About Abhisi

Abhisi is a cloud-based, collaborative software platform for small and midsize businesses in need of a help desk solution. It is used by professional teams such as accountants, lawyers and realtors.  

With Abhisi, customers or clients can contact businesses through multiple channels, such as email, chat, phone, Facebook, Twitter etc. Predefined reply templates help automate the response process.

The platform also offers automated message tagging and assignments. Clients have access to 24/7 self-service support with knowledge bases.

Abhisi provides reporting to track performance, and a customer satisfaction function allows customers to rate interactions. Agents can respond to customer inquiries from any device with a web browser.

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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

4 Reviews of Abhisi

Overall rating

4.25 / 5 stars

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Showing 1 - 4 of 4 results

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July 2019

Gary from chatterborg

Verified Reviewer

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Abhisi #1 always

Pros

Why do intercom and other livechat softwares charge that amount of money when you can get the same technologies with Abhisi but at a far more affordable price? Not to mention the team behind Abhisi always reply back promptly and they listen to their clients especially when we want a new feature wise.

Cons

There is nothing to note that there's something wrong.

August 2016

Yash from Techiesolutions

Company Size: 11-50 employees

Industry: Telecommunications

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

Very Good Help desk

Its very customer friendly. The feature I like the most is the Quick reply feature, where in my team can make use of the most common replies.

May 2020

Fırat Faris from Robotus Engineering

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer & Network Security

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

2.0

Functionality

2.0

May 2020

Lots of Crashes

Pros

It has lots of features packed inside. But I wish they would work without crashes or stops.

Cons

Unfortunately, I paid, thinking it would be practical and useful. Both the slowness and the uselessness of the background create problems. Crashes and slow buggy backend. I tried to make my communications from Abhisi but there was no luck. I don't recommend. If I had chance to refund I wouldn't think twice.

Reasons for Choosing Abhisi

Price and polished web page. I hope they really develop otherwise it is empty project.

June 2020

Jitesh from e intelligence

Verified Reviewer

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

User Friendly & easy integrations

The team is very responsive and they take feedback very seriously.

Pros

The UI is very simple and easy to use. This software integrates with a lot of other applications that we use and hence it makes our communication process very easy.

Cons

Would be great to have live video chat integrated. They are already working on this feature I think.