Maintenance Care Software

4.38 / 5 (29)

Our advisors have recommended this product 19 times in the last 30 days

About Maintenance Care

Maintenance Care is a cloud-based solution that helps small to large businesses manage work requests, preventive maintenance and assets. Its work order management system enables users to manage incoming tasks with customized web forms, notes, images and task duration details.

Maintenance Care offers a host of features including asset life cycle, parts and inventory management, dashboard, reporting, document storage and more. Its preventive scheduling functionality helps users handle tasks in progress, routines, assignment details and time slots. Additionally, users can attach various types of forms such as MSDS, training PDFs and safety documentation to tasks.

Maintenance Care includes an asset management module that prov...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

32 Reviews of Maintenance Care

Average User Ratings

Overall

4.38 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(15)

15

4 stars

(10)

10

3 stars

(4)

4

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 32 results

September 2020

David from Florida Memorial University

Verified Reviewer

Company Size: 201-500 employees

Industry: Higher Education

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2020

Maintenance Care at FMU

Maintaining over 850,000 square feet with a staff of 40 had proven to be difficult without a CMMS system. Since using Maintenance Care over the past year there is more accountability from facilities creating a very efficient and cost saving department.

Pros

Web-based - no support needed from IT. User friendly for those opening work orders and those receiving the work order - no major learning curve necessary. Excellent customer service and support.

Cons

We have not experience any major issues using the software. Would like to see a more streamlined process of notifying external vendors of assigned work orders.

April 2021

David from Seasons Retirement Communities

Company Size: 1,001-5,000 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

April 2021

Maintenance Care Review for Retirement Living

We have had a great experience so far with Maintenance Care and have received very good feedback from our team members on site. We are now reporting on tasks stats to get better insight into where our time is being spent and how we can better serve and assist our teams.

Pros

The ease of use for our end users at the home levels. Our company did not have a digital platform previously to manage maintenance, and so it was crucial for us to choose a platform that would be very easy to manage for all levels of skill.

Cons

Some of the admin functions within the system aren't as user friendly to navigate. Reporting (creation of reports) could be a little clearer, and the functionality of digital check sheets to keep everything integrated into one system would be beneficial.

Reasons for Choosing Maintenance Care

We chose maintenance care for the basic functionality that we needed for our end users. Some of the other programs were a little too technical to navigate, and so we chose to stick with a more simplistic software that fulfilled our needs without all the unnecessary extras.

May 2019

KD from Panorama

Company Size: 201-500 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

3.0

May 2019

Used for Resort Maintenance

I think that either MCare has a lot of great things to offer! If the app could just be fixed that would make the team less frustrated and their jobs easier, and if we could tweak a few things for our non user customers so that they are not annoyed then we would be golden!

Pros

Desktop version makes it easy to see all of the history on each hotel unit (lots of filtering options is great) Easy to see the progress of team mates - ie. where the electrician is at on a particular job or if our purchaser has ordered parts yet Pretty good options to customize our request form for our needs

Cons

The app needs some work to make it function better for us. As it is it's quite frustrating for the team that is out on the resort on tools and not in an office - app rarely notifies us of a new task and rarely updates/refreshes. Often pulling down to refresh does not work and so we have to constantly close and reopen the app all day otherwise tasks build up without us knowing and then we're behind and guests are left waiting -no way to do a search for individual units, only by building. For example- if we are in a room and there is a problem with the fireplace and we want to see if there was any previous issues you can't search for it but instead have to go through 150+ tasks from the previous 4 weeks for that particular building looking for any tasks related to that unit -Frustrations from our customers- there is no way way to filter their search as non users when clicking the "task update" button on the request page. Our outside vacation management companies can not look for tasks that are only related to them but instead have to go through ALL of our tasks that we have going on. It would also be great if the requester not only got email confirmations regarding task being created and then task being closed, but also every time notes were made or it was modified in any way. Sometimes we have to leave a task as pending as we have parts on order or other, but they have no way of being notified that we've been there, temporarily fixed it and ordered parts.

Response from Maintenance Care

Replied May 2019

Hi KD, Thanks for the review. Some of things you are mentioning on the App are in our next update launching this month. We are allowing you to sort on your task list which I know is going to be a big win for navigating through your tasks. As for visitors reviewing tasks that they have submitted, we have to be careful to allow them to only search the recent tasks that they have submitted - I wouldn't think our customers would want a wide open search capability for users without Log In access. Happy to discuss further with you, I will have someone connect with you.

March 2021

Becca from The Salvation Army - Ontario Division

Company Size: 501-1,000 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

March 2021

Maintenance Care

No more missing maintenance requests, no more wondering what the status was of a request (or if the maintenance team had lost the slip somewhere), it really changed how our busy camp took care of these things. Additionally the ability for it to remind us of things like annual filter changes, battery replacements is super helpful. Lastly the ability to track when an item was purchased and all repairs done to it is a useful feature for deciding to repair or replace!

Pros

Maintenance Care really brings together all aspects of maintaining a building/property. We were able to input an inventory into the system and include things like date of purchase, any repairs that have been done to the item/building and any annual checks or replacement items for them (with built in reminders). It also allowed us to electronically submit, assign, and track maintenance requests, which was super important to us. No more writing things down, passing to a maintenance person and never hearing about it again! If you have property or a building this program is a life saver!

Cons

Inputting our inventory was a long process as it is manual so that is less than ideal to do all at once (not bad for when you're adding a new item as you purchase/replace). Additionally we were a summer camp so setting up our site within was not as cut and dry as say a building BUT the implementation team we had really helped us through that.

August 2019

Teresa from MSREP Property Management LLC

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

IMCare.. YOU NEED IT!

IMCare is allowing better communication with our commercial tenants, better time management and a clearer tracking path.

Pros

The software provides great interactive functions that the tenant, the office and field techs can all communicate. Has certainly made us more efficient with our business.

Cons

They are developing add ons to the program so sometimes you wait for the next wave.

Reasons for Choosing Maintenance Care

Simple, easy to navigate and doesn't require jumping through hoops.