About Fixd

Fixd is a cloud-based maintenance management software solution specializing in asset and work order management. It is suited for businesses of all sizes across a variety of industries, including energy, healthcare, agriculture, manufacturing, construction, government and property management.

In Fixd, users can create, plan and track tasks. Work orders can be created for preventive maintenance or for unscheduled maintenance issues such as breakdowns. Work orders can be assigned to both in-house technicians and third-party contractors.

With its asset management module, Fixd users can view a hierarchical asset structure. They can see where assets are, as well as where they have been.

Fixd also includes inventory and employee management capabiliti...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

40 Reviews of Fixd

Average User Ratings

Overall

4.30 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(16)

16

4 stars

(20)

20

3 stars

(4)

4

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 40 results

September 2019

Janice from General Electric - Renewable Onshore Wind

Company Size: 51-200 employees

Industry: Renewables & Environment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

Excellent System, User Friendly with all the info you need!

I first started using Fixd 4 years ago when I worked for a different company. After being hired by another company who needed an inventory system it was a no brainer for me to instantly think of Fixd! My employer had begun trying to set up a different system and after one look at it I told them that there was a much better system out there called Fixd. I explained the system and showed them how it worked and they where very happy to switch. Pricing is excellent, support is top notch and the system covers all levels of inventory management. The customer service and IT support that fixd offers is unlike many other programs I have used. The team at Fixd is easy to get in touch with and is always there to help with whatever you need!

Pros

I have always liked how easy this system is to use. My site technicians who where not computer savvy easily caught on to the system and how it worked and enjoyed using it as it made their lives so much easier! This system is also web based so a company like the one I work for with heavy security and firewalls makes this system a perfect fit as it doesn't require its own server.

Cons

There isn't anything I do no like about this software. User friendly, and covers all areas of inventory management.

Reasons for Choosing Fixd

Fixd was the best choice and offered everything we needed in a user friendly environment.

September 2019

Sally from Pacific Hydro

Company Size: 51-200 employees

Industry: Renewables & Environment

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

Fixd Software Review

Fixd can be tricky to ensure schedules are set up correctly, but very easy once you get the idea, you can the "Copy" the asset tree from another saving time, Tech support on chat are always on hand to help out and provide suggestions and investigate any issues promptly

Pros

Fixd is an extremely user friendly system for our technicians to use, It is very easy to create, edit and manage tasks and schedules,

Cons

The ability to also have a sliding schedule and not just a fixed time range on all maintenance tasks This would save removing and recreating schedules and would be an extreme advantage, anc able to set on individual l assets not entire fleet

Reasons for Choosing Fixd

Fixd was introduced prior to my commencement 8 years ago

October 2017

Keiran from Meridian Energy

Company Size: 501-1,000 employees

Industry: Oil & Energy

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Customer support

5.0

Functionality

3.0

October 2017

Fixd is a very useful tools but it does have its limitations

It would be great if the website was optimised for mobile. Sometimes I like to bring up tasks while I'm away from my desk but it's very difficult to navigate.

Pros

Ease of use espically with the issuing TOC, the ability to raise new tasks is quite easy and straight forward, customer service is excellent as any issue get sorted very quickly.

Cons

Hositing can be very slow at times, no ability to edit exisiting user names/email addresses, browser spellcheck no longer works with the new comments field, file uploading limit is too small (would be nice if it was raised to 10mb)

October 2019

Karey from General Electric

Company Size: 5,001-10,000 employees

Industry: Renewables & Environment

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

My opinion

Internal inventory issues

Pros

Ease of navigation and overall appearance, very clean and concise

Cons

No complaints as of yet, everything is very self explanatory

June 2016

Brett from Renew Energy Maintenance

Company Size: 201-500 employees

Industry: Utilities

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

June 2016

Good for PC

We primarily use Fixd for a couple tasks. All of our hourly employees use Fixd to keep track of their hours and we use the "Documents" feature to host our safety documentation, procedures, and any other field doc that the technicians need to access while on the road. As far as the time sheet feature, it can be a bit of a pain to do on a small mobile device, but you can get the job done. Documents works as expected on a PC but severely struggles while on a mobile device, this is becoming an issue. We are primarily switching to a tablet type of workforce and having our documents inaccessible does not work. We are experimenting with other softwares for document management because of this.

Pros

Simple and easy to use. Timesheets work very well

Cons

Does not work well on mobile devices. There isn't even a mobile optimized view that would make using a mobile browser so much easier. Also, the app is frustrating to say the least, it is very thin on features and crashes when I try to use it on my iPad.

Response from Fixd

Replied June 2016

Thanks for the review Brett! Glad to hear that you like the timesheets and also the ease of use! The mobile apps (native to both Android & iOS) are both in their first iteration, so we're currently working really hard to add to the initial functionality - particularly with integrating both documentation & timesheets :-) Compatibility wise, the iOS app is optimized for use with the iPad. We've not had any client feedback to date to suggest any issues with crashing, so we'll get in touch with you directly via our support channel and get more details on your set-up & try and find out why you might be experiencing any issue.