothing to dislike. This system offers everything we need and more.

A Top Flight Product That Fits Any Budget

I conducted extensive research of web-based Computerized Maintenance Management Systems (CMMS) looking for the best product available for an entity with a limited maintenance budget. eWorkOrders won hands down! The support staff is one of the best I ever encountered! An example is when I have asked for additional reports to be designed for my use, they first researched their extensive report library and sent me an existing report or modified an existing report to fit my needs. They did this without a charge, when they could easily have just created a new report and sent me an invoice for payment. You will have to spend many thousands of dollars to get a product with more bells and whistles than eWorkOrders. I highly recommend this product and the people behind it!

Pros

eWorkOrders is easy to use. The advantage of the product being web-based, over a stand-alone product installed on the users server or desktop computer, cannot be overstated. The ability to receive instant feedback from customers when a work order is closed out has allowed me to quantify and measure the new emphasis we have placed on an increase in quality customer service. I have many lessees in city-owned buildings that never before had access to the city Intranet based work request system and were forced to place a work request through e-mail, the telephone or a verbal request to a passing maintenance worker. With eWorkOrders, all my customers now can enter work requests that I am able to respond to immediately, receive feedback, measure and develop reports from a single database.

Cons

As with any system, eWorkOrders works best with internal admin support. However, we have been able to utilize it well with intensive training of the maintenence staff; with all entries being made by the maintenance workers themselves.

Essential Business Improvement

Celgene has been a customer of eWorkOrders CMMS solution for over 15 years. Our industry which develops and commercializes medicines for cancer and inflammatory disorders has very strict guidelines and regulations to follow. So the vendors that we engage with have got to be at the top of their field. Our teams are spread out throughout many locations around the world and they give eWorkOrders the highest possible rating for the easy to use, support team and their high quality CMMS software solution. Implementation throughout our many locations has been seamless. Employees love it. With the eWorkOrders Enterprise Asset Management (EAM), we can effectively manage and schedule preventive maintenance and resources without any disruption to our business operations and prolong the lifecycle of our assets. Top managers love the fact through reports and dashboards, they get real-time information on our maintenance operations. We recently began integrating our inventory application with Grainger so that we can easily manage inventory levels, costs and more through our existing system. It is a real plus that eWorkOrders is a system that grows with any size organization.

Pros

Easy to use by technical and non-technical personnel. Ease of configuration, personalization and customization. Straight-forward, trouble free, fast inexpensive Implementations (ie $1,500 completed in 1 week). Meets our PM and Demand Work Order needs right of Out of the Box, without the need for “add ons or consulting” Meets the diverse needs of the various department types above, not just Facilities. Immediate service from the on-call developer team for custom requests, tech support or general assistance. Less expensive than other CMMS Maintenance teams have access to historical data, manuals and other pertinent data from their phones and iPads. Unlimited number of requestors and users accounts Requestors do not need accounts. Web-based, making it easily be accessible from all devices on or offsite. Instant notifications to in-house staff and outside service providers. Advance Preventive Maintenance reminders to in-house staff and outside service providers. Several hundred standard reports, KPIs, metrics, analytics and dashboards. All customizable upon request. No coding Required to personalize or customize. How-to-Videos embedded into each module’s help section. Streamlined modules, allows for the rapid retrieval of information, to quickly accommodate and respond to customer requests. Single sign on available for staff who need to log in to their user account. Predictive maintenance technologies, such as meters.

Cons

System Not offered in foreign languages (although you can create the Work Order request page in any language) Mobile version is not available while offline (no internet/wifi/mobil access)

eWorkOrders - great product

We use eWorkOrders to generate bi-yearly work orders for maintenance on equipment, then other work orders can be generated from those if an issue is found. It makes the scheduling of PM's and failure work orders easier.

Pros

The customer support is outstanding. "How to" videos are included in the software which make it easier to get started using.

Cons

Understanding how different parts work together took a little time to learn, but after being in the system it comes easier.