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About Maintenance Connection
Maintenance Connection is a browser-based SaaS application built for the real-time maintenance and management of organizational Assets. With its configurable interface, flexible business automations, and RESTful API, Maintenance Connection provides a unique hybrid of a computerized maintenance management system (CMMS) and enterprise asset management (EAM) that is built to communicate with the software toolchain while promoting organization-wide collaboration with real-time visibility.
Base functionalities include complete work order management, preventive maintenance scheduling, Asset Lifecycle Management, inventory & spare parts management, business process automations & notifications, and real-time reporting & dashboards.
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MC - Home Page
Supported Operating System(s):
Average User Ratings
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November 2018
Kevin from Pentair Aquatic Systems
Company Size: 10,000+ employees
Industry: Mechanical or Industrial Engineering
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Software Review
I highly recommend purchasing this program for any company that needs to track their equipment. This can track your hours, parts used & stocked, purchase history, equipment history, PMs and have all your vendors and manufactures a click away.
Pros
This is a very good CMMS. I have worked with several since 1985. Maintenance Connection's gold is in the reports. No other program offers this type of option. It cannot be beet. As a super-user I can tell you the reports function gives you every possible option to track your documentation and report it to those that need it.
Cons
The MC University training program needs help. I have been very dissatisfied with it. They do not take into account actual uses of the program. The writer probably hasn't actually used the program in real world as I have for 12 years.
October 2019
Emily from Cree Inc
Company Size: 5,001-10,000 employees
Industry: Facilities Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2019
Great Product
This is a good product and the company really stands behind it. I have used competitor software and it doesn't have the same capabilities that MC does.
Pros
It is visually appealing and not too cluttered like competitor software. The average user can get started quickly with a short introduction.
Cons
Running scripts is complicated. I have had to reach out to support to help with the SQL. More push button options would be helpful.
Reasons for Choosing Maintenance Connection
This product is more affordable and does what we need it to do.
February 2017
Steven from NC Bev
Company Size: 51-200 employees
Industry: Industrial Automation
Time Used: More than 2 years
Ease-of-use
3.0
Functionality
3.0
February 2017
limited usefulness with Ipads
Our technicians use Ipads to access the program, and they are very limited in what they can see and do. When work orders are in a complete status, they are not easily accessible form the ipads, which limits the information the next shift has to see what has been done. The work orders only have a very small text line so it is awkward to type in and to see detailed notes or reports from the Ipads. Since the techs cannot access the information, the reports tend to be very brief and lack details that could help other techs if the same problem comes up again. The company wants to save money on the number of computer logins, so techs do not have regular access to see the work orders on a computer, and the program works differently between the Ipad and computer so they cannot use the computer efficiently when they do manage to get access through one. I have tech level access, but still receive automated reports which can be helpful to see what is going on; I do not see what flexibility there is with creating new reports or using the program to track specific techs or shifts.
Pros
It is helpful in tracking work that needs to be done. It makes assigning projects to specific technicians easy, and tracking how long it takes to complete projects.
Cons
Tablet program is awkward and very limited use when used on its own.
November 2018
David from News Corp Australia
Company Size: 501-1,000 employees
Industry: Newspapers
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Benefits of using Maintenance Connection
We are using the desktop version to plan and analyse our PM strategy and work orders. The trades staff on the floor use the mobile version which will run on most tablets via a standard browser at all our plants to record all breakdowns of assets which is then analysed each month to identify reoccuring faults or assets that are regularly failing. A strategy is then put in place to eliminate the root cause of the issue. The trades staff can also access asset information via the tablet (such as manuals, procedures) that are directly linked to the asset or the work order. We are now seeing huge gains in efficiencies in the inventory section of our business due to the automatic reorder functionality for inventory as the trades staff directly book out parts used. once a work order is entered on the tablet, the trades staff can look up parts that are used on that asset and see how many of those parts are in stock and the location of the bin in the store .
Pros
The ease of use in the configuration of MC is far better than what I experienced with different vendor. Most user options are a setting that the local administrator can change via a tick box option. The in built reporting and dashboard suite are very easy to pick up and customise reports and dashboards to your companies individual needs
Cons
The only problem I have found with the software is now that we are starting to use more features of the program at a higher level we are finding small bugs. These bugs don't affect the basic functionality and the support staff are brilliant in identifying the issues and passing the issues on to the developers to develop a fix.
Response from Maintenance Connection
Replied November 2018
David, Thank you so much for your detailed feedback! We're thrilled to hear that you love the automatic parts reordering feature! Thank you for being a Maintenance Connection customer. All the best,
November 2018
Joanna from SRG Global
Company Size: 5,001-10,000 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
November 2018
CMMS Software You Can Use
We have been able to implement MTBF tracking and starting to analyze the data we've been collecting to help put the top issues to rest. Their customer service team is top-notch, they are there to answer any questions or issues you might have. Kudos to them and all of their quick responses!!
Pros
The simplicity of initial setup and the ease of daily use is one of the best things about Maintenance Connection. The software is very intuitive and is designed with the end-user in mind. Their community area (MC User Connect) is a great part of the package - there's a Product Suggestion area, on-demand learning videos, and a library that holds a great amount of instruction if needed.
Cons
If you are using Maintenance Connection to connect multiple locations or facilities under one system, there are some areas of the software that need to be location specific, such as Failures - all 8 of my facilities do not share the same failure codes - we each have different equipment and machinery.
Response from Maintenance Connection
Replied November 2018
Thank you so much for the great review, Joanna! We're so glad you're a Maintenance Connection customer. Thank you!
June 2020
Darrell from doTERRA Manufacturing
Company Size: 201-500 employees
Industry: Pharmaceuticals
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
3.0
Functionality
5.0
June 2020
Good software with some drawbacks
For the most part this is a great software with a lot of functionality and traceability. However, there are holes in the change tracking that make it difficult, if not impossible, to validate for use as a stand-alone system for FDA regulated processes. This makes it so that you have to use a hybrid system of electronic and paper, which defeats the purpose to a large extent of having this software. I have tried to work with their support to get these holes fixed, but to no avail. Also, since Accruent took over, they no longer allow month by month use. They require at least a 1 year commitment in order to use the software, and they also charge extra if you want to be billed on a monthly basis instead of paying all up front.
Pros
It has an extensive reporting system that makes it easy to customize reports based on many different criteria and any report you create can be scheduled to be emailed to whoever needs it at any specified time interval.
Cons
The software cannot be validated according to the FDA standards as a stand-alone management system for maintenance.
Reasons for Choosing Maintenance Connection
Maintenance connection had a more robust system with better change tracking, at the time.
July 2018
Anonymous
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
July 2018
Easy way to submit work orders to get things done!
Pros
As a user, I appreciate being able to submit and follow up on work orders sent to facilities. They are able to organize and assign tasks to their crew. It's easy to sign in and a user friendly interface
Cons
I am not sure from the programming end when it comes to formatting, but I was wondering if there was a way to save certain information. Currently, we have a complicated drop down menus for each section. It's complicated because there's so many categories, but I would like to have a "saved profile" for certain things like location, site and other features to make requests quicker.
February 2018
Douglas from New Power
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
February 2018
MC has been very helpful in building a maintenance management system from the ground up
Helps me manage my maintenance items and spare parts on a day to day basis
Pros
The flexibility built into the software is very nice. It is easy to customize forms and make the software work towards your advantage.
Cons
It would be nice to see more attention directed to non-cloud based users. It is hard to take advantage of all of the features of the software as a non-cloud based user.
Response from Maintenance Connection
Replied February 2018
Hey thanks for your great review, Douglas! We love to hear that the system makes your job easier! I also wanted to let you know that one of our top priorities for this year is bridging the gap between cloud & non-cloud features - We want everyone to have the same, enjoyable experience! Thank you for your honest feedback! Maintenance Connection
November 2018
Duane from Reliance Steel & Aluminum
Company Size: 10,000+ employees
Industry: Mining & Metals
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Great Software for a Reasonable Cost
Pros
This software provides everything your maintenance programs needs and more, for an incredibly reasonable price.
Cons
Not really any complaints at all. It works very well.
January 2019
Jordane from Jay's Tutoring Service
Company Size: 51-200 employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
January 2019
Benefits and minor flaws
High potential software that provides great services for inventory type companies.
Pros
Management of all the subsystems of the company is handled using Maintenance Connection. Although it requires much aid and experience with the application, once mastered, it provides an arsenal of tools to keep a check of all facilities and services of the engineering department.
Cons
Contacting support can sometimes take prolonged periods compared to other software. On successful communication, they provide comprehensive solutions to any problems experienced.
February 2017
Roy from County of Santa Barbara
Company Size: 1,001-5,000 employees
Industry: Government Administration
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
February 2017
Maintenance Connection used by local government
The County of Santa Barbara has been using the software for approximately 5 years. We use it for all our work orders. The navigation is good. We use it for preventive maintenance. The software can do a lot more than we need. The reporting is just "OK". This is the area they can improve on. A great feature is, we store all our building blue prints in the software and we are starting to put in service manuals. This way the maintenance staff can see the prints and the manuals when he gets a work order on his smart phone. The initial installation of the software was the fastest I have ever seen just a few hours for the webservers and sql server. Putting the data in the software takes years and we will be inputting more data every year. The navigation tree is great,,,, like windows explorer,,, easy to move around in the software, things are easy to find. Good software product.
Pros
Ease of navigations , ability to upload prints, manuals and pictures.
Cons
Reporting is not easy
Response from Maintenance Connection
Replied March 2017
Hello Roy, Thank you for taking the time to give a thorough review of your experience using Maintenance Connection CMMS. We pride ourselves on successful implementation for all customers and are glad to hear your installation experience was smooth and fast. Additionally, it¿s great to hear that you find our navigation to be simple and easy to find what you¿re looking for. Our Customer Success team will reach out to you directly to understand your needs and feedback regarding reporting, and to share with you the reporting enhancements we have planned. Thank you again for your positive feedback, we always love to hear what customers think! -Carissa
July 2017
Rebecca from Super Store Industries
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
July 2017
MC is robust if you know it & have the time, else it is a basic tool for your shop to manage itself.
Pros
The potential behind this software is impressive. One of our facilities have been using M/C for years and the manager uses this as his one stop shop for everything he works on... from the largest capital projects (complete project management) to the simplest PO order. Managing our inventory, parts, equipment and labor - so much information is available via reporting and historically; it truly makes a difference when evaluating products, requests, resources or incidents. Bottom line, the success of this software, it is about how much time, energy and effort you want to put forth and how much support you have from your up line.
Cons
Support. Routing calls to support or relying on support response can be frustrating. They have some amazing and brilliant people within the support group, please realize that - but getting to them or navigating through the phone system to leave a message is aggravating. More, it is irksome that if I do talk with someone they ask me if I looked on their help page first. Sometimes, that is not enough and I should not be shamed because they are being called.
December 2018
Anonymous
Company Size: 10,000+ employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2018
CMMS Software
Overall I think it's a wonderful CMMS Software package. The offer cloud service and have great customer service that will remote in with you and walk you through any problem you may have. I haven't worked with the back-end, but as far as creating assets, work orders and reports it doesn't get much easier.
Pros
The reports module is a beast! If you have ever had to create a report using Crystal Reports before you understand how complex reporting can get. Maintenance Connection makes creating reports simple to do. You do not have to be a wiz at SQL to create very sophisticated reports. I also like that I can copy or clone just about anything in the database. This makes asset creation and pm schedule creation very easy.
Cons
We are not using the most current version, so the issues we experience are likely resolved. That being said, trying to export reports to pdf was buggy at first but seems to have cleared up. I also wish there was a way to create a bulletin (and there may be) that would alert you to whenever a new rule was created, changed etc... because sometimes new rules can cause work order generation issues and it's often the last thing looked at.
October 2018
Michael from Rittal Corporation
Company Size: 1,001-5,000 employees
Industry: Mechanical or Industrial Engineering
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
October 2018
Great way to track asset maintenance
I have used this software for 10 years as both a maintenance supervisor and as a preventative maintenance coordinator. Customer service is fantastic.
Pros
The available features: work order system, preventative maintenance scheduling/tracking, purchase order processing, and asset management. Many features are available for a wide variety of applications. Their customer service is second to none in similar kinds of software.
Cons
Some of the ways that specific features of the program don't interact with each other very well or something that seems easier to execute takes additional steps or mouse clicks to complete. Since the last update, I have noticed more problems - I am not a huge fan of the update. I also don't like being forced to track the majority of work orders by target dates.
Response from Maintenance Connection
Replied October 2018
Hi Michael, thank you for your review! We're glad that you love the product support! Don't hesitate to reach out to Support@maintenanceconnection.com if there's anything we can do to help. - The Maintenance Connection Team
July 2017
Mark from Fastenal Manufacturing
Company Size: 1,001-5,000 employees
Industry: Machinery
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
July 2017
Great. It's been a Godsend for me.
It helps the maintenance department and me stay organized.
Pros
I'm audited quite frequently by our customers and each one I've shown the maintenance Connection Program to has liked it. I can virtually run our maintenance department without physically being there which really helps me keep tabs when I'm on vacation. The inventory module forces us to be organized which helps with the 6S program.
Cons
We are a cloud user and I think it's mainly because of our company securities, I have to store my documents on a Google drive and link it in. The only one-on-one training I've had was when the bus traveled to MPLS. They don't seem to get close to the upper Midwest.
Response from Maintenance Connection
Replied July 2017
Thank you so much for your review, Mark! We're glad to hear that you are satisfied with Maintenance Connection! If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com.
September 2019
Chris from L&R Industries Inc.
Company Size: 51-200 employees
Industry: Mining & Metals
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Great user friendly product!
Uptime on equipment has improved, we are able to track the work and expense on our assets better to make more informed decisions on whether to upgrade or replace certain items. When I went to analyze the business needs and searched for a vendor to partner with to help with our maintenance tracking needs, Maintenance Connection was their from the beginning and still to this day help with any needs that we may need, our rep even just checks in to see how things are going and if we need anything. This kind of customer service is dwindling
Pros
1. Customer service is fantastic 2. User friendly 3. Easy to manipulate the data 4. Reporting is great, lots of options 5. Customizable to the user 6. Mobile friendly application
Cons
N/A Really have no complaints. I just hope that the company that bought them does not deviate from the high level of service that we have experienced since purchasing the software.
Reasons for Choosing Maintenance Connection
Had the best options, was not the cheapest software. However it has outperformed any others that I have worked with in my past.
March 2017
Patrick from Placer County Water Agency
Company Size: 51-200 employees
Industry: Utilities
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2017
Great Product / Excellent Support
Maintenance Connection has given us the ability to progressively change much of our maintenance culture from reactive to preventative. It is an excellent tool that provides our teams the means to better troubleshooting and preparedness, leading directly to increased efficiency. Having the flexibility to form this product to our work flow and process is invaluable.
Pros
Ability to adapt to our maintenance needs.
Cons
Waiting for product suggestions to materialize. Would like it to completely integrate with our financial system
Response from Maintenance Connection
Replied May 2017
Thank you for your comments Patrick! It's great to hear that Maintenance Connection's software has had such a positive impact on your organizations maintenance processes. We take our customer's product suggestions seriously and our Product Development team considers each one carefully. As far as integration with financial system's, we currently provide integration options via our Web API and Project Development Services. Our customer success team will be in touch soon to further discuss your comments.
July 2017
Kristi from HMCAA
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2017
Easy to Organize and Use
Pros
Maintenance Connection allows us to keep all of our assets organized and structure our asset tree as we see fit. All work is documented and saved. We can have all cost, downtime, and other asset information together in one place. This program works well if you have everyone putting in an effort to utilize the different features that it offers.
Cons
Customizing reports can be difficult if you don't know what you are doing or how you want it or have to many factors that you need. However, customer service is a huge help and can usually help you customize your report.
Response from Maintenance Connection
Replied July 2017
Thank you so much for your review, Kristi! We're glad to hear that you are satisfied with Maintenance Connection! If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com.
November 2018
Tim from Exelon Wind
Company Size: 201-500 employees
Industry: Renewables & Environment
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
November 2018
Work orders and procedures are great, reporting is complicated
Overall on a day to day basis, it works out very well. When it comes to Asset management, it has to be done correctly from the beginning, otherwise there's no way to fix it later. This is suppose to be useful for every employee but it seems you need specialists in your company to handle reporting and troubleshooting.
Pros
Creating work orders, both automatically and manually are very easy. Adding time and creating procedures to add to work orders are easy too.
Cons
Creating a report to show specific data always requires that i get assistance from customer support whom shows me what seems like hidden features in the software and uses terms im not familiar with. Offline version has problems with loading or not pulling a work order when it fits all the requirements, and then releasing it back to CMMS takes a long time.
November 2018
Len from District of West Vancouver
Company Size: 501-1,000 employees
Industry: Government Administration
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
3.0
Functionality
5.0
November 2018
Flexibility is the Key
We're attempting to implement full CMMS, no information to remain in a silo. All updates are realtime reported through BI
Pros
I love the simple interface the crews use to enter data - TWC. I love the Asset Spec section - flexible and easy to expand. The ability to write rules adds even more flexibility and work automation to the software. Attaching more than one asset to a work order and the ability to use data hub is very important to us. The ability for procedures to update asset specs is another biggy
Cons
The integration with GIS...it's weak. Reporting could be improved we are now using BI to pull data from Asset Specs - Qlik Sense The process of adding more than one asset needs to be improved Enter time needs to be more flexible - more fields