About Sprocket CMMS

Dematic Sprocket is a cloud-based enterprise asset management (EAM) solution that caters to businesses of all sizes across various industry verticals. Users can range from a single facility site to a multi-facility deployment spread across a large geographic area.

Industries served include manufacturing, distribution, property management, energy/solar, healthcare, aviation, government/defense, financial and retail. Dematic Sprocket EAM is comprised of various modules including work management, preventive and predictive maintenance, inventory control, inspections, capital asset management, fleet management, reporting and analytics and Sprocket Mobile.

Other key features include an application programming interface (API) for integrations with existing S...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

18 Reviews of Sprocket CMMS

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(12)

12

4 stars

(5)

5

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 18 results

September 2018

David from Lake Pointe Property Management

Verified Reviewer

Company Size: 11-50 employees

Industry: Commercial Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2018

RiverPark Dematic Review

We are able to keep good records an the way work orders are being handled and keeping a good time stamp

Pros

The ease of use, I found the APP very easy to manipulate and user friendly. I like the way you can pull up WOs and add time, pictures, documents and notes to close out a work order. It easy to go from one work order to another and it has a history so you can easily go back and forth through work orders.

Cons

Sometimes the certificates run out on the APP and can cause some problems but for the most part it runs pretty smooth

September 2018

Roger from Salt Lake Community College

Company Size: 1,001-5,000 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Dematic Sprocket the best experience with CMMS software

We have been with Sprocket for 13 years almost since the day Sprocket was created. We have had ups and downs over the years with technicians, software updates and upgrades but the past 8 years have been the best experience we have had with technical response, accessibility of Sprocket, willingness to help with programming changes such as Sprocket/Banner payroll integration, Project Management modules, inspection creation and processes all help to make our organization more efficient.

Pros

Ease of use: Sprocket is straight forward and easy to use as work orders are created by filling out a few short fields and by adding email addresses the contact is notified when work orders are opened, status changes, and closed. Preventive maintenance schedules are created quickly and scheduling PM's are an easy step by step process including equipment numbers, location and data tracking along with costs. Sprocket customers support is second to none and technicians answer calls and address needs immediately and are very helpful when programming changes are required by the customer. You can talk to a programmer, if needed, on your first call. Sprocket software and technical support costs are very reasonable compared with most CMMS programs.

Cons

I can't honestly say there are things I don't like about Sprocket as it works very well for our needs. I would like to see the reporting system a little easier to use but Dematic Sprocket creates most of our reports so the point is almost moot but time could be saved if we were more comfortable with creating reports.

September 2018

James from Saint-Gobain

Company Size: 51-200 employees

Industry: Mining & Metals

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

September 2018

Sprocket Review

Pros

Ease of use User friendly interface Ability to add users

Cons

Initial training was more involved than initially thought

September 2018

David from Brigham Young University

Company Size: 10,000+ employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Very Satisfied Customer for 14+ Years!

Sprocket meets our needs very well. We are particularly happy with how it organizes our maintenance workflow by auto-dispatching service requests to the appropriate technicians. We love how it automatically notifies customers and management by email as the status of work orders change and when they are completed. We are pleased with the way Sprocket emails detailed billing statements to our customers each months and downloads financial information into our accounting software. We absolutely love Sprocket!

Pros

It has a very robust preventive maintenance module, and a strong PM program is the key to success in any facilities department. I also like to auto-email functionality for any type of report or system activity you want. This make me a much more informed and effective manager.

Cons

I don't have any complaints about Sprocket currently. It seems that whenever a problem or glitch arises, the Sprocket team addresses it immediately. We meet with our Sprocket representative in a weekly online meeting, and he resolves most of our concerns right in the meeting.

September 2018

Parker from Marlake Consulting LLC

Company Size: 1 employee

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

September 2018

Sprocket Review

We lost a contract for service (HVAC) due to a lack of documented time and material. Dematic Sprocket has provided the tool for recording technician time and material costs. The overall experience has been excellent for me as administrator. I am able to document and record data required by the customer .

Pros

Ease of use. Even if I had a problem I could not resolve, customer support always assisted in a timely manner.

Cons

Exporting reports to Microsoft Excel creates comma separated values for reports with more than 10,000 line items. I have to divide the report using dates for the report in order for the report to export correctly. Then I have 2 or more reports to consolidate.