Fixd

Freshservice

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Ratings & Reviews

Overall Rating

4.30 / 5 (40)

4.54 / 5 (368)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

December 6, 2019

May 4, 2020

Pros/Cons

  • Pros

  • The product is easy to navigate between tabs. Another easy feature is to upload document to the task.

  • Turbine specific Scheduled maintenance Knowledge base search Transfer of Control but could be much better if it could be tweaked Materials, especially par and critical lists

  • Cons

  • Need to have more of an ability to have a "shop" as a site where an asset doesn't have to be assigned to it. Maybe the feature is there and I just don't know it?

  • hard to upload pictures on a mobile device, sometimes they will not save. main thing i do not like with fixed is that there is not a spell check.

  • Pros

  • It's powerful and easy to use It's fast and stable It works well with all major browsers It's updated frequently with new functionality The support is very responsive and effective

  • Simple interface that is clean and easy to navigate. Good pricing.

  • Cons

  • The project management part in Freshservice is okay for small companies, but lacks a few features you need when managing bigger projects.

  • Automation rule are restricted in what they can use (eg you can't use tags on any rules). Project management has clearly been dropped, which is disapointing.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots