About Fiix

Fiix is a cloud-based computerized maintenance management system (CMMS) that helps businesses organize their maintenance departments, get on top of maintenance backlog, and work towards preventive maintenance.

The CMMS helps manage work orders and physical assets, schedules and tracks maintenance, and keeps detailed records of asset performance and maintenance history. Other features include inventory tracking, parts and supplies management, an interactive calendar, printable QR codes for easy asset tagging, customizable reports, multi-site management, ERP integrations and more.

Fiix is a web-based solution, aiding in setup and automatic updates. All users also get access to the Fiix mobile app, which puts the CMMS into the hands of technicians in the...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

323 Reviews of Fiix

Average User Ratings

Overall

4.49 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(179)

179

4 stars

(123)

123

3 stars

(21)

21

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 323 results

October 2017

Ewen from Scottish Sea Farms

Verified Reviewer

Company Size: 201-500 employees

Industry: Fishery

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

FIIX software was easy to setup and implement. My engineers have taken to it like a duck to water.

Have not failed an internal or external audit since it was installed. Breakdowns have gone down since its implementation

Pros

Being able to track how many times an asset needs repairing The ability to move assets from site to site Seeing at a glance how each site is performing with regards to schedule maintenance and breakdowns Keeping track of costs and parts being being used Ease of each engineer preparing for task for the week ahead Being able to run out reports for audits Proving to auditors that each asset is being maintained in a timely manner Software is constantly updated Backup support is proactive and respond within a day every time

Cons

Not being able to change the dashboard colours

March 2020

Dayle from Saint Solutions

Company Size: 51-200 employees

Industry: Machinery

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2020

Maintenance Software made easier!!

FIIX is a great product which is easy to use.

Pros

The Dashboard, I like its functionality. It adds a lot of value to its users.

Cons

Being able to capture Overtime. Being able to sign off Jobs on the mobile App (two sign off's) Being able to add inactive staff to works orders on the App Being able to assign budgets to Users Being able to add more classifications to inventory cycles

June 2020

Steve from Galdisa USA

Company Size: 11-50 employees

Industry: Food Production

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2020

Fiix review 6-3-20

pleasing just learning the system and getting things set up . This system was dropped in my lap with no other training so the problems i am having is probably from lack of knowledge.

Pros

it is very in depth on the asset side but a little hard to modify once the asset has been set up or to remove some things or change the description... Maybe from lack of knowledge of the system or access but still hard to modify changes to assets and equipment.

Cons

Hard to navigate through when setting up and making changes.

Reasons for Choosing Fiix

Not Sure

Response from Fiix

Replied June 2020

Hi Steve. You may be interested in our complimentary online training webinars. There are 6 different courses, designed to onboard new team members using the Fiix CMMS, or to give existing users a refresher on the basics. The courses focus on broader product knowledge rather than specific implementations, and they're run by a live facilitator who can help answer your questions. You can view the course topics and sign up here: https://helpdesk.fiixsoftware.com/hc/en-us/articles/360042583091-Online-Introductory-Training?_ga=2.44954532.1056544021.1592849192-91338968.1578424739 Additionally, your customer success manager will be in touch to make sure that you have all the resources you need to become a pro with your Fiix CMMS!

March 2020

Dennis from All American Poly

Company Size: 201-500 employees

Industry: Plastics

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

2.0

Functionality

4.0

March 2020

OH....FIIX!!!

Overall the experience has been challenging. Migrating inventory data from one system to another was an epic failure. It ended up being useless data and all had to be re-entered.

Pros

Once configured, the reports are great. Design and setup for the reports is like rocket science.

Cons

All the date entry points must be opened by clicking on this little bitty drop down arrow. Work orders and PO's can only be sent to one single email address as opposed to the option to send to multiples.

Response from Fiix

Replied June 2020

Hi Dennis. Thank you for your feedback. Your comments regarding our report builder have been heard loud and clear and the product team is working on an improved user experience to be rolled out in 2020. Your customer success manager will be in touch to review these upcoming changes with you and address your other concerns.

March 2020

Alex from Growmark

Company Size: 2-10 employees

Industry: Farming

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

March 2020

Great way to track essential information in an age where large volumes of data need tracked.

I cant even begin to guess how much paper Fiix has saved me. It has allowed me to keep a much closer eye on equipment maintenance and best of all, things actually get recorded that they were completed. Excellent!

Pros

I like the inventory and cost tracking features, work order history and equipment information features. I love being able to store relevant documents or photos right with the asset that they belong with

Cons

I would like to see integrations with more suppliers, such as amazon business, mcmaster carr, or even the ability to integrate with other more local suppliers

Reasons for Choosing Fiix

Honestly, I had been using the free version of Fiix for some time for my personal use and so I already knew how to use it well and felt comfortable in setting it up myself. I had already ran a trial period at my Terminal using the free version as well, so I had quite a few assets already listed and had some work orders already tracked.