Finding software can be overwhelming. Software Advice has helped thousands of businesses choose the right CMMS software so they can create and manage maintenance work orders.
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UpKeep FrontRunners 2020
UpKeep's CMMS is a modern maintenance and asset management solution for your team. From your desktop to your phone and even your tablet, UpKeep is easily accessible from anywhere at any time. Create work orders on-the-go, get notifications... Read more
Platforms: MacWinLinux
Deployments: Cloud
Business Size:
Cloud-based eMaint CMMS software enables maintenance professionals to monitor, capture, store, and share historical asset performance data and use it to maintain and prolong equipment life. Small or growing organizations and multi-site... Read more
Platforms: MacWinLinux
Deployments: Cloud
Business Size:
Dude Solutions provides a suite of cloud-based maintenance management applications that provides businesses with centralized requests, automated maintenance workflows and reporting. Asset Essentials is suitable for manufacturers,... Read more
Platforms: MacWinLinux
Deployments: Cloud
Business Size:
FMX FrontRunners 2020
FMX offers configurable maintenance and facilities management software that helps organizations streamline processes, increase asset productivity, and turn actionable insights into meaningful results. The software decreases work order... Read more
Platforms: MacWinLinux
Deployments: Cloud
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MaintainX FrontRunners 2020
MaintainX is a web-based CMMS tool that can be used on mobile devices. It aims to improve workflow completion and strengthen team communication. It can be used by operational teams in small to large businesses. This solution allows... Read more
Platforms: MacWinLinux
Deployments: Cloud
Business Size:
MPulse CMMS software provides integrated tracking, scheduling, and reporting tools for equipment and facilities maintenance organizations. The system offers flexible deployment options and compatibility with virtually any device, while... Read more
Platforms: MacWinLinux
Deployments: CloudOn premise
Business Size:
Hippo CMMS FrontRunners 2020
Hippo CMMS is a powerful, easy-to-use cloud-based computerized maintenance management solution for a wide range of industries. The company started in 2004 and currently works with a growing base of more than 1,300 customers. Hippo’s... Read more
Platforms: MacWinLinux
Deployments: Cloud
Business Size:
FTMaintenance Select is a computerized maintenance management system (CMMS) that helps businesses of all sizes manage maintenance on their equipment, facilities, and other assets. With FTMaintenance Select, maintenance professionals... Read more
Platforms: MacWinLinux
Deployments: CloudOn premise
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Maintenance Care is a cloud-based solution that helps small to large businesses manage work requests, preventive maintenance and assets. Its work order management system enables users to manage incoming tasks with customized web forms,... Read more
Platforms: MacWinLinux
Deployments: Cloud
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Fullbay is a cloud-based application that supports and manages automobile repair shop businesses that deal with heavy-duty vehicles. The app allows technicians, customers and managers to stay involved throughout the repair process,... Read more
Platforms: MacWinLinux
Deployments: Cloud
Business Size:
Snapfix uses photos as the basis for task management. Businesses can leverage the eyes and ears of team members to identify problems or faults, capture photos and create issue-based tasks, assign the tasks to appropriate personnel... Read more
Platforms: MacWinLinux
Deployments: Cloud
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Maintenance Connection FrontRunners 2020
Maintenance ConnectionFrontRunners 2020
Maintenance Connection is a browser-based SaaS application built for the real-time maintenance and management of organizational Assets. With its configurable interface, flexible business automations, and RESTful API, Maintenance Connection... Read more
Platforms: MacWinLinux
Deployments: CloudOn premise
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Fiix is a cloud-based computerized maintenance management system (CMMS) that helps businesses organize their maintenance departments, get on top of maintenance backlog, and work towards preventive maintenance. The CMMS helps manage... Read more
Platforms: MacWinLinux
Deployments: Cloud
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ManagerPlus is a powerful asset management solution designed with its users in mind. ManagerPlus is used in a variety of industries including manufacturing, facilities management, shipping and transportation, farming and agribusiness,... Read more
Platforms: MacWinLinux
Deployments: Cloud
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Create digital workflows with SmartCAT, an iOS and Android data collection platform to help manage critical assets, tools, materials, and processes, across different industries. The highly configurable platform enables users to create... Read more
Platforms: MacWinLinux
Deployments: Cloud
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The iM3 SCM Suite is proficient in managing: Enterprise Asset Management, Facilities Management, CMMS, Asset Tracking. As a cloud application, iM3SCM Suite, helps Owned or Client managed Assets, Equipment, Facilities, Plant Maintenance,... Read more
Platforms: MacWinLinux
Deployments: Cloud
Business Size:
MAINTIMIZER from Ashcom Technologies is a computerized maintenance management system (CMMS) with integrated enterprise asset management (EAM) solution capabilities. The solution comes in three different variants based on their deployment... Read more
Platforms: MacWinLinux
Deployments: CloudOn premise
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MAPCON is a maintenance management solution for manufacturing and facilities industries that offers standalone asset management, preventive maintenance, work order management and more. The solution provides mobile apps for iOS and... Read more
Platforms: MacWinLinux
Deployments: CloudOn premise
Business Size:
TheWorxHub by Dude Solutions is a cloud-based and mobile solution to help you prioritize, manage and ensure completion of compliance-related maintenance and much more. With TheWorxHub, you can more efficiently manage everything that... Read more
Platforms: MacWinLinux
Deployments: Cloud
Business Size:
IFS Applications is a cloud-based enterprise resource planning (ERP) solution that helps businesses to integrate data and processes across multiple departments and locations. It offers various modules to users for asset management,... Read more
Platforms: MacWinLinux
Deployments: CloudOn premise
Business Size:
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Maintenance managers often have several assets to keep track of, and without software, this can be a daunting task. Work order management software helps them manage information about each piece of equipment, tool or vehicle in one central database, and manipulate those entries as corrective repairs or regular preventative maintenance is performed. This guide is intended to help buyers determine what features they need to manage maintenance most effectively. Here is what we’ll cover:
What Is Work Order Software?
Common Features of Work Order Software
Important Features to Consider
Benefits of Work Order Software
How Is It Priced?
What Is Work Order Software?
To understand what work order software does, it’s important to know what work orders are. A work order is simply an order, either delivered to a company from customers and clients or created internally, to perform some type of action. These orders can be entered directly into the system itself, or be submitted through client-facing forms on a website or mobile device. In the maintenance management sense, these generally refer to orders to perform maintenance or repairs on assets, vehicles, tools, equipment or facilities. Maintenance requests can be created in the following types:
- Preventative, where assets are maintained at regular intervals to prevent future failures.
- Corrective, where equipment is repaired following a breakdown.
Most modern maintenance management work order software solutions have features to help companies stay on top of preventative maintenance, so that assets are kept in peak performance condition and costly operational downtime is kept at a minimum. Work order software exists in several industry-specific CMMSs, such as fleet management, aircraft MRO and equipment maintenance.
For software related to work orders for field service organizations (rather than maintenance operations), please visit our field service work order guide.
Common Features of Work Order Software
With the number of software options available, buyers have a choice between "integrated suites," which contain all the common work order management applications, or cherry-picking the "best-of-breed" applications for each function. These systems will offer one or more of the following applications:
| Work order creation and modification | Captures from various sources, such as direct entry and Web-forms, and stores them in the system. From here, orders can be modified when maintenance and repairs are in process or completed. |
| Work order tracking | Tracks orders as they move through the system, from initial entry to completion of order. This process can help maintenance managers prioritize the most urgent tasks, by assigning levels of importance to assets and sending alerts when crucial equipment requires repairs. Many systems also include a calendar for scheduling regularly occurring maintenance. |
| Work order metrics and reporting | As orders are tracked in the system, the software can collect data on operational downtime, cost of repairs and materials, information about third-party maintenance companies and likely causes of the problem. Managers can then generate reports to gain a comprehensive view of maintenance costs and make informed decisions on streamlining operations. |
Important Features to Consider
There are several optional modules available that add valuable functionality. Consider whether these options can assist your operations:
Website integration. The software can integrate Web forms into your website, so that clients, customers or employees can enter a work order from wherever they have access to the Internet.
Barcoding. Managers can tag each piece of equipment or asset with a one-of-a-kind barcode that, when scanned, instantly pulls relevant data about that item for review. This reduces the time it takes to search for an item in the database and helps better organize information.
Mobile access. For many maintenance managers, their assets are often miles away at another facility or rolling down the highway. Mobile access offers managers a convenient way to keep track of assets from their mobile device. A fleet truck driver, for example, could enter a request as soon as an issue arises, even if the vehicle breaks down on the road.
Benefits of Work Order Software
Work order software is a valuable investment for managers who want to streamline operations and save time hunting down information for assets. Some specific benefits include:
Reduced downtime. The combination of preventative maintenance and increased real-time data through mobile access helps reduce the time between a piece of equipment failing and getting it back online. A well-planned maintenance schedule can often prevent downtime altogether, keeping operations running smoothly without losing business.
Comprehensive repair history. Keeping track of repair history gives maintenance managers a long-term overview of repairs, so they can generate cost analyses and identify areas where costs could be reduced without impacting quality of services.
How Is It Priced?
Like other software, these systems are priced either by monthly subscription for a Web-based or cloud version, or with a one-time upfront cost for a perpetual license.
| Pricing model | Description | Examples |
|---|---|---|
| Subscription-based, “Software-as-a-Service (SaaS)" or Web-based | A monthly or annual fee, typically based on the number of users who access the system and/or the number of assets. | eMaint X3, MaintenanceEDGE, HippoFM |
| Perpetual license fee | A one-time, per-user or per-computer fee. Some products allow multiple users on a single license, while others require an additional license for each user. Updates, support and training may be a separate cost. | Maintenance Pro, ManagerPlus, collectiveFleet |
Your Guide to Top Work Order Software, October 2020
Software Advice uses reviews from real software users to highlight the top-rated Work Order Software products in North America.
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“Usability” includes user ratings for Functionality and Ease of Use.“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.Reviews analysis period: The reviews analysis period spans two years and ends on the 15th of the month prior to publication.