





Open work orders






Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About Fiix
Fiix is a cloud-based computerized maintenance management system (CMMS) that helps businesses organize their maintenance departments, get on top of maintenance backlog, and work towards preventive maintenance.
The CMMS helps manage work orders and physical assets, schedules and tracks maintenance, and keeps detailed records of asset performance and maintenance history. Other features include inventory tracking, parts and supplies management, an interactive calendar, printable QR codes for easy asset tagging, customizable reports, multi-site management, ERP integrations and more.
Fiix is a web-based solution, aiding in setup and automatic updates. All users also get access to the Fiix mobile app, which puts the CMMS into the hands of technicians in the...
Open work orders
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
September 2020
James from Comau
Company Size: 501-1,000 employees
Industry: Industrial Automation
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
Fiix Fixed our Maintenance Organization
Pros
Fiix is an incredible package for companies looking for a flexible CMMS. The Work Order System and it's flexibility to schedule tickets to Machines, Assets or Projects is very useful in our organization. We have a smaller maintenance department so we mix our activities with both in-house and contracted technicians. The Work Order system allows for us to assign an open ticket to a project that can then be tracked and closed after the vendor has completed the work.
Cons
When it comes to a downside to this software I haven't really found one yet. The customer service and flexibility has made it very easy to transition. If I had to point to one thing it would be that we could reuse some of our field names from the old database, but this was easily overcome by a great on-boarding. experience
Reasons for Choosing Fiix
I have been in maintenance systems for nearly 25 years. I have been on the ground floor creating sytems(TMS), reworking systems for companies (Infor and Oracle), and installing new systems(Maximo). Fiix, offered my company a cloud based system that was very flexible, had a great scheduling system, adaptable database tables, excellent Work Order system, Templates for easy upload of older data, easy to understand graphical interface, and Superior Customer service, support and experience team. In short it is everything I would have wanted if I had created a new system from the ground up. Fiix has Fixed our maintenance needs and more.
Reasons for Switching to Fiix
We made the switch because our home grown system became to cumbersome for tracking what needed to be done. It was very dependent on the maintenance department knowing the schedule because the was no scheduling feature. Managing the activities that were aging was lost to upper management and breakdowns became our bottleneck.
September 2020
Ryan from D & B Solutions
Company Size: 11-50 employees
Industry: Construction
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
This will carry us through scaling up
I generally love the platform and its capacity/depth for our assets. This will likely be moved over into our other departments (Machinery, Construction) as I finish developing and implementing this for our HVAC PM department.
Pros
I love the cross-integration between my field technicians, accounting, and warehousing. My equipment has all of the attached parts information that relates back to my warehouse as we consume materials and notifies my accounting and warehousing teams when we're below our required threshold. This is incredible software, it's able to keep all of our invoicing together and associate it with a track record of each part's purchasing history and cost over time. Very excited to use this to its fullest.
Cons
There are some things that would be nice for the initialization phase of creating all of the assets, namely that "save and create another" asset should carry over much of the prior item's data. For those of us without a csv to upload into Fiix, it seems easiest to go through each plant by asset type, so much of the data stays the same from asset to asset, until that type is finished. Often times, I ended up going back through to double check my new assets before moving on to creating the next new type of asset (i.e. AHU to RTU to MAU, etc. ). Also, it would be nice to have a standard daily report that can include a technician's work from the day, including the actual photos uploaded by them, and have it sent to a set list of email addresses.
Reasons for Choosing Fiix
We chose Fiix because we'd been using Excel for most everything, but there's no real mobile friendly option that can handle everything involved in a Preventative Maintenance operation, especially pictures. That's one of the greatest benefits, plus the integration of work orders with the inventory system. So incredible compared to having to sort through photos, use converters to scale down the file size, and dig through spreadsheets for the correct filter sizes for a given unit. So much is streamlined with Fiix, and as long as your technicians can be shown how much it will relieve common, in-field headaches, it can be an incredible efficiency boost for your operation.
Reasons for Switching to Fiix
Excel is great for certain things, but it's terrible for any kind of maintenance reporting, especially if photos are involved. Our daily reports were individual sheets within a single Excel workbook for each month that also included a Monthly report sheet. Between the days and the photos included, our workbooks were becoming hundreds of megabytes. We had to start breaking it down into each day as a separate workbook, plus using an image converter to scale down the file size (which greatly reduced the image quality to, basically, a thumbnail). It was sufficient enough to allow us time to find and implement Fiix.
September 2020
Anonymous
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
2.0
Functionality
3.0
September 2020
Good value for the pricing.
Billing and subscription service has been easy to navigate. If an issue cannot be resolved quickly , Fiix has been helpful to find a work-around. In general, Fiix is slow to respond to customer service requests and feature additions.
Pros
Work orders are easy to generate and scheduled maintenance setup is straightforward. Nested PMs and event triggers are great for "if-then" scenarios where more work is required based on the results of a regular PM. Reports are customizable with the upper-tier account. Inventory management is quick and easy when the system is used on a tablet or smart device. The mobile app is easy to set up and use. Permissions for highly customizable for user groups.
Cons
Asset codes and model number are not visible on the asset list; The user has to view the asset to see the information. Only a Grainger account can be linked for inventory lookup. Most inventory cannot be populated automatically by part number. However, in Fiix's defense, it may be difficult to get permission from vendors. The report writer uses SQL code, but all of the SQL functions are not available in the interface. WO review and approval from technician to engineer to management is not automated.
Reasons for Choosing Fiix
Cost and functionality.
December 2020
Aaron from ABB Inc
Company Size: 10,000+ employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
December 2020
14 months into FIIX use
Overall experience, we received a product we could quickly and easily fill but then with further review most of that info needs to change and be improved. Once again I think the software needs a bit more standard structure for initial asset inputs. I think an onsite installer with more practical manufacturing environment would have also helped. One example, we were told to set each PM completion time to 10% of PM frequency which is basically impossible in our field. A Monthly PM only allows 3 days to complete when all Maintenance teams would expect to be compliant to complete PM at anytime within the 30 days in each month.
Pros
The open architecture and ease of adding assets and PMs
Cons
The same as what we originally liked. The open architecture allows users to create assets without much of the info needed within a PM system. Asset creation should be more structured and then allow additional inputs for special info but asset should require info about model serial number purchase and current cost. Since we began the entries without this info, I can add it later but info won't be standard for all assets unless I remove each and add back once I determine all info needed for each. It was nice not to need this info in beginning but makes the product I have less useful that it would have been if we were forced to add this standard information from the begining
Reasons for Choosing Fiix
Two sister plants recently began using this software and the hope was to be able to put all plants under one umbrella
September 2020
Jonas from Ice River Springs Water Co, Inc.
Company Size: 501-1,000 employees
Industry: Food & Beverages
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2020
Great software for maintenance
Great overall. Implementation and getting all the users to use the software properly can be a challenge.
Pros
The software lays out the asset structure in an easy to use way. Keeps a great history on all work orders and changes made to assets. Great reporting options. Files related to assets (setup, specifics, etc) can be accessed easily.
Cons
Making changes to scheduled maintenance in the system can be cumbersome at times. Certain features that we need are not available at this time.
Reasons for Choosing Fiix
Best option for the money and good fit for the company.
Reasons for Switching to Fiix
Better, more user friendly platform and record keeping. Fully digital.